Pros:The car was clean and in good working order. The attendant was polite and very patience. But really?, one attendant 3 days before Christmas?
Cons:I had a reservation for a full size car, as my family was all meeting in California for the holidays. The reservation was set to pick up the car at 6:00 PM. I arrived at 5:55. When I arrived there were two people in front of me. Neither of which spoke english. The attendant tried and tried to explain the rental agreements while I waited. I waited for one hour for him to process two customers. When it was finally my turn, he informed me there were no full size cars available and that the car had to be cleaned. At that point, I was pretty upset. I had to wait another 20 minutes for the car to be cleaned. In all, the transaction took over 90 minutes and I did not get the car size I reserved. And for what?, to save a few dollars over one of the majors? I am very disappointed Kayak would recommend such a terrible 3rd tier car rental agency. Lorrin