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14 Dec — 21 Dec
Same drop-off
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Wed 14/12
Wed 21/12
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U-Save customer reviews

PassableBased on 165 verified guest reviews
5.2Value for money

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4.0 Mediocre
Cons:At the airport, there was no USave rep and the other car rental agencies said they didn't exist anymore. It was all a scam, as they do exist but the Kayak quoted price was all a lie. It doesn't include Mandatory insurance at an extra $20 a day. Kayak is as much at fault as Usave so be careful
2.0 Bad
Cons:They called me to let me know they were closing before my reservation time and did not refund me my money.
2.0 Bad
Cons:I got a car full of scratches from them. When I returned the car, they showed us a scrach on the car saying we should pay 500 dollars for the damage, but actually I drove the car very carefully, never got any accident! We were in a hurry to catch the flight so could not spend time to argue. I came back and wrote several emails to them, they had no response at all.
2.0 Bad
Cons:Usave is terrible! A lot of hidden fees and awful customer service. The guy didn't even know the number to the customer care of usave. Don't be fooled by the low price! They get you on the hidden fees that you don't see on the kayak site! F-
3.6 Poor
Cons:I received my rental and everything was fine. Two days into my trip the brakes on the car I rented failed and thank god I was able to stop the car. I then had to get the brakes replaced at my expense. Making the trip miserable. I was reimbursed for the brakes after I returned the car, but in no way does that compensate for the moment you step on the brakes to find there are none. This company needs to remember that vehicle maintenance and customer safety needs to come first and foremost.
2.0 Bad
Cons:They force you to take on their insurance if you cannot produce a letter for your insurance company proving coverage. The coverage offered was 1 1/2 times more than the rental.
2.0 Bad
Pros:We liked the van ride from and back to the airport, which was a separate contractor, who did not work for U-Save.
Cons:The rental office was unpleasant, with inadequate lighting and seating. The two male clerks were slow; one having a heated, extended discussion with two young men about their credit card, and the other flirting with an attractive woman. There were disputes with the three people ahead of me in line. A half hour later, when it was my turn, the clerk demanded my insurance verification, and we had to call my insurance agent to have it faxed on the spot. Then I questioned an additional charge for a toll stickler for highways in Puerto Rico and whether I needed to take the extra insurance, and the clerk became angry and said, "I'm not renting a car to you," and told us to leave. So, we went back to the airport, and took a van (our third van ride) to Dollar Rent-A-Car, which worked normally. We did need the toll sticker and extra insurance, but they were cheaper at Dollar. We wasted the first two hours of our vacation with U-Save. Don't do it! (The title of this review was proposed by the person in line ahead of me.)
2.0 Bad
Cons:The numbers given on the reservation - one was the corporate HQ in Mississippi which didn't answer the phones and the local number was a disconnected Verizon wireless number. No shuttles despite advertisement, and when I took taxi to the address in the reservation there was no such business there. What the heck? This wasn't at any small airport, it was at LAX. Several hours later when I'm already in another company's rental car I got a call back from the HQ who said the reservation email must have had old phone number and address. As for the shuttle, they would have needed me to take a shuttle to a private parking garage telling them I'm using their lot and then crossing the street. That is shady as heck. Too bad for them I already listed this as a fraudulent/scam charge on my credit card. Lady at HQ said they would fight it, and I broke my cool and told them to suck an egg. Good luck getting your $32 from me.
2.0 Bad
Cons:Horrible experience with this company. I made a reservation online for $104 and was originally very happy with this price. We arrived at the airport and waited for over 30 minutes for a shuttle while watching shuttles for other rental car companies go by 3-4 times each. USAVE San Juan, PR is just one guy at a desk in the corner of a tiny office in a strip mall. The guy driving the shuttle dropped one of our bags and broke something. Then we get to the guy behind the counter and he tells us smugly that the rental is actually going to be triple the price. There are multiple hidden fees that he would not explain to us. He said we had to pay for insurance, even though we had proof our insurance company covered rental cars in Puerto Rico. Insurance was going to be over $100 alone. Everyone in the shuttle with us left with the same problems- nobody actually got a rental from USAVE. I watched the guy behind the counter made several people cry because he was so rude. I have no idea how they stay in business other than the fact they still charged my credit card for the reservation. I am disputing this charge now. This company's business is a classic bait and switch- they get people coming after a long day of traveling, stuck away from the airport or any other place, and then force increased fees. Please do not make a reservation at this company- for your sake and so maybe they will eventually go out of business! The price is a lie, and so is the fact you need to buy their insurance to get a rental. No one else we talked to in Puerto Rico had this problem. You legally have the choice to waive their extra insurance. What USAVE is doing is illegal and they should be put out of business.
2.0 Bad
Cons:This company is off-site and they offer no shuttle service. They say at the time of the reservation just to call them they will pick you up from the airport. They never ever ever picked up the phone after I called them way too many times over 45 minutes. After nearly an hour, I just went over to the airport Rent-A-Car center

U-Save car hire prices in Malaysia

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Where can I find U-Save car rentals?


Blvd Luis Donaldo Colosio KM 15 Carr.


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Average price

RM 65/day

Good deal

RM 65/day

Top tips for renting a car from U-Save

  • 25% of our users found rental cars from U-Save for RM 65 or less
  • Book your rental car from U-Save at least 11 weeks before your trip in order to get a below-average price.
  • Economy car hire from U-Save is around 56% cheaper than other car types, on average.

FAQs about renting a car from U-Save