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This was our second stay at Motel One in Frankfurt and as for the first stay the experience was great. If I had known Motel One hotels were throughout germany we would have stay at them in the other cities we visited. Rooms could have been a bit bigger
Hekpful staff. Availability of transport to city centre. Cost
Convenience to City Centre; also an employee of your establishment stands out as one of the most helpful, considerate and friendly persons in your hotel. Her name is Dorothea Reif, she went out of her way to make our early morning arrival, a pleasant experience by arranging a room right away. Also, several of your staff assisted us in obtaining tickets for the tram - we certainly needed all the help we could get. We found the room a bit small, that would be our only comment.
clean, quick & easy loud, buildingsite next to hotel
The rooms where clean and cozy. Nothing in particular
The staff was very helpful and nice. Although it is not right in the middle of all the attraction, it is still very well located, only a few stops from the city center by tram nr. 11, which stops right in front of the hotel. No free internet anywhere in the hotel. It was a little bit on the expensive side, but I guess we may have been there during an important event in Frankfurt, when most hotels are more expensive.
nice design, close to the city had to pay extra for parking
The bath room is big comapre to the price, quite clean. the hotel don't supply iron.
Clean, inexpensive, good breakfast difficulty getting a taxi
Good location, clean and quiet.
The room was very large and everything was very clean and upper class.
the staff was helpful, rooms were clean
The lobby and registration area are very inviting and stylish. The staff was very helpful. The beds were great and the breakfast was excellent.
In a quiet area, yet very central to shopping areas. Great breakfast. seems new, or recently renovated
cleanliness of the room
Quiet neighbourhood, and quiet hotel. Very helpful reception staff.
Convenient location for my purposes, car parking was very secure although perhaps pricey. Air conditioning in the bedrooms would be welcome for a summer visit.
Bright and airy atmosphere. With one exception everything worked easily. The bed was very comfortable. The staff were all very friendly and helpful. I would have liked a little more in the way of a "personal touch" to the room. The shower head was defective and if I had been staying longer I would have asked to have it replaced. I would have appreciated some mini toiletries (as is normal in hotels of this standard). I tried to only have one towel changed after my first night but despite doing as instructed (placing the towel I needed replacing in the bath tub) all my towels were replaced. I therefore kept the Do Not Disturb sign on the outside of the door in order to stop my room being attended to at all. Breakfast was fine. Very nice to have fresh bread served but please could it be sliced properly, in a machine before putting out; leaving this to the guests to do with a bread knife is neither hygenic nor practical.
Nice comfortable hotel, close to the centre but in a calm residendial erea
hotel staff were very friendly and helpful everything was ok.. only pillows not very comfy
very friendly desk personel, high class clean, very good design and comfortable bed. out side of this hotel restoran name is Vapiano is excellent and very cheap
Excellent service making checkin and checkout a pleasure friendly staff
location and the room was good Staff were not very helpful regarding info on the area and not very willing to help when asked for restaurant recommendations etc. Also the bar was only open one night and very expensive
Reasonable business class hotel Would prefer if there was a bit more lighting in the rooms!
Great idea - free self service coffee machine making excellent coffee, free still or sparkling mineral water to take with you on your day's outing. Easy access to public transport from the hotel, and a cheap bakery next door, so the free coffee + cheap pastries made for a great start to each morning. Small, dimly lit room, basic but adequate. Slow wireless internet.
When we arrived at the hotel they could not find out booking. This was due to the fault of Kayak and the website they referred us to, Rent a room. The staff were so helpful. They found us a room and assured us we would not be charged twice for our stay. The staff and facilities at this hotel are amazing. I would highly recommend staying here but do not book through Kayak. Only book through the hotels website.
Efficient, friendly staff. They allow you to choose the room design that you like. The rooms are fantastic!
High quality everything--from the staff to the room facilities/design--wireless internet, place for my ipod. I felt better than at home :) Very cozy hotel with great service and nice friendly people. No
This is, by far, one of my best hotel experiences ever. The staff is amazing. The restaurant is incredible. The chefs take personal interest in the customer. If you do not need to be in the centre of town, I would encourage a stay here. They are amazing.
No heat in the room
Originality of the decoration, kindness of the staff
Clean, quiet, well connected to the city center, we struggled a bit to find it - the room was a bit too warm
this hotel is clean & comfort, good located near the train station. There is complimentary tea&coffee at the lobby
staff very friendly and helpful
Convenient, even though not in city center: round the corner from a tram stop and a very short walk from the underground train. Staff helpful with suggestions and directions. While an excellent value for most of our stay, we paid +/- quadruple the normal rate for our first two days -- because, though as most hotels do, GLH charges premium rates during the Bookfair.
price, location and cleanliness none
Iam sorry nothing. It was the worst staying experience i ever have had.
whereas the hotel is not in the city center, it still very easily reachable
Easy to get to tram, U or S trains, The restaurant was excellent, internet access/signal strength execclent, Rate from Hotel room phone was better than my cell phone to call USA. (.52 for 3 minutes) Coffee Maker & Refrig great little cook top and Microwave too, but no Iron
We were in many cities and hotels/hostels all over Europe, but that hotel was the best prize/value we ever met. The staff was helpful, the room was clean the the matrac was comfortable. Super bathrom and kitchen. So that was four star for the prize of two star...
Large room, very comfortable shower
Location, cheap, good quality Smoking in the lobby
location and clean room Rooms need a refurbish
Staff was very friendly and spoke English. The location, right off the ZOO U6 stop, was very convenient, and it was walking distance for me to the Konstablerwache U5 stop.
The proximity to the zoo and the airport were excellent. We loved the excellent zoo. I have looked forward to this for a long time.
Nice spot, Metro just in front of the door, nice people, good beds. No comfort hotel but perfect for a citytrip or conference stay when the conference hotel is too expensive.
Not much really. 3 stars...lol...more like 1! First Beware! Internet access means they have one old computer in the lobby that you can use, albeit no one else is! They do not have wifi access! Also room was a bit depressing I couldnt wait to get out. Its okay if you are with a few friends trying to save a few bucks...but this is a 1 star hotel. Also...I usually never review but had to for this one.
staff, very help full and polite rooms are bit out of date and not corresponde with price during the fair
Quite Could have been better if I had stayed in main hotel block
The location was good - close to the UBahn and Strassenbahn, the staff was friendly, and there were free apples in the lobby. The facilities did not match the pictures from booking.com, the room furniture was very old (including a radio that looked like it came from the 70s), the curtains were kitchy/old, and the overall feel was rundown.
Location is ok. Bathroom is clean & tidy. Hotel lobby is small but clean and nice contemporary design Bedroom is small with no adequate lighting. Breakfast was a disappointment. Costly for its price
convenience of location to zoo,shopping and subway No hot water for one night and was very noisy at night as plumber was fixing pipes and guests were constantly going in out of rooms...too noisy could not sleep...it was not quiet
We were staying only one night. Because we don't have a conection flight to Vilnius from Osaka. It was very good for that, not far from train to airport and not expensive.
Heater did not work. Could not repair it on arrival night. Had to move wife and 2 children to another room. Heater wasnt working well in this room either. Had a very cold night. No availability for extra bed.
For what you pay for, the accommodations were fantastic. Room, fridge, TV, elevator were all small, but functional. The bathroom was well stocked and clean; the beds were exceptionally comfortable. The street outside the hotel was quiet (which is important as the window needs to be open in warm weather as there is no AC). Location was awesome: very safe, quiet, pretty area, across the street from the metro and zoo, with stores and restaurants not too far away. The hallway outside the rooms is loud (stone floors with poorly insulated room doors); this was not a major issue as there was not a lot of hallway traffic, but some may be disturbed by it.
Good breakfast and quiet location, close to the Metro and the Zoo. We had a reservation for a double room. When we've arrived, the receptionist sent us in the basement, in a room with two separated bed, no private WC and near the hotel closet. After some claims, we've obtained a new smaller room, with private WC but with a small bed. At least, for the day after, we have obtained a new and decent double room... how much effort!
Friendly and helpful staff, just a few steps away from U6/7 Zoo station, quiet neighborhood, nice breakfast included Wi-fi works ok, but could use upgrading. Tip: Wi-fi works better in breakfast room. Listing says free internet, but hotel charges 10 Euro per stay.
Central location, only 10 minute walk to the centre of Frankfurt Room smelled of cigarette smoke. The room was not very clean in general. Staff wasn't very friendly.
I am an experienced traveller, and always inspect my room upon arrival. Upon checking behind the headboard of the bead, I three small, white, multilegged bugs (_not_ bed bugs, but nasty nevertheless and very much alive) along with a seeming lifetime's worth of dead skin flakes and other grotesque signs that this place had not been cleaned in ages. Took one of the bugs to the front desk in a tissue, said I wasn't comfortable staying in a place this unclean, and asked for my money back. They offered me another room, but I really didn't want to stay there. In the end, they refused to refund my money. Don't go to this place.
Downtown location but very calm. Good beds. The breakfast could be improved and was rather simple.
location and price elevator very noisy
Nice clean rooms. Good value for money. Excellent sumptuous breakfast included in the rent. Great hotel that I will recommend to all. Nothing at all
Excellent location for shopping, near S banh, breakfast ok. Need do general cleaning!
Good location, easy access to subway, close to city center, quiet neighborhood bath tube does not have a curtain to prevent the bath room to be completely wet when someone is having a bath, needs a holder for the shower on the bath tube so one can use both hands to wash himself
excellent location near to old town, very clean. Our lady receptionist was extremely friendly and helpful and very pleasant no
the hearer didn`t work
Friendly staff at desk. Cracked santary ware.No shower curtain.Lack of hot water.Smelly room.Uncomfortable bed/bedding.cheap room furnishings.Barely adequate breakfast in contrast to the sumptious feast promised.Overcrowded dining room making it impossible to sit comfortably to eat. In short, the worst hotel from your site I have ever stayed at....no way is it worth 3 stars and must rank as the poorest value for money I have ever experienced. you should check it it yourselves with a view to removing it from your register.
that it was clean there was no kettle
Front office staff was pleasant and helpful, spoke great english. Good breakfast. run-down room, needs updating. (rm 400) squishy mattress, one bed had loud springs, every time my husband moved, it made unpleasant sounds.
The room was very clean, the hotel it's far from red light area The hotel staff doesn't speak english well, and the room was a bit noisy due to very tiny wall of the hotel
For my purpose the hotel was good situated, near to U-bahn, S-bahn and fairly near to vivid quartiers of the city Franfurt. The price was fair according to Buchmesse-time and in comparison to other hotels I heard of during my stay. According to the size of the room, the inconvenience of staircases the price was in general comparason rather high. The staff was very friendly, polite and helpful.
very good location. u-ban is at the end of the road. or you can walk into frankfurt. just at a strole it only 10 min. chaos at breakfast. no room to sit. and you have to pay extra if you want more than a bun and tea.also don't take up the offer of a room upgrade, we did and got the more or less the same room as we got last year.
The location was great! Only 2 minutes from the zoo and 10 minutes from Konstablerwache! And it was in a quiet side street, so not noisy at all! We got 2 double rooms (one was a triple one)! Clean, simple and functional. Value for money.
nichts dirty rooms
there bathroom and wc The staff didnt even try to make our stay plesant
The owner is very honest and he tried to do his best after he made mistake about my reservation. And the location is not bad because it is very close to the nearest station(undergraund and s-bahn station) and 10 minutes on foot to the center. Door lock system was still old (not card-key but normal key) and hotel guests have to return the key in the post when the reception is closed. I felt the security of this hotel was not safe enough, although nothing happened. But it might be enought as long as nothing happens.
Nothing Strange hotel. The entrance to the room is going by bathroom. Pictures from hotel's side are from another one. 10 EUR for internet by day. Never again!!!!!
Everything was fine and excellent hotel stuff.