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I really liked how my luggage didn't need to be collected at Sydney before joining my connecting flight.

I had an exit row seat so being tall this was very much appreciated

no problems

All was good. Crew pleasant. Boarding systems worked well.

Friendly and approachable cabin crew.

Boarding was not good. No clear announcement. No special boarding for star alliance gold member.

Nothing. I wasn't able to board the flight, so I wouldn't know.

The staff from Air NZ made me lose my flight, keeping me doing queue after queue to pay for a piece of luggage that (apparently) was not included in a $350 fare. They wanted me to pay between $160 and $200 for putting a backpack in the plane!! Pay for almost another flight entirely! While I was going through the queues, the check in time ran out and, by the time I got to talk to someone at the desk to pay for the bag, the woman told me the plane didn't accept any more passengers... while I was still trying to get someone from the airline to help me! ONE HOUR BEFORE DEPARTURE. The plane was supposed to departure at 8:15 and I was still there at 7:15 trying to send my backpack to the cargo area...the solution? Re-book the flight, make me pay $185 in penalties and fees, plus $160-$200 for luggage and the difference of price when booking another flight.

Alecia (flight attendant) was pleasant and helpful.

Being in the air for an extra twenty minutes and wondering if we were in an Erebus situation due to low cloud. I had assumed that planes had navigational instruments to assist landings in low cloud, but it seems that much depends on actual physical visibility. Is this something to do with the fact that flight control towers are not manned? It was very disconcerting and the pilot's seemingly casual attitude did not really help. I was grateful to finally be able to land but was told on disembarkation that had there been 50ft less visibility, we would have been on our way back to Auckland!

Older aircraft seats quite hard entertainment on last flight to Copenhagen entertainment was average.

New aircraft Airbus 350-900 - has lot of leg space even in economy class. Food was just OK, nothing special and far from what SQ used to serve to the passengers. I was very disappointed finding out that travel pack consists only toothbrush and tootpaste with socks included. No more slippers, eyes cover and no more other necessities for intercontinental flights ! What a shame for SQ to save the money on such important things for passengers. Staff was over indulging, someone would say - fake kindness shown ...

I didn't like the crew... They have to learn from Air Serbia staff and Turkish Airlines what is genuine kindness and politeness. And the most expensive aircompany should not be stingy and provide to passengers on intercontinental flights just toothbrush and socks in traveler pack !!! What a shame for SQ !

Service, food and staff were great.

Aircraft was dated and in desperate need of a refurb

To be able to bring luggage up to 30 kilo's

The TRICK of so-called 'auction' to buy an economy plus Seat . One may end up with a middle seat . Felt personally ' cheated' . Will not do this again