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Same drop-off
Driver's age: 25-65
Budget customer reviews
6.6
10,000 verified ratings
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The vehicle had just been returned and there was no one to detail it and there was nothing else available even though I had made a reservation
Great service. Friendly & helpful
They are a budget rental company with the exception of price. Astronomical. I booked a luxury suv and was given a mini van. I went back in and they were nice enough to put me in a cheap suv. Do you think I was given a discount? Nope.
They didn’t have the car that I rented - it made my travels much more difficult.
Extremely long wait time to pick up the vehicle. Decided a day later that we wanted a larger vehicle, so we made a reservation online for a larger vehicle. Went back and waited in line for another two hours only to be told they didn’t have a vehicle
When I showed up a half hour after my rental time to pick up my rental car, they said there would be a half hour to 40 minute wait for my rental car. I said I had a reservation and the man at the counter gestured to a group of people (maybe 20) sitting on the side and said "so do all of these people and they have to wait for their cars too." He told me that the cars were on site but just needed to be cleaned. They wouldn't finish checking us in until our car was "ready" and said they would call us up to the desk at that time. Other than having to wait in a long line to get my car before, I've never been told that my car wasn't ready. I was lucky to not have to be anywhere right away which is different than other work trips.
Easy pick up and return. Nice vehicle
All Everything was good
Counter service was good. However the vehicle that I was lead to believe was to get, wasn’t even available by Budget. Vehicle I was given was filthy, so bad that I could barely see out the windshield
I'm writing to formally complain about a confirmed reservation that was not honored, and to request a full refund plus compensation for the losses it caused. I arrived at the pickup counter on time, and your staff told me **no cars were available**. A confirmed reservation is a commitment. Turning a customer away at the counter with no vehicle and no alternative is a failure of your core obligation. This wasn't a casual rental — it was one leg of a planned itinerary where **the other leg was a flight**. With no car, my entire plan had to be scrapped and rebuilt on the spot. The fallout cost me approximately **$400** in extra expenses. I am requesting: 1. A full refund of all charges on this reservation 2. Compensation for the $400 in direct costs your failure caused I expect a written response within 7 business days. If this isn't resolved satisfactorily, I'll be filing complaints with the BBB and my state attorney general's consumer protection division. Regards, Dinesh K
Budget car hire prices in Malaysia
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Where can I find Budget car rentals?
Address
Lot E10-5 Counter Aeromall Senai International AirportHours
Phone
+60 7 590 8821Good to know
Most popular city | Most popular car type | Average price | Good deal |
|---|---|---|---|
Taipei City | Medium | RM 96/day | RM 94/day |