Cons: "Food need to be improved"
Pros: "Comfort and food."
Cons: "Some flight attendants could ve friendlier."
Cons: "No entertainment facilities available even in business class"
Cons: "Boarding on time so I didn’t have to loose the connection flight and had to stay at a hotel an hour away from kuala lumpur to barely sleep to catch a plane to auckland next day that arrives late so i cant take the ferry home."
Cons: "Flight was delayed by two hours"
Pros: "Our luggage missed the connection but the situation was well handled"
Cons: "Better range of entertainment as the options were a bit dated and mediocre"
Cons: "My entertainment system was not working, so was my seatmate's."
Pros: "The crew was very attentive. The pilot landed the plane smoothly. Although had a delayed departure from KUL, we arrived in Sydney earlier than expected."
Cons: "very delayed flight in addition slow flying what should have taken 52 minutes ended 1 hour 20 min to add to that poor cabin crew management of Business Class disembarking excruciating slowly added another delay of 20 minutes!"
Cons: "Better treatment of luggage. Better business class service. Food was poor."
Pros: "The timeliness of the boarding and flight takeoff"
Cons: "The landing. Seemed a little rough"
Pros: "Smooth process all the way from check in to seating to disembarkation"
Pros: "Wonderful Crew- friendly, professional, helpful."
Cons: "Been on time departing."
Pros: "There was a hot meal on this 1.5 hour hop from Kota Kinabalu to Kuching"
Cons: "The seats on the 737-800 have quite limited legroom"
Pros: "cabin crew very friendly and professional"
Cons: "Seats cramped; not enough space, especially for long haul. Provide more space! Earphones didn’t work. Could not enjoy entertainment. Seat would not recline. Slow checking. Not enough counter staff. Check in counter contractor staff inexperienced and held us up for over an hour due to unfamiliar"
Pros: "The crew are friendly and reliable."
Cons: "The food instead of salted peanut, it will be better if bread instead coz some of us got not enough time for meals."
Pros: "The airline better than the budget ariline"
Cons: "The agency that booked through not so cooperative and complicated"
Pros: "Smooth flight, great entertainment"
Pros: "The flight was pleasant, the staff were delightful, and the plane (a new 737-800) was very comfortably configured."
Cons: "Check-in took an intolerably long time (45 minutes)."
Pros: "Pleasant steward"
Cons: "Delayed and waste time at Jakarta airport"
Cons: "Flight delayed, no head phones supplied and the food was burnt."
Pros: "The seat I got was certainly comfortable enough."
Cons: "The staff was not enough particular in delivering appropriate food to correct people. In flight KL to Auckland, vegan food was served when Indian vegetarian food was requested. Long queues at boarding in KL."
Cons: "This is the second time - once on the way to Kuala Lumpur and on the way back that we boarded late and thus missed my connecting flight. Sadly Cathay and Malaysia air (which was the airline Cathay used for the return leg of this trip refused to help and put me on an earlier flight forcing me to stay an extra 6 hrs at the airport while being sick."
Cons: "Ok flight but so cold on board"
Cons: "Crews were only thinking of completing their tasks. I had been standing for 10 minutes in order to have the crews gave way. They were cleaning post lunch. I was told to wait till they were done."
Cons: "For 50 min flight we waited 45 mins in taxi"
Cons: "Tight seating made it less comfortable than normal, and mechanical issues caused some delays."
Cons: "Toilet was not cleaned."
Pros: "Staff onboard were good"
Cons: "Many hours delay at Miri, MAS staff abandoned posts so they didn't have to deal with passengers. Apalling service"
Cons: "Concentrated orange juice? Seriously? Dated flight, seats, interior."
Pros: "Rapid boarding"
Cons: "Food was not very nice"
Pros: "The crew were friendly although some of the announcement was not clear."
Cons: "We had bad experience with the airline because our luggage was not to be found at Langkawi airport and we had make a report. Fortunately about 8 hours later our luggage was sent to our resort which we stayed. (we arrived Langkawi airport around 3pm, we were told by the officer that our luggage will be sent to our resort at 7pm but it came at 11pm instead) The snacks could have been better. Besides the salted peanuts, it would be better to add biscuits or a slice of cake. The orange juice is good but maybe if we are given choice of warm drink (tea or coffee) it would be great."
Pros: "Better overall service - boarding, no delays, comfortable cabins, pleasant crew."
Cons: "the windows were a bit smudged from previous passengers"
Cons: "There wasn't a food preference option when booking through kayak."
Pros: "All aspects were fine. Weather caused a delay for landing of ore than 45 minutes, but not airline's fault."
Cons: "Food is always the same - soggy noodles and chicken or bland spaghetti and wilted veg with soggy fish. Seats cramped. Wasn't informed of gate change until 30 minutes later. Crew efficient but a little lacking in hospitality department."
Pros: "Good entertainment"
Cons: "Check in- only 2 desks open."
Cons: "I fell asleep during the meal serving. Instead of waking me up or putting my meal on my tray, it wasn't served at all."
Cons: "the online web check-in system was down. Had to queue 2.5hours to be checked in. Due to this, flight was delayed."
Pros: "There was nothing positive about the experience on this flight. With exit row seats had to stow luggage back in overhead holds which meant having to go back on landing, retrieve bag & for get way back to seat. Not Airlines fault but no gantry available on arrival. Up and down runway until available (20min) before we could exit."
Cons: "Fact that once again confirmed seating was changed from original booking. Extremely frustrating. Slight delay on take off. Had exit row seats."
Pros: "I liked the crew, very polite and helpful."
Cons: "I did not like the fact that I could not check in on-line. This made that I missed half a night of sleep in Darwin because I had to check in at 1AM, flying at 4.10AM."
Pros: "Prompt flight and service was good."
Pros: "Delicious food"
Cons: "No entertainment"
Cons: "Fight was delayed half an hour due to waiting for a few connecting flight passengers. This is ridiculous as the airline is making the gain at the expense of other passengers' priceless time."
Pros: "- On Time - Nice to include buns or bread for breakfast - Staffs should be more gracious and engaging."
Cons: "- Landing was rough and sudden - Hot drinks only served at the end of meal. It should be served together with meal. - Row 17 was last to be served. Rather hungry especially on transit flight from Singapore - No transit lounge and refreshments"
It was a very disappointing result. I couldn't automatically board the plane on the phone at all. I went to the counter the first time, and the person at the counter told me that I couldn't board the plane! Very unsatisfactory and a waste of our time now I would like to refund my ticket!!!! Very irresponsible!!
Pros: "Landing 20 minutes ahead schedule."
Cons: "Nothing much to improve as it only 50 minutes flight"
Pros: "on time despite having to unload luggages for passengers who did not turn up warm welcome from pilot and co-pilot from cockpit"
Pros: "Nothing. It's cheap and really not because you pay for everything extra."
Cons: "Rude customer service. Baggage cost more than the flight."
Pros: "Smooth check in"
Cons: "That the in-flight wifi really is free instead of making the passengers to pay"
Pros: "On time departure"
Cons: "Bigger aircraft"
Cons: "Boarding always take way too long because of the hand luggage problem."
Pros: "The crew was amazing!"
Cons: "provide accesible wifi"
Cons: "Boarding pass and ticket did not specify terminal 2!!! Automatic check in not clear"
Cons: "Uncomfortable Won't give you a blanket or cup of eatery without making you pay Delayed"
Pros: "On time boarding. Crew was helpful with duty free shopping."
Cons: "Could not connect to Rokki WiFi."
Cons: "We paid $37 to check in 1 Baggage and the flight from SFO to Beijing had delivered the baggage in baggage claim area. We had to take Chinese Visa to get to the baggage, even-though it is a transit. We missed the next connecting flight to Shenzhen as it ate up all our time. Now have to travel in the mercy of the airlines for next flight. PLEASE MAKE SURE YOU LIST THAT "VISA NEEDED IF CHECKING IN BAGGAGE" MISSED ALL FLIGHTS"
Cons: "I was sold an empty Marshall 111 box in a sealed Duty Free bag or 136 USD. COMPLAINED WHEN DISCOVER AT HOME THAT NIGHT. SINCE THEN GIVEN THE RUN AROUND"
Pros: "very on time"
Cons: "chair abit small"
Pros: "Nothing I like"
Cons: "Flight delayed, landed at 2.00am+"
Pros: "On time and very friendly helpful staff. Especially ground crew"
Pros: "Good music Took off EARLY and landed EARLY"
Cons: "Sprayed the cabin with bug spray"
Pros: "Good flight"
Cons: "They don’t even offer water or drinks"
Pros: "Efficient boarding....took off early in both directions!"
Pros: "Overall in flight experience quite good."
Cons: "Flight Delayed twice for boarding to and come BKK. Abit disappointed for not time. As.it ruined my initial planning and wasted so valuable time to visit new exploring place in bkk."
Cons: "Aircraft arrived slightly late"
Pros: "Seat & food"
Pros: "The aircraf was brand new"
Cons: "Flight was DELAYED twice. AK called it re-schedule, but with only 2 hours prior notification, it's purely DELAY. Poor coordination with airport, gate changed without proper notification."
Pros: "Cabin crew were professional and courteous. I like the boarding at rear of airplane first"
Cons: "For me, the seats a were uncomfortable. No lower back support."
Pros: "fast and good"
Cons: "seat size"
Pros: "All except boarding"
Cons: "Flyers cutting que prior to boarding without intervention from air crew staffs."
Pros: "There was a fee to change the automatically assigned middle seat to a window seat, but it was low: either $6 for a seat close to the front of the plane or $3 elsewhere. It was nice to have those options. First time flyer on Air Asia; I would choose them again."
Cons: "No beverage service unless you had booked it in advance."
Pros: "Check in staff was trying to ensure me that hoping the cabin crew can help me changed seats"
Cons: "Flight was delayed by 2 hours. What's worst my 5 years old daughter have to be seperated from me. And instead of them asking the passengers to swap they'd expect me to solve their stuffed up. Not very impressed at all"
Pros: "Quick easy and simple. Staff were very friendly."
Cons: "The flight was delayed today for half an hour"
Pros: "Great boarding arrangement for back seat passengers to board first and follow up with front seat passengers."
Cons: "Cabin crew totally forget their priority task which is to Ensure the comfort of passenger. Instead everyone is so focus on retail as well as F&B add on sales."
Pros: "wifi. while boarding staff try to sort us with seats numbers, good, but the procedure should be improved. friendly staff."
Cons: "boarding was delayed till last minutes before takeoff. no meal included in ticket (ok, it's a lowcoster)."
Pros: "I like the organized way they did the boarding. Less chaotic and allow passengers ample time to board the plane"
Pros: "On time Arrived early"
Cons: "All ok"
Pros: "Everything went smoothly on this flight - couldn't ask for more! Checking in at Hong Kong airport was great and fast."
Cons: "Not enough directions signage when arrived in KLIA2."
Pros: "Take off and landing was smooth."
Pros: "Pilots made a great effort to cut down the delay, kudos to them."
Cons: "No organization whatsoever in boarding procedures. No announcement made on the flight being delayed, only a message passed down from passengers at the very front. Plane was not cleaned and emptied of rubbish before we were boarded. Most shocking of all, the plane was being refueled while passengers were boarding. All in all, pretty appalling. I take budget flights 2-3 times a year and this is the worst experience I've had with budget carriers (including the European budget carriers with dirt cheap fares and sometimes non-existence customer service)."
Pros: "- fast boarding - fast bag delivery - can depart earlier if all pax in"
Cons: "- delays can be traumatic for later flights in the day"
Pros: "The flight itself was ok."
Cons: "Check in staff was extremely rude, and extorted us for RM 20 for checking in 59 minutes before the flight instead of the supposedly required 60 minutes. Their policies are outrageous, arbitrary and not stated anywhere."
Pros: "Fast & on schedule"
Cons: "No drinking water!"
Cons: "Not great seats for comfort"
Pros: "In the US most recognize Southwest Airlines as an efficient low-cost carrier. AirAsia is all that with nice aircraft AND comfortable assigned seats."
Cons: "If your going to check a bag you can do it easily at the airport and you will pay per pound/kilo. If you know the approximate weight you can do it in advance on-line and save time. Example: 40 kilos /80 lbs was $40 usd."
Pros: "Clean plane"
Cons: "Charged for everything . We paid $1.50 USD for a small cup of tea."
Pros: "The food"
Cons: "Took 2 hours to check in. They charged me $130 to check one bag. Flight was 2 hours delayed."
Pros: "Low price...friendly, courteous, helpful staff..."
Cons: "No free food or drink...not even water. Tightest seating I've ever experienced. No in flight entertainment. No alcohol available whatsoever. Chaotic boarding by passengers crawling all over one another reminds one of the clambering patrons at popular night markets. Considerable flutter and vibration in port side main flap. Excessive blow by of bleed air into cabin at start up (heavy jet fuel odor inside). Somewhat sketchy landing...but not too bad considering heavy crosswind combined with good old fashioned seat of the pants flying (no computer aided landing assists here). All in all a decent flight for around these parts I guess...I mean at least the thing wasn't brush painted with house paint...been there before."
Pros: "We eventually took off."
Cons: "We taxi'ed around for over an hour after boarding. Just driving around the airport for an hour, not taking off. No complimentary drinks or snacks."