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O.K., I know its owned by Hyatt but It still felt boutiquey and small with a personal touch (as if not owned by Hyatt). The staff focused on attentive service, from the front desk, to room service, etc. Its clearly part of the staff culture. There is an intimate feel as if they all know each other--and everything about you. When I spoke to one front desk person they know a discussion I had with another the day before. The Concierge was amazing and made recommendations and the actual reservations and when things were not available made good judgments on his own for changes. We felt like they know us and were watching out for us. It is not that big really which helps in this case. The rooms felt well maintained with a terrific balance of old world and new. Highly Recommended!!!!
The worst hotel Old smelly rooms , bad carpet dirty, wood very bad
The welcoming and very helpful staff, cleanliness of rooms, and above all, the excellent location. The room service was poor. We had a baby and we used to order warm milk twice a day. They gave us hot milk one day, watered down the other, cold another, and so on, even though every day we asked for a glass of warm milk. I guess it all depends on who is on the shift.
Concierge services are exceptional - special thanks to Eric, Remy, Magaly.
Great traditional typical parisian 4* hotel. Excellent location. Wanted 100 euros to stay until 1:00pm for check-out. Offered me 12 noon free.
The quality of the rooms, decoration, and space are far far less than shown in the pictures and indicated in the hotel desciption.
Excellent location, helpful staff, clean rooms, large and light bathrooms, really french atmosphere, close to most of the sightseeings and fashion boutiques. The decoration of rooms is a bit tired, but this is a problem of the most of the hotels in the centre of Paris.
Location and comfort.
Great location ......just a short walk from some fantastic places of great interest. Buzzing cafe night life right on the doorstep too....good atmosphere in the hotel... It seemed expensive and the quality failed to match the expense....certainly for a pound based UK visitor. There was a shortage of helpful welcoming staff....particularly at reception where you face an unacceptable wait. Irritating.
Location, nice atmosphere On the expensive side
The best about hte hotel is its location - just next to the Louvre, between two squares, walking distance to everything I wanted to visit (never took a taxi or any other kind of transport). The receptionists were English-speaking and nice and helpful. The room was spacey (stayed in a junior suit), as well as the bathroom, cosy and clean. In fact, everything in the room, as well as the service, could be compared to a 5* hotel (including the cosmetics in the bathroom). Plus, the free WiFi is a nice addition to all. The hall and the corridors need renewing - the first impression of the hotel lowers ones expectations because of the old and a bit dirty common spaces in the hotel. Another thing, is that the air-conditioning was poorly working and it was a bit hot, but I just turned it off and opened the windows from time to time. Also, unpleasant surprice was the thinnes of the walls - I could hear every slam of a door and footsteps, however, no one really made noise, so I slept like a baby. One more thing about noise is that the windows of my room overlooked an inner yard and when opening the window there was a bussying sound from the air-conditioning or other machines. Overall, these were quite minor problems and didn't spoil my stay in the least!
it was next to the metro station
Great location. Apartment - Space for a group of 3-4 people. Free internet and TV lounge.
Great location. Staff was very helpful. Room was spacious.
Nothing Everything. It is a royal rip off. They charge 5 Star prices for a 2 Star property, which is totally incomplete. No armchair in room, air conditioning which was off and the hotel is on a very noisy street, no tall glasses, just tiny wine glasses.A tiny old fashioned TV set
Location Pretty pricy to get two single beds pushed together and called a king size
The room was beautifully decorated, spacious and elegant. A very comfortable bed. Great location.
The location was perfect for discovering Paris. The apartment was equipped well for the stay. Air conditioning was a welcome relief.
LOCALIZATION - CENTRE OF PARIS, COUPLE METERS FROM LOUWR, APARTAMENT WITH FULLY EQUIPED KITCHEN, TWO ROOMS, SEPARATE WC AND BATHROOM OLD FASHIONED, "LOW" THREE STARS, NOBODY CLEAN ROOMS, TOWELS NOT CHANGED FOR FOUR DAYS, TOO EXPENSIVE
Exellent location and very convenient to shopping ,eating and going to any hot spots in Paris. The room is very clean and kitchen is convenient . The staff are kind and friendly and can speak English very well.
Perfect location, very helpful and friendly receptionists, quite a large room, comfortable to stay with a small kid I would expect more frequent room cleaning and change of towels
We liked the fact that the hotel was in the very center of the city and all the famous sightseeing objects were easy to reach. No, everything was good.
I researched the place on Tripadvisor and read praise for room 306 so I requested it and got it: wonderful! and more than I expected:a spacious sunny apartment with lots of typical Parisian windows onto a fountain and square. Staff were always professional and helpful, their indications for fast orientation on the Metro were invaluable. Not really dislikes but suggestions:While facilities were fine in the small but spotless kitchen, a few basics, like a salt and pepper pot (preferably full) and even a little sugar or cream would not cost the hotel much and make arrivals easier for their guests; also in the bathroom a mug for toothbrushes would have been useful.
Great location (at the door of the Louvre, comfortable apartment studio with plenty of space to stretch out, well appointed rooms (fixtures, freshness). gym needed more space and more free weights - really just cardio material. Also, our neighbors above got quite loud (not sure if floors were as sound proofed as could be).
Location is v. good
The hotel was very well located, basic but clean and it had a nice breakfast. It had absolutely no charm but for a busy tourist eager to see as many sites as possible, it served its purpose very well. Just need to be aware that it is a place to lay your head, not an experience. The hotel lacked any charm at all...it was truly just a place to sleep. The walls seemed very thin and we could hear our neighbours. There was also construction right outside the window and we were not informed of this in advance or even at the time of arrival.
Staff were helpful and efficient. Hotel was ideally located for sightseeing. The end of the bed was a bit too close to the window and passage was difficult:
Rooms are clean and wonderfully decorated in muted colors and real paintings. The layout is very thoughtful so that rooms (smallish given this is Paris) do not feel cramped. Spending extra to book a delux room is probably worth the cost. We stayed at the courtyard and the street side rooms on different nights and both were very quiet. The location of the hotel was perfect for sightseeing and shopping. We also found the front desk and concierge staff to be very professional and friendly. Breakfast selections are limited but more than adequate. You should be aware that this is a boutique hotel and does not have a big lobby space or a restaurant for dinner, but perhaps because of it, the stay feels like you are staying at a very wealthy friend's house. A very special boutique hotel in Paris. We will definitely stay here again in our next visit to Paris. There is nothing that we didn't like.
location room is too smaill
Friendly staff and excellent location Though the room was at the back, we could hear the air conditionning system just under our window and our neighbours a bit too much.
Rooms are tiny and overpriced. I have been to Paris many times and the rooms are smaller than any other hotel I've stayed at. Two people can barely move around at the same time.
The staff were very helpful and friendly; breakfast was excellent. The location is just brilliant right in the centre of Paris and near to all the sites. The rooms are very small but they are comfortable.
Cannot beat the location. 1/2 block from the Louvre, metro, shops, restaurants. Excellent rate for location. Balcony in the room.
From your welcome, to daily needs, all the way to check out, the staff were outstanding. The concierge made great recommendations, the doormen polite and efficient, and the housekeeping staff attentive. The rooms were well appointed and the bed (and high count linens) were very comfortable. The location was a huge plus: one block from my business meetings and two blocks from the Louvre. The rooms were on the smaller side but certainly not squished like some French hotels.
Design and location food
Very clean dust free environment due to no rugs on the floor. Excellent staff service. Small hotel, with very personal service. Very quiet room. Excellent location. At 400 a night, it seemed pricey but I don't visit Paris enough to know the going rates. I walked into another 4 star and asked about rates and they were 25 to 30 % cheaper. The quality of the service at L'Empire is so good though that it was worth the extra money. Also, their web site on Hotels.com listed shuttle service which they didn't have, although to their credit, they found me a shuttle service, although in the end I chose to take a car to the airport.
Everything was excellent. Staff are very helpful & facilities great. The location is superb, close to Louvre, Pont Neuf and Metro but very quiet in rooms.
Location Room service was rude, the bathroom smelled really bad and it stunk up the bedroom. breakfast was not good nor tasty. The bed was not king or queen size, it was two single beds put togather, very uncomfortable
Perfect location for side seeing and museums, especially Louvre as well as for shopping There is no real lobby and reception desk - instead rather ridiculous two stands for staff
The staff were very nice and helpful and spoke good english. The breakfasts were very good, we also liked the nice linen used and the comfortable bed. The hotel reception area is not very welcoming. There is only an old couch and 2 very small reception desks with poor quality music playing. My first impression of the hotel was not good, they could have made the reception area much more inviting - get rid of the couch!! We also didnt like the shower as it was hand held! - makes it hard to wash your hair, thats if there is any hot water as on 2 occasions in the morning there was no hot water, especially annoying on the morning of departure before a 24 hour flight home!
Design and Decoration Broken Lift more than 1 Day (If Compare with this Level)
The hotel was spotlessly clean and the staff were exceptional. They did everything within their power to make your stay more enjoyable and to assist you in any matter.
Every single member of staff was very friendly and very helpful. The hotel was in a perfect location, between all the main sights to see. The foyer was a little plain and not very welcoming.
Hotels name is not visible from the street
The room we had on our second night was very nice. It was as we had booked - a Classic room. I don't understand. If you don't want us to write about a bad experience - which we had - why ask?
Compact hotel with attentive staff. Space at a premium but efficiently designed with modern baths.
fantastic location and friendliness of desk staff the mini elevator, but I think this is common thoughout hotels in France
Excellent Rooms, excellent location
Location Breakfasts is very poor. Staff in bufett one of the shifts is rude staff
Small, clean, kind service, central Better acces to internet and printeracess
the location was good to get to marais and to st germain as well as of course the louvre so easy. room was quiet, clean large enough in paris terms. so was happy and will stay again. that breakfast is extra. but that is typical of france. also dont like that you have to take your bags by yourself. im too old for that nonsense.
The friendliness and helpfulness of the staff. They also spoke excellent English. Brilliant location for the Louvre.
Extreme helpfulness of most staff. Reference to 'Hot breakfast' Abscence of coffee/tea facilities in room (Neither of these important).
Very spacious & well maintained room, close to the heart of the tourist attractions, and very friendly staff.
Good location, near to Louvre museum and the metro. Big rooms. Very old, needs an urgent refurbish. Poor service. Bad and displicent staff. Terrible breakfast (it`s better eat breakfast outside). Too much money for a 2 star or less service. After several complaints, we ourselves fixed the air conditioned (floor model, very old) with a tape, because nobody at the hotel took care about it. Bad experience. Don`t pay to see...
Good location, warm reception Leaking WC Run down bathroom (tiles suck to the wall with brown tape) No separate WC separated with plastic curtain Dirty, greasy walls, No double bed, but two singles stuck together ( NOT comfortable) Broken furniture (legs of the seats in the first room were loose, dangerous) Too hot. Central heating could not be turned off. This was not a **** star hotelroom, not by any standard .
Location only, the hotel didn't meet the 4-star rating... The price paid for the hotel didn't meet the 4-star rating... I've stayed in many 4-star hotel in Paris and that one didn't meet the standards. Everything was at the minimal (I've stayed in room 102), see not maintained.
Location is perfect for sightseeing in Paris. The rooms are in desperate need of an upgrade.
Proximity to tourist spots; very efficient and pleasant cleaning staff and maintenance men My friend and my daughter both complained that the two concierges they dealt with when we were there for 4 days and 3 nights were neither helpful nor pleasant.
The hotel was central to all the main attractions. The concierge was very helpful in getting tickets for the Moulin Rouge. Hotel lounge bar was a little bit expensive.
The Normandy has an unbeatable location on the doorstep of the Louvre.. We were very pleased with our room it was clean comfortable and spacious.. We lucked in with an Air con room on a 6 night stay with 36 degrees most of that week..If you like a Parisien type experience in a character hotel in a great location this is for you.
Excellent location. Nice breakfast. The reception personnel in the evening and night time was unfriendly.
Beds were of a good size & comfortable other than that the hotel was somewhat of a dissapointment Rooms and hallways badly in need or redecoration, bathroom smelt, staff poor
Hotel staff are very polite and helpful. The room tastefully decorated and clean. None
excellent location, very helpful staff, easy walk to most important sites and the latin district rooms are on the small side,but normal for Paris and for the age of the building; hotel worn out a little; closeness to St. Eustache church and gardens atracts homeless population
This hotel was extremely comfortable, I was delighted with the location of the hotel and would recommend it to friends. Hotel rooms very samll
Friendliness of staff Close to sights No bar Rooms were a little small
Location only It was 2 star
The hotel was very convenient to the location of my business meeting. The staff was excellent and I would choose this hotel again if the opportunity presented itself.
very clean wifi access not free
I enjoyed the proximity to where I needed to meet people and see a few sites. I just felt that the internet should have been free of charge.
the staff were helpfulf and the hotel is in a perfect locationn to view to city. i would stay again!
Location size of the room, very small
Location is great and the staff is helpful. Hallways and rooms are very small
location small rooms, no view outside
Location is so convenient to visit various museums, especially a few minutes walk to Louvre. At night, it was very silent we could sleep very well. Hotel staffs were kind. If we will visit Paris again, we would like to stay at this hotel.
it was good during my stay, reception is very good, room is clean, service is good. Thanks
There is not much that I liked during my stay at the hotel besides the convienent location. It was around the corner from the Louvre. The bathroom floor was disgusting. The shower and sink were clean but the toilet & floor had an extreme amount of hair on them. The hotel staff wasnt as friendly as reported on this website and the rooms were very small-which I could get over but not the disgusting floor. The fact that I had to walk around in shower shoes is pretty bad. Since the bathroom floor was one of the first things I saw I think it ruined my view of the hotel. I started to notice the little things after that. I would not stay there again and think it was way over priced for its amenities.
Excellent location Small rooms
The best location in Paris
The location is excellent and Room 100 was a really good size and well appointed. We made a booking for a non-smoking room and were given a room which smelt really badly of smoke and had an ashtray and burn marks on the furniture. The front desk staff finally agreed to move us (on first trying to tell them, they said it wasn't their fault and there was nothing they could do), but we had to move rooms twice during our stay. For the price of the hotel, service and rooms were poor.
Excellent central location with easy access to main Paris attractions; helpful and friendly staff; good choice of local bars and restaurants.
friendly staff, interior design beds are awful, there is a plastic cover between matrace and blanket which is maybe good for keeping the matrace clean but doesn't really add to comfort
The location (right in the center of town, close to the Seine). Everything you need is present and relatively clean. There was a complimentary bottle of wine in the room. Staff is friendly and helpfull. This was the smallest hotel room I ever saw. They crammed as many rooms in the hotel as is possible. The corridors are claustrophobic and the ceiling is incredibly low: just 5cm above the top of the door. Standing up in the bath to take a shower there was just two fingers width between the top of my head and the ceiling (I am 1m82). Everything is as small as it can possibly be, leaving the impression that you're in room for midgets instead of humans. The bed was not long enough - my feet were sticking out from above the ankles - not wide enough, and very stiff (worst night ever). The only thing that makes this a "charming" hotel (as the ad says) are the woodcarvings on the bedtables. 2/3 of the price is for the location of the hotel.
Location of hotel was great Lack of any customer service - anything beyond getting a pamphlet was too much trouble. Nothing in the room worked i.e. Hot water was hit and miss, the chair, bed, room safe, TV and wardrobe were all broken. The room was clean, but linen was stained, pillows well past their use-by date and poorly made beds. Smoking in rooms and the narrow unlit stairs were the only way to exit - a fire Hazard!
5 mins to the louvre museum and metro station.supermarket close to the hotel.cheap breakfast for 1.90euro(1 bread+1 coffee) ,sandwics at 2.70to 4euros,5mins from the hotel. m,water for 1to 2.50euro(1500ml) base on shop.delicious cake around the place.Best location for visitor to lourve museum.can choose with bf or no breakfast.big luggage store for guest and safety because staff always around. shower room & WC is small but still fine for trip whole day outside and back to hotel for sleep.trash basket only 1 in the room.light on coridor not automatic or by sensor,so you have to switch on the light on every floor(coridor)yourself.no lift,and every floor only have 2 to 4 rooms in maximum.no AC in room but we went on sept 7 to 9th,so fine for us.
we liked the fact the hotel was right in the centre of paris. at reception we were told we were on the 5 floor there was no lift as we began walking up the stairs there was in fact 10 full flights of stairs to the room and no tea making facilities.
The hotel was close to the metro and many of the major tourist attractions. The room was not tidy. The toilets/bathroom smelled of urine. We had no hot water on one morning because there is only a limited amount for all the hotel guests. We didn't get up early enough and therefore had no hot water.
Staff at reception were unhelpful. Telephone in room did not work
It's all about the location. Also, we got an actual double bed, not two singles pushed together like most other budget holidays. The hotel completely lacked any sense of atmosphere. While the staff were polite and helpful, a bit of effort to make the lobby and entry more appealing would do the world of good.
A good clean basic hotel in an excellent position for the centre of Paris.Lots of nice cafes/restaurants in the area and metro 5 mins walk away.Basic rooms - but for 89 Euros in the centre of Paris its great value.Would stay again
We were very dissatisfied with St. Honore and transferred to another hotel for the second night of our stay. The stairs were dangerous with our luggage as there was no lift. Also paint peeling on ceiling and rooms and bathrooms very small. I did not like anything about this hotel.
The location was excellent - it was great for seeing the city. It was very run down and old. We had to walk 112 steps to our rooms (If we had known this we would not have booked). After using my hairdryer, I pulled it out of the electrical socket and the whole outlet came out of the wall, wires and all. The man at the reception was not particularly informative or interested in helping us.
Confortable bed Even for backpackers is too ugly. They should not charge more than EUR 35 per day and for sure not to be announce in Booking.com
The hotel is located centrally and within a hundred yards or so of the Louvre. The location could not be better. The staff were polite and able to arrange transfers and many other things on behalf of guests. The rooms were clean and comfortable, definetly one to recommend. Nothing to dislike.
The location was amazing. Metro station was really near, but I hardly had to use it because many tourist attractions were within walking distance. The rooms were clean so were the toilets. Room service runs till 1.30am so that was arguably convenient. The bed (queen sized) was a little small for two people.
Proximity to attractions/transportation Staff was very helpful Value, right next to the Louvre Smelled like smoke in the room
Very good position and easy access to metro. Hotel reception staff were very helpful with advice about metro, shows, etc.
location, comfort, value for money
Staff were excellent and helpful, brilliant location right opposite of Louvre! Room very well cleaned.
The hotel is in a good location for central Paris, near the Louvre, Seine etc. It is also in a very quiet street opposite a church which makes a lot of difference. We would definitely stay there again.
The location of the hotel was excellent, really close to the Metro, close to the Louvre, close to a great patisserie a couple of blocks up. Staff were very helpful and friendly.
The hotel location is near all the tourist sights and metro stations. The sight are all within walking distance. Hotel is located in quiet streets.Breakfast is expensive so we ate at cafes nearby.
Very nice location and comfortable to visit city. Staff are friendly.
Location, next to the Louvre and River Seine. And nearby NotreDame. The hotel did not match up to our expectations. The bathroom design/layout is especially bad: the towel hangar is in the shower area, there is no other hanging area; there is only 1 spot light in the bath room, so we shower in the shadows; the bathtub is very dirty, with dirt marks on the surface that cannot be cleaned. Overall, I think this hotel is over-rated.
Comfortable and very accessible location. Breakfast in the room not a plus sign for us due to lack of space. a small breakfast room would be much nicer, maybe convert one room into a break nook.
Its location is superb! The room was tiny, smaller than most I've seen in big cities in Europe. Its price was not as small as the room would have dictated. It was also very noisy! We could hear the conversations of our neighbors while they ate breakfast early both mornings. And the street noise was loud too, although fortunately our room looked out onto a less busy road.
The staff were all very friendly and helpful. We stayed in the apartment since there were 5 people, and the room was very spacious and comfortable.
The stuff is very helpful and the location is superb.
location, next to the Louvre.carparking in front of the hotel
Close proximity to sites and metro. Great staff recco's on things to do and places to eat, etc.
The location and the comfort of the bed. The room was so small I could hardly turn around. It was really unacceptable for another stay. The shower was so small I could hardly get in and close the door. I should have been warned about this room before I got there, so I could have made a decision about whether to stay or not.
The fabulous location. Could have done with coffee/tea making facilities in the room.
Quaint hotel with a great location. Convenient to major sites and metro. Staff was helpful and absolutely delightful. Would recommend this hotel!
Cute little place wonderfully located right by the Louvre and bus transportation. Staff was very friendly and helpful. Rooms were very brightly decorated but perfect for what you would expect in Paris. European elevators in general are much to be desired. You can barely fit 2 people in them. Did not like that we had to leave the room key with attendant each time we left although it was very easy to retrieve upon our return.
Brilliant location for the Louvre, the Pompidou, the Comedie Francaise and Notre Dame, as well as being close to the Metro for easy access to the rest of Paris. Excellent value, very clean rooms and friendly, helpful staff. Many cafes, bakeries and restaurants very close by.
it is clean comfort safe and good location
friendly and helpful staff while the room was comfortable and clean, the shower and sink both had drainage problems. we ended up showering with 4 inches of dirty water backing up from the drain
Good location tommny of the tourist attractions in Paris. Easy access to Metro and rer. Close to Open top Buss route and River Boat Station. The perfume used in the room was very strong and gave me hayfever.
The location is perfect in the centre of Paris, close to RER A The room was pretty small but for me alone no problem. for a couple it is too small.
Friendly staff, clean room, fantastic location. Only bad point was a faulty shower. However, on advising the staff the problems was dealt with promptly.
Great location, friendly staff, close to lots of shops and food (restaurants and bakeries), and of course close to the Louvre. The hall lights are on a sensor which is kind of creepy. Bathroom pretty small. Construction next door woke me up early but that's not the hotels fault.
The people in care were very friendly and helpful.
The staff was amazing! Rooms were very clean and quiet. The room was small but it was nice.
clean,friendly and helpful staff. No elevator to the top floor. For carring a heavy suitcase to clamber the narrow stairs is not easy. Out for hot water in one day.
The style and location of the hotel were great. Walking distance to many great places and metro. Very friendly staff. Very clean and stylish.
Extremely convenient location near the Louvre, the islands, restaurants and several metro stops and easy to locate hotel when walking around. Check-in and check-out was convenient; staff was friendly. Bedroom is decently sized considering we spent most of our days out of the hotel and only needed to sleep. Beds were extremely comfortable and there were no noise disturbances. Bathrooms are small and not the most updated, but are kept clean. The amenities (towels, soap, shampoo and conditioner) were not of high quality, but at least they are there.
It is very close to Louvre, has an excellent location. It is not the best place for comfort but relatively cheap for the area that the hotel is in.
location was close to the louve and was affordable
We chose the Hotel because of the location and it was a great price.We were very happy with our stay. Some of the doors are heavy which are hard to get through with your luggage.
the lockation We stayed at room 603 it means on the top floor. The elevator is not reaching this floor so it was very difficult with the suitcases. Because of the ceiling slope we could not stand vertically in most of the room area. It is not fair to charge that price for this kind of room.
very quiet, rooms were very comfortable The elevator doesn't reach the top (fifth) floor of the hotel which is where our rooms were. It wasn't a problem for us but could be for some people and they should know that ahead.
Location Room very small.
The location was really great!!!! Just in front oc the Louvre. Staff was not friendly
Fine location. Noise from metro systen underground. Noise from waterpipes when in use in other rooms.
Location, Staff, Cleanliness Overpriced
Great location; clean room. The reception desk staff was very helpful, especially when we had trouble getting a taxi. The room size, but that's typical of Paris.