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The hotel was under renovation, lots of noise and disturbence during the day.
The rooms were very nice and the location was great. Check-in did not go smoothly at all. Our rooms were not ready for several hours and we did not get into our rooms until speaking with the manager.
The roof bar was fantastic
The hotel is in an excellent location for travelers who need access to both the port and the airport. The surrounding streets offer dining for every taste.
Great staff from the bellman all the way to staff at the front desk, staff who cleans the room to the bar and staff at breakfast. no complaints everything at the hotel is excellent
Excellent breakfast selection of food and drink. Very comfortable bed and good quality bedlinen. Public areas very well furnished with a lot of interesting artwork and flower arrangements. Well located for metro, bus route, sightseeing. Rooms do not have a facility to make a hot drink for yourself
The staff at the hotel are fantastic - from the minute you step out of a cab to when you check out you feel pampered and cared for. The concierge was excellent in their food recommendations. The only drawback was that everything has a cost. The coffee in your room is considered mini-bar and is a charge.
The location was great but the room was very small, very dirty, with a small windoow just facing another building.....The staff very rude... Didn't care about the guest, and the breakfast was for a 2 star hotel, not 5 star hotel
Excellent location. Friendly professional staff. Recently refurbished excellent rooms with good amenities inc Bulgari Restaurant on the lower level is a bit bland but good quality. Ok for breakfast but Go out for dinner
Staff were friendly & efficient.Excellent location.Breakfast buffet was extensive & varied.
nothing in particular...thought reception and particularly breakfast dining areas were below par for a 5 star g.l hotel.....expected breakfast eggs etc to be cooked fresh not left on buffet...no a la carte offered see above............refused to give free internet in room despite info on booking conditions
The location is very good, the staff are excellent,roof terrace is excellent, staff plesant and friendly, the food there is very good but limited, same menu every day. We ate lunch there each each day of our stay, and fish of the day for 5 days was always the same. The bed in our room was far too hard. By the end of our stay we both had aching backs.
Location Room decor
Very helpfull staff,
The terrace. Room service food.
The bed was like a rock, and pillows very poor for sleeping
This hotel is far from to be 5 star. The bed in the double room is very narrow and is about 1.40 m ! Thus, two adults sleeping on it risk to fall down at night. The other furniture of the room, which needs to be repaired would be more suitable for a 3 star hotel room. The personnel at the desk with poor english could explain to us how to connect to the hotel WiFi and offered us free bussiness room: two old time snail speed desktops with a queque beside the door. There is also a problem to take a cup of coffee till noon - the only suggestion is to take breakfast twice.
Location, hotel staff
Very helpful staff; rooftop bar excellent; excellent location; beds great Rooftop could use a little more seating with tables; maybe a few more waitstaff
Friendly, helpfu staffl and in a good location. Loved the roof top bar where the food we had was excellent We didn't dislike anything
Staff helpfulness and attitude room on busy road did not have enough noise insulation-consequently noisy
the roof bar small rooms - misleading 5 star status
Great breakfast , for the 25 euro you get a really great food. Very good location, beautiful interior design. The rooftop with pool and bar was closed for the night.
The Staff was excellent- polite, attentive and knowledgable. The Hotel is well located and very well maintained. We were very pleased with our choice and everything about the Hotel. Although the rooms are very prety to look at, they are not as functional as they should be, particularly at that price... there are no shelves or drawers to unpack and place clothing ( except the very narrow hangging closet next to each side of the bed). Also, there is no shelf or rack in the shower to place any toiletries- a large soap dish at the least would be suffice. It is a classic example where Form does NOT follow Function...but, it looks good!!
building and inerior and location
Excellent location, and facilites. Very close to metro station (<5mins walk). Breakfast somewhat expensive. Very small gourmet restaurant which was excellent, but imited menu. Room rather small, with only one armchair.
The hotel's design is exciting; it is a historical piece of art. The location is perfect. We liked everything
Excellent stay - very helpful staff. It is a shame that their bar, dining room and breakfast charges are so high when compared to comparable non-hotel establishments (e.g. glass of wine is 11 Euros at the hotel vs 2 Euro's) that we really didn't use the bar facilities. We would have (and can afford to) but at the end of the day, we felt it to be a rip-off and did not do so. A real shame - we would have been happy to pay a premium but one that was so totally out of keeping with the rest of the city.
Excellent service, beautiful decoration interior and exterior, great location
In the heart of the city, and walking distance to many shoppings. Capable staff who can really be help in English. Not really.
Rooms and location is great, underground parking just in front of the hotel and metro is just down the road. Good views from quiet rooms and one full non-smoking floor. Breakfast in the basement disapointing. The room is great for other uses, but starting the day in a dark vault after being woken by the sun is a turnoff. Better to grab breakfast close by or across the street.
View and balcony right on Gracia. Amazing!
Service and location
Great boutique hotel with excellent facilities and friendly staff at prime location.
Good sized rooms, clean, comfortable and very quite considering city location. No hot drink making facilities available in rooms
- nice, competent and helpfull staff - nice design/good comfort of the rooms - nice general areas in the hotel (lounge/restaurant/pool&terrace) nothing
Good location, good room, great bathroom, helpful staff, excellent breakfast and top quality food especially restaurant Moo Bar got a bit too full with nightclub at night
The Spa , the bar staff . The food is excellent. The Moon Restaurant
Location. Friendly staff Modern room Sqeaky bed! The lighting system was a little erratic, sometimes did not work, but promptly attended to by staff.
style,location and good facilities time to time noise becuse of wooden floor.
Central location in a very important street with an easy access to everything especially the tube station. Free internet. Nice chocolate every night. Although we were given an internal view of the back side of the hotel, Our first night was horrible. The hotel's corridoor was very noisy. You can hear everything going on outside. The toilet is separated from the shower room however, the toilet's door cant be closed completely. Very old TV with only few channels. No coffee/tea in the room. Looks more like 4 star hotel.
Excellent breakfast. Nice decor. Excellent personnel most of all the PR hotel manager. Nice closets and ample space. Toilet and shower in different rooms and no sink on the toilet side. Too dark halls.
location atmosphere in fashion
clean modern room. jacuzzi on top floor bar very small. breakfast was expensive
Very impressed with the standards and service of the hotel,the room was clean, and the food was very good , a big thank you to all the staff who made the difference to wet but enjoyable short break. its not a big issue but we had the only room in the hotel that had a small round window that diddent open and was none smoking even though we had asked for smoking on booking through internet
quality for money and location. all very good!
Clean, comfortable, large room, location A little high priced
good location helpfull staff location not enough selection of food at breakfast
Lovely room at the back of the hotel, very quiet considering the location on Balmes. No outside terrace at ground level.
location, cleanliness, staff
Gave a baby bed. No problems
Excellent hotel. The double room was very clean and spacious, with a king size bed, had seperate wardrobe space with a secure safe. Clean bathroom, with bath and shower. The location was ideal with various transport links with the metro one block away and FGC. It wasnt far to walk to other stations and the bus stops were nearby too. Possible to walk to La Rambla (approx 15 min walk). Hotel also advised us of the nearest train (Renefe) stop where its possible to get a train to the airport. Staff were very helpful, professional, polite, and spoke good english. Internet (wired) was available in the room, but it didnt work on the first night, however the hotel fixed it when we informed them. Wifi is available but only in the lobby.
The Hotel is centrally located and accessible to touristic Bus in walkable distance. The staffs are so helpful for the person like me visting for the first time. Fabio and Tiberon are very helpful. They are charging 15euros for the television.
the location is amzing, in the middle of passage de gracia where everything is "socially shopping", walking distance to plz cataluniya and la rambla. staff are freindly and rooms are very clean. i booked a classic room and i got one with a great view, however i was not comfortable till i up graded it to desgine room which is bigger, classic room is good for one person but for double you need a bigger room.
The stay was excellent, the hotel was as good as expected. There was a description of a heated pool - but the only one was an open-air jacuzzi on the roof terrace, the restaurant for breakfast was in a hotel of the same name over the road, as was the restaurant for evening meal. There was no information in the information book about the restaurant, but plenty about room service, all TV service is chargeable, bar CNN, and no tea / coffee making facilities in the room (perhaps not expected in 4* hotel.)
Location of the hotel. Staff was not very helpful.
Their location in the Eixample District, the helpfulness and friendliness of the staff, the beautiful view of "La Pedrera" from the windows in my room, the excellent tapas restaurant (Cerveceria Catalana) about a block from the hotel. Everything was fine.
I like all. And tasty various breakfasts, and interiors of numbers. For this year I stopped in hotel twice. The hotel collective works quickly, air, is invisible, and it speaks about its professionalism. Thanks.
There was a problem with the shower.During showing the water comes into coridor.
it`s exactly one of the best hotels in Barcelona.
The location in front of Gaudi's "Casa Mila" was what decided us, and the effort of the staff to give us a room with the best view of it and a terrace was greatly appreciated The smell in the room wasn't fantastic.
excellent hotel,perfect location
Location, bathroom products Could hear neighbor snoring through the wall, no/little natural light
excellent hotel staff, they were very helpfull. great rooms, best location for shopping, close to restaurants
Ideal loation. Good light system in the room. Good bed. Need to vacuum clean in the corners. Room set up not practical. No desk.
Really calm and cosy.
Nice location, easy to have access to Metro and buses to and from the airport, nice restaurants nearby In a business trip you normally need to place your laptop somewhere and not on the bed or by the coffee machine.
Good staff, showed us all the room tips when we arrived. The wine tasting was good also. No
The hotel was in a great location central easy to get around,comfortable and great having a coffee maker. I did not like the price of the telephone extremely expensive and in future will always ask the price before using a hotel room telephone, 4 65 euros per min approx for calls to UK.
location , design of the rooms and all the decoration of the hotel , the breakfast , the staf
Superb location, very good breakfast
Exploring the local attractions and sampling the cuisine. No, except that it would be good to have a breakfast included in the room price. The breakfast price was too expensive.
Location and design. The breakfast is fantastic: a lot of choice and a very nice place to have it, the Honesty bar. Wifi is not free.
Casual, chic would aptly describe the hotel. It was also conveniently located along the Passig de Gracia street, which was lined w good shops, food outlets and the Metro. The staff were friendly and helpful and we enjoyed our stay there. Options for hot beverages in the rooms would have been nice. Also, we were given rooms facing the street and it was really noisy in the mornings.
it is newly redecoration with good style there was water leeding on the floor beside the bed and we had no idea how come at all.
clean&comfortable rooms.nice personel.satisfying breakfast nothing
Very practical and efficient, definitely value for the money. Spacious and very light rooms. Limited bar and restaurant service
The rooms were really modern and had stylish and the location was great.
Location was excellent, it was safe, well presented, clean and modern. Staff were very friendly and helpful.
Loved the kitchen (stayed at the quadruple room), though it was lacking bowls for cereal. The shower was wonderful as well. Nothing, it was all great!
The location of the hotel was perfect. Within 2 mins walk of a tube and walking distance from most of the city attractions.
The room was amazing with and felt truly like a modern luxury apartment that you could live in, literally. Amazing bathroom, balcony overlooking the main road across from Louis Vuitton. Great place. nothing
Very nice and modern building. Lots of design inside and outside. Apartment very modern, comfortable and very good size. Lots of wardrobes. Perfect when you stay a little bit longer than a couple of days. Xavier at the front desk was really helpful. The housekeeping does not clean the kitchen during the stay. If you have your breakfast in the apartment you have to clean after yourself and do the dishes. There is a cleaning kit for the kitchen though. Consider the money you are paying, that should be included.
Great location in the city center, nice designed hotel, we stayed in the superior appartment without view on the pedrera (which is also very nice). Nice new kitchen with lots of appliances, washing machine included. Nice bathroom with great shower and seperate bath. Metro Diagonal nearby. The wireless internet connection was not strong enough, but I got a cable from the hotel personnel which I could use in the appartment. A supermarket is three blocks away - a long walk.
The central location, close to the metro nad buses, friendly staff and generally high quality of the accomodation.
i liked the friendly and hepful staff and its location no central heating just airconditioning
These are excellent modern apartments, with facilities including washing machine, dishwasher, etc. Conveniently located just across the road from La Pedrera. Staff exptremely pleasant and helpful, full of local information. No negatives. The area around the apartments is safe and has good food and shopping within easy strolling distance.
The Suites were just the right size for a party of 2 x adults and 1 x teenager (own divided room). Best location in Barcelona.... The apartments had only been open 2 months and the pool and gym were not ready, the staff offered the use of the Claris Hotel facilities but this meant walking a few blocks over, not ideal when you just want a quick swim/cool off in the pool...and added to the fact that you are paying some of the highest prices in Barcelona for your accomodation!
No particular dislike
Everything is good staff,facilities,tidy rooms and the location is superb. there is a very noisy night club behind the hotel we were disturbed and we couldn't sleep until 4 or 5 am .
it was clean and conveniently located.The staff was pleasant and helpful. The breakfast was overpriced. Why can't breakfast be included in the room charge..?
Lovely room and good breakfasts Beds were rather hard but that is just personal preference
Excellent hotel location and staff
very close to public transport and main areas of barcelona. nice coffee shops and supermarket close by the bathroom smelt a little, but since we were not there very often, not much of a problem.
The staff were extremely helpful and friendly. We were also impressed with the attention to detail paid by the housekeeping staff in cleaning our room
The rooms were very clean and the staff were okay. The location was okay the taxi drivers found it easily. the staff on duty was not so familiar with with the tours. she could not help us book the city tours though the hotel had brochures.
Great location. Air conditioner would not keep room cool.
The staff were friendly and helpful, the hotel location is very convenient for the main sites of interest, and much cleaner and less noisy than the Ramblas. The back rooms look out on a building site, which is ugly and not scenic, however it is quieter at night, the front rooms are noisy with the windows open, the rooms are heated & hot (in March). However I would stay there again.
Exelent location and both the room and staff were super given that they had huge difficulties with a national strike during our stay there Breakfast staff and food could be a whole better
A very good value for money - a nice and clean hotel, just minutes away from the center, and yet quiet.Very helpful staff.
This hotel was great. reallly good value for money and the location was great close to Gracia which had lots of nice restaurants and bars and also walking distance to the centre (probably about 20 mins to placa catalunya) metro stop also right at the corner of the street. I would definately stay here again if i was returning to barcelona the only negative thing was that the air conditioning was a bit loud
I liked the selection of small utensils available for the cusmer. The braekfast was excellent.
great place!!feel like you can stay forever:)..the staff were amazing,they know all about barcelona,where to eat,or going out,art..certainly a value hostel@@@thanx
convenient location with easy access to metro n bus no computer/internet stations. Lockers in dorms did not come with lock. No individual light for each bunk bed.
stylish decoration!i loved the terrace in the mornings it was full of sun,staff was recommanding cool cultural things to do,live music,modern museoms.all and all wonderful experience in barcelona. nothing
I stay in Casa Gracia whenever I visit Barcelona and have always been impressed but it has come on leaps and bounds in the last year. It's always very clean, the staff helpful and the rooms simple but pleasant. The ground floor bar is a great addition and executed as tastefully as the rest of the hostel. I'm yet to find a negative.
The receptionists were so nice and they let us keep our luggage there before checking in and after checking out. They have the best maps of the city and were very helpful pointing out attractions and how to get places. Everything was very clean and they had free laptops for us to use the internet. Amazing location, right on Passeig de Gracia, 5 minute walk to Placa Catalunya
Thanks alot guys!!!! really helped me with activities and things to see in Barcelona. Very friendly staff who took care of us. Great location!! Fantastic atmosphere! I will come back!!!I Thanks!!
The hotel is well located with good transport links. It was clean and the rooms are of good size for a city hotel. The rooms are well soundproofed and there was no noise from the street when the windows were closed. Air con worked fine. I would rate it a 3 star not a 4. Not really. Got a good rate and was happy with the hotel for the money I paid.
The location is very good, nearby metro and railroad; but I think it is not what I expect of a 4 stars hotel. Bathroom pieces were broken, bed was very very noisy, tv was cheap. And the service could improve a lot, keeping in mind Barcelona is such a turistic city. The staff's attention, bathroom quality, room's comfort.
The staff were very helpful the bed could be a bit more comfortable
El personal es muy atento y seesfuerzan mucho.
wi-fi free bar close in the night.....and no beer in the morning
Location is excellent, very easy The room is not so good and not very clean
that the staff is polite amd very helpful You can hear the noce from the metro
Front desk very helpful None
I could come and go as i pleased, door porter all night. Staff friendly and helpful. Room cleaned each day. Hotel was not too noisey. Sound proof rooms
close to my appointment the staff was kind enough to give a another room because misfunctioning in room 409