Cons:I did not know the pick up place was downtown. therefore I wasted a lot of time.
A
7.6 Good
Anonymous, Jul 2018
Pros:Easy process
Cons:Rental cost FAR more than the price I was quoted on Kayak.
M
7.6 Good
Massimo, Aug 2018
Pros:Pick up fast
Cons:Better communication aboutcar start
A
5.2 Fair
Angelo, Jul 2018
Pros:Courteous attendant
Cons:Clearly charged wrong amount in euros instead of dollars which I requested
A
10.0 Wonderful
Abeselom, Jul 2018
Pros:Very convenient and friendly.
A
2.8 Poor
Anonymous, Feb 2020
Cons:Pickup is like a pressure cooker environment. Deliberately made me wait (50 minutes wait on a weekday) and selling me lot of unnecessary services. I already bought insurance and they added insurance to bill without asking me. I still don’t know if I’d paid for gas, even though I filled gas while returning car. Very bad experience. Car isn’t of good quality either. It keeps prompting me about engine oil needing change and made me anxious if it going to stop on freeway.
A
3.2 Poor
Anonymous, May 2019
Pros:Anything good was negated by your customer service!
Cons:Don’t let us reserve a car when you don’t have any. Your agents let everybody wait in line for two hours and didn’t let any of us know there were no cars. Suddenly the gate agents grabbed their stuff and clicked out without announcing anything. Closed your desk while we were waiting for our reser
D
2.0 Poor
Dennis, Oct 2018
Pros:Nothing
Cons:I arrived at the the rental location two hours before scheduled pickup time. I was told they couldn't honor rate given on Kayak unless I sat and waited the two hours. Even though I was going to drop off the car even earlier on the day of return. Found another car at a different agency at the airport and was on my way in less than 45 minutes. Avis just lost a customer for life.
A
2.0 Poor
Anonymous, Mar 2020
Pros:The young gentlemen at the front desk counter was very unprofessional and rude. He canceled my reservation and told me that he doesn’t need my business.
Cons:I honestly think that there is no help for this location. Unless they hire new people who are professional and friendly towards the customers.
J
8.4 Very Good
Julia, Jan 2018
Pros:They were very pleasant. Car was very clean and ran well.
Cons:Not enough staff at the desk to handle the number of customers.