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location. Right next to the Duomo and the Galleria. the breakfast room was a little pathetic. the chairs cut off the circulation to your lower legs and your feet fall asleep.
Lack of staff able to iron a shirt at 10pm. No housekeeper services available.
Great location by the Duamo accompanied by helpful and efficient staff behavior
the staff were excellent - very inviting and welcoming. the room was very modern and clean and the bed was very comfortable. very close to all shopping and restaurants - excellent location.
Style and comfort, very close to the Doumo I would have liked more cleanliness of the room and bathroom, especially, from the very first day, but this was corrected in next day
very very nice position near Duomo. You can walk to the metro by walking. Hotel stuff are very helpfull and do their job well.
The staff was extremely helpful and they spoke English very well.
it was cold in the room
central location & room we had was grand and spacious breakfast was so-so but then
Location, Hotel Bar
Centrally located, staffing excellent, helpful and charming. Perfectly located for shopping. Bed was excellent.
Very central and unique location right in the heart of Milan. Attentive and charming staff who were very helpful and courteous. Special thanks to the reception staff, the doormen, and Sabrina.
The location, stuff and interier is wonderfull!!!! the staff was fairly helpful.
The Location of the hotel is perfect. There is not enough place to park the car. We are the first time in Milano, it is hardly to find the Entrance.
Exclusive, effortless luxury right in the centre of Milan. Location is superb! The breakfast was very disappointing for a hotel of this quality. The rolls were dry and the service very slow with coffee arriving 15 minutes after the rest of the continental breakfast.
The location is good, but the hotel does not deserve 7 stars - we have stayed in 6 ans 7 star hotels and expected something similar. This one would have to struggle for 4 stars! A disappointment! Bell boy did not help us with luggage until we asked. Receptionist was at the phone with someone else while showing us the room. The room/bathroom has very unpleasant smell, and mould on the wall. Breakfast was expensive (25 eur/pp) but bad. Valet parking too expensive (75 eur/night) but service slow. Room small, lights not working well, overall dark and cold experience. They brought us hot water for tea which smelled of old coffee. Stale biscuits served with the coffee.
Good kitchen, very frendly and helpful staff, good location for shopping and for people wishing to see Milan city centre.
Checking out The hotel was suffocating. And the outside temperature was only 14. AC barely worked and the staff was unresponsive. Room was tiny for 563 Euro and plain. Wouldnt stay here for free.
I do like the location and the service of the hotel and the interior design of the room
The courtesy of the staff. Everyone was absolutely fantastic, from the doormen to the guest relations manager Anja. The rooms and the corridors are a bit too dark and the room furnishings a bit too austere.
The staff are very good and helpful The breakfast buffet
top area for shooping
The room Food
all mentioned above. location, service, room space (stayed at normal double)/ expensive but it is worth of it. nothing
Clean, comfortable rooms. The staff was helpful and polite. Awesome breakfast spread!
location, value for money, amazing breakfast
I liked the room, bathroom, clean bed every day, I liked the breakfast, the vicinity of the Piazza Duomo
Most the location
Professionalism and helpfulness of staff; excellent breakfast, choice of daily newspapers, etc. There were ashtrays in my "non-smoking" room; the walls and floor were dark.
We arrived in Milan in the AM and the hotel allowed us to check in when we got there even though it was well before the check-in time.
The check in procedure was really quick, they spoke English to us and gave us all the details we needed, then let us get on with our short break.
Location and friendly staff.
The location of this hotel, only 5 minutes from the center, close to Duomo and the metro too. The staff were all helpful, the buffet breakfast had a good selection to choose from and was all very nice and fresh.
politeness, and discreet staff
An extremely highly professionally run hotel, friendly & very informative staff. I required a doctor and the restaurant provided special dietry needs without any fuss.
Great location, convenient room with all appliances and comfort, profesional and helpful staff. Painfully expensive breakfast. Not justified by the product supplied.
Corteous staff Aircon broken for 1 day, bedroom small for price
room was right next ddor to private terrace that was opened up for private functions in the evening- it was very noisy.
The Location - the decor and the friendly staff
the location and the desing the dining room without natural light
the only good thing is the location. its a 3 star hotel at best.i and my friends will never book this hotel again.
position near central milan
Location and excellent personel Considering the hotel price, it is not right that breakfast is not included. The hotel across the strett - Straf offers excellent breakfast for the same price.
location bed uncomfortable, noisy room and poor value
Enjoying the nearby to shopping malls, secure area and availibility of surrounding service to travellers Air conditoning at summer season
Location, Value for money, efficiency, Taxa right outside Not very important, but mentioned here anyway: the view from the window, the bathroom was somewhat worn
Close to city centre The rooms are ancient and the price was so high. Would never stay again.
New refurbished rooms are great (but not all floors, other are nice too), nice breakfast
great hotel serving a huge breakfast selection, staff friendly, brilliant location near to shops and sightseeing,
The location in the Milan city centre, just 5 minutes walking distance to Dome. The unaccommodating/uncordial staff at the reception. / The waiting: for check-in, for check-out, to get a table at breakfast during apparent peak-time, to find a table in the hotel lobby-bar during saturday daytime as they were hosting a conference.
Excellent breakfast. Great location Price for internet access was excessive
Breakfast buffet, reception's assistance & location (Milan)
the receptionist , Mr -i dont remember his name -help us with our flight cancellations in order to return to athens -he was exceptional the room was not very nice as the ones in the hotels internet site
Hotel staff were very friendly and helpful. The design of the hotel and the new refurbished rooms were really nice. Excellent choice for your stay at Milan.
good location for Duomo and shops breakfast was too busy and not enough food or staff
The room was very european and historically beautiful with a marble bathroom, leather furniture and oriental rugs. The staff was great and went out of their way for us. Perfect location for Milan shopping and seeing the Duomo! The food at the bar menu was a bit limiting ( we did not eat at the main hotel restaurant). The more casual restaurant had music that was too loud in the evening, but it stopped by 11pm.
Peace and quiet no intrusion to privacy
we liked very much the staff. they were help us all the time. the room was very clean, the buffet at breakfast was very good we didn't like that this kind of hotel hasn't free internet in the room.
The service and the hotel staff The price, too expensive
Great location in the middle of the shopping district.
The feeling to stay in the same palace as Verdi. The history.
location, elegance, staff breakfast cost is excessive
Helpful, friendly staff. Good location. Comfortable and luxurious. I do not think that the breafkfast should be charged as an item on its own. It should be included in the price.
great help in reservations etc by concierge
The staff were very nice and helpfull The cost felt were high
the staff at the reception, door men and parking attendant the service at the restaurant, room too small, price excessive
there is nothing to complain at all..very kind and helping staff , excellent location , absolute value for money
This is a beautifully done hotel with very nice garden in a quiet area but convinient.highly recommend this hotel to others Basically no but if the rate is lower will be more charming
Room was excellent with beautiful decor and amenities. Staff went out of their way to help and were vey friendly. Great food too.
I like how friendly the Hotel staff is, how good the food is, the rooms are designed with taste and the Hotel is small so causy and nice. Not really except that the price is a bit high.
The Spa The service at the restarant
the location, the service in general and the staff.. their very high price and their cuisine..
very good staff, always ready to assist you . breakfast could be richer
Service is good, the location is excellent for shopping in Milan The classic number is not comfortable and very small, it was street view and it was very noisy in the morning.
I stayed for two nights the location of the hotel is exellent for somone who wants to do shopping in melan the colors and design of the rooms is outdated and the reception and lounge area is dim and lacks artificial lighting
Although we had a reservation for 3 nights, we've stayed there only one night because the conditions were like a 2 stars hotel.
The service was very good. The concierge advise very helpful. The location from our point of view was perfect with the shops and Duomo all close. We never ate in the hotel however I understand the restaurant to be very good.
I have always found the Carlton to have all ready upon my arrival. My room was available and all was in order. The staff is always very helpful and informative. You cannot beat the location of the hotel to the great shops. The one thing i find about my stay to need updating is the comfort of the bed. Mattress, pillows and possibly softness of sheets need some change. It is not the most comfortable.
1 Location is perfect for shopping! Just this! When they gave me the key from the room! The room was dirty! After they are changed the room! Air Condition system was broken! Lamp in the toilet was broken!
The bar and the staff there was a funny distinctive smell in the room and I don't know what was the cause.
Good location, helpful staff, decor and Trattoria Bagutta on Via Monte Napoleone The terrace on our room was a bit grubby, silly internet prices and no internet in room other than the tv.
reception staff wereunbeliveble bad.
staff was very helpful and accomodating photos at booking.com indicated swimming pool, but ther4e is no pool. The spa was closed during our stay
The staff were very friendly and helpful. Breakfast offer was also excellent. I didn't like the bar area which is located in the reception. As a lone traveller it is sometimes nice to sit and relax somewhere other than your room, somewhere in public with other people around which is comfortable and safe but I had no desire to use this hotel's bar as its effectively in the hallway.
Very clean with exceptional breakfast facility and menu.
Value for money, location, confort...
Great A/C on very hot day. Porter was nice and helpful putting away our luggage when we were too early to check in. Front office staff was rude. When we advised we had a reservation and were checkin in the young woman, instead of asking for our name, said how can I check you in if I don't know who you are. She was similarly rude to the couple in front of us. Maybe she was having a bad day but this is not acceptable for someone in the service industry.
The hotel was close enough to walk to most of what we wanted to see. Subway station was close by. Great in-house restaurant for dinner. Our room was nice and clean plus it was quiet. Would stay there again.
It is in a good location, close to downtown, very comfortable beds and it is very clean. The rooms were too warm, could not be controlled, The streets are very noisy, you cannot really open a window.
The hotel staff never bothers you trying to move suitcases etc. yet they are there in the background if you need them. coming in and out is simple and one always feels comfortable.
Location August is a very quiet month in Milan and many things are either closed or running half open. Hotel was fine but starting to show signs of the need for a makeover.
very well located -
The location is excellent, the rooms very generous, the furnishings tasteful, not chintzy nor bling, quite 1950s elegant. The hotel is in a busy square, definitely more business than romantic.
Excellent location, good breakfast, nice helpful staff, pleasant interior. Altogether a very good place that I would go back to. I found the bed a bit soft and the wi-fi was not very good.
Breakfast buffet, bed, cleanliness Strange shower solution with large see-through glass towards bed
Good location, good breakfast, nearby shopping area. staffs were cold, not so freindly.
i booked for 2 standard double rooms and they upgraded to executive room the room was spacious with modern facilities. . especially bathroom was very good. breakfast was good and fresh. i had lunch at hotel restaurant as well the food was tasty as well. when i check in there is group tourists and it took long time to check-in. the receptionist was very unkind and he really annoying me. even i remember his name. but, when i check-out, the guy with glasses was extremely helpful and kind he was very busy though.
The cleanness and facilities nothing
Good service, nice room, colorful breakfast, all you need No
room was nice soap
We received superior room instead of standard with no additional costs. The room was nice and comfortable, well designed, really nice bathroom. The breakfast in the hotel is tasty with many things to choose. Staff is friendly and helpful. The hotel is well located, very close to the Stacione Centrale and metro. We will definitely choose the hotel when we are in Milano again.
Nice lounge area with light snacks in the early evening. No coffee pot in the room. But that's typical for Europe.
Мery nice design, all new, the room was very spacious, very nice modern hotel It was little bit cold in the room
High grade of services, perfect employees, nice room
all was excellent
All the staff were nice and polite Spotless rooms - cleaned x2/day Attention to detail Top quality food Loved the chauffeur service to the town centre (free service x3/hr!) Will definitely stay there again NA
nothing of notes building lot, noise, there wasn`t information concerning closed swimming-pool at your website chip decorative lining is used along with antiques there isn`t very considerate staff at the reception
for us not much was positive about this hotel unfortunately, we would definitely not go to this hotel ever again overpriced for five star hotel, poor hygiene in jacuzzi (growing mold on the side), tv did not work at first, nothing included in the initial room rate, exorbitant extra costs like 120 euros per night for pets (!!!), 22 euros or more per day for simple internet use, reception then also tried to charge us 20 euros extra per day for the already included buffet breakfast (the excuse was that american breakfast costs more than the continental breakfast, which was not advertised on the internet), taxi and concierge staff at the hotel entrance making fun and jokes about hotel clients in italian (unfortunately we understand italian very well...), tiny rooms, car key is taken away with or without the hotel client's permission and car is far away.
In a way we feel we did not stay in the Hotel Principe Di Savoia but in a separate, lesser quality annex building. We did not get the experience we expected or paid for. As above.
- Luxury. - The Value.
Concierge service was top notch; bar was gorgeous and lively in old world style; top line luxury hotel. Location was a bit out of the way, but still within walking distance of city center (and the hotel provides complementary car service, but only at certain times)
Very curteous concierge staff and personnel in general. Very clean.
Very upscale with an attentive and helpful staff. The facilities and decor are kept in impeccable shape. The hotel is near the train station and there is a limo service to Piazza Duomo. Room service, mini-bar, and restaurant seemed excessively expensive, as is the charge for internet service.
The quality of service,food and accom The swimming pool and fitness gym was closed for refurbishment