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Top 5 airlines serving Alor Setar to Worldwide

Scores according to KAYAK customer reviews

8.3
Qatar Airways
Overall score based on 10,879 reviews
8.3
Boarding
8.2
Comfort
8.6
Crew
8.3
Entertainment
8.0
Food
Airline reviews

Pros: "Nothing"
Cons: "Keeping flights and terminals accurate and on time. Not loosing thousands of dollars of my belongings they lost my luggage"

Pros: "attentive crews, clean toilets"
Cons: "waited for 2 hours upon immigration clearance, not sure what was the issue. ground handling only updated there was a delay. baggage didn't get loaded onto carousel until 2 hours after landing. horrible"

Cons: "Delayed flight meant missed connection and had to stay overnight. Very little communication from the airline about what arrangements were being made. Was also unable to check in online on either leg."

Cons: "Qatar Airways could improve food selection for business class."

Pros: "Yes. the crew was amazing, respectful and seats had adequate leg room. Entertain equipment was working."
Cons: "Same advertisements before each movie could play were annoying to me."

Pros: "Service was okay."
Cons: "Could have been more customer focused!"

Pros: "Excellent service on both flights. Truly a 5 star experience. Well done Qatar Airways."
Cons: "Nothing. Keep up the good work"

Cons: "Toilets needs air freshener as so many passengers use them."

Pros: "Staff were helpful, pleasant, and attentive. Really appreciated that due to the length of my layover in Doha, I was given a hotel room - which I hadn't asked for, and which Qatar Airlines personnel told me I might be able to get, and then arranged or me. That's excellent service!"
Cons: "I wish NO ONE's seat tipped back - space is already tight, and if everyone just stayed in their own space rather than tipping seats aback, everyone would have more room! Once the person in front has leaned their seat back, it's impossible to really use the tray, which is pretty frustrating."

Pros: "Seats were comfortable but space was narrow"
Cons: "Please give space between front and back seats"

Pros: "Great crew and food. Nice economy class."

Pros: "Entertainment, vegetarian options for food"
Cons: "Bit more comfortable seat"

Pros: "Crew, food."
Cons: "Dulles airport - yes, not directly related to the airline but Dulles is over capacity. Some should consider BWI - Baltimore Washington International that is little further but still a good airport."

Pros: "Amazing crew. Great service in economy."

Pros: "Crew was amazing and food was Delicious as compare to other airlines."
Cons: "There should be add more variety for toddler food/breakfast.As they served the same food which is for adult. Most of the time we saw Babies were not eaten the spice food....some cookies,cake,pastries etc should also be there as secondary option for choosy toddler."

Pros: "Nothing"
Cons: "Food was terrible. It’s worse among the airlines."

Cons: "Excellent service and stuff"

Pros: "Crew"
Cons: "Food"

Pros: "From the ground crew to the flight staff, everyone was superb! Keep up the good work!"
Cons: "I can't think of anything to make it better."

Pros: "The crew was absolutely amazing"
Cons: "More movies on the system"

Cons: "Great"

Pros: "Flight was on time, touch down smooth"
Cons: "The screen for my seat was not working correctly so could not do anything except wait for flight to finish"

Pros: "Yes"
Cons: "No"

Pros: "Great"
Cons: "Everything thing is fine"

Pros: "No delays"
Cons: "Improve your carry on lagguge policy. I was made to throw away some of my expensive clothes by the stuff to fit the weight, when it wasn't a problem when I was checking in ."

Cons: "Unable to reserve any seats so ended up with the family split all over the plane"

Pros: "Amazing airlines. Lots of food and snacks. Because of a long layover they even got us a hotel room for free!"
Cons: "Very strict luggage rules, even flying international we were only allowed a handbag on board, not our carryon"

Pros: "The entertainment was reasonable, I enjoyed the festive choices."
Cons: "Screaming babies, obese people sat next to me, water rationing, not a pleasant experience. Arrived sleep deprived and dehydrated. I have much better experiencs on a visit to Australia - this was my third time this year!"

Pros: "The entertainment was reasonable, I enjoyed the festive choices."
Cons: "Screaming babies, obese people sat next to me, water rationing, not a pleasant experience. Arrived sleep deprived and dehydrated. I have much better experiencs on a visit to Australia - this was my third time this year!"

Pros: "I really like the Qatar flight from Auckland to Manchester. But beware now that the Akl leg leaves 1 hour later the transit in Doha is officially 1.15hr. But since the first leg is always getting in and you have to bus to the terminal, transit time is about 30 mins. Although they are efficient and i made it this time, i wouldn't want to do this with kids."
Cons: "Short transit time"

Pros: "Museum of Islamic Art,"
Cons: "No"

Pros: "Good service/Crew food quality and choice good."
Cons: "Need more choice of British TV Programmes rather than American"

Pros: "Same as earlier flight"
Cons: "Nothing"

Pros: "Fabulous service from start to finish Excellent cabin, spacious & impeccably clean Super choice of food and drinks We travelled in the business cabin which I have to say, rivals many so-called 'First Class' products. The crew were courteous, addressing us by name and nothing was too much trouble."

Pros: "Nice flight. Good service but it seems women dont get service men do. Ie my wife."
Cons: "Screening was arduous. Line for business class check in at counter was chaotic with no sense of order. A real mess. took over a half an hour and agents were processing coach passengers randomly and seemed oblivious to business class passengers who paid a significant price for the tickets."

Pros: "legroom"
Cons: "being in the middle of three"

Pros: "Boarding was great as well as comfort and crew. the flight was ok"
Cons: "however there was no internet and bad entertainment. You couldnt really navigate on Oryx One and it was hard to select the autoplay or map. There was no remote unlike the B787 between MAN and DOH. Pre-download things on laptops, tablets, phones or whatever ifyou are not going to sleep on the flight. It also took 3 hours because of UAE and Qatar :("

Pros: "Ground crew was especially helpful to my mother who could not speak English or Arabic, and had never flown before. She also had difficulty walking, so everyone assisted her in the airport and during her long connection in Doha."

Pros: "On time Very convenient price compared to other airlines"

Pros: "Faultless as per usual QA flights"

Pros: "Qatae Airways is second to non as always"

Pros: "Jain meal was quite uninteresting Flight was too packed Cabin air stale and dry"

Pros: "crew was lovely and plane was very new"
Cons: "food quality is not very good: sometimes it was hard to see what it actually was and it tasted like that too. headrest in the new plane is not comfortable at all as it is rigid and can only be moved up and down."

Pros: "Air hostesses are classic.The plane very spacious ."
Cons: "Wait time to connect from Doha too longNo hotel accommodation."

Pros: "The staff are great, the food is good."
Cons: "The seats are awful, especially on the 7 hour flight from Doha to Barcelona. Very narrow, marginal recline. Also the flight was very hot, my watch thermometer said 33° at one point"

Pros: "I haven't flown with Qatar for several years, but my memories of an exceptional experience were replicated. Fantastic modern aircraft, brilliant crew and great food."
Cons: "Only one minor gripe, the passengers seated behind me talked incessantly, making my attempts to sleep impossible. I asked if there were any ear plugs available, but none could be found. My own fault, I should have packed my own."

Pros: "quick eficient"
Cons: "long flight"

Pros: "Every thing is good in Qatar airways"

Pros: "Food was good. Quick response to call"
Cons: "Toilet wasnt clean enough. Not offered water regularly"

Pros: "Business Class Seats were comfortable"

Pros: "The seat were nice & the staff more helpful than before"
Cons: "Food can be better Entertainment is not good at all, you are starting it after take off, which might take an hour, and closing it an hour before landing Which is something not nice at all"

Pros: "Overall satisfied.."

Pros: "The cabin crew were excellent"
Cons: "Smaller que in Abu Dhabi at security"

Pros: "Good crew"
Cons: "Service could have been better"

Pros: "Yes"
Cons: "Everything was great"

Cons: "The main meal was ok but that was it. If you can't do food to a standard them dint do it at all. A piece of fruit would have been better"

Pros: "The flight was not full. . I had 3 seats to myself. So very comfortable and the crew had plenty of time to give individual attention . The flight was very punctual. Arrived 20.minutes early ."
Cons: "The food was a little cold ."

Pros: "Being time conscious"

Pros: "Clean & tidy planes. Good service. Sufficient legroom for me - I'm six foot two inches tall & the 787 was great. Much more room than the airbus we flew to Athens on from Tel Aviv."

Pros: "Aircraft was very good"
Cons: "Food very poor, staff mediocre"

Pros: "Cleanness + Friendly"
Cons: "Plane is little far way from terminals compare to Emirates flights"

Pros: "Good and crew were very goid"
Cons: "Seats were very hard and very cramped for such a long flight"

Pros: "Crew"
Cons: "Boarding not good no line turebel"

Pros: "Aircraft, crew, comfort, ground staff."
Cons: "Food and entertainment are average. Movies are old."

Pros: "The crew was very good and made overall ambience very friendly"
Cons: "The seat alloted to me wasn’t comfortable neither pushing it behind was a struggle left me with pain in my shoulders"

Pros: "The new A380 was great"
Cons: "It was freezing cold Trays were left in front of passengers for too long Entertainment options were poor"

Pros: "SERVICE VERY GOOD"
Cons: "FOOD NO GOOD AT ALL"

Pros: "The movies were okay."
Cons: "The fellow traveller next to me was a large man who unfortunately spilled over onto me, either his legs pushed mine away or his arms covered mine underneath his. Then as it was a night flight, he fell asleep and snored in my ear - I didn't get any sleep at all. All in all it wasn't a nice experience."

Pros: "The movie selection was decent"
Cons: "They failed to informed me that passangers have to report to the gate one full hour before direct flights to the US from Abu-Dhabi in order to clear US customs and border security which happens there prior to your flight (which is the only place in the world that this happens.) I arrived at the Airport 2.5 hours before my flight and reported to my gate 45 minutes before my flight and was not allowed through. They then were extremely rude to me when I was in the process of finding a new connection and made me buy a brand new ticket for the following morning as the penalties for rescheduling would cost more than buying a new ticket which was 1200 USD!! They insisted that this warning was on their web site and would have been on my ticket had I got it from their website. Since I purchased my ticket from Kayak.com, that was my own problem. They then showed me a warning label on the baggage claim slip that they gave me at check in but this was only in Arabic with NO ENGLISH translation provided. More importantly the representative who checked me in to my flight never told me about needing to be at the gate 1 hr before the flight. Throughout this whole process they were unapologetic, unsympathetic and rude. I met two other people that same day who had the same problem one of these passangers arrived at the gate 1.5 hrs before her flight and still could not get to her flight in time because of the inefficient customs and immigration process that the Emarati's have in place in an attempt to mimic our process in the US. This is a very bad policy which only Etihad does. If you fly through Dubai with Emirates they do not require this nonsense. The Etihad staff were rude, unhelpful, unapologetic and inefficient. Never fly from Abu-Dhabi to the US with Etihad. On the flight, as the plane came to a stop at the end of the runway but still needed to taxi in to the gate, people started getting up. Instead of calmly explaining to people what was going on, one of the stewardesses waved it off and said well when we start moving again or if something happened they will just DIE then! This was not the only occasion I was disgusted by the staff. I woke up on the flight and couldn't find my glasses and the response of one of the stewardesses was "can you ask someone else to help you, I am on my way to take a nap and if I stop to help you I want get my full rest." This airline is one of the worst in the world if not the worst. I will never fly with them again and I am considering sending these stories to a NEWS network to raise awareness on this issue. Their staff don't care. They seem to be overworked and burned out. They only get one day off when flying to New York and back when by law they are required two. This shows that they are abusive to their staff which then leads their staff to have have horrible customer service."

Cons: "Food"

Pros: "Had the front seats with legroom on a 380, significantly quieter there than in Business on a 777 Was out of Heathrow within 40 mins of landing, usually a lot longer!"
Cons: "Food was minimalistic, bkfst and then a chicken sandwich on a 7 hour flight..."

Pros: "The staff were so helpful and friendly. Such a lovely bunch"

Cons: "Crews attitudes + the long flight"

Cons: "Seat and space"

Pros: "The air staff were so good!!! So friendly and so attentive!!"
Cons: "Nil"

Cons: "Small seats-space limited."

Pros: "The flight was very quiet so I was able to lie down and get a good rest - I know this isn’t possible on every flight but it made the long flight a lot more comfortable. All of the crew members were very friendly and attentive. The food was really good and tasty (lamb curry I think it was) - best plane food that I’ve ever had. Good choice of new movies too."
Cons: "N/A"

Pros: "It is an overrated company. Does not desrve its fake reputation."

Pros: "Few good stores to shop at the airport, could have been better"
Cons: "No accomodation was provided. I had over 15 hours of layover and no one had the courtesy to provide neither the airlines nor the online booking agent(site- Kayak)information on pre hotel booking. I have travelled through many other airlines who provide accomodation for long layovers without prebooking on arrival. It was a very unpleasant experience with the airlines. Upon asking at the service desk for accomodation the simply denied and informed about prebooking which I had no clue about. Thank you anyways. Hope someone else doesn’t suffer like this"

Pros: "Only inflight entertainment"
Cons: "No one told me or suggested me of asking for accomodation as I had stopover for over 15 hours. Staff made an excuse and blamed ticketing agent. Even Kayak.com did not suggest this. Had to spend couple of hundred dollar for accomodation . Not happy at all. First time experience with flight and booking agent is very unsatisfied. Thank you though"

Pros: "Great service, good economy food also, lots of wine. The entertainment package was really good"
Cons: "-"

Pros: "Getting home"
Cons: "only served breakfast shortly after 8am take off .no other meal served.arrived Abu Dhabi 7pm. kept having to ask for drinks."

Pros: "Early arrival"
Cons: "Attitude of staff at check-in"

Pros: "Staff excellent on board Plane very high standard"
Cons: "Waiting 1.25 hrs to check in in SYD- with 10 and 12 year old children Check-in staff member unclear on passport requirements"

Pros: "Everything ran smoothly!! People are very friendly and staff were amazing!"
Cons: "Can't fault it!!"

Pros: "The movie options and food were good."
Cons: "This flight had the potential to be good as the entertainment and food options were good, but I felt cramped and the volume of the surrounding passengers was awful. There were three crying babies, which I know neither the airline nor the families themselves can control, as well as one child with special needs who was making a lot of noise the whole flight. I wasn't able to sleep at all for that reason. Additionally, I was disappointed that the flight was late and that the deplaning process was so long – we taxied for a long time and there was only one staircase, so we were very late."

Cons: "Very cramped plane (for a 787 Dreamliner)... though I am a bigger fellow, it must be said. The window seat was almost unbearable."

Cons: "There is no politeness of cabin crew and there not having ample stuff as snacks and liquor. They are not desire to serve you as long flight India to PHIONIX"

Pros: "nothing"
Cons: "very cramped in economy compared to other carriers from the region due to 3-4-3 on 777."

Pros: "Prices were cheap. Flight direct to Dublin."
Cons: "Seats are very hard. not a lot of padding. Food was very poor."

Pros: "Crew, were the best I've had on Etihad flights. The (only) male flight attendant in Business Class went above and beyond and nothing was too much trouble."
Cons: "Old seats, massage function not great, poor storage solutions and small toilets."

Pros: "Staffs are nice"
Cons: "Entertainment system was broken. I had to pay extra cost for emergency price for a bereavement."

Pros: "Flight was comfortable and the A380 is super quiet. Cabin crew were helpful and friendly."
Cons: "Check in was a disaster with tickets issued in the wrong names. Also It wasn't until the night before flying we realised they'd booked our 3 month old daughter on a separate flight!"

Pros: "excellent quiet A380 plane. Enjoyed the flight even in economy"

Pros: "The crew was helpful and the seats were comfortable"
Cons: "Wish there could be more options for the entertainment and given that it is 14 hour long flight, the meals could be given more frequently."

Pros: "Beware of the etihad airport crew at Abu Dhabi. They are extremely inept. The gate agent lost my ID card needed to gain entry into a third country. Not only I had to miss my connecting fight from Abu Dhabi, was never put on another flight, but etihad also cancelled my return portion of the ticket all due to a mistake by their gate agent."
Cons: "Beware of the etihad airport crew at Abu Dhabi. They are extremely inept. The gate agent lost my ID card needed to gain entry into a third country. Not only I had to miss my connecting fight from Abu Dhabi, was never put on another flight, but etihad also cancelled my return portion of the ticket all due to a mistake by their gate agent."

Pros: "The staff for our flight were all extremely friendly and accommodating. They came through the cabin several times with drinks and snacks and ensured we had the most comfortable flight possible. I thought the entertainment choices were excellent and really provided a wide array of genres and a unique multicultural assortment. Meals were very good, served in generous portions, and having a vegetarian diet I was happy to be so easily accommodated. I was lucky enough on this flight to have a row to myself so I could spread out."

Pros: "Same like above"

Cons: "The website does not allow updating of food preferences. I tried multiple times to update my preferences but it did not work well. Veg options are a must for flights originating from India as there are several passengers who prefer veg meals. However, this was not well attended to in the flight."

Cons: "More food variety"

Pros: "Very smooth and easy process boarding and taking off"
Cons: "No entertainment"

Cons: "delayed landing because of chinese reasons"

Cons: "delayed 2 times."

Pros: "A nice experience overall. Flight was quiet so plenty of personal space."

Pros: "Everything went smoothly from check in to arrival. Bags were delivered timely. Flights were on time."
Cons: "No entertainment options. Little to no food service."

Pros: "The crew are ok. They should find jobs with other, better airlines."
Cons: "Flight delayed on both legs. Delay management horrible, call centre was worse."

Pros: "Average flight"
Cons: "Changed the time of my flight early by more than 2 hours, with no communication. I therefore missed the flight. I was informed there was a flight that evening but they refused to move me as I had booked through an agent. Waited more than 6 hoursnin the airport for next flight and was offered only a meal voucher worth £4. Later flight was delayed, resulting in me missing my friends pre wedding henna party and arriving more than 8 hours late. Not a single apology given!"

Pros: "Except for a 1-hour delay, overall the flight was good, smooth and enjoyable. Loved the inflight meal. For the price we paid we got meal and 30kg baggage allowance, we thought that was just value for money. And they departed from KLIA and not klia2 which is more convenient."
Cons: "Flight wasn't on time to and from HKG."

Pros: "The staff were very kind, the seat had a great amount of leg room."
Cons: "There was no alcohol on the flight."

Pros: "Getting out of the plane"
Cons: "getting in the plane. No working tablet. Poor food."

Pros: "Crews are nice."
Cons: "Seems like Malindo is starting to degrading the service quality. The flight I took before: they change the airplane to batik which was worse with no entertainment, smaller seat pitch, etc. I book Malindo for a reason and paid for what expected using Malindo!! If they had to change the plane they should've given better one or given back compensation to passengers! Now this flight, they didn't activate the entertainment till way later and turned off way too early. They didn't give any earphone as supposed to. Malindo's service has become bad."

Cons: "The airline"

Pros: "For the price that we paid, it included 30kg baggage and refreshment (orange juice, water, coffee, a slice of pizza and a muffin) - it was worth it. The legroom is spacious, the seat was comfortable and the cabin crew was awesome. Flight was on time, check in was acceptable (considering people travelling from Bandung has a lot of check in baggage due to shopping)."
Cons: "Nothing."

Pros: "The service is good in general."
Cons: "The boarding process could be improved."

Pros: "The 32" pitch giving more leg space, better than MAS and AirAsia on that count. Good baggage allowance."
Cons: "The food is rather meh, does not stand out"

Cons: "The flight was over 5 hours delayed and they offered no compensation or extra meal."

Cons: "Cramped seats"

Pros: "Leg space and good arm rest"
Cons: "No in flight entertainment (movies)"

Pros: "The seats are more comfortable compared to the other budget airlines."
Cons: "The crew doesn't smile most of the time, sometimes they sound like ordering when they request something. The movies selection is either old, or mostly Indian movies."

Pros: "I have flown Malindo before and I have been happy about tbeir customer service."

Pros: "In flight meal."
Cons: "Got told luggage would go straight to bali from origin in Nepal. Waited at baggage check in jarkata just in case. Sure enough, our baggage comes out. Transfer to domestic terminal was almost impossible since we were given no information and our flight number changed completely. All of a sudden it was batik air not malindo, which has a completey different terminal. Will not be travelling with malindo again."

Pros: "Check in and boarding we're both quick and easy. There were unsold exit row seats on our flight and the flight attendants lets us change seats. The in flight meals were quite tasty."
Cons: "The beverage options were limited and mostly consisted of different flavors of fruit soda. The flight attendants sprayed the cabin with a strange aerosol before landing. Trash was not collected during the flight."

Pros: "Check in and boarding we're both quick and easy. There were unsold exit row seats on our flight and the flight attendants lets us change seats. The in flight meals were quite tasty."
Cons: "The beverage options were limited and mostly consisted of different flavors of fruit soda. The flight attendants sprayed the cabin with a strange aerosol before landing. Trash was not collected during the flight."

Pros: "Service and comfort with blanket, and entertainment movies."
Cons: "Luggage collection rather late in Bali."

Pros: "Same as previous, no fuss."

Pros: "No fuss, well organised."

Pros: "Very dissapointed, both flights scheduled by Malindo Air was rescheduled, first one moved for next day unbeliavable!!!"
Cons: "Very dissapointed, both flights scheduled by Malindo Air was rescheduled, first one moved for next day unbeliavable!!!"

Pros: "Ease of booking and 30kg baggage allow all included in quoted flight cost"
Cons: "Food quality appears to be falling down in variety and quality"

Cons: "Turbulence"

Pros: "Good service and good plane."

Pros: "food, service"
Cons: "nobody replaced the toilet paper in the bathrooms, when it was finished. Checking in started later than normal."

Pros: "You can check-in luggage for free. Not like Airasia"
Cons: "Delays, of course."

Pros: "The best thing is the free luggage allowance of 30kg each. They had some snacks and entertainment as well."

Pros: "I was very impressed given it is a budget airline."

Pros: "somewhere between a budget airline and a premium service. For the excellent price i was excitement pleases with the service and comfort. Would definitely fly with malindo again."
Cons: "my expectations were more than met."

Pros: "Love the width of the seat, the free 30kg luggage allowance and food. All provided without extra cost."

Pros: "Malindo Air impressed me above and beyond with their services, from start to finish! I don't think I've had a better experience with an airline before - keep up the amazing work Malindo!"

Pros: "Read trip advisor Will never use them again They will have an accident and it will be their fault"

Pros: "something"
Cons: "something"

Pros: "Comfortable and modern plane with good services and good communication. We had a minor delay due to poor weather but pilot and staff communicated the situation well and took safety precautions. Good entertainment options and food."

Pros: "The plane was quite new, very modern, and well equipped with entertainment features. Services were good and all staff spoke English. Good amount of leg room in the economy seats as well."

Cons: "There are small snack & water given previously, but now only water."

Cons: "Terrible call centre. No reply on the list luggage phone number. Absolutely terrible service"

Pros: "Nothing"
Cons: "Flight had a new schedule without prior notice We're unable to take this flight. Did not get any refund"

Pros: "Proactively checking the boarding pass to shorten que of the boarding process."
Cons: "Delayed"

Cons: "Cabin very hot. Aircond broken??"

Pros: "Horrible, tv not working. I asked for no vegan and they forgot to bring my food. After I mentioned, they finally brought and was vegan! Plane very unconfortable and old. Totally different than the connection place that was way less time on air."
Cons: "Nothing"

Pros: "Nothing"
Cons: "Evrything"

Pros: "Pretty on time"

Pros: "Nothing."
Cons: "Please serve food hot. And tell sir hostess to smile. And worst flight. They I Only served one meal for 8 hour flight"

Cons: "MH hospitality has gone down. Those days they were the best of the best. Now, there is hardly any hospitality at all. Very disappointing."

Cons: "They should giving out headphones for business class to use the entertainment system"

Cons: "No entertainment facilities available even in business class"

Cons: "I am more than pleased with the service I received, keep up the work Kind regards Shane"

Pros: "Cool and excellent service."

Pros: "The food"
Cons: "I was given a window seat but without a window. I felt I cannot breath. I saw many empty seats around"

Pros: "The crew are friendly and reliable."
Cons: "The food instead of salted peanut, it will be better if bread instead coz some of us got not enough time for meals."

Cons: "It was delayed by 15mins due to heavy rain but it was OK as everything else was on point"

Cons: "Crew service"

Pros: "All of the ground staffs at Johor Bahru provided attentive and observant service. Cabin crew greeted with pleasant smile, friendly and provided excellent service."
Cons: "maintenance work not manage well"

Cons: "aircraft a bit old and my remote control was broken, lunckily my next seat was not occupied, so I can move to next seat and the seat a bit old and decline angle so limit. if compare with business class seat of other airlines, it's a bit not up to standard."

Pros: "The hospitality of the staff Smooth sailing process"
Cons: "The food and the seats and leg room is too small especially for larger people"

Pros: "Everything was smooth. MAS staff attitude has changed to the better tremendously. Friendly staff, orderly boarding, pilot announcements were clear with good command of English."
Cons: "BKK to KL flight food needs some improvement. Presentation and taste. I had the fried fish with rice. But it was really tasteless."

Pros: "Friendly staff, smooth ride, easy boarding"

Pros: "Not much"
Cons: "Left late with no explanation"

Pros: "Lovely people an caring all the way through."

Pros: "Hard landing which gave passangers a shock."

Cons: "Food Seats cramped"

Pros: "Friendly crew. Comfortable and quiet flight"
Cons: "Dinner service slow"

Pros: "None that I like!"
Cons: "Flight delayed coming in therefore late departure of over an hour! My outgoing flight was also delayed that I missed my connection at Kuala Lumpur and was put on next flight 4 hours later arriving into Singapore around midnight!"

Pros: "Nice thick comfortable blankets. Delicious food."

Pros: "The crew were nice and good entertainment"
Cons: "Got delayed in kuala lumpa for nearly 5 hours with Not many updates fir us to know what’s happening then they left my luggage there and still don’t have it 15 hours later"

Pros: "There were choices of foods. I really liked the fact that they considered Korean natives as they gave kimchi together with their dishes. Attendants were polite and kind. 30kg allowance is a great merit too."
Cons: "Frequent delays in flights and changes in timings. There were many passengers and it's quite hard to carry my carrier through the alley. The foods may be in variety but did not taste very nice."

Pros: "There was not much entertainment for kids .. and a"
Cons: "Food was not at all good.. there was not any food at dinner for vegetarians and also for breakfast"

Pros: "Service, free drinks, decent entertainment selection, and the food was actually a little better than edible, the best airline food Ive ever had (I haven't flown many long haul flights)"
Cons: "People don't stop growing at 5'8. There are people taller than that, in fact quite a lot of people are taller than that. So much in this world is made without this consideration in mind. I'm 6'1, I shouldn't have to pay hundreds more just so I have enough legroom. And I don't mean enough to swing my legs about as much as I want, just enough to be comfortable. This isn't essential on short flights, but just seems cruel to taller people on long flights."

Cons: "There wasn't a food preference option when booking through kayak."

Pros: "Over all flight experience ok, lack of boarding information and ran out of menu choice but rest ok."
Cons: "Arrived in one piece but my luggage didn't; flew from Auckland to Singapore via KL with a 2 hr layover; how luggage didn't make connecting flight is beyond me; maybe they just lose things"

Pros: "Everything flowed smoothly."
Cons: "It would have been nice to have inflight entertainment within our seatbacks."

Pros: "Good was great."
Cons: "Flight was late approx 1 hour. Seems like a regular occurrence which is not good"

Cons: "I request for extra water but I was just given the glass which was on my tray. The Stewart told me he would come back but never did... not very nice One Air Asia, sûre you have to pay for the drink but you don't stay thirsty, and finally ticket is much cheaper..."

Pros: "Crew were awesome. Could not do enough for you. Very personable too!"
Cons: "Security at Adelaide very slow and under resourced."

Pros: "Good on the plane and in the business class lounge was excellent"

Cons: "They damaged MY OVER 400 Euro suitcase handle and said that they dont take any responsibility!!!"

Pros: "Nothing remarkable"
Cons: "Nothing unremarkable"

Pros: "Latest informtion about the weither"
Cons: "Flight Costume"

Cons: "I fell asleep during the meal serving. Instead of waking me up or putting my meal on my tray, it wasn't served at all."

Cons: "Both outbound and inbound flights were delayed for hours. Terrible."

Pros: "The flight surprisingly arrived ahead of schedule :)"
Cons: "The food, at least it was better than the food out of KUL"

Cons: "The quality of the in-flight meal (noodles and fish) very poor!"

Pros: "Efficient and quick to load the plane and then take off."

Pros: "Free beer and wine. Good inflight entertainment. Food ok."
Cons: "Seats uncomfortable and not enough leg room for someone 6'02". They ran out of the chicken meal and I was stuck with the fish which wasn't that great."

Pros: "Easy to get my boarding pass at the Changi airport. Seating was nice. Not many passengers in this flight."
Cons: "The magazine in my seat pocket was dirty."

Cons: "the online web check-in system was down. Had to queue 2.5hours to be checked in. Due to this, flight was delayed."

Pros: "New aircraft Improved entertainment system More baggage allowance"
Cons: "Tight seat pitch at 30 inches only Poor food"

Pros: "MH389 on 10-Jun'17, cabin crew member (王怡芳), has been very attentive, provide excellent service."
Cons: "Pudong airport ground stuff requested for Singapore identity card; soft copy was presented, both identity and re-entry permit issued by Singapore government. They were not clear, hesitate, call around. By the time they found out what is required, we already spent close to 90 minutes. If it is not due to flight delay, we left with very little time to clear the immigration, security screening and locate where the gate is."

Pros: "Massage chair, very relaxing for long hour journey"

Pros: "Efficient check in"
Cons: "Nothing"

Cons: "Flight was delayed almost one hour. Food can be improved. Screen was broken."

Pros: "The staff is great"
Cons: "We had to wait very long for take off"

Pros: "Landing 20 minutes ahead schedule."
Cons: "Nothing much to improve as it only 50 minutes flight"

Cons: "the ground crew at departure lounge and arrival lounges are plain stupid. giving wrong info of departure gates. arriving crew didnt open the door .. buzy with handphone"

Cons: "Would be nice to have entertainment"

Pros: "The boarding was fast."
Cons: "Self-service boarding didn't work fully, causing some delay for my wife even though everything was in order. The flight was delayed and no over-the-air announcement or explanation or apology was given."

Pros: "The flight was okay, service was okay."
Cons: "Could be better if the departure was on time rather than delaying too much without clear explanation."

Pros: "Prompt boarding, leather seats with reasonable leg room, even with seat in front reclined. Efficient, friendly and professional stewards"
Cons: "Had to ask someone in terminal about getting our connecting flight"

Pros: "Quick turnaround."
Cons: "The crew wasn’t available during boaring in the cabin rather chit-chatting with fellow colleagues at the AFT galley."

Pros: "I tried their new selection of meals- butter chicken with rice. It was really good actually"
Cons: "As usual, I don’t really like the non-reclining seats on Airasia flights"

Pros: "Staff were very helpful and friendly. Even let me off some money for a drink"
Cons: "Checking in took way longer than needed"

Pros: "Flight was v smooth"

Cons: "Always delay!!!!"

Pros: "Where is my bag. Please find my bag because many thing inside it."
Cons: "Fail tu makesure customer bag arrival safely"

Pros: "Ontime"
Cons: "Flight attendant quite slow for delivering food and not many selection food available as usual"

Cons: "It was a night flight. Inflight light was on almost throughout the entire flight."

Pros: "On time and very friendly helpful staff. Especially ground crew"

Pros: "All ok, seriously,stewardesses look great and very charming with her uniforms, very friendly staff"

Cons: "The flight delayed for 6 hours and when we make inquiry they keep saying will update soon. On top of that, after informing that I'm vegetarian they still insisted me to take kfc. Ended up having wedges and bun."

Pros: "Crews are ok in general"
Cons: "I was detained at the ticket cutting counter because I carried extra plastic back for purchase at the airport. Apparently in HK they have absurd rules saying that you can only have 2 bags carry on. Any extra has to be charges. I never have that kind of rules before using Air Asia at the other country, especially we buy some presents at the airport. I end up throwing a few items away because I can't squeeze in everything in my carry on bag. I will no longer take Air Asia for the Hong Kong Route."

Cons: "Worst experience. Flight delayed more than 4 hrs and staff. Couldn’t accommodate us. Please make announcement that names must be given to accommodate people if you guys going to place people in such a way. Do not make us wait and finally say no more flight. That’s absurd."

Pros: "Captain address on delayed update and get free meal"
Cons: "Initialy no staff at gate to update the delay. Passenger left wondering. Luckly received alert from Kayak.com on the delay. Received sms at 9.05pm after 1 hour delay from Airasia."

Pros: "Nothing"
Cons: "13 hour delay worst flight ever"

Pros: "定刻運行された"
Cons: "ドリンクの値段が高い"

Pros: "Fuss free Friendly crew Pay for service"
Cons: "Tight seats Food comes in small portions Website user experience"

Pros: "Efficiency"
Cons: "Aircraft arrived slightly late"

Cons: "Flight was delayed"

Pros: "BOARDING very smooth n fast...more importantly punctuation very good"
Cons: "Value meal lousy (pocket pie)..both flight offer Same pocket pie,Rokki can't use at all..i notice cabin crew didn't check whether passengers apply seating belt at all."

Pros: "The Aircraf was brand new"
Cons: "Delay"

Pros: "Good landing despite bad turbulence."

Cons: "The flight was damn cold and freezing"

Cons: "Crew was not helpful"

Pros: "Awesome services - on the air and on the ground"
Cons: "Can't think of any"

Cons: "Delay"

Pros: "There was a fee to change the automatically assigned middle seat to a window seat, but it was low: either $6 for a seat close to the front of the plane or $3 elsewhere. It was nice to have those options. First time flyer on Air Asia; I would choose them again."
Cons: "No beverage service unless you had booked it in advance."

Pros: "Crew was professional, relatively quick boarding"
Cons: "BAGGAGE FEES were OUTRAGEOUS!!"

Pros: "Being updated of the status of flight periodically"
Cons: "Airport was crowded. As many other flights were delayed too."

Pros: "Staff very helpful and knowledgeable... enjoyed my flight! Thank you so much!"
Cons: "Nothing...everything was perfect!"

Pros: "Plane was delayed twice and nothing was communicated. They where aware that we we missing our connecting flights and promised to give us accomodation overnight a KL. when we arrived at KL there was again no communication and they then told us there was to be no accomodation, they had flat out lied. I after about an hour lining up to get a replacement ticket for the next flight (which took unnecessarily long considering they knew this was happening hours in advance), we went to the airport hotel which I would have booked if they had not lied to me to find that it was booked out."
Cons: "An apppology for a start and hopefully some compensation"

Cons: "No a ala carte food available due to insufficient staff, no towel for shower and i need to use my own towel and carry the wet towel on the way back to Singapore, no hot water for shower, staff sitting down there to chit chat and a cleaner was preparing my lousy latte. Worst Plaza Premium Lounge experience!"

Cons: "Late. As always."

Cons: "Staff."

Cons: "No attention to our needs. I booked a wheelchair for my mom from manila to bkk. No wheelchair was provided from malaysia to bkk. I even push my mom in manila airport coz they said they dont have enough staff. My mom had a stroke and she walked all the way in kuala lumpur. What a lousy airline you have"

Pros: "Nothing"
Cons: "No communication of baggage fees - desperate service"

Cons: "Delayed"

Pros: "Like food and nice crew"
Cons: "Always worry delay"

Pros: "Nothing"
Cons: "Flight was delayed."

Pros: "WiFi with some entertainment resources"
Cons: "No food/no drinks, unexpected"

Pros: "Very punctual departure and arrival."
Cons: "Sadly, despite having printed our boarding pass we were.not allowed through security without a red stamp from Air Asia. This took.two attempts as they printed mine twice and not my husbands. Also check in counters had closed so we used the Sales counter. The staff forgot to give me back our passports and plastic pocket with all.our travel documents in. They were not very competent and not parrocularly polite. At no.point on the boarding pass did it tell us we needed a stamp from check.in. We had handluggage only."

Pros: "Crew was welcoming and appreciative at start and end but that's about it... After announcement to prepare for take off... Two crew members passed the lady beside me with a big bag on her lap ... I had to ask another member passing for the 3rd time to advise her to store properly... This is needed for take off and caution as I was sitting beside her."
Cons: "Did not like the boarding procedures... Needs a bit more organization for efficiency and that the passengers know where to go when... Hate change was done via word of mouth from other passengers... The que process was all together and no structure... Room for improvement is certainly there. Its a budget Airline so I'm not expecting food or entertainment. But I was majorly annoyed with baggage policy!! This was the most rediculous of all! I payed more for my bags to follow me than I did for the plane ticket?!?! I was trying tirelessly to add bags to my flight before hand but system gave errors etc and I even tried the live chat again errors so no choice but to do this at airport for a ridiculously expensive cost. I was not happy and will think twice about this. I even considered taking the later air Malaysia flight with my bags included. If I had only known :("

Pros: "Cabin crew ok Check in online nice E-boarding pass nice"
Cons: "Boarding by zone is not effective. Wifi in boarding room in jakarta was too slow"

Cons: "Flight was delayed by an hour."

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