Find cheap flights from Santa Cruz de Tenerife to Kuala Lumpur Airport

TFN - KUL

Find cheap flights from Santa Cruz de Tenerife to Kuala Lumpur Airport

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Santa Cruz de Tenerife (TFN)
Kuala Lumpur Intl
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Top 4 airlines serving Santa Cruz de Tenerife Tenerife-Norte to Kuala Lumpur Intl

Scores according to KAYAK customer reviews

8.3
Qatar Airways
Overall score based on 10,873 reviews
8.3
Boarding
8.2
Comfort
8.6
Crew
8.3
Entertainment
8.0
Food
Airline reviews

Pros: "The staff was very friendly was nice trip"
Cons: "The food was not great"

Pros: "Qatar Airways ground staff and cabin crew were excellent throughout the journey. The cleanliness and comfort of the plane was also fantastic."
Cons: "I can't think of anything that wasn't good."

Cons: "My flight got canceled but nobody responded from flyus.com"

Pros: "Little things like being greeted by name when boarding, funny safety video"
Cons: "Wasn't the biggest fan of the food"

Pros: "As always crew magnificent"

Cons: "Not a lot other than better choice of movies and music. Super airline as always"

Pros: "Absolutely professional!"
Cons: "Nothing all perfect"

Pros: "Crew was good"
Cons: "Boarding, comfort of seat"

Pros: "Yes. the crew was amazing, respectful and seats had adequate leg room. Entertain equipment was working."
Cons: "Same advertisements before each movie could play were annoying to me."

Pros: "Excellent food choices, multiple meals, very fast boarding process, comfortable seats that recline much more than US domestic flights"
Cons: "My movie was a bit dicey, but thankfully I wanted to sleep anyway"

Pros: "The A330, despite being an old plane, had really good recline."
Cons: "The entertainment was very outdated."

Pros: "Great experience"
Cons: "Excellent"

Pros: "The attendants were great."
Cons: "The food on all 4 flights was ok. Could have been more interesting recipes and dessert. The seats on all flights were consistently hard and stiff. It was impossible to get a decent rest because of that as well as the areas being pretty cramped."

Pros: "Bad service"
Cons: "No"

Pros: "the new seating in Business Class is very comfortable and so similar, although slightly less spacious, than First on some carriers. Crew is top class. Doha is a great airport too. I prefer it to Dubai."

Pros: "The crew was absolutely amazing"
Cons: "More movies on the system"

Pros: "Yes"
Cons: "No"

Pros: "Staff were fantastic."
Cons: "Better movies please."

Pros: "Seats are great!"
Cons: "The food options were not that good this time."

Pros: "Liked comfort and srvice"
Cons: "Doha to Lahore flight plane was a bit older than Edinburgh was new and exciting"

Pros: "Crew was really amazing."
Cons: "Wifi not working- huge disappointment. Seats a bit hard on A350. The overhead bins on the inside suitable only for tall people."

Pros: "The staff at Qatar Airways did everything they could to make this flight one of the most enjoyable of my entire life. The food was well prepared and exceeded my expectations. I also enjoyed that the food was served at times that minimized the impact of the time change."
Cons: "The movie and TV options were impressive; however, in-flight WiFi and power would have been convenient and improved the entertainment on board the flight."

Pros: "We received friendly attitudes with lots of soft drinks. Upstairs in the airbus was good as my seat was near the emergency door, where I had room for my long legs. I was given aisle seats on both return flights so I could move about more. The meals were lovely. The airbus was good for peace & quiet from crying children."
Cons: "I had left an expensive style of neck/travel pillow i left in my Perth rental car but wasn’t supported to pick it up. I had to arrange for the car rental firm to post it. We had over 3/4 hr to fly. We were boarding. It’s a shame there wasn’t a quick way of getting my pillow to me without customs bureaucracy. It was a simple mistake. A toilet was blocked and temporarily unavailable. Some passengers were taking a long time and queues were building at different times."

Pros: "The entertainment was reasonable, I enjoyed the festive choices."
Cons: "Screaming babies, obese people sat next to me, water rationing, not a pleasant experience. Arrived sleep deprived and dehydrated. I have much better experiencs on a visit to Australia - this was my third time this year!"

Pros: "service attitude"

Pros: "The service was excellent & food satisfying."
Cons: "The liquor variety could be better."

Pros: "Everything....The service,the food,the in-flight entertainment(so many films to chose from) the flight attendants were brilliant,the flight was smooth it went by so fast as though time didn't exist.I recommend Qatar Airways to everybody."
Cons: "Can't find any fault...Sorry!"

Pros: "Nothing was spectacular."
Cons: "No lounge in Philadelphia took my Priority Pass. On the flight, the woman in front of me threw her chair back without asking and almost had hot coffee all over me. When I asked her to put her chair up, she got mad. She went to staff to insist she could put her chair back. I showed them that I was indeed in a back brace for a health condition and that I needed opportunities to move and shift, cross legs to release tension, etc. Staff sided with the rude woman, who, given the chance to move to an equal seat on the opposite aisle where she could recline, refused to move. I was very frustrated and have never been treated with such discrimination regarding my health concerns."

Pros: "The staff wad nice"
Cons: "I have requested sea food and I was told that no request was made and they do not serve it any more."

Pros: "Crew were very helpful and courteous"

Pros: "Food was delicious as always the crew never disppointed me always made me happy there’s very very good trained"
Cons: "I have nothing I dislike from Chennai to Doha it was only 5 hour journey so I was so comfy"

Pros: "Qatae Airways is second to non as always"

Pros: "Food was great , seats were comfortable and crew was very helpful. Entertainment was more than enough."
Cons: "(1) Was about to miss flight because originally my flight booking was from Benazir International Airport Islamabad but t the time of flight I boarded from a different and new airport in Islamabad which had become operational in Islamabad in the last week of April 2018 . My flight was on 10th May 2018 from Islamabad to Doha to Chicago but neither my online booking site ( Kayak ) not Qatar Airways sent any notification that my Boarding was changed from Banzir International Airport to the newer, bigger airport. Consequently , on the day of flight, I went to check in and board from the Bnazir International Airport but upon reaching the airport I was told that the airport was no more in operation. I was surprised to hear that all flights were to be from the newer airport. By the time I rerouted my taxi to the new airport I was already late for my flight but fortunately the flight from Islamabad to Doha, Qatar was delayed and I made it to the boarding time and flew to Doha , Qatar and then to Chicago."

Pros: "Overall a good service with good food."
Cons: "When flying from New Zealand to Doha, we departed Auckland at 15h25 and due to the time zone, most passengers body clocks would have been expecting sleep within a few hours. However we were flying West and thus into daylight. Sadly the window seated passengers were not asked to close their window blinds to block out the sunlight and many were left open. This made the cabin very bright and a difficult environment in which to sleep. Too much advertising before the on board videos, but otherwise content was good."

Pros: "Very impressed with the service. Very friendly staff"
Cons: "My entertainment unit on the Perth Doha leg never worked even after several resets"

Pros: "crew was lovely and plane was very new"
Cons: "food quality is not very good: sometimes it was hard to see what it actually was and it tasted like that too. headrest in the new plane is not comfortable at all as it is rigid and can only be moved up and down."

Pros: "Friendly crew and good food/drink service. Timely departure. Comfortable and spacious seating at the departure gate."

Pros: "Service, attentiveness, food."
Cons: "lack of ability to pay to upgrade even though there was plenty of empty business class. (Almost all seats were available)"

Pros: "Good service!! Good food!! Great staff!!"

Cons: "Wrost app I don’t advise any one use it cause"

Pros: "Good leg room. Food was best airline food I've ever had....... By far"
Cons: "The added journey flying around Saudi Arabia. Adds extra time onto a very long flight. Would put me off flying Qatar again"

Pros: "I took advantage of the upgrade offer, and it was well worth it."
Cons: "Too many mosquitoes, but I'm not sure how they could have stopped them coming on board."

Pros: "I was surprised with the quality of gluten free meals served for me, it was well organised and taken care of where I never had to wait. My flight schedules were changed few days before departure by Qatar Airways, but only thing I had to do was to confirm that I have noted, my seats and all the rest of details intact, excellent."
Cons: "The change of my flight schedule for the entire journey was done without giving me any options (departure flights from origin and return). It would have caused me inconvenience if the change of time does not allow me to adjust my plans."

Pros: "Nil"
Cons: "Seat not very good"

Pros: "Boarding was quick and I liked that they didn’t make many announcements which can often keep passengers awake when they’re trying to sleep. Lights were kept off for the duration of the 14 hour flight which was good."
Cons: "I felt that the service was slow and the food was poor. Water was not offered during the flight as is the norm with other airlines. Toilets should be cleaned more regularly. Advertising at the beginning of the inflight entertainment became very repetitive when watching short tv shows."

Pros: "Great travel experience. We flew economy. Spacious, good service, comfy, on time."
Cons: "NA"

Pros: "great staff"
Cons: "Some of the head phone are not working at all...."

Pros: "Food, seat OK, crew excellent"
Cons: "Immigration at Doha is appalling. More than 75 minutes waiting and very understaffed."

Pros: "Everything except food"
Cons: "Food"

Pros: "Boarding was efficient and the crew were nice."
Cons: "the seating is horrible. it was the tightest seating I've ever experienced."

Pros: "Food was great, movie selection too. Everything was great except for I couldn’t really get comfortable to sleep"
Cons: "Not sure how to make the seats more comfortable. I have some back issues though. However, some of my travel companions slept right through the flight."

Pros: "Yes"
Cons: "Nothing. Flight was amazing"

Pros: "Crew is excellent, polite and personal!"
Cons: "Plane is super old and outdated. Comfort seat is not, comfortable, very tight. TV screen is not good quality, with the old controls on a handset. No touch, no 1/8 inch audio jack (it has the old 3 holes one). Wifi for streaming freezes every other second. Just make a face lift to the plane, everything else is good."

Pros: "Everything perfect and arrive to destination on perfect time."
Cons: "All positive."

Pros: "Great crew."
Cons: "Ran out of business class meal. Substituted a Econ class."

Pros: "KLM STAFF WERE VERY PROFESSIONAL"
Cons: "SOME CREW MEMBERS WERE ABIT RUDE. THEY NEED TO WORK ON THEIR ATTITUDE"

Cons: "Half the screens were not working - crew were made aware but nothing was done. Vegetarian choices were poor to non-existent ; I witnessed crew insist to a passenger that there were no vegetarian options! They finally cobbled something together for him but not a pleasant experience"

Pros: "Excellent crew, good food & movie selection."

Pros: "economy plus seats were nice, great movie selection, especially international movies"
Cons: "crew was not friendly, i had to ask for water many times, usually water person walk the aisle. food was terrible. other carriers food were better"

Cons: "Travelled business class and was ace experience"

Cons: "1. In Flight Entertainment 2. Controlled In Flight Temperature"

Pros: "The crew is really welcoming"
Cons: "The seats are too narrow and a bit too hard"

Pros: "Seat was good"
Cons: "Depart on time (1 hour late), hostess put a laptop in the overhead, which fell out and hit me when the bin was opened"

Pros: "Our flight was delayed in Bejing, than we loosed the booked flight of KLM. When we arrived in Amsterdam, we get the recheked in flight."
Cons: "Doesn't"

Cons: "Late departure. Rush to connect."

Pros: "Entertainment was amazing"
Cons: "Seats a bit hard"

Cons: "Entertainment"

Pros: "The flight crew was so friendly and the food was really good."

Cons: "They left my bag off the plane. Ridiculous."

Cons: "Flight on time would have been good when you have a late evening arrival. Long wait for luggage at Birmingham airport."

Pros: "Crew was pleasant but not attentive to detail. Bypassed is completely for snack and drink towards end of 9 hour flight!"
Cons: "Pay attention to passengers."

Pros: "Nice aircraft"
Cons: "Unexpected refueling stop. 2 hr delay Lost connection Reached destination after 18 hr delay"

Pros: "Just the cabin crew being nice"
Cons: "Punctuality KLM is always late"

Pros: "Being fed was amazing and watching free TV was great!"
Cons: "I wish there were personal fans because it got uncomfortably hot sandwiched between people"

Cons: "Flight cancelled"

Pros: "The crew were really helpful with people who had tight connections because of the delayed flight"
Cons: "I wish they had WiFi"

Pros: "The earphones for out two seats only worked intermittently, but the Purser, Lee-Ann handled it professionally and pleasantly. That was the only disappointment in an otherwise pleasant flight"
Cons: "The earphones could have worked!"

Cons: "Need more leg room!!! Larger meals needed."

Pros: "The flight arrived a few minutes early."
Cons: "The plane was extremely old and in poor repair. The seats were extremely close together. The inflight entertainment system, wifi and passenger electric outlets were all non-functional. Even the wastebin in the lavatory was full and an extra bag was put on the floor."

Cons: "Faultless handling of weather delay, causing missed connection and flight transfer. A well oiled machine, thank you."

Pros: "Good"
Cons: "Nothing"

Pros: "The crew!!"

Pros: "Service was great as usual. Food was very good and entertainment options were great so you won't have to be bored throughout the trip."

Pros: "Crew was in a festive mood, the meal was unexpectedly delicious"
Cons: "Seats ok, but could be more comfy"

Pros: "Good comfortable seat with extra leg room. Pleasant crew."

Pros: "Boarding agent extra effort to improve my seating!"
Cons: "Food amount less than expected."

Pros: "Friendly crew! More legroom, good entertainment and food was great! Smooth landings pretty much on time."
Cons: "Boarding could be better"

Pros: "The crew was really friendly."
Cons: "There was a Force Majeur delay in Helsinki due to wings freezing that caused 20 minute delay to Amsterdam and made the interchange stressful."

Pros: "Friendly hostesses"
Cons: "Flight was delayed 3 hours"

Cons: "Flight was delayed, landing at vce took an additional 10 minutes due to no one at the jet way. Luggage service was very slow"

Pros: "Crew was excellent -kind nice and very attentive"
Cons: "Entertainment went out mid flight. Had to be reset off 30 mins but cam back up"

Cons: "Nothing special"

Pros: "Amsterdam airport and Rome airport were as breeze to navigate, even only knowing English"

Cons: "The flight advertised meals..a small pastry was served an hour into the flight. I asked when the meal would be and was told a few hours...which turned out to be breakfast..i wated all night for food that only came an hour before landing. Now hungrey and tierd.I.will not be flying klm ever again !!"

Pros: "The staff tried to help me when it was evident we would not arrive on time"
Cons: "The connecting flight is too short of a time. We were late out of LAX and I missed my connection and had to sit in airport for 5 hours. Missed my grandson’s third birthday party. Just made me sad as Travelled from far to try to make it."

Pros: "Good flight, very attentive crew."

Pros: "The seats seemed to have more space on this plane which was nice."
Cons: "It felt strange that the crew members completely skipped over me when serving lunch and drinks. At least something as basic as water should be given to all passengers."

Pros: "I am so grateful to have been provided delicious and filling vegan meals on this long flight. Thank you for offering a dietary option that is compassionate toward animals and contributes less to climate change! Now if only the planes were powered by clean, renewable energy... Hopefully that will become a reality someday very soon! Oh, and also the crew on this flight was exceptionally kind and helpful. Thank you so much!"
Cons: "I did not enjoy the turbulence, which I suppose is unavoidable. More importantly, I felt quite guilty about the greenhouse gas emissions of my flight. I have decided to cut down on my air travel as much as possible as a way of reducing my carbon footprint."

Cons: "Food had only vegetarian choices. No charging place and ambiance was noisy"

Pros: "did not get the flight,because of no not given correct notice"
Cons: "don't know,flight missed..virgi s fault 100%"

Pros: "Very unprofessional crew, particularly Katarina who had quite an attitude and twice left out the last four rows for drinks and coffee. Simply out of laziness."
Cons: "Online check-in had website issues and did not allow seat selection. Web check-in and on board service need significant improvements. Would not fly Etihad again; much higher standards and better service with Emirates or Qatar Air."

Pros: "Crew was nice and friendly. Food came in a paper bag but still was good and plenty. The plane was an Airbus-330, it's a smaller plane for shorter routes but the seats were actually more comfortable than the newest Boeing 787-9 they use for long hauls."
Cons: "Don't bus the passengers to the plane and make them climb the stairs. It's almost 2020."

Pros: "it would be a lie to say i liked anything"
Cons: "everything by alot"

Pros: "The most impressive service found was the baggage arrival on time despite the short transient time in Abu Dhabi. In most airline this would be missed and will arrive the next flight."

Pros: "Love Etihad service"
Cons: "Snacks, i didn't want set meal"

Pros: "Overall satisfied.."

Pros: "That flight was sublime.The 787 business layout excellent,the crew excellent as well as the food and drinks.Again very surprised after previously read bad reviews...."
Cons: "Again pyjama on business class will have equalised Qatar business class.Well done,otherwise,Etihad."

Pros: "Newer aircraft. Fantastic service"

Pros: "Etihad crew are awesome. The A380 is the best plane in the skies"
Cons: "Free upgrade to business class? Because everything was perfect!"

Pros: "On-ground customer service of Ethiad, Fatima. She was professional and understanding."
Cons: "Don’t overlook international flights and penalize travelers who don’t have a seat selection but checked in on time."

Pros: "The flight was amazing"
Cons: "The problem of the kids shouting and shouting one hour"

Pros: "The flight entertainment system was fantastic."
Cons: "The flight had onboard wifi which was awesome to be able to be online during the flight but it did lack the level of service expected. Everything on the flight was fantastic except the wifi which kept dropping out"

Cons: "My wife had a drunk passenger sitting next to her and the crew did nothing to stop the man from misbehaving.....what can I say to this inefficiency ??? I choose to not travel with ETIHAD ever again."

Pros: "The crew were NOT helpful, The captain didn't inform us well about the delay"
Cons: "More communication with passengers, as well start the Entertainment screens early, NOT after take off ?? which is really strange ??"

Pros: "Main meal (Singapore noodles) was actually ok."
Cons: "The cabin crew had a very difficult time dealing with the annoying passengers, who were mainly tourists returning from Abu Dhabi. They had a tough job, but it was all very negative and stressful."

Pros: "they are quiet but not as roomy as i hoped. The food was okay.prices in Abu dhabi are extortionate though for a 5 hr stop."
Cons: "The plane to bangkok from Abu Dhabiis a bean tin cram as many on as you can . the seat sent my backside to sleep for 3 days and my ankles and legs are badly swollen. disappointed and not looking forward to return flights"

Cons: "Poor food quality. When long haul involves 4 flights in total MUCH more variety is required. When the snacks are predominantly cheese based, then that's repeated x4 Entertainment was poor. Not enough comedy, not enough documentaries and again by the 4 th flight, well just try to sleep as you've done all the good movies"

Cons: "Cleanliness could be improved. Washrooms were not serviced frequently"

Pros: "Being time conscious"

Pros: "Comfort in the plane and hospitality from the crew"
Cons: "Food served during dinner"

Pros: "Everything is fine and good"

Pros: "Flight was empty so had enough room next to my window seat"
Cons: "The food was an express snack! For a 2.5 hour flight, I think it’s seriously a shame!"

Pros: "Crew is friendly"
Cons: "Everything else"

Pros: "Same food offered on both trips was a bit disappointing"

Pros: "Clean aircrafts, average leg space and nothing less in services then what you get from other airlines as well."
Cons: "I found crew members bit rude to few customers. Crew members need bit more training in handling pressure on the flight. Also i noticed biased approach of crew members towards customer in comparison to the well dressed and not so well dressed customers."

Pros: "As above"

Pros: "The entertainment is good but there could be a better selection."
Cons: "It took 2 hours to check in, literally was going to fall over but the time i got to the desk. There was a small child who screamed for about half of the journey."

Pros: "They didn't let me n my sister fly. Plus they took 3 hours to give our bags back."
Cons: "The attitude of the airline n everyone was poor. No help nothing from anyone."

Pros: "Everything"
Cons: "If anything it would be the terminal 1 lounge at Abu Dhabi airport. It is pretty poor compared to the other lounge."

Pros: "Punctuality"
Cons: "Food"

Pros: "Crew was nice"
Cons: "The behavior of crowd and no leg space"

Pros: "The crew on board were gracious in helping swap seats with a passenger so that my partner and I could sit next to each other."
Cons: "My partner and I had booked our tickets separately and so were under different levels of check in (online). We were first to baggage drop at Ahmedabad and believed the staff at the check in counter would assist in getting our seats together as I have been shifted from my checked in seat on a previous flight. However he was unfriendly and unaccomodating which made it a very unpleasant journey."

Pros: "Flight was smooth and quite roomy with seats; good and constant maintenance of toilets. Excellent and thoughtful e-entertainment"
Cons: "Flight attendants could be more friendly and attentive; seat and food sanitation could be improved more."

Pros: "Like"

Cons: "Delay of 2 hours in taking g off. We were all about n the plane. Not enough explanation given for this"

Pros: "Great vegetarian food and good assortment of latest movies/tv shows."

Pros: "In flight entertainment"
Cons: "Air con"

Pros: "Flight was on time, food was average ."
Cons: "Crew was bit rude"

Pros: "Same good entertainment. Flight left and landed on time. Breakfast was enjoyable but they had ran out of options so I didn’t get a choice, but still enjoyed what I got (banana bread)"
Cons: "I don’t recall there being an announcement to say that the flight was boarding, only the screen in the waiting area saying so."

Pros: "food was great!"
Cons: "Same crew not that friendly"

Cons: "Food can be better (and has been in the past). Limited choice in entertainment. Crew could be more polite"

Cons: "Crew needs to be more polite to passengers. I witnessed the crew being rude to multiple customers. Also the good needs work. I've traveled Etihad multiple times before and this experience has made me want to not fly them again"

Pros: "We ended up being delayed on the flight for about 3 hours due to fog in Abu Dhabi— delays are always frustrating but the crew was absolutely fantastic. The head of cabin crew personally came by to explain the problem and made he passengers feel welcome. Excellent service all around, especially when the situation is unpleasant but not within anyone’s control."

Cons: "Flight delay with no reason for two hours which made me cancel another flight and wait for another five hours in transit and pay a huge amount of money to reschedule flight. Medicore plane on a long flight of seven hours from abu dhabi to kuala lampur. Cabin crew not helping. Bad toilets."

Pros: "Few good stores to shop at the airport, could have been better"
Cons: "No accomodation was provided. I had over 15 hours of layover and no one had the courtesy to provide neither the airlines nor the online booking agent(site- Kayak)information on pre hotel booking. I have travelled through many other airlines who provide accomodation for long layovers without prebooking on arrival. It was a very unpleasant experience with the airlines. Upon asking at the service desk for accomodation the simply denied and informed about prebooking which I had no clue about. Thank you anyways. Hope someone else doesn’t suffer like this"

Pros: "Only inflight entertainment"
Cons: "No one told me or suggested me of asking for accomodation as I had stopover for over 15 hours. Staff made an excuse and blamed ticketing agent. Even Kayak.com did not suggest this. Had to spend couple of hundred dollar for accomodation . Not happy at all. First time experience with flight and booking agent is very unsatisfied. Thank you though"

Cons: "Food and service was better before in 2016"

Pros: "Getting home"
Cons: "only served breakfast shortly after 8am take off .no other meal served.arrived Abu Dhabi 7pm. kept having to ask for drinks."

Pros: "Nothing"
Cons: "Their food quality is so poor and seats are very uncomfortable i will never fly with eithad"

Pros: "It flew"
Cons: "Nothing"

Pros: "Very good crew who were welcoming and attentive"
Cons: "We were placed at an international gate, had to wait for stairs (for the rear of the plane) and then a bus to the terminal. We arrived early but by the time we had waited for steps, bus etc, we were late!"

Pros: "Premium class is good value on the A380 but not quite to par on the older 777s"

Pros: "Crew was great"
Cons: "Nothing"

Cons: "The cabin crew was quite stuck up and unfriendly"

Pros: "Food was extremely good for economy & professional & experienced cabin crew."
Cons: "747 showing its age!"

Cons: "Hardly saw a steward in business class the whole flight. Must be part of BA’s cost saving initiatives, but means you don’t get food on time, offered drinks or even a menu"

Pros: "Crew were brilliant and I felt well looked-after."
Cons: "Bizarre flight with lunch of pasta and broccoli at breakfast time and then the whole flight was in the dark as most people were sleeping. Grotty 22-year old plane."

Cons: "WiFi"

Cons: "was a packed old plane. It left nearly 2 hours late without any proper explanation food was awful the service was dull. It was a very bad experience overall and checking in and making my reservation was bad because all the information BA already has about me I had to re-enter including my passport."

Cons: "Not having an 18 he delay."

Pros: "Crew is was good. I did experienced something I have NEVER experienced before. While people were STILL trying to get to their seats the pilot pulled from the gate. I was extremely surprised that such action was done. Everyone should be seated before plane pulls from the gate."
Cons: "Before pulling from the gate all passengers should be seated."

Pros: "Crew rude"
Cons: "The flight attendants were rude. Seats don’t recline. Charge for soft drinks and water"

Pros: "Nice staff"
Cons: "Chairs didn’t recliner. No window in window seat"

Cons: "Big difference between aircraft and crew on syd to singapore and the excellent sin to lhr sector"

Pros: "The crew were pleasant and helpful"
Cons: "The entertainment system is way behind many other carriers - poor variety of choice, and small poor quality screens"

Pros: "Food and flights being on time and ran per schedule"
Cons: "London airport NOT OFFERING WHEEL CHAIR even there was a wheel chair assistance required. My mother has to walk despite choosing the wheel chair assistance. Now she is in pain."

Cons: "When we boarded the plane it was a bot chaotic, quite a few people were sitting in the wrong seats (including someone sitting in mine). There was also a delay in departing because of weather (which isnt the airlines fault) but maybe a complimentary bottle of water would have been nice."

Pros: "This was a long flight for us but the entertainment and food options were great and kept us comfortable the whole time."
Cons: "Nothing really. It was a great flight."

Pros: "The crew was nice"
Cons: "Nothing"

Pros: "Excellent crews"
Cons: "Entertainment system"

Pros: "New plane and good service"
Cons: "Delayed 1.5 hours."

Cons: "The other passengers"

Cons: "Despite a 5 hour layover for our connection, one of our checked bags was left in London by British Airlines. Other bags made it. Makes no sense."

Cons: "Long wait at the gate upon arrival at Heathrow."

Pros: "The quality of the plane was good and the movies were good. Also the blanket and pillow was nice."
Cons: "I was really cramped and couldn’t recline because the guy behind me was too tall and it amashes his legs, so I had to be uncomfortable for the entire flight."

Cons: "Could you refund me 50.00 as your price included bag price but when directed to book I had to add on bags for a further 50.00 and because of this they wouldn’t let me get on an earlier flight on my return sueevans999@hotmail.com or 07799411994 for response"

Cons: "4 hours delayed.. Uncomfortable seats .. unclear screens"

Pros: "Crew was very attentive and food and drink good as on most flight to and from City Airport. Seats very comfortable compared to main fleet. City Flyer is still worth paying the extra which most flight by main fleet ex Heathrow or Gatwick are not."
Cons: "Flight was delayed and boarding not great as we were kept waiting in a hot bus outside the aircraft for 15 minutes"

Pros: "Comfort, friendly staff"
Cons: "Paying for food and drinks"

Pros: "At least we were able to wait in the lounge."
Cons: "One of the jet bridges malfunctioned. Had to board >500 passengers via remaining bridge. An hour late departing."

Pros: "The title says it all"

Pros: "The food was excellent. The service was one of the better ones."
Cons: "The forwyand rear facing business class seating is ok. But the window seats on the 2-3-2 configuration needs so me workout to get in and out. For a large person like me it was cramped and extremely claustrophobic."

Pros: "We were kept informed"
Cons: "I felt stressed due to an ill passenger holding up the plane. Plane returned to gate from runway. High potential of missing connecting flight. Landed on tarmac at Heathrow. Waited for bus. Took to faraway terminal. No info monitors so stood in long queue to find out in wrong terminal."

Pros: "Quick boarding, better than expected catering and a quietly efficient team in club."
Cons: "Zero to complain about."

Cons: "worst food on a plane in 30 years cancellation of flights frustrating"

Pros: "Food was excellent"
Cons: "Seats and seat configuration"

Pros: "Long haul service and food has improved but service is still kinda ‘cold’. Cabin crew still wears a frown most of the time."
Cons: "The reclining mechanism is not user friendly whereby the chair does not recline smoothly. Unfortunately it falls too quickly and not allow the passenger in the back row to get out of the way. a must thing to improve."

Cons: "I did nit get on time to the flight to Tel Aviv"

Cons: "Limited food options. Was surprised to ha e to pay for coffee."

Pros: "Food was tasty"
Cons: "Was delayed"

Cons: "always late"

Pros: "The food and the services. The plane looks new and clean. Many new release movies."
Cons: "seat space is too small and not comfort."

Pros: "Great crew. Smooth flight. Excellent timing."
Cons: "It’s been a while since I’ve seen a load out that old on BA. Almost 1st gen personal IFE. The plan as a whole was fikthy"

Cons: "Not even a cup of coffee anymore - low cost carrier behaviour against full price fare. KLM is much better"

Pros: "Nice crew"

Pros: "food was excellent ... service is always top notch"

Pros: "Crew was great, both ground and air. Flight was on time and baggage was delivered efficiently."
Cons: "Could not get a cup of coffee. I can't believe you charge for a cup of plain black coffee. To add insult to injury, my credit cards (plural) were declined and cash was not accepted. I have not had any problem with my cards anywhere else on this trip, so the problem was not mine."

Pros: "Last minute flight (booked 4 hours before departure), one way, economy, for €99 from Amsterdam to Edinburgh via Gatwick. Long layover at Gatwick (around 3 hours), but I had much work to do anyway, so time went faster than I realised. Not sure if this was the case at Schiphol, but at Gatwick had priority security queue as a BA customer."

Pros: "Crew and entertainment are excellent"
Cons: "Food is mediocre. Temperature on the flights to and from Tel Aviv is very cold (needed blanket and shawl both directions)."

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