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Everything, the service, the customer greeting and all other businesses that had to be done for a satisfactory! To be honest, everything was gone great with my experience and I should say that for the best price we got more!
Wifi very bad
The exhaust fan in the bathroom was so loud that it disturbed our sleep even with the door closed.
Stop charging resort fees. Include microwave and minifridge in each room.
Location is amazing!! Very clean! Nice staff Didnt end up getting a room with two beds like I had reserved because I booked through a third party.
Staff was friendly and helpful. Room quality didn't meet expectations for rates and hotel appearance.
Very convenient hotel with easy access to all family attractions. Nice staff and clean surroundings.
The price ($99 / night) for the location and the dimension of the room (very usefull with a baby). The hotel and the rooms are old: used furniture, heater not working, stains on the floor, TV remote not working... I guess they will increase their rates once renovated
So far, it's nice in all. Not giving free breakfast (even charge in rate).
You guys cancelled my reservation for a conference....... You guys cancelled my reservation for a conference....... :(
Excellent location, airport shuttle, close to public transportation, breakfast included Parking fee
There is a free shuttle to/from the airport. Each room contains a refrigerator, microwave, coffeemaker, safe, hair dryer, and iron. I was given a voucher for free breakfast buffet in the attached restaurant and the staff kept it well-stocked, even when it was nearly time to end the buffet. I flew in early and the hotel let me check in early without charging an extra fee. There were several issues with the condition of the room. The refrigerator, TV, microwave, and lamp were all broken. I attempted to restart the fridge and the TV by unplugging from surge protector and plugging directly into socket, trying different sockets, etc. but was unable to get them going again. A very nice maintenance man did some trouble-shooting and was able to get them working with a bit of effort. The switch on the lamp was bent, loose, and shorted out. Cleanliness was also a problem, maybe because of my early check-in. A used towel was stuffed under the safe in the closet. One bar of soap in the bathroom had gotten wet and was unusable. There was a curly hair on the bathroom counter. There was no lotion. Overall, the experience was NOT what I expected from a $200 per night hotel and I do not recommend it.
The stay was great. From pulling up to pulling away. Staff is friendly and genuine. Room is quaint, yet stylish. Room service is quick to serve. Nothing easier than having everything go perfect.
The room was clean and comfortable but very small. If was very noisy each morning and due to the location there are homeless people everywhere. The smell of urine is prevalent on the streets as you walk around and are constantly accosted for money. The roof top bar is very expensive and in need of a remodel. This is an extremely over priced hotel in a poor location that would be average at half the price.
First room was tiny but was able to move to a suite and very nice. Good location. The first room was a mini suite but was tiny.
Location Staff was kinda of rude. Valet was rude and expensive!!
The room was large and nicely furnished. There was a high ceiling and windows letting in lots of light there was an overhead waterfall shower. There were high-quality stereo speakers. The people at the desk were responsive, providing advice about restaurants and other places to go and arranging cab rides and restaurant reservations. All in all a very pleasant experience. We would definitely go back. The hotel is in the middle of the crowded gaslamp district, which resulted in some noise in the evening. I scarcely noticed it however my wife was more aware of it. It did not interfere with our sleeping.
The room Very noisy! breakfast sold as continental, is in reality a paper bag...
Beds where great, small room but comfortable with all amenities, location is perfect to go out and party or a simple out in the town. Bike rental across the street perfect. It was perfect for the price....
Good location for a visit that includes lots of food and drinks. The hotel was built in like, 1912 and has a lot of features from that time so it's sort of neat. Bed was really comfortable. There is a roof deck that you can use with great views of the city. The hotel is showing its age in many places- one of the two elevators was not working, lots of wood trim needs to be replaced, general age-related issues. The staff that was working at night all seemed like they might be high (for real- not like they were just spacey, like I honestly think they were high).