Pros:The car was fine. No big deal, it's a pretty new car.
Cons:When my husband picked up the car at 2 o'clock in the morning, he was told it would be $23.17, and we have a confirmation email to prove it. When we returned the car later in the day, they charged us $36.88. When we pointed out the error, they said that their "system was down," but promised they would correct it when the system was up. They have not done so. This is completely unacceptable, and we expect a refund for the difference. Let's see if we actually get it.