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The rooms were dirty. Showers and toilet looked unclean. Carpet was sticky. Only stay here if you really cant afford anything better. Dog poop all over the grounds/grass, wasnt picked up. Was not a "RESORT" as titled.
It was right off the highway & looked like a good stopping place foe my cross-country move. There was black mold growing along the walls, white stains in the carpet, and a soiled chair. The tubs drain was clogged as well, filling up the tub with blueish water during a shower. I was by no means expecting luxury, but the condition of this room was appalling. Staff didn't seem the least bit concerned, and management has not responded to my concerns. The state health department should shut this place down.
It was clean and cheaper, but that was all I can say. Thin windows next to the freeway. It was really loud. Bed was ok, no hot water. The electrical outlets were old and my charger fell out of the socket so I couldn't charge or use anything. Internet didn't work.
The room is big and has a lot of space Is too noisy people smoke just outside the room and loves to talk a lot during night time but we get what we pay for
Friendly staff and ease of location to interstates and Old Town. It was old, not updated in last 15 years. Still had a tube TV. Door opened to parking lot. Daylight coming in under the door. Table in room was all scratched. Did not feel safe. The tub was in very rough shape. Yuck!!! Don't stay here. Needs to be updated!!!!
The staff was excellent. Very friendly and helpfull. We had drinks in the bar after we arrivedwhich was right on site. The appetizers were an excellent value and we made dinner out of it. The place is really very dated. The biggest issue we had was that the room was very dirty. Hair all over the vanity top and dirt on the other table tops. It was really gross and becuase of, and only because of, thta my wife says she will not come back. It's to nad because all of the other aspect of this location make it a real bargin.
The word resort has nothing to do with this Hotel ! Dirty rooms, Toilet NOT working, Customer service Worst ever ! I will never book with "Hotel" or You guys kayak first and Last ! Thanks BUT NO thanks
Dirtiest room I've ever stayed in. Not worth it for the price
Mostly everything was ok. The outlets didn't fit right when trying to plug in too loose.
Dirty bathroom...T.v. cable wasn't working...Wi-Fi poor connection
Great location, just a few minutes from most tourist locations. Nice cozy restaurant and pool. Great beer and happy hours with pool When we got there, they gave us a room that smelled like wet dog, probably cause they saw my as a young college kid and thought i wouldnt care; i asked for a room change and they switched us to a way better and cleaner room. The toiler pump was broken though, so we had to call for a plumber at midnight. Next day, the we came back from Seaworld and the maids didnt even clean the room, they left us a couple of dry towels hanging on a chair while leaving the wet/dirty towels on the ground and the bed unmade. I called front desk the complain and they said "i apologize, i dont know whats going on today" so they just sent more dry towels, the bed was left unmade.
Laundry and pool area. Very clean! Thank you.
Beds are comfy, helpful and courteous staff, great location. All was great. No complaints.
Close to Pacific Beach The AC went out in our building they were not able to give us a different room. My 2 month old baby ended up with a heat rash it was terrible. Then the soap dish was covered in hair as the last customer shaved and tiny hairs were all over our soap. The humidity without an AC was unbearable. We paid way too much for what we got. Hotel did nothing about any of this.
Great location. Friendly Staff, Nice rooms. Paid Parking. Most spa functions are at additional costs.
Quite Almost every thing but the most was the $20 parking charge. after $300 per night they ask me pay for the parking! !!!!!!
We had a great time. Daughters wedding was fabulous, every detail was handled beautifully. We had many out of town guest that were as pleased as we were!
Location is great right at the mission bay beach front and the oceana restaurant sits facing the mission bay beach. Staff is friendly at hotel as well as the restaurant. Stayed at the tower. While wifi connection was excellent and convenient, the rooms need update. In particular, the air conditioner (heater/cooler) spews out bad odor.
Great value for the money! Lots of local activities to do on the property, and wonderful accommodations throughout. It's a great place to try Stand Up Paddle Boarding for your first time! Rooms are spacious if you get the suite, and we really loved the grounds! It's a tropical paradise! Well maintained! The restaurants are pretty good, we would recommend the Sunday brunch at Oceana! Also, take advantage of the Bahia Belle cruise in the evening hours. Unfortunately, when you make a late night request, the staff doesn't come up to your room and bring you whatever you need. Aka, we needed some late night towels and we were told to come down to the front desk (all the way from the tower rooms) and get them ourselves. This has never happened to me, especially at a "4-star" resort. In addition, I have been to many spas in my lifetime, and I felt that their spa treatment was very overpriced for the quality of massage received. Overall, we can't decide if we would come back because the positives were so great, and the negatives were so bad! We are 50/50.
Liked the views of the ocean and bay, staff were very friendly, loved the warm water in the pool
They have the best beds and pillows! We liked the separate bedroom and living areas with refridge and coffee maker, which was easy to use and enabled me to make my morning oatmeal. Was nice to have a view of the Bay.
Beach view pretty Beds were hard as a rock, woke up with kinks in neck and shoulder. Tossed and turned all night every night. Pillows not very plush / soft. Mattress very uncomfortable. Lots of flies and bugs in room. Overall room leaves A LOT to be desired. If I was rating just room i would give it one star. Didn't feel like a 4 star resort.
We arrived at the room and the towels were dirty- used.
Only regret is that we did not have enough time there. Loved our room and lagoon. Felt lush and tropical!
I enjoyed the view of the water and the jungle like grounds. For $300 a night the rooms should be updated. The bed was of low quality and the TV did not swivel to face the bed. The bathroom was old and needed to be redone. The air conditioner sounded like it was on its last leg.
I can bring my Hobiecat right on the beach in front of my room. Bon fires on the beach at night. House keeping didn't show up on the second day. No coffee no shampoo The hotel is on the beach so you go thru a lot of towels.
The accommodation/rooms need to be refreshed the rooms look old and not well kept. This is not a four star resort and the price is too high.
The staff was very friendly and accommodating in every way. The grounds were really nice and relaxing. You do get hit with an excessive parking fee, which I find weird since the hotel owns the whole area. The rooms could use a little bit more TLC (better cleaning, spiderwebs, and bugs in room). Our outside chairs were beyond filthy, sitting in them would have left our clothes stained in dirt/filth. Beds were okay comfort wise. Any issues brought up to the staff was quickly and generously remedied.
We loved the golf course and beach access so near. Felt like we were in Hawaii, beautiful grounds Fun bar and live band A few more activities would be nice, perhaps led by the hotel and options for things to do with family. Room exteriors need to be updated. Finish construction asap. Update pool areas to include a "babies" water fun area A facelift of the buildings and some paint is key.
The location was good and the grounds were nice. The bed was very uncomfortable. Nothing great about the room that made it any better than a Motel 6. The price was steep for what we got. The one night we went to the hot tub it had way too much chlorine in it. When we kicked the jets on it was burning our eyes. Both the AC and the fridge were extremely loud. I had to leave the AC off and unplug the fridge to fall asleep. A lot of extra fees even after booking a total cost package. Those fees were over $100 in"resort fees" and then parking fees on top if that. All in all, I would rather have stayed elsewhere considering what we did on the trip.
beautiful sunsets really terrible hidden $37 parking fee and the resort upkeep not great. also bring a trash can because there is not a single one on the property.
It was an awesome much needed getaway for both my husband and I. Such a peaceful serene setting nestled in Mission Bay. It was perfect. Rooms were always nice and clean, the property itself is kept I pristine condition despite the wildlife, aka birds. Would recommend it to anyone whether young or old single or with a family this place is AWESOME!
Resort was amazing. Great location, friendly staff, and fun activities and accommodations (bike and boat rentals etc) for the whole family! Really did feel like a resort getaway! Only downside was the bathrooms. Not terrible, but something should be done there. Small flies swirling around, kind of dirty, and water resistant paint needed etc. Also outside furniture had many spider webs, needed a cleaning.
the room was not well maintained the tub has some kind of paint over it and there was a massive chip out of it. I complained to the front desk, who would not let me speak to a manager. Therefore nothing was done to improve my situation and I have little faith that the overall issue of poor maintenance was addressed. this was in the "suites" section. I actually wanted to be in the tower and they moved us to these and said there were no rooms in the tower. So be sure to emphasize what room type you want.
I love the hotel overall and the on site restaurant/facilities. The rooms could use a bit of upgrading, specifically the bathrooms need to be updated. the shower and shower hardware was not very clean or nice.
Great location. Fun pool for the kids! Paying for parking.
Location Room was dirty esp. the bathroom. Was given a room in the 2nd floor above the lobby. Our friends who declined this floor and got a room in the high rise building had much better rooms.
The view was beautiful -marina right in front of hotel. Room was moldy, smelly, single pane glass , so I was up most of night because of noise outside. Would not stay again -self parking was also $36/night
Onsite restaurant was not that good, food and service
It'a all about the location. We could see and hear the fireworks from Sea World every night. We borrowed boogie boards and an umbrella so we could enjoy a day at the beach with comfort. We selected a room with a view. What we got was a view of trash bins. They charge a $19 resort fee per day, and you also have to pay $27/day to park in their lots. They have LOTS of "extra" fees that I was not aware of. Their bed was no better than a Comfort Inn, and at the Comfort Inn they definitely have better pillows. I expected more and received a lot less.
Hotel was clean, pool area was nice, short drive to tourist areas like Coronado, downtown San Diego, San Diego zoo and Balboa park Must drive to closest pharmacy if you forget to pack something. It wasn't far but I wish there were a CVS in walking distance
Juat awesome place Expensive parking, resort fee added to my bill
pools and location were great. lots of family activities. Noisy rooms, bad wireless (could not get reception in the pool area)
View, patio, comfortable bed, clean, no smell in room. Paying for parking ($35 per night) $100 fee for my dog. One kind of fancy restaurant on the premises. Should have some place nearby where you can purchase coffee. We had to walk a bit to Einstein brothers which is a bagel place just to get coffee. They had coffee in the rooms but then you're using paper accessories like the cream.
Pool was amazing, nice restaurant, friendly staff Parking price is ridiculous, cost an extra $60 just to have my car at the hotel I was staying at! The room temp was weird, would get really chilly with air on and really stuffy with it off, setting thermostat didn't help. Restaurant was nice but also pricey.
Comfortable bed and nostalgic large room. Not well maintained giving the room a grungy feel. Housekeeping staff needs more training. The planned remodel will help this property, but if the staff does not learn how to appreciate and accommodate guests, the change will only be on the surface.
Clean with good A/C, Good amenities and good marking of room locations for a complex of spread out buildings. Hotel Circle location is confusing anf hard to exit and enter off the 8 freeway. Long lines of traffic to go anywhere, just to get on the freeway.
The maids and ground staff were very friendly and accommodating! oVer and hour just to check in .. Rooms are severely outdated .. Parking was $19 a day and there was never any spot available .. People were double parked and I had to circle for almost 45 minutes every night. The wifi never worked and was $15 a day ..
Though grounds and buildings and exteriors clearly need refreshening, room in tower interior and bedding was updated and clean, and right next to parking lot a 10 min stroll to convention center. Glad we packed lightly with rolling luggage as self serve. Convention food was bland, worse than summer camp, even banquet food was bland, 8 days with no hot meals for gluten free except for on last couple days bland dishwater-like soup finally labeled gluten-free. Quinoa cold salad was delicious - also only offered one day and leftovers in buffet next day - glad I tried it but overheard others afraid to try as assumed made with unhealthy canned peas and carrots, but was actually cut fresh raw cucumber celery and carrot. Should have offered rate reduction. Survived on the 24 hr carrot and celery sticks and whole fruit as breadless hot dogs and cold tasteless canned tuna did not appeal to me and boiled eggs was onlything i could eat from breakfast buffet of cereals and wheatladen pastries, no hot breakfast offered at all. Hot meals that I could not eat were nothing special either - nothing chef made - just unbag from freezer and dump in buffet warmers - breaded chicken strips, chilimac, penne and sauce, lasagne, alfredo pasta. Escaped to mall - True Food and PJ Changs had gluten free variety of selections but had to pay out of pocket - even onsite restaurant charged extra to substitute as I saw no gluten friendly options labeled.
Great location! Centrally located, easy to access trolley and buses. Helpful and courteous staff. Maintenance issues. Dresser drawers broken, Stairmaster equipment rusted and shuts down in middle of workout. Wifi kept disconnecting. $15 daily extra charge to use fitness center and wifi also was not clearly described by counter staff beforehand.
The facilities them selves needs an update. Its like they are stuck in the 1980s. My room was clean but definitley needed an update. And a fridge in the room would have been nice. There wasn't an elevator in the section I stayed in so thankfully I was only on the second floor. A bit difficult to maneuver my suit case, but I managed.
I liked the room. It was large, comfortable, and clean. The beds were made and towels changed daily. The grounds take a bit of map-reading to figure out, but were clean and picturesque. The location is not the most convenient, but the nearby Trolley stop brought me easily to Old Town. The food was OK, nothing special. The Internet was always available, but was not the quickest. That could be a problem, as it was at the Computer Science Teachers conference I attended!
The renovated rooms were somewhat nice. The air conditioner made an awful knocking sound, you could hear EVERY little thing outside, the construction was a huge mess, very cheaply put together. The sheets smelled like mildew. A couple of the white pillow cases had, what appeared to be, blood on them.
Nothing $19 for parking per day and an extra $15 for resort fee. Ridiculous. The shower/bath tub was clogged when I was using it. The fan raddled like crazy. Furniture very worn out. The entire place seemed run-down. I paid over $200 per, what a rip off for a place like this.
Large facility. BBQ bar had very good BBQ food although a little limited on food choices. Rooms definitely dated. Air conditioning did not work after first day. Bed was on the floor, not on any type of riser. Musty. Limited food choices for such a large place. Staff was very friendly though.
Bellman were the best! Helped me with luggage & getting around expansive grounds via electric carts. Very nice gift shop. At times front desk & concierge desk were so overwhelmed/understaffed, it just wasn't worth the wait in line for service. Because of these lines/wait times, some seating is necessary on that side of lobby, or a number system for those who can't stand to wait in line.
The rooms were small and had a weird smell. My fiancé and laid down and were disturbed by a big bug running across the bed. We called the front desk and explained what happened and they didn't see to care much. They just gave Us another small stinky room. Also when I asked about the golf course they show on their brochure they told us it's not owed by them so they couldn't get me access...totally misleading pics will no longer stay there it's not worth it.
Waterfront activity options Parking was not convenient - getting in and out through the gates was annoying. Some of the common areas should be updated.
For vacationers, not for business travel. Rooms are large and comfortable, though hotel is far from a "luxury" resort. Remote from downtown San Diego. Restaurant/bar closes early.
The staff friendly and polite, responsive there was signage at the entry that the resort is celebrating 50 years. It looks every bit like that. The carpets were in bad shape, there was a moldy musty stench in all rooms that was very hard to adjust to. There were moths in the room which is something I haven't seen very often in any hotel. No fan in the bathroom. Definitely the worst Hiton I've stayed at and not worth the money.
Staff was beyond attentive, when we first arrived the person at the front desk asked us if we were there top celebrate. I said yes for our anniversary, from there everything was so amazing. They gave us a complimentary upgrade to a bay view room, the morning staff sent us roses, teddy bears, robes, sandals and two cards saying happy anniversary. I've never felt this special in any hotel. Definitely will come back! !! Parking was an issue but manageable.
Loved everything about our exoerience The pool could have been a little cleaner
We loved the pools and the views of Fiesta island! We loved how quiet the resort was the live ducks in the pool areas were so awesome and the shower head was amazing The elevator in village grande was very loud it was all we heard our whole stay even over the tv! The coffee in the rooms might as well be hot water it was not good!
Staff was great. Very friendly and helpful Carpet looks old
The pool and hot tub were great fun for the kids. Nice view, clean, not crowded! The room was spacious and the grounds were peaceful. We waited almost an hour to get our dinner, which for kids is not a good thing. But it was apparently a busy night with a large party in the restaurant, and the food was delicious, and the hostess apologized profusely. So all in all, not so bad.
see my yelp review see my yelp review
I found dirt and bugs (flies) in my food while eating by the pool area and the people at frescas said it was seasoning and the dirt was olive pulp. I know the difference and the was mad I was eating and feeding my one year old. I still had to pay for my food. It took the servers way to long to deliver. One of the people at the front desk never sent up the towels I asked for And the food was nothing I couldn't make. Not gonna lie I was WAY disappointed.
Beautiful room and grounds, even smelled wonderful everywhere! A few too many kids running around but hey its a family resort. I was there on business.
The staff makes you feel like you're royalty!
The setting is beautiful, very peaceful They advertise a shuttle to take you to and from the hotel within five miles (there is no means of transportation or anything within walking distance) yet there is no shuttle and while we requested the service several times it was never an good time for staff to drive you into town.
This is a lovely hotel and I would stay there again. Wish I stayed longer to try their spa but it was a quick 2 day business trip and literally in and out. I did dine at Avant and had the crab and pear salad. Very good but not big enough for a meal alone. My CEO had the lamb and my friend had the free range chicken and they very much enjoyed it. For dessert we had the delicious chocolate trio and it was enough for 2-3 people so we shared. My CEO learned of a death in his family upon arriving to the hotel and they sent a complimentary bottle of wine and cheese to his room. I thought that was extremely generous and kind. The staff really went above and beyond at every turn to make my stay as pleasant as possible. Thank you RBI! I stayed in the Greens on the top floor. Nice view of the golf course and fountain; however, my room was in the middle of the building and you had to walk to either end of the long building and climb stairs with luggage to get to the top floor as there is no elevator. The parking spots are very small and I had rented a standard size suv so I had to park further away from the building than desired. Overall, just small stuff.
The staff was good and kind. The restaurant is also good. The facilities are little old( but be kept clean), and my room had little bad-smelling.
The bed was comfortable,location next to baboa park bathroom had no room in it,very small,view on 5th floor was of the 7-11 and apartment buildings.
Outstanding staff: Best welcome ever. Excellent location next to Balboa Park and Hillcrest. Very good for kids. Nice little kitchen. Free parking. Exceptional view from our room and from the roof. It is an old hotel: personally I liked that historic feel, but others might not.
The view of Balboa Park is priceless. The nice breeze from San Diego Bay was refreshing. The roof top breakfast was amazing. The large spacious rooms were comforting.
Staff friendly and helpful; fabulous location walkable to Balboa Park; free parking available; huge room; extremely comfortable bed; roof top dining for breakfast; reasonable rates. We have stayed there before and would stay there again. We had some misty rain, unusual for San Diego. Not the hotels fault.
It was good to have free parking available next to the hotel although spaces ae limited
location is great and the staff really do a tremendous job; They are friendly and helpful. Rooms are a bit dated but the bed was very comfortable.
Position close to Bilboa park that allowed us to do sports, kitchen facilities, clealiness of the room, breakfast served on penthouse, staff availability and support. no
The front desk staff was very accommodating and friendly. Loved the feel of the place, kind of old European style apartments. It felt quaint and historic. Loved the location, within walking distance to Balboa museums and zoo, quick drive to Gaslamp and Hillcrest. Lack of air conditioning. It was hot when we were staying there.
Really great stay. The free wireless throughout the hotel was great. Breakfast wasn't wonderful but certainly not something to avoid.