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Pros: Boarding and crew were good. Food and tea was manageable. WAY be better than India airlines.

Cons: Tiniest seats in the world. I travel a lot for work and these are the narrowest, tiniest seats. All Indian airlines are super cheap and low quality--with Vistara at least I did not get pushed around during boarding and getting-off. Traveling by air in India in economy class is like traveling in a greyhound bus. If you are from the US and 30+ year old avoid the Economy class.

Pros: Service was nice. Crew was friendly

Cons: Allow for free updrades

Pros: The flight was on time. The overall experience was good. Would love to travel with them again.

Pros: All was okay and easy.

Cons: We were delayed by 30 mins. Crew was nice and accommodating but seemed a little lost or not sure how to prioritize and multi-task.

Pros: It was my first flight with Vistara. The crew was amazing. They added a personal touch by using my name. Still wondering how they knew that :)

Cons: Clear boarding procedures. Instead of 2 boarding groups, it could have been divided into 3-4 boarding groups to avoid congestion.

Cons: I forgot my pull over in the cabin and the company’s team reached out to me in the next flight to hand me my item back... amazing experience

Best and very professional airline that India has seen in long time

Pros: I like the way this airline handles the customer right from the time of ticket booking till landing at the destination. I find this airline very professional and even better service on domestic sector then some of the world's airline services (Etihad, British Airways for instance).

Cons: The only thing i do not like is the website of the airline especially when we try and use it on mobile phone, it does not respond too well. Like trying to register for Club Vistara Membership and other stuff. I had to take help of customer service executive to create my club vistara account as mobile site was not accepting basic information.

Vistara

Pros: The aircrafts are very nice and much better than Boeings. The decor is also very nice. Vistara is the only domestic airline with premium economy

Cons: The upgrade voucher process was very cumbersome, wasted a lot of time. The counter executives did not have a clue about how to use the upgrade voucher

Vistara Delhi to Bhubaneswar

Pros: Cleanliness timing

Cons: Baggage cost for extra luggages.

Pros: Friendly staff, organized boarding, in flight crew helpful in finding seats

Booked with now closed credit card account

Pros: Staff on board are excellent! WAY better service than US carriers.

Cons: Hassle because we closed the credit card account months after paying for the tickets: this caused significant delays which could have been catastrophic.

Cancelled flight

Cons: Vistara cancelled our flight and sent notification text message to wrong number...we didn't find out until we arrived at the airport! The vistara staff helped us book a flight on another airline.

legroom

Pros: Less leg room than Jet

Cons: At least the emergency row should have more space

Pros: Leg space is good. Food is good. Cabin crew is top notch.

Cons: Flight was delayed by 20 mins

Cons: It was good value for option With in flight catering

promising new airline in the market

Pros: The food quality and the inflight entertainment were better than most other commercial airlines. The free upgrade to premium economy due to availability was also welcome.

Cons: Three things : 1) The crew seemed to be relatively inexperienced and just out of college. I observed a couple of informal communication exchanges from their part. But the crew were helpful and tried their best to provide the best customer experience. 2) The boarding process normally starts with business and premium class and then followed by economy. For my flight however the economy class was boarded first while the business class passengers were kept stranded waiting in a separate line. This also reflected the inexperience of the crew which handled the boarding. 3) Vistara was my connecting flight from Pune to Delhi followed by British airways flight from Delhi to London. Though the flights were booked under one ticket, the representative did not checkin my luggage throughout the journey due to which I had to collect my baggage at Delhi and check it in again. The representative explained that vistara still didn't have alliances with most airlines allowing luggage to be checked in till final destination. This is another front on which they can improve.