Its a very good flight with good service and hospitality
I find the selection of movies and songs quite limited.
Business class service was great!
Problem accessing the wifi
Due to visa not being final I wasn't allowed on flight. I would appreciate any assistance with getting refund. Thanks
Boarding and in flight services
Nothing in particular
The crew was really polite, nice and helpful, a good change for someone that uses Chinese airlines
The food was really dreadful and I am used to the Chinese airlines standards so the bar is really low. Beef or pork as options, the meat was really bad
This normally short flight was prolonged because of weather. The airline can't control this. However, we only got two updates by the crew, once to say that we were unable to land and were now going to Pnomh Penh to refuel, and sending to say we were leaving Pnomh Penh. The total time over five hours and would have been better with more updates.
Boarding on the 787 Dreamliner was ok French wine selection was good
Food was average Limited entertainment movies etc Seat was uncomfortable and rocked either broken or poorly adjusted - thrilling on landing!! Staff did their minimum job and that's it no drinks during flight etc strange during a day flight they dimmed the windows to watch movie I hate the offset seating configuration I'm 184cm and it was difficult to stretch out.
Legroom, comfortable seats, window darkening technology allowed quite a bit of sleep on board.
Computer changed our Premium Economy seat allocation, separating us but not told until boarding. Then it was a hassle while they rearranged other people on board and tried to tell us it was caused by us checking in late whereas we'd been among the first.
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