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14 rue de la Sorbonne, 75005 Paris, Île-de-France
0.6 km from
Comfortable beds, cleanliness and friendly staff TV in room 556 did not work properly but hotel refunded payment
Location Wifi did not work at all.
The hotel is in a great location and the lobby and other public facilities were beautiful. The staff was friendly and very helpful. We also liked that there were several restaurants all within the same square as the hotel. The rooms were tiny and the bathroom made me feel a bit claustrophobic. Also, the Internet only worked during the day.
The staff was helpful when I had questions. Although helpful, I still came away with feeling they wanted to separate guests from their money as quickly as possibly. They were not warm and did not exhibit the hospitality I come to expect from today's hotels. Two examples: On checking in, I specifically asked for a quiet room away from the elevator. Although the relatively room was quiet it was next to the elevator. Unfortunately, because of my jet lag, I didn't realized this until I'd occupied the room. Why would the check-in clerk not consider my request? The second day, leaving the breakfast area I saw a huge cockaroach. I took a picture and sent it to the hotel by email to be discrete about it. They thanked me for the information and said they'd take care of it. When I checked out a bit later in the morning, the clerk told me an exterminator would be there in half an hour. Great for them. But never once did they say they express any need to be forgiven for having a dirty place. They didn't even comp me for the unpleasant experience. I just don't get it. If you want to sell yourselves as a four star establishment you can't just be superficial about it. You have to deliver through and through which is consider this place to be a wanna be four star. I wouldn't recommend this hotel to anyone looking for authentic hospitality and superior service. By way of comparison, I was in Paris 2 years ago and stayed in a two star hotel in the same area and found the service to be of much higher quality. Next visit, I'll go back to them.
We had 3 rooms. Two were the small standard double rooms and one was an Executive Room with Eiffel Tower view on the 8th floor. The Executive room/Eiffel Tower view had a balcony. This room was also much larger than the standard rooms. Definitely worth the higher cost! The rooms were clean and the air conditioning worked well. Perfect location to Seine, Notre Dame, Louvre - walking distance. I would stay here again!
The location is fabulous. Easy access to subway, bus, and taxis. Many choices for dining and shopping. The front desk staff was helpful. A shuttle service (add'l charge) was available for our trip back to the airport. We had to ask for shampoo, soap, and instant coffee refills. Cleaning staff was not attentive to these details. One the positive side, when these issues were pointed out they were corrected promptly.
Staff very friendly, hotel was clean Rooms are small . I had to get 2 Rooms with connecting doors to accommodate my family of four. The only benefit was two bathrooms. I would definitely stay again .
They're ac was out while I was there so it was so hot..
Staff. Clean. Location. Room a bit small. No morning coffee. No free breakfast.
staff was very friendly however hotel infrastruture was not good the elevator hardly coulf git one person and room was extremely small as eell as the breakfast area
Location No frills, excellent Hotel
the staff was very kind and the demand for a nice view was respected.breakfast was served at very practical hours and it was very nicely located.the elevator was really nice and aristocratic. our room was not ready by 5 pm in the afternoon by a mistake and the cleaning lady did not want to do it late in the afternoon. so we spent a night in another room and then we have changed it. but the staff has offered us the breakfast in order to compensate which was kind.
Had a very enjoyable stay, would stay here again.
Breakfast was great and the location was perfect. Very close to the B line so it made the trip to CDG very easy.
nice and courteous staff,location of the hotel was perfect , especially for a family with little child ( jardin de luxemburg with playground is 3 minutes away)
Location The concept of hte hotel is definitely nice. The execution is tired, however. Curtains ripped, very dark rooms (not enough lighting and 3 out of 6 lightbulbs in livingroom were not functioning upon arrival), old mattresses, an extremely uneven sofabed, not enough cutlery/glasses, the only drawer cabinet had 2 out of 4 drawers not functioning (storage space is already very limited for an appt for 4) and the 2 nightstands had click drawers that did not click shut anymore. No major thing, but unacceptable for a comparatively (London, Berlin) top notch price.
location was great the hotel staff were helpfull and kind thr room was clean the bed was very comfterbale
The location was great, right off the Luxembourg gardens and Senate. On a quiet street but VERY close to a lot of bistros, bars and restaurants. The room was very small, but clean. Staff was nice. The floor we were staying on smelled like stale smoke, and the rooms also had a stale smell. Thank goodness the windows in the room opened. The breakfast we paid extra for, was below mediocre. They ran out of eggs two of the three mornings we stayed there. When we brought it up to the kitchen, calmly requesting more eggs, they huffed around and then brought like two eggs worth of scrambled eggs.
The staff was absolutely amazing, so friendly and helpful! The room was also very beautiful and comfortable! Everything was amazing! Would not change a thing!!
Location is very optimal and the stuff is very helpfull. Elevators
The staff were all extremely helpful and we loved the fact that the hotel was so close to everything we wanted to see and yet so quiet.
The most comfortable bed in 5 weeks of travel in N.Spain & SW France! Excellent location for sightseeing. No.