Counter boarding was long and painful
The ewr Athens Dubai plane did not have USB ports
Pros: "Marco was a great crew member, handled the sick child like a pro"
Cons: "Kid running around bumping into everybody. Impossible to sleep."
Pros: "Entertainment always the best!!! The spacious seat and quick check in system"
Cons: "The crew can improve by more attentive and Mayb more staffs. The flight is full, they quite busy. But General is good. The food can be better options"
Cons: "It was ok"
Pros: "Double seat on economy class upper deck"
Cons: "Flew airbus 380 all the way and it was super comfortable!"
Cons: "Keep employees have to give excellent service & smiles to passengers"
Pros: "Overall flight, crew service was excellent"
Cons: "Was enough"
Pros: "Fabulous flight and trip to Australia"
Cons: "Queuing in the sky bridge reminds me of boarding a budget carrier. Birmingham needs expansion to be seriously considered a major international airport."
Pros: "My first flight with Emirates. Excellent all round"
Cons: "Food was pretty bad."
Pros: "Smooth flight, courteous staff"
Pros: "ICE Rock solid, at least from SFO-DXB and vice version and its variation in different movies, songs"
Cons: "Economy response -- Pressing the button takes a lot of time. Collection of shawls/earphones -- Please wait for the plane to finish its flight."
Pros: "Great service and smooth flight!"
Pros: "I like the aircraft itself, so far pilots are well professionally trained. I feel safe riding in your aircraft."
Cons: "The food is not good. I chose chicken but unfortunately no chicken only small mashed potatoes and gravy and when I asked for another one the crew said no more chicken lol.So I skipped 1 meal"
Pros: "Good leg room and good service. Food decent and 380 has very good stable flight even with occcasional turbulence"
Cons: "Cannot think of anything I dint like"
Pros: "Live football final game"
Cons: "Cannot think of anything"
Pros: "The staff was excellent"
Cons: "The wet bun for a snack was terrible."
Cons: "Emirates chairs couldn't decline recline"
Cons: "Did not have any non-veg food. The only vegetarian food was tasteless and not relatable for a flight to Kochi. TV and internet were struggling o keep up with user demand, crew had standard answer - try later."
Pros: "Crew were excellent , very pleasant and helpful"
Cons: "Food was horrible , not much options for vegans"
Pros: "The organization at Dubai airport"
Cons: "The small plane and congested space"
Pros: "The flight didn't feel long at all since I was very comfortable throughout. They offer good on-flight services and an endless list of movies to watch. I give this 9/10."
Pros: "It felt comfortable."
Pros: "Nothing at all"
Cons: "Flighet delay"
Pros: "Food choices included vegetarian options"
Cons: "Boarding lines confusing"
Pros: "Excellent selection of entertainment"
Cons: "Waiting for 4 hours for boarding due to silly mistake of agent for booking my ticket with wrong spelling & keep me on hold for hours & hours. will never recommend such site to others."
Pros: "Good food, pretty nice staff. Entertainment options were plentiful too. Seats were fine also."
Cons: "Delayed flight with little or no apology. Lots of waiting and an attitude of - this is just how it is. That's true, but information goes a long way to smooth delay situations. Emirates failed at this."
Cons: "Leg space too less. Cramped seats"
Pros: "The predictable skyward gold benefits when travelling with emirates"
Cons: "The low quality Oryx lounge offerings on my Doha-Dubai return leg"
Cons: "The booking site limited my name to 24 characters and charged me $200 to fix it on the ticket."
Pros: "The seats were good, more reclining than Etihad, Luftansa and United airlines and a good leg space, although I'm 5'4. Food was good and plentiful."
Cons: "Cleaniness was really bad. There was a puddle of water in the washroom and even after informing the crew twice noone cleaned it."
Cons: "The crew wasn't as attentive to me as they were to the gentlemen on the plane. Felt a ignored quite a bit."
Pros: "Emirates flight and on flight services were Superb!"
Cons: "Bought tickets on Malaysian Airlines quota/allocation but was turned away by Malaysian Airlines counter becausw its operated by Emirates. Im a silver card holder on Oneworld ao I wanted to have less queue by using Silver card privileges at Malaysian Airlines counter but was not accepted. Had to go onlong queue at Emirates in KLIA but it was fast."
Pros: "Overall experience was good"
Cons: "Up grade with new movies. When I was booking the flight I choose my seats. But they at the airport they change the seating and separate the family."
Pros: "Overall service and food was nice."
Cons: "My daughter was sick and they gave us a hard time for a wheel chair and asked unnecessary questions at the counte despite explaining that both me and my husband are physicians and know that it was safe for her to travel."
Cons: "No information re cancelled flight, board at Dubai indicated flight delayed with no time or boarding gate. Over 300 people at Emirates / Qantas customer service desk and 2 operators. Only found out that the flight may be cancelled from an email from kayak. Eventually got on a flight 6 and a half hours later. When leaving the board still said ek5101 delayed. I am sure if left up to Emirates / Qantas we would still be sitting at Dubai looking at the board."
Pros: "The crew could not tell if the meal. Is nut free. Management should make sure crew know ingredients of meals. Or caterers should specify to aireline and crew members of meals contents."
Pros: "Tasty food, good selection of movies, very comfortable, and clean."
Cons: "Rude flight attendant who had a friend in the section and would talk loudly to her during sleep times."
Because of the bubble agreement b/w India and Srilanka, I was not allowed to board the flight to Columbo. My experience about airport representatives was good. They were through in their job and saved my family from getting stuck in Columbo (as I would not be able to fly to Doha because of bubble agreement). So by their prompt attention, such a catastrophe was avoided. For this reason, even without flying with them, I would rate them 7/10.
I changed the flight, there was restriction from srilanka to india - airline is not allowing me to board with that ticket, i changed the ticket for my travel. Thanks!
Pros: "Everything was great!"
Pros: "They lose my luggage"
Cons: "They loose my luggage"
Pros: "Excellent flight apart from the delay!"
Cons: "Leave on time!"
Pros: "Very friendly and attentive crew. Good entertainment options."
Cons: "Business class seat is OK, not great - fine for 3.5 hour flight"
Pros: "The staff was very helpings ."
Cons: "The way they are Waigh the luggage was like weighing gold."
Pros: "Flight Crew was excellent"
Pros: "Plenty of leg room."
Pros: "Behavior of crew and food. The service was excellent. The flight was clean."
Pros: "Food was good, boarding efficient. Crew managed other passengers so there wasn't crazy baggage issues. Crew was friendly and very helpful."
Cons: "Seat was crazy small! Couldn't even cross my legs."
Pros: "Friendly service."
Cons: "Boarding process could improve"
Cons: "Airport (Guangzhou) very confusing...not fault of airlines; whoever designed the airport in GZ should go back to school Flight delayed 45 minutes"
Pros: "Acceptable but not exceptional as expected"
Cons: "Unfortunately the it was a bumpy ride as most of the time the seat belt sign was on and crew had to discontinue services for a while. This was beyond airlines control. The crew did not distribute the Sri lankan landing cards onboard. This caused some confusions for first time travellers as they had to cone off the immigration queue and went to pick the card up and to complete. Some foreigners were unhappy about it."
Pros: "Flight was delayed for 2 hours"
Cons: "Flight was delayed for 2 hours."
Cons: "We really appreciate your prompt response.Your customer service guidance is supportive for us."
Pros: "The food & beverage selection"
Cons: "Seats were cramp and in illrepair."
Pros: "Generous with alcoholic drinks and exceptional service. I'm an Irish man who likes to drink, so this was a big one for me. The staff were super friendly as well and were always doing something to help. 5 stars!"
Pros: "Liked the food, the service from the airline, the timings and the pricing of the ticket which was very reasonable given the time of the year."
Pros: "Friendly crew Good in flight entertainment"
Cons: "I reserved a single seat separated by a structure of some kind in the middle aisle but instead got a seat in a middle aisle with 3 seats total in that row without any seperation"
Pros: "Awsome service and on time flights"
Pros: "Good, I intend to fly again with SriLNkan Airways"
Cons: "The food and the seating was plenty good enough, given that the ticket is economy."
Cons: "i am very dissatisfied for the bad service. my friend and i missed the booked flight, but the online service and counter said they can help me nothing."
Pros: "I liked the punctuality of the flight, the courtesy of the crew, the in flight meals, the comfort."
Cons: "There were no blankets and my wife found it very cold"
Pros: "Flight attendants are very sweet oriented. Food was not good. Seat was very unconfortable. No shocks were provided though it was a red eye flight. Ground staff were terrible."
Cons: "Unhelpful ground staff. Seat was uncomfortable. Food and drinks were substandard. Bathrooms toiletries were not good. .No proper management of the flight."
Pros: "Even though it was an hour long flight, they served us snacks. Food was not very good though."
Cons: "Flight was late by 20 minutes."
Cons: "No headphones were given.. No entertainment"
Pros: "Staff were very professional and courteous"
Cons: "Friendly and professional staff. Boarding process was smooth. Did not expect any refreshments for a 1 hour flight. What was given was not that good."
Pros: "1st time on Srilankan, it was good. Would fly again"
Cons: "SriLankan Airport and cabin attendant behave was very poor."
Pros: "Very polite and courteous Service Attitude by crew although it was a short flight."
Cons: "There was not proper management for boarding n check in on Colombo airport, eventhough I was traveling in business class I had not been treated as priority customer."
Cons: "Customer service was abismal when I needed to add my infant son to reservations. Spoke with 10 different reps and spent about 2 hours total on the phone. Poor English."
Pros: "The staff were nice."
Cons: "Everything except the staff"
Pros: "Just about everything"
Cons: "The food"
Pros: "Loved the food, service, equipment, and AVOD."
Pros: "It was on time, good collection of movies."
Cons: "At Kuala Lumpur no place provided for rest in 10 hours transit time. Very very disappointed. I will try not to book again with Srilankan airlines"
Pros: "It was on time, good collection of movies."
Cons: "The menu was not good."
Pros: "Poor food service"
Pros: "Good crew"
Cons: "Old plane"
Pros: "The methodology for offering the meal is appreciable and the menu was delicious with good quality."
Cons: "I regret to state that there was no proper functioning of air conditioners at Colombo airport and during the taxi at the bus from Plane."
Pros: "Everything is ok. I am happy."
Pros: "Friendly and efficient"
Cons: "Bus boarding"
Pros: "easy check in, left on time, arrived on time, bags on time, no problems"
Cons: "tough time - 9:50 p.m. departure, near midnight arrival after turning the time back 90 minutes,"
Pros: "Staff kept us informed and it almost boarded at the expected reschedule time. I did not go to the lounge at first, the monitor was flashing "last call" 3+ hour before we finally boarded. SriLankan staff sent me to the lounge and treated me very well. The 2nd leg was badly delayed and poorly handled for most passengers."
Cons: "Fortunately I was in Business Class. Coach was loaded onto a bus and held without air conditioning for about 30 minutes. The bus went to the plane and returned because they were not ready to board yet. Poor coach treatment of passengers."
Pros: "Every thing was fantastic"
Cons: "No thing"
Pros: "Friendly staff lots of food options entertainment it was on time"
Pros: "Quick flight"
Cons: "Water should be free"
Cons: "Food and beverages are not free. Even water cost money so you might as well bring your own. Also they advertised free WiFi but as soon as logged in you have to pay."
Cons: "I was sold an empty Marshall 111 box in a sealed Duty Free bag or 136 USD. COMPLAINED WHEN DISCOVER AT HOME THAT NIGHT. SINCE THEN GIVEN THE RUN AROUND"
Pros: "Flight was good. Left a little late still arrived on time. I was traveling with one extra bag. 18 kilos. Cost at counter was $150.00. (Ouch) Anyway after paying the extra bag fee I went there office in the airport and purchased the same extra bag for my return flight for $28.00. Nice flight but make sure you purchase ample baggage when booking your flight."
Cons: "The flight can’t even provide a plastic bag for me to pack my pre order meal."
Pros: "The price is very affordable and flight was very good in take off and landing."
Cons: "Seats was very tight and uncomfortable!!!"
Pros: "Flight was v smooth"
Cons: "Delays, and not entertainment"
Cons: "Flight attendant quite slow for delivering food and not many selection food available as usual"
Pros: "Price. Number of flights."
Cons: "The 7kg hardline AFTER doing the document check nearly caused me to miss my flight thus potentially missing a connection. If AsiAsia are going to keep to this 7kg hardline they really need to do it across all airports and do it during the document check so the number of queues costumers are subjected to are minimized. I did purchase extra weight when purchasing the ticket however that weight MUST be in checked bags only. No margin here for discussion. Perhaps HotSeat passengers are less scrutinized??? This all may be just some transitional pains here and other airlines may follow the same model but in my 200+ flights on Nok Air this has NEVER happened. In fact, they (Nok) have NEVER weighed my carry on bag. Such a shame as the rest of the flight experience was above average. This hardline approach will be an issue if they continue until they beat their customers into taking or leaving it in my opinion. First AirAsia flight for me so the vets reading this will be smiling quietly to themselves ;-)"
Cons: "Book it trought kiwi and bought a suitcase of 20 k and air Asia say that it was not in my booking so I had to pay again."
Pros: "All ok, seriously,stewardesses look great and very charming with her uniforms, very friendly staff"
Pros: "Everything was smooth"
Cons: "Unable to use airasia app for e-boarding"
Pros: "This is now our airline of choice between KL and Singapore and the next time we fly to Australia we will try flying with Air Asia. It was a very short flight so entertainment was not provided, and we were perfectly happy with that. Very reasonable fare. All staff were charming and very helpful. Highly recommend."
Cons: "Flight delay for almost 4 hour"
Cons: "All ok"
Pros: "Clean aircraft"
Cons: "Two flights in a row behind schedule ; messed up my vegetarian pre ordered food selections in both flights"
Pros: "Overall in flight experience quite good."
Cons: "Flight Delayed twice for boarding to and come BKK. Abit disappointed for not time. As.it ruined my initial planning and wasted so valuable time to visit new exploring place in bkk."
Pros: "He flight boarded on tkme"
Cons: "The flight sat on the runway for ages and there was no explanation as to why we took off and landed so late."
Pros: "nothing to say."
Cons: "only food that i received the rice i think didn't cooked properly"
Cons: "Flight was delayed"
Pros: "On time boarding ...very efficient"
Cons: "Offer same type of value food...even worst tasteless"
Cons: "They make you pay for water...WATER"
Cons: "Seating is very uncomfortable."
Pros: "The aircraf was brand new"
Pros: "The plane didn't crash."
Cons: "Boarding was late and terribly disorganized - just a person yelling row numbers who could barely be heard. The airline makes you pay for water, which is simply inhuman - at least cattle in transport are given free water from time to time. It was a five-hour flight at night but we couldn't put the seats back to relax - the exit row was behind us and they've got the seats crammed in so tight together that they don't give the exit row any extra room to accommodate this, like most airlines. There are ads plastered all over the storage compartments. Recorded announcements threatened us with dire consequences if we stole the life vests (is that a thing people do?!). Everything looks cruddy, dingy and old. It feels like a cheap city bus, but in the air. At the end of the flight the crew walked through fumigating the cabin with spray cans of who-the-hell-knows-what and we had to breathe THAT in. We won't even consider Air Asia again unless there are literally no other possible choices. Just awful."
Cons: "Crew was not helpful"
Pros: "Efficient service & great crew"
Pros: "Politeness of the crew. Welcoming you with a smile"
Cons: "Delay. So many delay"
Cons: "More than 3h late, no information, gate close (we had to wait in the corridor), nothing to drink during the flight. And I had to pay 80RM just to travel with my umbrella,"
Pros: "The crew were very pleasant... they were efficient and organised, modern, smart and 'on it' when necessary. I didn't eat as flights were short... no entertainment although they do have Rokki wifi to watch stuff on phones and tablets... I didn't bother though. Boarding was slick... time lost due to late departure was largely recovered in flight... Aircraft was clean and comfortable. Will definitely use as my airline of choice when travelling in the area..."
Cons: "Too hot - needed cooler air"
Pros: "Getting off"
Cons: "No entertainment at all, sat on the back row the toilet smelt pretty bad and I had very little leg room, when the guy in front reclined his chair I had to stand up. Prices for food and drink were pretty good."
Pros: "Boarding quickly when plane finally arrived"
Cons: "The reader board still said planned departure at wrong gate. When asked the staff said they "tried" to change it. Additional full security check before gate left all anxious and some panicked about making the flight. Add on charges- ticket no longer budget. Will avoid AirAsia in the future."
Pros: "Like food and nice crew"
Cons: "Always worry delay"
Cons: "Delay delay"
Pros: "wifi. while boarding staff try to sort us with seats numbers, good, but the procedure should be improved. friendly staff."
Cons: "boarding was delayed till last minutes before takeoff. no meal included in ticket (ok, it's a lowcoster)."
Pros: "I like the organized way they did the boarding. Less chaotic and allow passengers ample time to board the plane"
Cons: "They do not give even water I feel they should take some charge and at least provide tea coffee and light snacks like sandwich etc"
Pros: "Had to book with Airasia since its fares were lower compared to the others."
Cons: "Delays delays delays"
Pros: "Flight is not so full"
Cons: "So far so good"
Pros: "Low cost"
Cons: "We paid a small fortune for the couple of kilograms we were over our 15kg allowance."
Pros: "On time Arrived early"
Cons: "All ok"