The cabin crews were friendly and helpful.
Both flights that I boarded got delayed but no assurance or informed by staffs on what time it might take to arrived.
Check in staff was trying to ensure me that hoping the cabin crew can help me changed seats
Flight was delayed by 2 hours. What's worst my 5 years old daughter have to be seperated from me. And instead of them asking the passengers to swap they'd expect me to solve their stuffed up. Not very impressed at all
Plane was delayed twice and nothing was communicated. They where aware that we we missing our connecting flights and promised to give us accomodation overnight a KL. when we arrived at KL there was again no communication and they then told us there was to be no accomodation, they had flat out lied. I after about an hour lining up to get a replacement ticket for the next flight (which took unnecessarily long considering they knew this was happening hours in advance), we went to the airport hotel which I would have booked if they had not lied to me to find that it was booked out.
An apppology for a start and hopefully some compensation
Quick easy and simple. Staff were very friendly.
On time.. .short flight
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