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Airports
Origin
Kuala Lumpur
RM 98
only
RM 98
RM 282
only
RM 282
Destination
Kuala Terengganu
RM 98
only
RM 98
Fri, 5 Jan
KUL
TGG
1h 00m
Mon, 8 Jan
TGG
KUL
1h 05m
RM 98
Trip: 4 days
7.8GoodShow reviews
Overall 7.8 Good
Based on 2 reviews
Overall
6.6
Boarding
6.7
Comfort
6.3
Crew
7.0
Entertainment
5.3
Food
5.9
TGG
KUL
OK 5.5

The Aircraf was brand new

Delay

KLO
KUL
Good 7.6

Good landing despite bad turbulence.

KUL
LOP
OK 5.6

The crew and the foods are awesome.

Gate was changed almost last minute. Arrival was delayed due to busy schedule at Lombok airport. Twice resequencing to touchdown. Delayed by more 30 mins. Otherwise a pleasant flight.

MAA
KUL
Good 6.0

The flight was damn cold and freezing

KUL
DMK
OK 4.6

Good: cheap and on time. Bad: aways slow check-in and uncomfortable seating. Everything a budget airline should be.

Tue, 9 Jan
KUL
TGG
1h 00m
Fri, 9 Feb
TGG
KUL
1h 00m
RM 102
Trip: 32 days
7.8GoodShow reviews
Overall 7.8 Good
Based on 2 reviews
Overall
6.6
Boarding
6.7
Comfort
6.3
Crew
7.0
Entertainment
5.3
Food
5.9
KUL
LOP
OK 5.6

The crew and the foods are awesome.

Gate was changed almost last minute. Arrival was delayed due to busy schedule at Lombok airport. Twice resequencing to touchdown. Delayed by more 30 mins. Otherwise a pleasant flight.

KUL
MAA
OK 5.6

Seating is very uncomfortable.

MAA
KUL
Good 6.0

The flight was damn cold and freezing

BWN
KUL
OK 5.6

BOARDING very smooth n fast...more importantly punctuation very good

Value meal lousy (pocket pie)..both flight offer Same pocket pie,Rokki can't use at all..i notice cabin crew didn't check whether passengers apply seating belt at all.

KUL
TGG
OK 5.5

The aircraf was brand new

Delay

Fri, 5 Jan
KUL
TGG
1h 00m
Sun, 7 Jan
TGG
KUL
1h 00m
RM 106
Trip: 3 days
7.8GoodShow reviews
Overall 7.8 Good
Based on 2 reviews
Overall
6.6
Boarding
6.7
Comfort
6.3
Crew
7.0
Entertainment
5.3
Food
5.9
KUL
DMK
OK 4.6

Good: cheap and on time. Bad: aways slow check-in and uncomfortable seating. Everything a budget airline should be.

KLO
KUL
Good 7.6

Good landing despite bad turbulence.

KUL
HKT
Excellent 10.0

Nice place fun

Well it's alright

MAA
KUL
Good 6.0

The flight was damn cold and freezing

KUL
LOP
OK 5.6

The crew and the foods are awesome.

Gate was changed almost last minute. Arrival was delayed due to busy schedule at Lombok airport. Twice resequencing to touchdown. Delayed by more 30 mins. Otherwise a pleasant flight.

Wed, 7 Feb
SZB
TGG
1h 00m
Sat, 10 Feb
TGG
SZB
1h 00m
RM 282
Trip: 4 days
7.0GoodShow reviews
Overall 7.0 Good
Based on 850 reviews
Overall
7.0
Boarding
7.1
Comfort
7.0
Crew
7.5
Entertainment
6.8
Food
6.5
LBU
KUL
OK 4.3

The crew was nice.

Two MH flights I took were 1 hour and 2 hours late. The latter resulted in missing connection to BKK and another flight to TPE. I got stuck in Kuala Lumpur for the night and they booked me a resort that was 30-40 min drive from the airport. How are all of these reasonable?!

KUL
HKG
Good 6.0

Why did the entertainment get shut off more than 30 minutes before landing?

SYD
KUL
Good 7.6

There wasn't a food preference option when booking through kayak.

MEL
KUL
Excellent 8.0

Peanuts

Nothing

SYD
KUL
Good 7.3

Not enough elbow space between fat passengers

Sun, 1 Apr
KUL
TGG
1h 00m
Thu, 5 Apr
TGG
KUL
1h 00m
RM 118
Trip: 5 days
7.8GoodShow reviews
Overall 7.8 Good
Based on 2 reviews
Overall
6.6
Boarding
6.7
Comfort
6.3
Crew
7.0
Entertainment
5.3
Food
5.9
CXR
KUL
OK 4.8

Flight was DELAYED twice. AK called it re-schedule, but with only 2 hours prior notification, it's purely DELAY. Poor coordination with airport, gate changed without proper notification.

KUL
MAA
OK 5.6

Seating is very uncomfortable.

KUL
LOP
OK 5.6

The crew and the foods are awesome.

Gate was changed almost last minute. Arrival was delayed due to busy schedule at Lombok airport. Twice resequencing to touchdown. Delayed by more 30 mins. Otherwise a pleasant flight.

KUL
DMK
OK 4.6

Good: cheap and on time. Bad: aways slow check-in and uncomfortable seating. Everything a budget airline should be.

KUL
HKT
Excellent 10.0

Nice place fun

Well it's alright

Sun, 17 Dec
SZB
TGG
1h 00m
Wed, 20 Dec
TGG
SZB
1h 05m
RM 290
Trip: 4 days
Overall 0.0 Poor
Based on 0 reviews
Fri, 15 Dec
SZB
TGG
1h 00m
Tue, 19 Dec
TGG
SZB
1h 00m
RM 302
Trip: 5 days
7.2GoodShow reviews
Overall 7.2 Good
Based on 19 reviews
Boarding
7.6
Comfort
7.6
Crew
8.0
Entertainment
6.8
Food
7.3
SZB
PEN
Good 6.0

On time

SIN
SZB
Good 7.6

Ease of boarding and disembarkation T2 arrival in SIN Online check in

Needed to re check in in SIN, even on a same day flight Flight was late for both sectors SZB-SIN-SZB

USM
PEN
Excellent 10.0

Everything was smooth and easy. Check-in line was short, the whole airport experience was quick and easy. Flight was smooth, comfortable, staff was so friendly. When I checked in for my flight in Penang, the girl who helped me, Kay, was the most friendly help I've ever had.. She offered me a great seat and was patient and friendly when I requested to be moved around. She made conversation while we waited for the system to finish, and had a huge smile the whole time. She set the time for the whole airport and flight experience, and had me smiling the rest of the day. If there's a way to tell her bosses - she is a gem, hang on to her! I'm looking forward to my next trip on firefly!

Boarding was delayed a bit, but flight took off within a few minutes of schedule, so no real problem!

PEN
HKT
Excellent 8.0

Flight was on time, friendly attendants.

Check-in took forever, another line should have been opened. Very little legroom on the plane.

PEN
SZB
OK 5.6

Hot in the plane upon boarding

Sun, 24 Dec
SZB
TGG
1h 05m
Wed, 27 Dec
TGG
SZB
1h 05m
RM 302
Trip: 4 days
7.2GoodShow reviews
Overall 7.2 Good
Based on 111 reviews
Boarding
7.2
Comfort
7.5
Crew
7.5
Entertainment
6.8
Food
6.8
KUL
BDO
OK 5.6

Crews are nice.

Seems like Malindo is starting to degrading the service quality. The flight I took before: they change the airplane to batik which was worse with no entertainment, smaller seat pitch, etc. I book Malindo for a reason and paid for what expected using Malindo!! If they had to change the plane they should've given better one or given back compensation to passengers! Now this flight, they didn't activate the entertainment till way later and turned off way too early. They didn't give any earphone as supposed to. Malindo's service has become bad.

HKG
KUL
Excellent 8.0

The 32" pitch giving more leg space, better than MAS and AirAsia on that count. Good baggage allowance.

The food is rather meh, does not stand out

HKG
KUL
Excellent 10.0

I have flown Malindo before and I have been happy about tbeir customer service.

BOM
KUL
Excellent 8.0

Leg space and good arm rest

No in flight entertainment (movies)

KUL
DPS
OK 5.3

The seats are more comfortable compared to the other budget airlines.

The crew doesn't smile most of the time, sometimes they sound like ordering when they request something. The movies selection is either old, or mostly Indian movies.

Tue, 23 Jan
KUL
TGG
1h 00m
Sun, 28 Jan
TGG
KUL
1h 00m
RM 126
Trip: 6 days
7.8GoodShow reviews
Overall 7.8 Good
Based on 2 reviews
Overall
6.6
Boarding
6.7
Comfort
6.3
Crew
7.0
Entertainment
5.3
Food
5.9
CXR
KUL
OK 4.8

Flight was DELAYED twice. AK called it re-schedule, but with only 2 hours prior notification, it's purely DELAY. Poor coordination with airport, gate changed without proper notification.

TGG
KUL
OK 5.5

The Aircraf was brand new

Delay

KUL
HKT
Excellent 10.0

Nice place fun

Well it's alright

KUL
SIN
Good 6.6

Short inexpensive fligh

Seat rows were very close & limited room.

MAA
KUL
Good 6.0

The flight was damn cold and freezing

Sat, 27 Jan
KUL
TGG
1h 00m
Sun, 28 Jan
TGG
KUL
1h 00m
RM 126
Trip: 2 days
7.8GoodShow reviews
Overall 7.8 Good
Based on 2 reviews
Overall
6.6
Boarding
6.7
Comfort
6.3
Crew
7.0
Entertainment
5.3
Food
5.9
KUL
SIN
Good 6.6

Short inexpensive fligh

Seat rows were very close & limited room.

KUL
TGG
OK 5.5

The aircraf was brand new

Delay

KUL
MAA
OK 5.6

Seating is very uncomfortable.

KUL
TGG
OK 5.5

The aircraf was brand new

Delay

KUL
LOP
OK 5.6

The crew and the foods are awesome.

Gate was changed almost last minute. Arrival was delayed due to busy schedule at Lombok airport. Twice resequencing to touchdown. Delayed by more 30 mins. Otherwise a pleasant flight.

Sat, 20 Jan
KUL
TGG
1h 00m
Sat, 27 Jan
TGG
KUL
1h 00m
RM 139
Trip: 8 days
7.8GoodShow reviews
Overall 7.8 Good
Based on 2 reviews
Overall
6.6
Boarding
6.7
Comfort
6.3
Crew
7.0
Entertainment
5.3
Food
5.9
KUL
TGG
OK 5.5

The aircraf was brand new

Delay

KUL
TGG
OK 5.5

The aircraf was brand new

Delay

KUL
LOP
OK 5.6

The crew and the foods are awesome.

Gate was changed almost last minute. Arrival was delayed due to busy schedule at Lombok airport. Twice resequencing to touchdown. Delayed by more 30 mins. Otherwise a pleasant flight.

MAA
KUL
Good 6.0

The flight was damn cold and freezing

KUL
DMK
OK 4.6

Good: cheap and on time. Bad: aways slow check-in and uncomfortable seating. Everything a budget airline should be.

Thu, 8 Mar
KUL
TGG
1h 00m
Sun, 11 Mar
TGG
KUL
1h 00m
RM 139
Trip: 4 days
7.8GoodShow reviews
Overall 7.8 Good
Based on 2 reviews
Overall
6.6
Boarding
6.7
Comfort
6.3
Crew
7.0
Entertainment
5.3
Food
5.9
MAA
KUL
Good 6.0

The flight was damn cold and freezing

KUL
TGG
OK 5.5

The aircraf was brand new

Delay

TGG
KUL
OK 5.5

The Aircraf was brand new

Delay

BWN
KUL
OK 5.6

BOARDING very smooth n fast...more importantly punctuation very good

Value meal lousy (pocket pie)..both flight offer Same pocket pie,Rokki can't use at all..i notice cabin crew didn't check whether passengers apply seating belt at all.

KUL
DMK
OK 4.6

Good: cheap and on time. Bad: aways slow check-in and uncomfortable seating. Everything a budget airline should be.

Sat, 21 Apr
KUL
TGG
0h 55m
Sun, 22 Apr
TGG
KUL
1h 00m
RM 139
Trip: 2 days
7.8GoodShow reviews
Overall 7.8 Good
Based on 2 reviews
Overall
6.6
Boarding
6.7
Comfort
6.3
Crew
7.0
Entertainment
5.3
Food
5.9
MAA
KUL
Good 6.0

The flight was damn cold and freezing

BWN
KUL
OK 5.6

BOARDING very smooth n fast...more importantly punctuation very good

Value meal lousy (pocket pie)..both flight offer Same pocket pie,Rokki can't use at all..i notice cabin crew didn't check whether passengers apply seating belt at all.

KUL
DMK
OK 4.6

Good: cheap and on time. Bad: aways slow check-in and uncomfortable seating. Everything a budget airline should be.

CXR
KUL
OK 4.8

Flight was DELAYED twice. AK called it re-schedule, but with only 2 hours prior notification, it's purely DELAY. Poor coordination with airport, gate changed without proper notification.

KUL
TGG
OK 5.5

The aircraf was brand new

Delay

Wed, 3 Jan
SZB
TGG
1h 00m
Sun, 7 Jan
TGG
SZB
1h 00m
RM 294
Trip: 5 days
7.0GoodShow reviews
Overall 7.0 Good
Based on 850 reviews
Overall
7.0
Boarding
7.1
Comfort
7.0
Crew
7.5
Entertainment
6.8
Food
6.5
KUL
MEL
OK 4.0

Cabin crew were unprofessional and not much caring Food was rubbish

KUL
LHR
Excellent 10.0

Staff!!!

Bathroom line

KUL
HKT
Good 6.3

The queue to board the plane was very long due to the fact that there was only one person doing the check-in. It will make things more pleasant if they have two people instead of one person.

KUL
BKK
OK 5.6

Avoiding the huge queues (lines) in Asian airports is worth gold. Bz class travel on the KUL-BKK sector on Malaysian isn’t great but avoiding the queues at both ends makes it all worth it

KUL
BKK
Mediocre 2.0

my bag failed to arrive in bkk till next day and had been broken into at kl airport .bkk said this happens every day at kl never fly malaysia again!.

Tue, 23 Jan
SZB
TGG
1h 00m
Sun, 28 Jan
TGG
SZB
1h 05m
RM 298
Trip: 6 days
Overall 0.0 Poor
Based on 0 reviews
Sat, 16 Dec
SZB
TGG
1h 00m
Sun, 17 Dec
TGG
SZB
1h 00m
RM 302
Trip: 2 days
7.2GoodShow reviews
Overall 7.2 Good
Based on 19 reviews
Boarding
7.6
Comfort
7.6
Crew
8.0
Entertainment
6.8
Food
7.3
PEN
SZB
Excellent 10.0

Friendly flight attendant.

Announcement at the airport is unclear

SIN
SZB
Mediocre 2.6

The staff has no personality and no working knowledge of how customer service is supposed to be. I booked this as Malaysia Airlines and even though it's operated by Firefly, it should've recognized my priority status with OneWorld.

PEN
KBV
Mediocre 2.0

There was one local manager who smiled a lot and tried to promise things that it turned out he wasn't allowed to promise while his airline was screwing me.

International travelers, check and recheck your flight. Firefly canceled my flight "several weeks ago", according to them, didn't notify me by phone or email despite the fact that they admitted they had both on file, didn't refund the money to my credit card until the day before departure so i had no idea of the change, and then provided no help whatsoever when i arrived at the airport and the flight didn't exist anymore.

PEN
SZB
Mediocre 3.6

the flight attendant on board was lively in making announcements!

Flight was first brought forward by 30 mins. Arrived on time at the gate, but actually it's delayed by 15 mins from the original time. So in total delayed about 50 mins from brought forward time. NO ground staff at the gate bothers to inform us. Flight status screen shows "Callng", when approached, ground staff just replied "not yet" in a bad manner. Terrible ground service.

USM
PEN
Excellent 10.0

Everything was smooth and easy. Check-in line was short, the whole airport experience was quick and easy. Flight was smooth, comfortable, staff was so friendly. When I checked in for my flight in Penang, the girl who helped me, Kay, was the most friendly help I've ever had.. She offered me a great seat and was patient and friendly when I requested to be moved around. She made conversation while we waited for the system to finish, and had a huge smile the whole time. She set the time for the whole airport and flight experience, and had me smiling the rest of the day. If there's a way to tell her bosses - she is a gem, hang on to her! I'm looking forward to my next trip on firefly!

Boarding was delayed a bit, but flight took off within a few minutes of schedule, so no real problem!

Fri, 15 Dec
SZB
TGG
1h 05m
Mon, 18 Dec
TGG
SZB
1h 05m
RM 306
Trip: 4 days
7.2GoodShow reviews
Overall 7.2 Good
Based on 111 reviews
Boarding
7.2
Comfort
7.5
Crew
7.5
Entertainment
6.8
Food
6.8
HKG
KUL
Excellent 10.0

I have flown Malindo before and I have been happy about tbeir customer service.

KUL
BDO
OK 5.6

Crews are nice.

Seems like Malindo is starting to degrading the service quality. The flight I took before: they change the airplane to batik which was worse with no entertainment, smaller seat pitch, etc. I book Malindo for a reason and paid for what expected using Malindo!! If they had to change the plane they should've given better one or given back compensation to passengers! Now this flight, they didn't activate the entertainment till way later and turned off way too early. They didn't give any earphone as supposed to. Malindo's service has become bad.

KTM
KUL
Mediocre 2.0

In flight meal.

Got told luggage would go straight to bali from origin in Nepal. Waited at baggage check in jarkata just in case. Sure enough, our baggage comes out. Transfer to domestic terminal was almost impossible since we were given no information and our flight number changed completely. All of a sudden it was batik air not malindo, which has a completey different terminal. Will not be travelling with malindo again.

BDO
KUL
OK 4.3

The airline

KUL
LGK
Good 6.3

The service is good in general.

The boarding process could be improved.

Fri, 5 Jan
KUL
TGG
1h 00m
Fri, 12 Jan
TGG
KUL
1h 05m
RM 143
Trip: 8 days
7.8GoodShow reviews
Overall 7.8 Good
Based on 2 reviews
Overall
6.6
Boarding
6.7
Comfort
6.3
Crew
7.0
Entertainment
5.3
Food
5.9
KUL
SIN
Good 6.6

Short inexpensive fligh

Seat rows were very close & limited room.

KUL
TGG
OK 5.5

The aircraf was brand new

Delay

KUL
DMK
OK 4.6

Good: cheap and on time. Bad: aways slow check-in and uncomfortable seating. Everything a budget airline should be.

KUL
LOP
OK 5.6

The crew and the foods are awesome.

Gate was changed almost last minute. Arrival was delayed due to busy schedule at Lombok airport. Twice resequencing to touchdown. Delayed by more 30 mins. Otherwise a pleasant flight.

KUL
MAA
OK 5.6

Seating is very uncomfortable.

Mon, 12 Mar
SZB
TGG
1h 00m
Thu, 22 Mar
TGG
SZB
1h 05m
RM 298
Trip: 11 days
Overall 0.0 Poor
Based on 0 reviews
Tue, 19 Dec
SZB
TGG
1h 00m
Wed, 20 Dec
TGG
SZB
1h 00m
RM 302
Trip: 2 days
7.2GoodShow reviews
Overall 7.2 Good
Based on 19 reviews
Boarding
7.6
Comfort
7.6
Crew
8.0
Entertainment
6.8
Food
7.3
SZB
PEN
Good 6.0

On time

PEN
HKT
Excellent 8.0

Very always at check in but all very relaxed. Only gave 3 for food as we'd asked for pot noodle (Rm3) only to be told they had no hot water. Not serious & we didn't use their entertainment. Otherwise all good & would recommend

PEN
SZB
Mediocre 3.6

the flight attendant on board was lively in making announcements!

Flight was first brought forward by 30 mins. Arrived on time at the gate, but actually it's delayed by 15 mins from the original time. So in total delayed about 50 mins from brought forward time. NO ground staff at the gate bothers to inform us. Flight status screen shows "Callng", when approached, ground staff just replied "not yet" in a bad manner. Terrible ground service.

PEN
SZB
Excellent 10.0

Friendly flight attendant.

Announcement at the airport is unclear

USM
PEN
Excellent 10.0

Everything was smooth and easy. Check-in line was short, the whole airport experience was quick and easy. Flight was smooth, comfortable, staff was so friendly. When I checked in for my flight in Penang, the girl who helped me, Kay, was the most friendly help I've ever had.. She offered me a great seat and was patient and friendly when I requested to be moved around. She made conversation while we waited for the system to finish, and had a huge smile the whole time. She set the time for the whole airport and flight experience, and had me smiling the rest of the day. If there's a way to tell her bosses - she is a gem, hang on to her! I'm looking forward to my next trip on firefly!

Boarding was delayed a bit, but flight took off within a few minutes of schedule, so no real problem!

*
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