Cons:I tried multiiple times to contact EZ Rental to change the pick up time for my flight. I could not get anyone on the phone. I then tried to get a refund so i could make other arrangements and rent from a company that might be more responsive. I couldn’t get s refund. I ended up renting another vehicle from a company that answered their phones and had to eat this rental.
Anonymous, Jan 2018
Cons:They wanted to chaege me an extra 200 dollars because "the TEXAS LAW" REQUIRED ANOTHER insurance
Patricia, Apr 2019
Cons:Agent deceived us on charges and manager would do nothing. I would never use them again. Terrible customer service.
Steven, Jan 2018
Cons:I never got my car and i was given the run around by both companys and i never got a refund
Anonymous, Sep 2018
Cons:they didn'r rent me the car because i'm a florida resident that needed a car able to fit 8 or more passengers
Anonymous, Feb 2018
Cons:could not get ahold of anyone to change pick up time, would not hold car after my flight was canceled
Anonymous, Feb 2016
Cons:Advantage which owns them run the worst business model I have ever come across. If i had known that they owned ez I never would have used them
Ken, Nov 2016
Cons:When i came to the rental counter with my Kayak reservation the clerk gave me a price that was almost double compared to what i had on the reservation. She told me that she did not know what the reason for the discrepancy was. I had to cancel this reservation and rent from Dollar.
Erick, Jan 2016
Cons:They automatically canceled our reservation because the location rates were not the same as the ones posted online. Awful service. They should've called all the affected reservations as the errors were internal.
David, Oct 2018
Cons:The car type available on Kayak is not actually available to residents within 65 miles. In addition, if your credit card doesn't swipe once because of a smudge, they don't let you swipe it again and cancel your whole reservation.