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The location was great but the room was very small, very dirty, with a small windoow just facing another building.....The staff very rude... Didn't care about the guest, and the breakfast was for a 2 star hotel, not 5 star hotel
The roof bar was fantastic
The staff at the hotel are fantastic - from the minute you step out of a cab to when you check out you feel pampered and cared for. The concierge was excellent in their food recommendations. The only drawback was that everything has a cost. The coffee in your room is considered mini-bar and is a charge.
Excellent location. Friendly professional staff. Recently refurbished excellent rooms with good amenities inc Bulgari Restaurant on the lower level is a bit bland but good quality. Ok for breakfast but Go out for dinner
The rooms were very nice and the location was great. Check-in did not go smoothly at all. Our rooms were not ready for several hours and we did not get into our rooms until speaking with the manager.
The hotel was under renovation, lots of noise and disturbence during the day.
Great staff from the bellman all the way to staff at the front desk, staff who cleans the room to the bar and staff at breakfast. no complaints everything at the hotel is excellent
The hotel is in an excellent location for travelers who need access to both the port and the airport. The surrounding streets offer dining for every taste.
nothing in particular...thought reception and particularly breakfast dining areas were below par for a 5 star g.l hotel.....expected breakfast eggs etc to be cooked fresh not left on buffet...no a la carte offered see above............refused to give free internet in room despite info on booking conditions
Staff were friendly & efficient.Excellent location.Breakfast buffet was extensive & varied.
The hotel staff was very accommodating.....no matter what the questions...they went out their way to make everything wonderful. They helped us find our way around the city. The taxis were at strike one day and they made it possible for us to still make the tour we had planned for the day.
Located in the heart of luxury shopping area, one block from Gaudi's two residential masterpieces on Passeig de Gracia (Le Pedrera and Casa Battalo are a one minute walk away, one to the left, one to the right). There is a 24-hr 'pharmacy' w/in 1/2 a block, and the on-off tourist busses stop adjacent to Le Pedrera (red line). Every person who worked at this hotel is absolutely wonderful. (Happily held our luggage until a room was ready, gave us access to their beautiful breakfast/lounge ((we declined breakfast as we wanted to start touring a sap but it was truly a 4-star spread, like a Ritz Carlton or similar class.) ROOFTOP BAR IS AMAZING - try a Martin Miller Gin Tonic (one of 8 different gin tonics offered), 360 degree view with glass "roof" will stun you), tapas list was great. ROOM was modern, blow your mind luxurious. Our 20' balcony faced the street (rm 901 has floor to ceiling glass with a huge balcony and electric blinds... The wall above our king size bed was also glass, all the way to the ceiling creating a 6x8' glass wall 'headboard' which also created a wall of glass above the tub in the bath room, letting the spectacular view and light flood into the entire bathroom, with a electric shade if you wanted to lower it....). I seldom photograph a room, but I tried this time because it was so spectacular. Great robes, slippers, nespresso machine, huge glass shower. We absolutely loved it - would love to move in forever. I hated to have to leave and hope to go back for a longer stay. Note - this area is totally safe 24 hours a day and this would be a GREAT place for a woman travelling alone - this is a GREAT location. Entire staff, EVERY person, went out of their way to delight you.
In the heart of the city, and walking distance to many shoppings. Capable staff who can really be help in English. Not really.
The hotel's design is exciting; it is a historical piece of art. The location is perfect. We liked everything
Excellent location, and facilites. Very close to metro station (<5mins walk). Breakfast somewhat expensive. Very small gourmet restaurant which was excellent, but imited menu. Room rather small, with only one armchair.
building and inerior and location
The Staff was excellent- polite, attentive and knowledgable. The Hotel is well located and very well maintained. We were very pleased with our choice and everything about the Hotel. Although the rooms are very prety to look at, they are not as functional as they should be, particularly at that price... there are no shelves or drawers to unpack and place clothing ( except the very narrow hangging closet next to each side of the bed). Also, there is no shelf or rack in the shower to place any toiletries- a large soap dish at the least would be suffice. It is a classic example where Form does NOT follow Function...but, it looks good!!
Great breakfast , for the 25 euro you get a really great food. Very good location, beautiful interior design. The rooftop with pool and bar was closed for the night.
Excellent stay - very helpful staff. It is a shame that their bar, dining room and breakfast charges are so high when compared to comparable non-hotel establishments (e.g. glass of wine is 11 Euros at the hotel vs 2 Euro's) that we really didn't use the bar facilities. We would have (and can afford to) but at the end of the day, we felt it to be a rip-off and did not do so. A real shame - we would have been happy to pay a premium but one that was so totally out of keeping with the rest of the city.
Rooms and location is great, underground parking just in front of the hotel and metro is just down the road. Good views from quiet rooms and one full non-smoking floor. Breakfast in the basement disapointing. The room is great for other uses, but starting the day in a dark vault after being woken by the sun is a turnoff. Better to grab breakfast close by or across the street.
View and balcony right on Gracia. Amazing!
Excellent service, beautiful decoration interior and exterior, great location
The bed was like a rock, and pillows very poor for sleeping
Friendly, helpfu staffl and in a good location. Loved the roof top bar where the food we had was excellent We didn't dislike anything
Location Room decor
Location, hotel staff
Very helpful staff; rooftop bar excellent; excellent location; beds great Rooftop could use a little more seating with tables; maybe a few more waitstaff
Staff helpfulness and attitude room on busy road did not have enough noise insulation-consequently noisy
The terrace. Room service food.
the roof bar small rooms - misleading 5 star status
This hotel is far from to be 5 star. The bed in the double room is very narrow and is about 1.40 m ! Thus, two adults sleeping on it risk to fall down at night. The other furniture of the room, which needs to be repaired would be more suitable for a 3 star hotel room. The personnel at the desk with poor english could explain to us how to connect to the hotel WiFi and offered us free bussiness room: two old time snail speed desktops with a queque beside the door. There is also a problem to take a cup of coffee till noon - the only suggestion is to take breakfast twice.
Wondeful staff, very helpful. Made phenomenal restaurant recommendations and were all around very helpful. The hotel is a very nice hotel where they do a great job keeping clean and very nice. Location is great, walking distance to everything but in a more upscale area so out of the chaos of La Rambla.
The location is very good, the staff are excellent,roof terrace is excellent, staff plesant and friendly, the food there is very good but limited, same menu every day. We ate lunch there each each day of our stay, and fish of the day for 5 days was always the same. The bed in our room was far too hard. By the end of our stay we both had aching backs.
Very helpfull staff,
Good location, good room, great bathroom, helpful staff, excellent breakfast and top quality food especially restaurant Moo Bar got a bit too full with nightclub at night
Good sized rooms, clean, comfortable and very quite considering city location. No hot drink making facilities available in rooms
- nice, competent and helpfull staff - nice design/good comfort of the rooms - nice general areas in the hotel (lounge/restaurant/pool&terrace) nothing
The Spa , the bar staff . The food is excellent. The Moon Restaurant
Location. Friendly staff Modern room Sqeaky bed! The lighting system was a little erratic, sometimes did not work, but promptly attended to by staff.
location atmosphere in fashion
style,location and good facilities time to time noise becuse of wooden floor.
Service and location
Central location in a very important street with an easy access to everything especially the tube station. Free internet. Nice chocolate every night. Although we were given an internal view of the back side of the hotel, Our first night was horrible. The hotel's corridoor was very noisy. You can hear everything going on outside. The toilet is separated from the shower room however, the toilet's door cant be closed completely. Very old TV with only few channels. No coffee/tea in the room. Looks more like 4 star hotel.
Great boutique hotel with excellent facilities and friendly staff at prime location.
Excellent breakfast. Nice decor. Excellent personnel most of all the PR hotel manager. Nice closets and ample space. Toilet and shower in different rooms and no sink on the toilet side. Too dark halls.
close to my appointment the staff was kind enough to give a another room because misfunctioning in room 409
The hotel is well located with good transport links. It was clean and the rooms are of good size for a city hotel. The rooms are well soundproofed and there was no noise from the street when the windows were closed. Air con worked fine. I would rate it a 3 star not a 4. Not really. Got a good rate and was happy with the hotel for the money I paid.
The location is very good, nearby metro and railroad; but I think it is not what I expect of a 4 stars hotel. Bathroom pieces were broken, bed was very very noisy, tv was cheap. And the service could improve a lot, keeping in mind Barcelona is such a turistic city. The staff's attention, bathroom quality, room's comfort.
El personal es muy atento y seesfuerzan mucho.
I could come and go as i pleased, door porter all night. Staff friendly and helpful. Room cleaned each day. Hotel was not too noisey. Sound proof rooms
wi-fi free bar close in the night.....and no beer in the morning
The staff were very helpful the bed could be a bit more comfortable
Front desk very helpful None
Location is excellent, very easy The room is not so good and not very clean
that the staff is polite amd very helpful You can hear the noce from the metro
The Hotel is centrally located and accessible to touristic Bus in walkable distance. The staffs are so helpful for the person like me visting for the first time. Fabio and Tiberon are very helpful. They are charging 15euros for the television.
quality for money and location. all very good!
Very impressed with the standards and service of the hotel,the room was clean, and the food was very good , a big thank you to all the staff who made the difference to wet but enjoyable short break. its not a big issue but we had the only room in the hotel that had a small round window that diddent open and was none smoking even though we had asked for smoking on booking through internet
location, cleanliness, staff
good location helpfull staff location not enough selection of food at breakfast
Gave a baby bed. No problems
Lovely room at the back of the hotel, very quiet considering the location on Balmes. No outside terrace at ground level.
Clean, comfortable, large room, location A little high priced
Excellent hotel. The double room was very clean and spacious, with a king size bed, had seperate wardrobe space with a secure safe. Clean bathroom, with bath and shower. The location was ideal with various transport links with the metro one block away and FGC. It wasnt far to walk to other stations and the bus stops were nearby too. Possible to walk to La Rambla (approx 15 min walk). Hotel also advised us of the nearest train (Renefe) stop where its possible to get a train to the airport. Staff were very helpful, professional, polite, and spoke good english. Internet (wired) was available in the room, but it didnt work on the first night, however the hotel fixed it when we informed them. Wifi is available but only in the lobby.
clean modern room. jacuzzi on top floor bar very small. breakfast was expensive
The rooms were nice and clean. The shower was not forcefull nor did it have proper hot water.
Location in upscale Gracia was fantastic, close to padrerra and one could walk to catalunya, awesome places to eat and drink around the hotel the AC stucked, i sweated it out all three nights, called someone to check it out and the guy did not speak a word of english, the so called advertised mini gym has a cycle
The excellent location
The hotel was clean and warm. Nice big window in the room which you could open wide to a nice (city) view. Dark curtains which kept the room dark in the mornings if you wanted a lie in.Very nice clean and toasty warm bathroom. Lovely 5 minute walk to the metro stop which connected to the rest of the city.Hotel seems to be in a nice safe area. Overall it was a nice hotel and would stay there again. The bed was hard and quite uncomfortable, the reception staff should have been much friendlier. Checking in was pretty straightforward but they certainly did not make us feel welcome or excited to be staying at their hotel. I felt is was an effort for them to give directions / answer questions etc.... I would recommend a course in customer relations and general friendliness! Also the bar was ridiculously expensive!!! Apart from that I would recommend this hotel, as overall it was enjoyable.
Hotel's location is excellent. Two minutes walk from passeig de gracia. Internet is free of charge and very good. Breakfast was ok. Poor fitness center. Also room and bed are too small.
Location, Cleanliness, Staff, Great breakfast No
The room was very comfort and peaceful and the bathroom excellent, as the bed, too The price of a bottle of water was very high.
Great value, big well-equipped clean room with excellent facilities A+
Great value of money Breakfast does not inluded ( 12 € if you want)
The location is excellent. Approximately 10 minutes walk from La Ramblas and many restaurants.
Location, most of the staff, breakfast buffet. Some staff were cold, but most were good. Access to wellness center needs to be expanded. And staff needs more language training.
The location The comfort of the beds - far to hard for my taste.
Contepory accomodation, quite good location, the staff where freindly and very good overall value for money. The jaccuzzi seemed uninviting a little grubby.
Room was clean and comfortable. There's a PC in the lobby that's free to use. Walking distance to Metro station. Don't stay here if you plan on sleeping in. At 8:30 every morning, the doors on our floor began slamming shut. The walls are thin, and you can hear everything. The staff isn't very knowledgeable about many things in their city. They even had trouble looking things up on the internet. And they never got the Wi-Fi to work.
Good location, WiFi-connection in your room and there's a pc in the lobby with internet connection. Breakfast is expensive at €13 pppd. Noisy rooms.
Very clean and well appointed. Friendly staff. Superb location. For the price, the room was laughably small. The bed, quite literally, took up almost the entire room. The bathroom had more space to move around in. For two people it would have been very frustrating.
Excellent Location. Good staff. Clean and modern. PC for access to internet. Well run operation.
Staff very friendly and helpful. Quality of breakfast was excellent Beds are very hard and uncomfortable.
Nice hotel in quiet location, simple & clean with all the facilities I needed.
Easy to book. Close to the city. Very nice breakfast. Ok. No
the location, the pool, 2 computers instead of 1 for the use of internet would make a big difference.Receptionists at front could be more friendly and welcoming. even if its just a smile
Location of the Hotel is excellent, it is on Metro station so it is easy to get around the city and is also close enough to walk into the main tourist areas. It is also close to the Tourist Bus route. The room was excellent. Tea and coffee making facility in the room would have been much appreciated. Breakfast is expensive at 19 Euro, particularly when there is a Patisserie across the road.
The family room was excellent and very clean. Hotel staff were very friendly, helpful and good service plus great location. None
very good hotel. the staff in the receiption was amazing specially Rosa.very helpfull and kind. Few TV channels
Good location and conference facilities. Courteous and helpful staff. Bedrooms were very dimly lit. Room prices excluded breakfast, which was a fairly expensive additional cost if you chose to eat in the hotel.
Lots of space in family room.excellent!
Friendly & efficient staff, location Yes the fact that breakfast wasn't included in the price and the high cost of room service put me off (€17 for continental breakfast is ridiculous!)
Staff was wonderful, very helpful and informative Third bed in a triple room was a roll away and a bit cramped, but the room was clean and well appointed.
Location&hotel itself (cosy rooms, free internet, walking distance to all important places) only one unpleasant thing - all documents were mixed up and 100 euros disappeared from our save box in the room, seems someone opened the safe with the key while we were out...reception did not seem surprised, promised to investigate but never came back. A pity from otherwise such a nice hotel
This was a very pleasant hotel, central to everything and with very helpful staff. Our room for a family of 4 was more than adequate and we would hope to use this hotel again when we return to Barcelona. The lack of a kettle and tea/ coffee making facilities was a bit of a drag as we like to kick start the body with a cuppa first thing in the morning!! Also on the day of our arrival the room was not ready for occupation until 3.30pm in the afternoon and as we had arrived on an early morning flight, were tired, dirty and just wanted to relax for a while, it was a bit annoying to be sitting about waiting after we had wandered the streets of Barcelona and had lunch to give time for the room to be prepared.
Spacious room and helpful staff. Location...
The best in Gallery Hotel is the breakfast and location. The majority of hotel staff wasn't very polite.