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Book Hertz car rentals

Driver's age: 25-65

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Hertz customer reviews

6.2
Okay10,000 verified ratings
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A
2.0 Poor
They had me drop off my car at a location that was too short to accept the vehicle. I had to get it towed the next day from my home.
R
2.0 Poor
Extremely disappointing experience. I booked a one-way rental to pick up in Page and return to Hertz in Las Vegas, but when I arrived in Page, I was told they would not honor the reservation because I was returning at a different Hertz location. The woman at the customer service desk was very rude and, when I tried to make a new reservation to return to Page, she told me they were an affiliate and refused to make a new reservation. I was left without a car for 3 days in an area where Uber drivers are not available. What makes this even more frustrating is that this location closes at 5:00 PM, before the only daily flight into Page arrives. This makes absolutely no sense. I ended up without a car for three days, had to pay extra for taxis, new flight and hotel reservations and lost valuable vacation time and sightseeing opportunities. I also had to cancel my return flight from Las Vegas and book a new, more expensive flight from Page, which cut my vacation short by a day. I did not receive a refund for my original flight either. I also had to change my itinerary completely. Most of all, I was horrified at the customer service representative's disrespectful attitude and unwillingness to help in any way. While I was at the location, I heard multiple other customers complaining about this specific Hertz location. Based on my experience, I would strongly recommend using Avis, which I ultimately had to use instead.
A
2.0 Poor
⭐ 1 Star — Absolutely Terrible Customer Service I reserved a full-size truck online through Hertz, with a 5:00 PM pickup time clearly specified on my reservation. I arrived at 5:00 PM only to be told they had no trucks available. No advance notice, no phone call, no email—nothing. Instead of helping resolve the problem, the employee gave me a phone number for the downtown location and essentially sent me on my way. I called the number and was first routed through an AI system, then transferred to an overseas call center where communication was extremely difficult. The representative’s solution? Give me a list of local Hertz offices and tell me to call around myself to see if anyone had the vehicle Hertz had already confirmed and reserved for me. I honestly cannot believe this is how a legitimate national rental car company operates. What is the point of making a reservation if Hertz doesn’t have the vehicle and makes the customer hunt around town for one? I finally called Enterprise down the street, made a reservation, and they took care of me. Hertz turned what should have been a simple rental into a complete waste of time. Some of the poorest customer service I’ve experienced. Never again.
A
4.0 Mediocre
I wa very disappointed that Hertz considers a Subaru Crosstrek a mid size SUV. I was traveling with 3 individuals the are tall (2 over 6 feet). Subaru describes this vehicle as a SMALL crossover. The pick up and drop off were frought with challenges. Not quite enough gas (though the pump clicked off) led me to go add gas in order to avoid a 38 dollar charge. This led to me being "late" returning and a 28 dollar charge. I will give credit to the drop off person. She was able to override the charge, It just felt disappointing.
D
2.0 Poor
Wouldn’t let me change my dates well when my plans altered twice (well in advance of travel). Had to cancel reservation and that charged me a significant amount for the cancellation. Will never use Hertz again.
K
2.0 Poor
They sent me to a location to pick up a vehicle but the office was already closed. I had to pay $100 in uber fees.
A
4.0 Mediocre
Hertz promised a "skip the line check in", but when I arrived my selected grade of vehicle "wasn't ready." However there were tons of more expensive vehicles ready if I wanted to pay for an upgrade! It was so clearly just a money making scheme. I ended up standing in line. Super annoying!
T
2.0 Poor
They canceled my pick up truck because my flight was delayed 1 hour. I listened to a Hertz agent rent the truck I had reserved to another couple. They said there was nothing they could do. No empathy. Also, it was 1:30 in the morning. I was tired and stranded at the airport. They had no other available vehicles.
A
2.0 Poor
The dropoff location was closed the whole day of the dropoff, so I was charged more than 7 times the original rental fee for failing to know that the rental I initially paid for was bogus. Hertz agreed to refund the charges after 6 hours of extra driving and time trying reach customer service, but they lied and refund only a fraction. It took another round of CS to get the rest of the refund. It hasn't been finished yet.
A
2.0 Poor
Said don’t have the intermediate car we reserved. Tried to give us smaller car then tried to give larger Volvo with a 700 upgrade price tag. Didn’t give options for insurance just charged after they wouldn’t give options on car I took Volvo and then we went out to car and saw there were other intermediate cars and went back in and had them give me a different car. Would never use hertz again. They try to rip people off in other countries .

How other car rental agencies scored

Hertz car hire prices in Malaysia

These are the best prices for 26 Aug - 2 Sep.
Honda City car
Honda City
or similar Small
4
2
2/4
RM 348/day
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Where can I find Hertz car rentals?

Address

Kuala Lumpur Itnl Apt

Hours

Monday07:30 - 22:00
Tuesday07:30 - 22:00
Wednesday07:30 - 22:00
Thursday07:30 - 22:00
Friday07:30 - 22:00
Saturday07:30 - 22:00
Sunday07:30 - 19:00

Phone

+60 3 8787 4572

Address

20 Jalan Perak Kuala Lumpur

Hours

Monday08:00 - 18:30
Tuesday08:00 - 18:30
Wednesday08:00 - 18:30
Thursday08:00 - 18:30
Friday08:00 - 18:30
Saturday08:00 - 18:30
Sunday08:00 - 13:30

Phone

+60 3 2181 0658

Address

Lot G01a-02a Gf Wisma Mpl

Hours

Monday00:00 - 23:59
Tuesday00:00 - 23:59
Wednesday00:00 - 23:59
Thursday00:00 - 23:59
Friday00:00 - 23:59
Saturday00:00 - 23:59
Sunday00:00 - 23:59

Phone

+60 3 2026 2497
View deals

Good to know

Most popular city

Most popular car type

Average price

Good deal

San Francisco
Small
RM 52/day
RM 48/day

Top tips for renting a car from Hertz

  • 25% of our users found rental cars from Hertz for RM 48 or less
  • Book your rental car from Hertz at least 6 weeks before your trip in order to get a below-average price.
  • Small car hire from Hertz is around 40% cheaper than other car types, on average.

FAQs about renting a car from Hertz

  • How much does it cost to rent a car from Hertz?

    On average a rental car from Hertz costs RM 220 per day.

  • What is the most popular rental car from Hertz?

    Economy (Lancia Ypsilon or similar) is the most frequently booked rental car type from Hertz.

  • How many car rental locations does Hertz have?

    Hertz has 7,383 car hire locations worldwide. Take a look at our Hertz car hire location map to find the best car near you.

  • Which countries does Hertz have rental car locations in?

    Albania, Algeria, Angola, Anguilla, Antigua And Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahrain, Barbados, Belarus, Belgium, Belize, Benin, Bolivia, Botswana, Brazil, British Virgin Islands, Brunei Darussalam, Bulgaria, Cambodia, Cameroon, Canada, Cape Verde, Caribbean Netherlands, Cayman Islands, Chile, China, Colombia, Costa Rica, Croatia, Curaçao, Cyprus, Czech Republic, Denmark, Djibouti, Dominican Republic, Ecuador, Egypt, El Salvador, Estonia, Faroe Islands, Fiji, Finland, France, French Guiana, French Polynesia, Gabon, Georgia, Germany, Ghana, Greece, Grenada, Guadeloupe, Guam, Guatemala, Guernsey, Guyana, Haiti, Honduras, Hong Kong, Hungary, Iceland, India, Iraq, Ireland, Isle of Man, Israel, Italy, Ivory Coast, Jamaica, Japan, Jersey, Jordan, Kazakhstan, Kenya, Kosovo, Kuwait, Laos, Latvia, Lebanon, Lithuania, Luxembourg, Madagascar, Malaysia, Malta, Martinique, Mauritania, Mauritius, Mayotte, Mexico, Moldova, Monaco, Montenegro, Morocco, Mozambique, Namibia, Netherlands, New Caledonia, New Zealand, Nicaragua, Nigeria, North Macedonia, Northern Mariana Islands, Norway, Oman, Pakistan, Palau, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Poland, Portugal, Puerto Rico, Qatar, Romania, Russia, Réunion, Saint Barthélemy, Saint Kitts and Nevis, Saint Lucia, Saint Martin, Samoa, Saudi Arabia, Senegal, Serbia, Seychelles, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sri Lanka, St. Maarten, Suriname, Sweden, Switzerland, Taiwan, Tanzania, Thailand, The Bahamas, Togo, Trinidad and Tobago, Tunisia, Turks and Caicos Islands, Türkiye (Turkey), U.S. Virgin Islands, Uganda, Ukraine, United Arab Emirates, United Kingdom, United States, Uruguay, Uzbekistan, Vanuatu, Venezuela, Vietnam, Western Sahara, Yemen and Zimbabwe

  • How much does it cost to rent a car from Hertz for a week?

    On average a rental car from Hertz costs RM 1,543 per week (RM 220 per day).

  • How much does it cost to rent a car from Hertz long term for a month?

    On average a rental car from Hertz costs RM 6,612 per month (RM 220 per day).

Everything you need to know for your Hertz car rental