Frankfurt am Main hotels in Westend-Süd

Reservation employees was so friendly. the Minibar is not working , the iron was not working, cleaning the room was not good.

Convenience for the Messe (exhibition centre)

Breathtaking view from the upper floors (hotel accupies 26-43 floors of the tower); generouus breakfast

The lifts are dreadful

Front staff members are very pretentious. Not worth paying that much for this kind of value hotel.

Staff of the hotel is quite helpful and location of the hotel is great for access to Fair grounds, less then 10 minutes walking, most of it through the park. Toilet & bathroom facilities very out of date and not so well maintained, wooden window frames do not protect from any of the noise, we were waking up with birds every day, which was about 4.30- 5 in the morning. Also the double room actually had two queen beds rather then a double one. Not going back.

Great location near the Messe Bad bed

Good location in a residential area close to the train station. Although we had a kitchnette, there was no place to eat (only 2 chairs and a small desk) and no cooking utensils provided (only plates, silverware, cups). We had a balcony, but no chairs to put outside and sit. The breakfast was a fixed price (10.50 Euros) with no options for more or less food at differing prices, so we opted to eat at the train station. There was no reception area to sit and wait for friends to arrive and street parking is scarce.

Good location, good rooms, friendly staff As stated by others there is no lift and the stairs are steep and difficult to navigate with any reasonable size suitcase. The breakfast option is limited and rather expensive, eat elswhere..........

Family operation with attention to detail. Clean, relatively quiet, well maintained. Tried to charge extra EUR 5 for wireless after booking said wifi included. Only found charge by reviewing bill and had to haggle until the owner removed the charge.Too bad, otherwise fine.

Calm Nothing

We haven't met a better staff! A kettle in the room would not be out of place... And we did not manage neither to get bathrobes nor lighting fixed in our room :-(

location near the fair ground (10 min walking distance), clean and nice bed .....

The breakfast was good. This hotel really is not up to Sofitel standard. The rooms and public areas are dated and pretty shabby. The room is dark because there is no light in the middle of the room - making it difficult to find things. The bathroom is okay but doesn't include conditioner, the shower is over the bath. There is only one computer for guests and its used heavily, so bring your own laptop if you need to do business. Two of the staff members were really helpful, but one staff member was quite snooty about helping me find details for an excursion. This hotel gets a four star rating only because it offers 24 hour room service etc, not because of the quality of the accomodation. The location is close to the trade fair grounds and close to the main train station (although on the business side of the train station not the sleazy side), but 1 or 2 kms from the main shopping streets/centre of town - which is an okay distance walking up, but a little far on the return trip once you've been shopping all day. The purpose of my stay was mixed - conference/busines and 2 days over the weekend.

The location was most convenient. The breakfast buffet in the main dining area closed too early in order for the staff to set up for lunch. The secondary (later) buffet in another, smaller room was not of the same caliber - less than anticipated and not a good value for the cost.

The hotel is the nearest to Frankfurt Book Fair, breakfast was good, Customer Relations lady was great. Hotel needs renovating asap, or at least "superior" floor, I paid to stay at that floor while it wasn't up to standards. Services of concierge or bellboy was very bad.

The hotel is a 10 minute walk from the main Frankfurt train station. The hotel is a short walk from the Opera house and square where we had a nice dinner at an outdoor cafe (there were 4 cafes to choose from). We took the ETS tour of Hiedelberg and Rhine River. I would not recommend this tour company. We were leaving early (6:00a) on the last day of our stay and requested breakfast earlier than the scheduled time. The hotel accomodated our request. We were a couple and our beds were not close together...we had two separate twin beds. We enjoy sleeping together so that was a disappointment. This hotel is probably more appropriate for business than pleasure.

Close to the fair ground, nice small hotel, near restaurants, friendly staff. Bed, matress quality very poor!!! It was not horizontal and sinking/sloping to one side.

The location was very convenient to the train station, without being in the red light district. It was in a very quiet neighborhood and very relaxing. I pity all those attempting to book near the train station and winding up in a hotel right next to a strip club. I booked this hotel after reading horror stories from other readers about hotels with cockroaches, bed bugs and all-night clubs. I'm very happy with the decision I made. It's only a 5 minute walk from the train station and as you're walking through the red light district to get to the hotel, you'll see how lucky you are not to be staying in a hotel any closer. Everything was sparkling clean, the staff was most helpful, and the breakfast downstairs in the morning was very tasty. The first half of my first night there was one of the worst in my life, though I managed to adjust and the rest of my stay was very pleasant. All the pillows they have are Euro Squares, which, as an American, I was not quite used to. The first pillow I asked for was very lumpy, so I asked for another and they obliged. The blanket also doesn't hang off the edge of the bed as I was used to, but came to just about the edge of the bed with one person under it. Also, it is quite a walk to the main shopping area, but that was OK with me because I only went to explore that area once just to see what was there. Strangely-sized bed dressings aside, this is a fantastic hotel.

Staff were very helpful all the time. Physical proximity to the fair. Breakfast buffet was limited, quantities of food a little considering the fully booked nature of the hotel. Some plates on the buffet were left empty and were not replaced although everybody came to breakfast at the same time. There are no coffee pots on every table, to have another cup of coffee you have to wait until you catch the waiter's eye to ask for more coffee.