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Scores according to KAYAK customer reviews
Pros: "Simple check in and boarding, right on time."
Cons: "Business class seats not very long if you are tall. Western meal option is not really very western. Crew is a little too efficient- got woken up 90 minutes before landing to clear the mattresses. Lots of announcements- a bit too much. On time, and quick to respond to requests. Sake was good as was the ramen."
Pros: "Bad handling and organization by JAL ground management. There was no support at the gate or clear leadership or direction of what needed to happen or what was to be done for the passengers They dumped everything in the Malaysian ground agents to handle without clear direction. Very poor service and no accountability"
Cons: "The Entertainment screen could have been larger."
Pros: "Nothing to complaint. Excellent airline nowadays"
Pros: "Seat super comfy"
Cons: "All okay"
Cons: "Very good airline except for the fact that the staff at Narita airport."
Cons: "I am satisfied with AA overall."
Pros: "Wonderful crew"
Pros: "All of the crews were polite and friendly, and the food was tasty."
Cons: "If there're more variety of movies, that would be great."
Pros: "even though I was in Economy class, the seat was comfortable, the food was good and the flight attendands were attentive and polite"
Pros: "The meals were an experience in itself. It felt like I was at a 5 star restaurant."
Cons: "The seat cushions in economy class could be softer. My rear end was feeling it after the long 11 hour flight from Chicago to Tokyo."
Pros: "Perfect service, never had a more pleasant and attentive crew"
Cons: "Movies were pretty much still the same as 10 weeks ago. Not possible to sleep in the seat in premium economy right by the toilets and galley. Constant door clattering and toilet flushing. In other cabins the noise wasn't as bad, probably better insulated?"
Cons: "Flight attendants"
Pros: "Perfect in all aspects. Will use them again for all my flights."
Pros: "Service was excellent. Premium economy seats well worth the few extra $$."
Pros: "The food the service and the staff"
Pros: "The food the service and flight was great"
Cons: "Food was awful. Huge hassle having to clear immigration pick up bags and check in again in Shanghai."
Pros: "Excellent service. Flight attendants had high standered. Clean, comfortable and very efficient boarding process. Loved it."
Pros: "Easily upgrade to premium economy class"
Cons: "Some staff lack of basic english"
Pros: "Excellent Service, food and beverage. Comfortable aircraft cabin atmosphere."
Cons: "in-flight Wifi is not working"
Pros: "It was very good no prO lens at all:)"
Pros: "Cabin crew were very nice. Food was okay, while the legroom was good too."
Cons: "Delayed flight, but the email notification from JL was lacking the most important detail... The new take off time! It was 70 minutes later than advertised, but then delayed by another five minutes on top after a late take off."
Pros: "The staff were fantastic nothing was too much trouble and great fun attitudes."
Cons: "No entertainment systems."
Pros: "The business class layout was very good. Seats comfortable with excellent cabin staff and the food and its presentation was A+"
Cons: "Hard to think of something here...possibly better movie selection and having to bus from plane to terminal... But that's about it!"
Pros: "Beautifully presented and tasty Japanese food. Electronic windows."
Cons: "Not overly impressed with the 12:05am departure time. Western food not overly impressive. Having to travel from the plane to terminal by bus."
Cons: "No space for cabin bags. Late by 2 hours. Super rude and passive aggressive staff. Kept in bus at Frankfurt for 10 mins. Won’t fly BA again if i can help it."
Cons: "Missed flight due to medical emergency"
Pros: "I was fed two meals and snacks/drinks in between for a 14 hour flight. Love the little TV in front of the seat and the blanket and pillow. Crew was very sweet. Overall positive and good first international flight. Would choose Japan Airlines again! <3"
Cons: "Only a little hard to sleep upright in economy class seat. I wasn't able to fall fully asleep."
Pros: "Attentive staff. Great food. Great service. Vast improvement over Cathay Pacific."
Cons: "Double standard"
Pros: "Professionalism with friendliness of the crew and the service provided."
Cons: "No issues with flight and boarding."
Pros: "Comfortable business class seat. Flight was on time. That’s what I wanted."
Pros: "Superb service from checking (Chicago) to arriving (Kaohsiung) I flew economy and there’s plenty of leg room. Meal selections are better then flying 1st class cross country in the US."
Pros: "Lots of room, generous checked luggage policy, great airline."
Pros: "I was randomly upgraded for the first 10 hours of my trip to Premium economy and it was amazing. Two big hot meals served throughout the flight and plenty of drink service. lots of leg room and could recline comfortably. Flight attendants were wonderful and very helpful. Lots of new movies to watch and games to keep you entertained."
Cons: "Flew economy for the 2nd part of my trip and the seat was very hard and was impossible to get comfy. Same meal service as premium economy and was once again delicious. Much colder on this flight and the thin blankets do very little to help."
Pros: "JAL is great!"
Pros: "JAL is great!"
Cons: "Cold food"
Pros: "So cramped. Very uncomfortable flight."
Pros: "Great service."
Pros: "I liked everything with JAL. Seats are comfortable, good food, excellent service."
Pros: "I got an upgrade!"
Pros: "The staff were awesome. The facilities were good."
Pros: "Best customer service"
Pros: "Their customer service is excellent! when I left my card (fell out of my pursue while in transit), they called me immediately! After a long vacation, exploring. I was extremely tired and and left my phone completely on silent for 4 days, and within those 4 days they called and left me messages. Lucky I live here in Hawaii, can you imagine being a tourist and you lost your card? Excellent customer service."
Pros: "The flight crew was incredibly kind and attentive"
Pros: "The meals. The attention to service details. The seats are better."
Cons: "Ticket reservation follow up."
Pros: "Excellent food. Lots of food, drinks. Comfortable plane."
Cons: "Travel insurance that I purchased 80+ dollars was useless because I couldn’t use do anything to change my flight date"
Pros: "The seat was ok... not too narrow neither too wide. All crews were awesone"
Cons: "Plz improve the foods and entertainments"
Pros: "Amazing trip Qatar airline is great"
Pros: "Very pleasant and comfortable flight with QA."
Pros: "The crew was amazing and seat very comfortable."
Cons: "If I did not have to spent night in Doha waiting for connecting flight."
Pros: "The service is really good. The only downside is that you have to be in Doha. But it’s always nice to leave Doha."
Cons: "The push button entertainment system doesn’t work well. You have to keep pressing buttons to make a movie play. And by pressing buttons, I mean, you have to hit the screen and wake up the person whose head is on the other side of the headrest."
Pros: "To long lay over"
Cons: "Direct flight from South Africa to USA"
Pros: "Crew . Food . Service was great ."
Cons: "Every things was good ."
Cons: "Delay delay delay and i have to stay in hotel"
Pros: "was the seat super comfort"
Cons: "if the have variety of food provided will be better"
Pros: "Great food and service. I like the short layover / transit time."
Cons: "Multiple security from Doha to Chicago. One should be sufficient."
Pros: "The crew, Venyat looking after my aisle was exemplary. He kept note of when I was asleep when the service passed through. Whenever I go to the galley, he would notice and asked if I needed anything. And this is in Economy!"
Cons: "On the A350, the seat doesn't recline much. It was quite uncomfortable."
Pros: "aircraft so silent"
Cons: "the flightvwas so turbulent and it was full. imagine standing 12 hoyrs next to some stranger who's Going to sleep and fell on you. Upgrade to Business class eas not available..."
Cons: "Headphones- only one channel."
Pros: "Great staff, great comfort. Great airline!"
Cons: "The boarding system is somewhat confusing with 5 different zonings."
Pros: "The service as usual on Qatar is excellent"
Cons: "2-2-2 setup is old style for business class and while the seats were nice it means either you are stuck by the window or need to move to let others out in the aisle"
Cons: "Food was terrible. It’s worse among the airlines."
Pros: "Crew was exceptional. QSuite very comfortable."
Pros: "Seats are great!"
Cons: "The food options were not that good this time."
Pros: "The Service is always great, entertainment system is great and the food is even good."
Cons: "I liked everything!"
Pros: "The entertainment was reasonable, I enjoyed the festive choices."
Cons: "Screaming babies, obese people sat next to me, water rationing, not a pleasant experience. Arrived sleep deprived and dehydrated. I have much better experiencs on a visit to Australia - this was my third time this year!"
Pros: "Nothing special"
Cons: "I found my seat a bit uncomfortable for this leg of the jurney"
Pros: "Good aircraft, crew attentive."
Cons: "Food was poor."
Pros: "Good service/Crew food quality and choice good."
Cons: "Need more choice of British TV Programmes rather than American"
Pros: "New plane and Q suite was excellent"
Cons: "The AVML selection could be better"
Pros: "Fabulous service from start to finish Excellent cabin, spacious & impeccably clean Super choice of food and drinks We travelled in the business cabin which I have to say, rivals many so-called 'First Class' products. The crew were courteous, addressing us by name and nothing was too much trouble."
Pros: "Everything was perfect !!"
Pros: "Good attention from cabin crew and good food"
Pros: "Fabulous crew, good choice of food and drinks and served whenever you want it. Good array of entertainment on offer but our flight was a 'sleeper' so after a fumble with the controls and the limited new releases, I opted to read instead. Seats are comfy and spacious, much wider than Emirates in the same class (who offer only an extra 1/2 inch width over economy). Amenity kit a quality piece that is both practical and useful."
Cons: "Crew seemed to have stopped referring to the passengers by name and offer a less-personalised service in Business than we have become accustomed to. The food choices while good, have been paired back as have the selection of wines."
Pros: "Excellent crew and food."
Cons: "No WiFi."
Pros: "empty seat next to me!"
Cons: "more cramped than akld to doha"
Pros: "In time me ,food ,clean"
Pros: "I got free internet on this flight: sponsored by Ooredoo. You can get 8MB for free! Breakfast was good quantity"
Cons: "Entertainment Oryx One, lunch quantity aswell. FPML had one tray, VJML and AVML had the same packed wrap."
Cons: "The time of flight changed 1:30 hour erlier and we did get noticed we were about to miss the flight it’s so annoying but at the end we catch it"
Pros: "Faultless as per usual QA flights"
Pros: "Jain meal was quite uninteresting Flight was too packed Cabin air stale and dry"
Pros: "Never spending too long waiting for anything."
Cons: "More realistic options to upgrade. Example I can board a train in London and upgrade to first class for £20 to Edinburgh. If you have a coach class or business class empty. Have capacity to feed extra or not. Last minute upgrades can be both a revenue stream and another option to further satisfy some customers. Particularly older generations that can afford and would fund such a win win appealing."
Pros: "I took advantage of the upgrade offer, and it was well worth it."
Cons: "Too many mosquitoes, but I'm not sure how they could have stopped them coming on board."
Pros: "Food was great Seats were comfortable Everyone was super nice"
Pros: "Overall services"
Cons: "Checking in was very lengthy and boring. More check in counters could ease the situation."
Pros: "Good service but need to improve food quality and quantity."
Pros: "Food, seat OK, crew excellent"
Cons: "Immigration at Doha is appalling. More than 75 minutes waiting and very understaffed."
Pros: "Short flight, seat pitch OK and food adequate. Good crew."
Cons: "Bus boarding always chaotic"
Pros: "On time and 5 star service"
Pros: "The crew was very kind"
Cons: "It's KLM. What else do you need to know."
Pros: "I was sorted on Row 3 and the drapes kept hitting the back of my head."
Cons: "Move the drapes a few more inches back."
Pros: "KLM are our airline of choice. A great full-service carrier with impecable standards."
Pros: "Professional crew. Good simple check in."
Cons: "I paid for the preferred seat .and i found that people beside me didnt pay anything when i asked them ,"
Pros: "Usual faultless KLM experience"
Pros: "Pleasant crew. Appropriate and efficiently served snack."
Cons: "Boarding and disembarkation were slow."
Pros: "The pilot and the crews were helpful about the transit. Pilot make up a lot of time."
Cons: "Flight was delayed, had to run to my next connection flight."
Pros: "The crew was informative"
Cons: "Inflight sandwiches"
Pros: "Service and crew amazing friendly and went out of the way to Make u feel special even the pilots gave updates thru out the flight"
Cons: "Not being to help on the ground in Copenhagen with delta issues"
Pros: "very nice crew"
Cons: "my baggage was lost"
Cons: "The flight from Manchester to Amsterdam has been delayed which led insufficient time for me to transfer to HK"
Pros: "The crew and the timing were ok"
Cons: "The seats were uncomfortable"
Pros: "Crew was great, very responsive and hospitable!"
Cons: "more lunch choices, especially choices without dairy products."
Cons: "Don’t be late"
Cons: "Travelled business class and was ace experience"
Cons: "Flight got delayed 30 minutes"
Pros: "Reasonable space in economy class seats"
Cons: "Staff hurrying us up 40 minutes before departing and threatening to take our bags out of the plane in case we didn’t board then. I had to leave my coffee and run."
Cons: "The plane was very hot"
Pros: "The crew was attentive and the seat at economy comfort was comfortable at the “ok” level. It needs much mor3 to be super comfortable. The plug for the headphones was a mess! It was NOT possible to watch a movie and hear the sound too! I gave up! Not a great offering for the extra dollars..."
Cons: "So many things! Starting with the way assistance in the airport is offered to travellers with mobility issues! This is an important issue that needs to be revisited and changes for better service to be made!"
Cons: "Flight cancelled"
Pros: "well mannered and attentive crew - good supply of complimentary food/drink - good over all comfort"
Cons: "boarding was running very far behind - considering this is mainly a hub operations carrier - resulted in several passengers missing their connecting flights -"
Pros: "Friendly staff"
Cons: "Security check at gate; No priority"
Pros: "Lovely crew, very helpful"
Pros: "Very pleased with KLM - efficiency all round and especially the baggage handling at Schipol swhere I had 20 minutes to transfer and my baggage came back with me to the UK which is no mean feat given the hustle and bustle of such a large airport"
Cons: "No downsides at all"
Pros: "On time and friendly crew"
Cons: "Boarding needs improvement"
Pros: "Quick flight"
Pros: "very attentive crew"
Cons: "Only ham sandwiches on offer! I'm not demanding and would have been happy with cheese."
Pros: "Smooth and faster than expected trip. I felt free to get up and walk around on this long flight. Food was good. I sat in seat with extra leg room for the first time and it was worth it"
Pros: "Good food, friendly service"
Cons: "More trash pickup; only one round of beverage service"
Pros: "Friendly staff, great service on board. Way better value and service compared to the tacky Irish competition flying the route. Delta all the way"
Cons: "At the check in they made me pay 50€ for my luggage. This is really upsetting because from Houston to Venice they didn't make me pay. Either the website wasn't transparent or the lady at the desk made a mistake. Very upsetting, one luggage should be included."
Pros: "Service was great as usual. Food was very good and entertainment options were great so you won't have to be bored throughout the trip."
Pros: "Friendly and efficient crew. I travel KLM often and always enjoy the flights."
Cons: "There were several flight delays and gates were changes a few times."
Pros: "Entertainment options."
Cons: "Service was poor, seat did not recline, and the food was terrible."
Pros: "Everything is alright"
Cons: "None of our 4 checked bags arrived with us. This was despite ample connection time (2+ hours) in Amsterdam."
Pros: "Gaps between seats are very narrow."
Cons: "when serving drinks, cabin crew limited to serve liquor only once and it was poor service."
Cons: "Still waiting to board after missing this connection had to be booked on another airline"
Pros: "Comfortable and well laid out seat area"
Cons: "Food was a little substandard for business class"
Pros: "The flight to Gdansk took off and arrived on-time and the staff were professional."
Cons: "The flight to Amsterdam from Gdansk was late and I had to RUN to the connecting gate. 50 minutes is NOT ENOUGH time to go through passport control."
Pros: "Comfort was better than on the previous Dash-8. Food was OK."
Cons: "Despised the cold temperature and cold draft in world business even with all vents shut off...gave me a head cold. Boarding was disorganized. There was no sense of direction; ergo, everyone was jumping in."
Cons: "Flight departed 35 minutes late"
Pros: "The cabin crew was so kind, efficient, and attentive. All meals and snacks were delicious."
Pros: "Left ontime and service was excellent."
Pros: "Smooth boarding, clean seats/plane, nice small aircraft (2 rows x 2 seats each), surprisingly spacious (more legroom than expected - and I’m 6’2”)."
Cons: "About 1h30min delay without an explanation. All other planes in the terminal seemed to take off on time without a problem, without exception (aside from this flight, of course)."
Pros: "Boarding was as expected, crew & food were ok. Nothing else positive to extract out of this flight."
Cons: "Delayed flight, horrible baggae policy when the flight is actually operated by a partner of the company you bought the ticket from and not the actual company. Dirty seats, no in-flight entertainment whatsoever (not even a magazine)."
Pros: "We got a meal for a 1h flight only"
Cons: "No entertainment but normal for this type of flight"
Pros: "Nice flight, nice crew, and a nice experience."