Pros:Rude staff, not honouring reservations and forcing travellers to accept higher rates for cars in poor conditions
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10.0 Wonderful
Anonymous, Sep 2016
Pros:it was easy, the care was new, all process took about 5 minutes.
Cons:1. I'd rather know upfront about mandatory payments not included into the primary payment information (e.g, liability insurance) 2. It would n be more convenient to return care tot he same location where you take it - terminal 3.
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3.2 Poor
Anonymous, Apr 2019
Pros:The car we rented was crashed no one told us beforehand until we went to pick it up terrible customer service. They were out of cars so we had to use another rental company cost us 4 times more!
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8.8 Very Good
Anonymous, Apr 2017
Pros:Drop off was super easy and efficient
Cons:N/a
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10.0 Wonderful
Chad, Jul 2017
Pros:The car was awesome and the staff was great!
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4.0 Mediocre
Anonymous, Sep 2017
Cons:Waited over an hour to get my car
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7.6 Good
Anonymous, Aug 2016
Pros:Convenient once we realized it was to go to the train station itself.
Cons:Address given for dropoff didn't exist.
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8.0 Very Good
Anonymous, Jan 2018
Cons:Didn’t like having to show a receipt for gas fill up within 5 miles
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9.2 Wonderful
Ryan, Nov 2017
Pros:The car was great - clean, ran well, and I even had to call Support because I locked the keys inside and they were extremely helpful finding someone’s to help me.
Cons:Only one employee was scheduled on the Tuesday before a busy holiday for traveling and he was expected to manage both Avis and Budget? I didn’t wait too long in the grand scheme of things but you should definitely be more prepared to handle then influx in business for next year. I don’t recall the guy’s name but he did awesome given the circumstances. All I heard then entire time I was waiting was the phone ringing in the background but he didn’t have time to answer it.
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6.0 Okay
Anonymous, Oct 2015
Pros:Nice car
Cons:When I got to the rental place it was a higher cost and then they overcharged me a fuel fee at the end even though I had filled the tank with gas.