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Airports
Origin
Kuala Lumpur
RM 118
only
RM 118
RM 257
only
RM 257
Destination
Kuala Terengganu
RM 118
only
RM 118
Tue, 7 Nov
KUL
TGG
1h 00m
Sat, 11 Nov
TGG
KUL
1h 00m
RM 118
Trip: 5 days
10.0ExcellentShow reviews
Overall 10.0 Excellent
Based on 1 reviews
Overall
6.6
Boarding
6.7
Comfort
6.3
Crew
7.0
Entertainment
5.3
Food
5.8
KUL
MYY
OK 4.0

Politeness of the crew. Welcoming you with a smile

Delay. So many delay

DPS
KUL
OK 5.3

Crew was professional, relatively quick boarding

BAGGAGE FEES were OUTRAGEOUS!!

CNX
KUL
Excellent 9.5

fast and good

seat size

MYY
BKI
Good 7.0

All except boarding

Flyers cutting que prior to boarding without intervention from air crew staffs.

KUL
DMK
OK 4.0

Almost on all regional flghts i had to pay as much for my luggage as for my ticket.

Luggage scheme.

Thu, 9 Nov
KUL
TGG
1h 00m
Mon, 13 Nov
TGG
KUL
1h 00m
RM 118
Trip: 5 days
10.0ExcellentShow reviews
Overall 10.0 Excellent
Based on 1 reviews
Overall
6.6
Boarding
6.7
Comfort
6.3
Crew
7.0
Entertainment
5.3
Food
5.8
KUL
JHB
Mediocre 2.0

Delay for 1 hour

KUL
CNX
Excellent 9.5

fast and easy

seat comfort and leg room plus they charge for everything extra

DPS
KUL
OK 5.3

Crew was professional, relatively quick boarding

BAGGAGE FEES were OUTRAGEOUS!!

KUL
SIN
Excellent 10.0

Efficient service & great crew

MYY
BKI
Good 7.0

All except boarding

Flyers cutting que prior to boarding without intervention from air crew staffs.

Fri, 27 Oct
SZB
TGG
1h 05m
Sun, 29 Oct
TGG
SZB
1h 05m
RM 257
Trip: 3 days
7.1GoodShow reviews
Overall 7.1 Good
Based on 98 reviews
Boarding
7.2
Comfort
7.4
Crew
7.3
Entertainment
6.8
Food
6.7
SIN
KUL
Excellent 8.0

No fuss, well organised.

KTM
KUL
Mediocre 2.0

In flight meal.

Got told luggage would go straight to bali from origin in Nepal. Waited at baggage check in jarkata just in case. Sure enough, our baggage comes out. Transfer to domestic terminal was almost impossible since we were given no information and our flight number changed completely. All of a sudden it was batik air not malindo, which has a completey different terminal. Will not be travelling with malindo again.

KUL
DPS
Excellent 8.0

Cramped seats

KUL
DPS
OK 5.3

The seats are more comfortable compared to the other budget airlines.

The crew doesn't smile most of the time, sometimes they sound like ordering when they request something. The movies selection is either old, or mostly Indian movies.

BOM
KUL
Excellent 8.0

Leg space and good arm rest

No in flight entertainment (movies)

Fri, 10 Nov
KUL
TGG
1h 00m
Fri, 17 Nov
TGG
KUL
1h 00m
RM 122
Trip: 8 days
10.0ExcellentShow reviews
Overall 10.0 Excellent
Based on 1 reviews
Overall
6.6
Boarding
6.7
Comfort
6.3
Crew
7.0
Entertainment
5.3
Food
5.8
KUL
MYY
OK 4.0

Politeness of the crew. Welcoming you with a smile

Delay. So many delay

KUL
JHB
Mediocre 2.0

Delay for 1 hour

MYY
BKI
Good 7.0

All except boarding

Flyers cutting que prior to boarding without intervention from air crew staffs.

PNH
KUL
Excellent 10.0

There was a fee to change the automatically assigned middle seat to a window seat, but it was low: either $6 for a seat close to the front of the plane or $3 elsewhere. It was nice to have those options. First time flyer on Air Asia; I would choose them again.

No beverage service unless you had booked it in advance.

HKT
KUL
Good 6.6

Nice clean plane and efficient staff

We Pre ordered (and paid for) meals when we booked our tickets, having flown Air Asia before we knew what was good and what wasn't. Somehow our orders were lost and we got the 'default' meal on all flights which was sweet and sour chicken meatballs which was almost as awful as it sounds. We heard the same thing happen to the lady in the seat behind us. Staff pretty much ignored our complaint. There's also a weird process with check in where you get processed into a small lounge Pre flight with no food or shops, there doesn't appear to be a reason for this other than making you sit somewhere cramped and uncomfortable for an hour before your 9 hour flight.

Wed, 17 Jan
KUL
TGG
1h 00m
Sat, 27 Jan
TGG
KUL
1h 05m
RM 122
Trip: 11 days
10.0ExcellentShow reviews
Overall 10.0 Excellent
Based on 1 reviews
Overall
6.6
Boarding
6.7
Comfort
6.3
Crew
7.0
Entertainment
5.3
Food
5.8
KUL
SIN
Excellent 10.0

Efficient service & great crew

MYY
BKI
Good 7.0

All except boarding

Flyers cutting que prior to boarding without intervention from air crew staffs.

CGK
KUL
OK 5.3

Delay

KUL
DMK
OK 4.0

Almost on all regional flghts i had to pay as much for my luggage as for my ticket.

Luggage scheme.

SIN
PEN
OK 5.6

constant flight delays

Sat, 4 Nov
SZB
TGG
1h 00m
Sun, 5 Nov
TGG
SZB
1h 00m
RM 300
Trip: 2 days
6.6GoodShow reviews
Overall 6.6 Good
Based on 15 reviews
Boarding
7.0
Comfort
7.1
Crew
7.4
Entertainment
6.0
Food
6.7
SIN
SZB
Good 7.6

Ease of boarding and disembarkation T2 arrival in SIN Online check in

Needed to re check in in SIN, even on a same day flight Flight was late for both sectors SZB-SIN-SZB

PEN
HKT
Excellent 8.0

Very always at check in but all very relaxed. Only gave 3 for food as we'd asked for pot noodle (Rm3) only to be told they had no hot water. Not serious & we didn't use their entertainment. Otherwise all good & would recommend

SIN
SZB
Mediocre 2.6

The staff has no personality and no working knowledge of how customer service is supposed to be. I booked this as Malaysia Airlines and even though it's operated by Firefly, it should've recognized my priority status with OneWorld.

SZB
PEN
Good 6.0

On time

PEN
SZB
OK 5.6

Hot in the plane upon boarding

Sun, 29 Oct
KUL
TGG
1h 00m
Mon, 30 Oct
TGG
KUL
1h 05m
RM 127
Trip: 2 days
10.0ExcellentShow reviews
Overall 10.0 Excellent
Based on 1 reviews
Overall
6.6
Boarding
6.7
Comfort
6.3
Crew
7.0
Entertainment
5.3
Food
5.8
KUL
DMK
OK 4.0

Almost on all regional flghts i had to pay as much for my luggage as for my ticket.

Luggage scheme.

CNX
KUL
Excellent 9.5

fast and good

seat size

SIN
PEN
OK 5.6

constant flight delays

KUL
MYY
OK 4.0

Politeness of the crew. Welcoming you with a smile

Delay. So many delay

KUL
JHB
Mediocre 2.0

Delay for 1 hour

Sat, 11 Nov
KUL
TGG
1h 00m
Tue, 21 Nov
TGG
KUL
1h 05m
RM 127
Trip: 11 days
10.0ExcellentShow reviews
Overall 10.0 Excellent
Based on 1 reviews
Overall
6.6
Boarding
6.7
Comfort
6.3
Crew
7.0
Entertainment
5.3
Food
5.8
KUL
SIN
Excellent 10.0

Efficient service & great crew

DPS
KUL
OK 5.3

Crew was professional, relatively quick boarding

BAGGAGE FEES were OUTRAGEOUS!!

MYY
BKI
Good 7.0

All except boarding

Flyers cutting que prior to boarding without intervention from air crew staffs.

PNH
KUL
Excellent 10.0

There was a fee to change the automatically assigned middle seat to a window seat, but it was low: either $6 for a seat close to the front of the plane or $3 elsewhere. It was nice to have those options. First time flyer on Air Asia; I would choose them again.

No beverage service unless you had booked it in advance.

CGK
KUL
OK 5.3

Delay

Sat, 4 Nov
SZB
TGG
1h 00m
Mon, 6 Nov
TGG
SZB
1h 00m
RM 388
Trip: 3 days
6.9GoodShow reviews
Overall 6.9 Good
Based on 786 reviews
Overall
7.0
Boarding
7.1
Comfort
7.0
Crew
7.4
Entertainment
6.7
Food
6.5
RGN
KUL
Excellent 9.0

Everything flowed smoothly.

It would have been nice to have inflight entertainment within our seatbacks.

AKL
KUL
OK 5.0

Over all flight experience ok, lack of boarding information and ran out of menu choice but rest ok.

Arrived in one piece but my luggage didn't; flew from Auckland to Singapore via KL with a 2 hr layover; how luggage didn't make connecting flight is beyond me; maybe they just lose things

DPS
KUL
OK 4.0

The first and second flight of the four were on time. The food was surprisingly pretty good- probably some of the best airplane food I've had. Not much variety, but still good. One of the four flights had entertainment, and the movies were of good selection.

Planes poorly taken care of inside. First flight back delayed so long, missed our connection. Ended up having to stay in KL, where the hotel they put us in was an hour away from the airport. No direction, terrible communication. The attendant in Bali lied to me, knowingly. I had to miss a day of work due to this. And this all could have been avoided if they would have held the second plane just 30 more minutes.

KUL
HAN
Excellent 8.0

The flight was delayed 1.5hours

KUL
MEL
Mediocre 3.0

Not much. Probably only the check in from.Phnom Penh. Haha checked through to Melb

Couldn't check in online to secure reserved preferred seat section. No boarding passes printed on long haul section. Fight delayed, arrival delayed. No terminal parking for aircraft, which meant catching a bus to terminal. Not impressed at all. Why bother with frequent flyer class if it's not going to apply at all as business flyers.

Fri, 3 Nov
KUL
TGG
1h 00m
Sun, 5 Nov
TGG
KUL
1h 05m
RM 135
Trip: 3 days
10.0ExcellentShow reviews
Overall 10.0 Excellent
Based on 1 reviews
Overall
6.6
Boarding
6.7
Comfort
6.3
Crew
7.0
Entertainment
5.3
Food
5.8
KUL
CNX
Excellent 9.5

fast and easy

seat comfort and leg room plus they charge for everything extra

CGK
KUL
OK 5.3

Delay

HKT
KUL
Good 6.6

Nice clean plane and efficient staff

We Pre ordered (and paid for) meals when we booked our tickets, having flown Air Asia before we knew what was good and what wasn't. Somehow our orders were lost and we got the 'default' meal on all flights which was sweet and sour chicken meatballs which was almost as awful as it sounds. We heard the same thing happen to the lady in the seat behind us. Staff pretty much ignored our complaint. There's also a weird process with check in where you get processed into a small lounge Pre flight with no food or shops, there doesn't appear to be a reason for this other than making you sit somewhere cramped and uncomfortable for an hour before your 9 hour flight.

KUL
JHB
Mediocre 2.0

Delay for 1 hour

KUL
SIN
Excellent 10.0

Efficient service & great crew

Fri, 17 Nov
KUL
TGG
1h 00m
Sun, 19 Nov
TGG
KUL
1h 00m
RM 135
Trip: 3 days
10.0ExcellentShow reviews
Overall 10.0 Excellent
Based on 1 reviews
Overall
6.6
Boarding
6.7
Comfort
6.3
Crew
7.0
Entertainment
5.3
Food
5.8
MYY
BKI
Good 7.0

All except boarding

Flyers cutting que prior to boarding without intervention from air crew staffs.

KUL
CNX
Excellent 9.5

fast and easy

seat comfort and leg room plus they charge for everything extra

CNX
KUL
Excellent 9.5

fast and good

seat size

HKT
KUL
Good 6.6

Nice clean plane and efficient staff

We Pre ordered (and paid for) meals when we booked our tickets, having flown Air Asia before we knew what was good and what wasn't. Somehow our orders were lost and we got the 'default' meal on all flights which was sweet and sour chicken meatballs which was almost as awful as it sounds. We heard the same thing happen to the lady in the seat behind us. Staff pretty much ignored our complaint. There's also a weird process with check in where you get processed into a small lounge Pre flight with no food or shops, there doesn't appear to be a reason for this other than making you sit somewhere cramped and uncomfortable for an hour before your 9 hour flight.

SIN
PEN
OK 5.6

constant flight delays

Fri, 3 Nov
SZB
TGG
1h 05m
Sun, 5 Nov
TGG
SZB
1h 05m
RM 257
Trip: 3 days
7.1GoodShow reviews
Overall 7.1 Good
Based on 98 reviews
Boarding
7.2
Comfort
7.4
Crew
7.3
Entertainment
6.8
Food
6.7
KUL
DPS
Excellent 9.3

Service and comfort with blanket, and entertainment movies.

Luggage collection rather late in Bali.

KTM
KUL
Mediocre 2.0

In flight meal.

Got told luggage would go straight to bali from origin in Nepal. Waited at baggage check in jarkata just in case. Sure enough, our baggage comes out. Transfer to domestic terminal was almost impossible since we were given no information and our flight number changed completely. All of a sudden it was batik air not malindo, which has a completey different terminal. Will not be travelling with malindo again.

KUL
CMB
Good 7.6

Check in and boarding we're both quick and easy. There were unsold exit row seats on our flight and the flight attendants lets us change seats. The in flight meals were quite tasty.

The beverage options were limited and mostly consisted of different flavors of fruit soda. The flight attendants sprayed the cabin with a strange aerosol before landing. Trash was not collected during the flight.

KUL
DPS
OK 5.3

The seats are more comfortable compared to the other budget airlines.

The crew doesn't smile most of the time, sometimes they sound like ordering when they request something. The movies selection is either old, or mostly Indian movies.

SIN
KUL
Excellent 8.0

No fuss, well organised.

Thu, 18 Jan
KUL
TGG
1h 00m
Sun, 28 Jan
TGG
KUL
0h 55m
RM 144
Trip: 11 days
10.0ExcellentShow reviews
Overall 10.0 Excellent
Based on 1 reviews
Overall
6.6
Boarding
6.7
Comfort
6.3
Crew
7.0
Entertainment
5.3
Food
5.8
KUL
CNX
Excellent 9.5

fast and easy

seat comfort and leg room plus they charge for everything extra

CNX
KUL
Excellent 9.5

fast and good

seat size

PNH
KUL
Excellent 10.0

There was a fee to change the automatically assigned middle seat to a window seat, but it was low: either $6 for a seat close to the front of the plane or $3 elsewhere. It was nice to have those options. First time flyer on Air Asia; I would choose them again.

No beverage service unless you had booked it in advance.

KUL
DMK
OK 4.0

Almost on all regional flghts i had to pay as much for my luggage as for my ticket.

Luggage scheme.

MYY
BKI
Good 7.0

All except boarding

Flyers cutting que prior to boarding without intervention from air crew staffs.

Thu, 9 Nov
SZB
TGG
1h 05m
Mon, 13 Nov
TGG
SZB
1h 05m
RM 257
Trip: 5 days
7.1GoodShow reviews
Overall 7.1 Good
Based on 98 reviews
Boarding
7.2
Comfort
7.4
Crew
7.3
Entertainment
6.8
Food
6.7
HKG
KUL
Excellent 8.0

The 32" pitch giving more leg space, better than MAS and AirAsia on that count. Good baggage allowance.

The food is rather meh, does not stand out

KUL
DPS
Excellent 8.0

Cramped seats

KUL
DPS
Excellent 9.3

Service and comfort with blanket, and entertainment movies.

Luggage collection rather late in Bali.

KUL
DPS
OK 5.3

The seats are more comfortable compared to the other budget airlines.

The crew doesn't smile most of the time, sometimes they sound like ordering when they request something. The movies selection is either old, or mostly Indian movies.

HKG
KUL
Excellent 10.0

I have flown Malindo before and I have been happy about tbeir customer service.

Fri, 17 Nov
SZB
TGG
1h 00m
Sun, 19 Nov
TGG
SZB
1h 00m
RM 300
Trip: 3 days
6.6GoodShow reviews
Overall 6.6 Good
Based on 15 reviews
Boarding
7.0
Comfort
7.1
Crew
7.4
Entertainment
6.0
Food
6.7
PEN
HKT
Excellent 8.0

Very always at check in but all very relaxed. Only gave 3 for food as we'd asked for pot noodle (Rm3) only to be told they had no hot water. Not serious & we didn't use their entertainment. Otherwise all good & would recommend

SZB
PEN
Good 6.0

On time

PEN
SZB
OK 5.6

Hot in the plane upon boarding

PEN
KBV
Mediocre 2.0

There was one local manager who smiled a lot and tried to promise things that it turned out he wasn't allowed to promise while his airline was screwing me.

International travelers, check and recheck your flight. Firefly canceled my flight "several weeks ago", according to them, didn't notify me by phone or email despite the fact that they admitted they had both on file, didn't refund the money to my credit card until the day before departure so i had no idea of the change, and then provided no help whatsoever when i arrived at the airport and the flight didn't exist anymore.

PEN
SZB
Mediocre 3.6

the flight attendant on board was lively in making announcements!

Flight was first brought forward by 30 mins. Arrived on time at the gate, but actually it's delayed by 15 mins from the original time. So in total delayed about 50 mins from brought forward time. NO ground staff at the gate bothers to inform us. Flight status screen shows "Callng", when approached, ground staff just replied "not yet" in a bad manner. Terrible ground service.

Sat, 25 Nov
SZB
TGG
1h 05m
Sat, 2 Dec
TGG
SZB
1h 05m
RM 274
Trip: 8 days
7.1GoodShow reviews
Overall 7.1 Good
Based on 98 reviews
Boarding
7.2
Comfort
7.4
Crew
7.3
Entertainment
6.8
Food
6.7
TPE
KUL
Good 7.6

Check in and boarding we're both quick and easy. There were unsold exit row seats on our flight and the flight attendants lets us change seats. The in flight meals were quite tasty.

The beverage options were limited and mostly consisted of different flavors of fruit soda. The flight attendants sprayed the cabin with a strange aerosol before landing. Trash was not collected during the flight.

KUL
RGN
Good 6.3

The flight was over 5 hours delayed and they offered no compensation or extra meal.

KUL
CMB
Excellent 8.0

Same as previous, no fuss.

HKG
KUL
Excellent 8.0

The 32" pitch giving more leg space, better than MAS and AirAsia on that count. Good baggage allowance.

The food is rather meh, does not stand out

KUL
DPS
Excellent 9.3

Service and comfort with blanket, and entertainment movies.

Luggage collection rather late in Bali.

Fri, 2 Feb
SZB
TGG
1h 00m
Mon, 5 Feb
TGG
SZB
1h 00m
RM 304
Trip: 4 days
6.6GoodShow reviews
Overall 6.6 Good
Based on 15 reviews
Boarding
7.0
Comfort
7.1
Crew
7.4
Entertainment
6.0
Food
6.7
SIN
SZB
Mediocre 2.6

The staff has no personality and no working knowledge of how customer service is supposed to be. I booked this as Malaysia Airlines and even though it's operated by Firefly, it should've recognized my priority status with OneWorld.

SZB
PEN
Good 6.0

On time

SIN
SZB
Good 7.6

Ease of boarding and disembarkation T2 arrival in SIN Online check in

Needed to re check in in SIN, even on a same day flight Flight was late for both sectors SZB-SIN-SZB

USM
PEN
Excellent 10.0

Everything was smooth and easy. Check-in line was short, the whole airport experience was quick and easy. Flight was smooth, comfortable, staff was so friendly. When I checked in for my flight in Penang, the girl who helped me, Kay, was the most friendly help I've ever had.. She offered me a great seat and was patient and friendly when I requested to be moved around. She made conversation while we waited for the system to finish, and had a huge smile the whole time. She set the time for the whole airport and flight experience, and had me smiling the rest of the day. If there's a way to tell her bosses - she is a gem, hang on to her! I'm looking forward to my next trip on firefly!

Boarding was delayed a bit, but flight took off within a few minutes of schedule, so no real problem!

PEN
KBV
Mediocre 2.0

There was one local manager who smiled a lot and tried to promise things that it turned out he wasn't allowed to promise while his airline was screwing me.

International travelers, check and recheck your flight. Firefly canceled my flight "several weeks ago", according to them, didn't notify me by phone or email despite the fact that they admitted they had both on file, didn't refund the money to my credit card until the day before departure so i had no idea of the change, and then provided no help whatsoever when i arrived at the airport and the flight didn't exist anymore.

Fri, 27 Oct
KUL
TGG
0h 55m
Sun, 29 Oct
TGG
KUL
1h 00m
RM 156
Trip: 3 days
10.0ExcellentShow reviews
Overall 10.0 Excellent
Based on 1 reviews
Overall
6.6
Boarding
6.7
Comfort
6.3
Crew
7.0
Entertainment
5.3
Food
5.8
PNH
KUL
Excellent 10.0

There was a fee to change the automatically assigned middle seat to a window seat, but it was low: either $6 for a seat close to the front of the plane or $3 elsewhere. It was nice to have those options. First time flyer on Air Asia; I would choose them again.

No beverage service unless you had booked it in advance.

KUL
SIN
Excellent 10.0

Efficient service & great crew

SIN
PEN
OK 5.6

constant flight delays

KUL
JHB
Mediocre 2.0

Delay for 1 hour

CNX
KUL
Excellent 9.5

fast and good

seat size

Thu, 18 Jan
SZB
TGG
1h 05m
Sun, 28 Jan
TGG
SZB
1h 05m
RM 274
Trip: 11 days
7.1GoodShow reviews
Overall 7.1 Good
Based on 98 reviews
Boarding
7.2
Comfort
7.4
Crew
7.3
Entertainment
6.8
Food
6.7
KTM
KUL
Mediocre 2.0

In flight meal.

Got told luggage would go straight to bali from origin in Nepal. Waited at baggage check in jarkata just in case. Sure enough, our baggage comes out. Transfer to domestic terminal was almost impossible since we were given no information and our flight number changed completely. All of a sudden it was batik air not malindo, which has a completey different terminal. Will not be travelling with malindo again.

BOM
KUL
Excellent 8.0

Leg space and good arm rest

No in flight entertainment (movies)

KUL
DPS
Excellent 8.0

Cramped seats

TPE
KUL
Good 7.6

Check in and boarding we're both quick and easy. There were unsold exit row seats on our flight and the flight attendants lets us change seats. The in flight meals were quite tasty.

The beverage options were limited and mostly consisted of different flavors of fruit soda. The flight attendants sprayed the cabin with a strange aerosol before landing. Trash was not collected during the flight.

KUL
DPS
OK 5.3

The seats are more comfortable compared to the other budget airlines.

The crew doesn't smile most of the time, sometimes they sound like ordering when they request something. The movies selection is either old, or mostly Indian movies.

Sat, 28 Apr
SZB
TGG
1h 00m
Tue, 1 May
TGG
SZB
1h 00m
RM 304
Trip: 4 days
6.6GoodShow reviews
Overall 6.6 Good
Based on 15 reviews
Boarding
7.0
Comfort
7.1
Crew
7.4
Entertainment
6.0
Food
6.7
SZB
PEN
Good 6.0

On time

PEN
SZB
OK 5.6

Hot in the plane upon boarding

PEN
HKT
Excellent 8.0

Very always at check in but all very relaxed. Only gave 3 for food as we'd asked for pot noodle (Rm3) only to be told they had no hot water. Not serious & we didn't use their entertainment. Otherwise all good & would recommend

SIN
SZB
Mediocre 2.6

The staff has no personality and no working knowledge of how customer service is supposed to be. I booked this as Malaysia Airlines and even though it's operated by Firefly, it should've recognized my priority status with OneWorld.

PEN
KBV
Mediocre 2.0

There was one local manager who smiled a lot and tried to promise things that it turned out he wasn't allowed to promise while his airline was screwing me.

International travelers, check and recheck your flight. Firefly canceled my flight "several weeks ago", according to them, didn't notify me by phone or email despite the fact that they admitted they had both on file, didn't refund the money to my credit card until the day before departure so i had no idea of the change, and then provided no help whatsoever when i arrived at the airport and the flight didn't exist anymore.

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