Pros:Aside from the general shady feel/impression I had, nothing "bad" actually happened. Additionally, the guy who shuttled me from the airport and back to the airport was friendly and gave me some information about the city and things to do.
Cons:1. Bus doesn't pick you up unless you call them to come pick you up. 2. The car you get is not like advertised on Kayak.com. The option I picked said "Hyundai Elantra or Similar," or something to that extent. The picture shown was that of a new, or relatively new, car. When I went to pick up my car, the first car offered to me was a mid-2000s Kia Spectre that looked like it was about to break down. Upon complaint, they re-did the contract and told me they had corrected the mistake. Upon inspection of the contract, the car being offered was a 2005 Kia Amanti which looked even older. Upon further complaint, they walked outside with me and told me that I could pick from any car they had available, but that everything I saw was what my selection was limited to. I ended up with a 2012 Malibu with about 70k miles on it, but at least it didn't smell like smoke. 3. Insurance. I felt very mislead with dealing with them with insurance. When I arrived, I asked about the option to purchase insurance that I was given on Kayak.com. It was something like $9/day. When I brought it up, requesting insurance so that I could totally and completely avoid involving mine in the event of any accident, they told me that insurance was $14.99 for the whole duration. This sounded good, but already weary I again re-read the contract. The insurance being offered would only serve as secondary insurance to my insurance. I again complained, and again the contract was modified. This time, they told me the insurance would serve as primary insurance, but by this time the price had jumped from $116 for a thursday-sunday to about $210. Again, I re-read the modified contract and noticed that this increased rate carried a $1,500 deductible. I this time expressed that I wanted complete coverage so that in the event of some unfortunate event, I was covered. They asked what my provider's deductible was, and I told them it was $1,000. They crossed out the $1,500 on the contract with a pen and wrote $1,000. Feeling increasingly uncomfortable with the insurance protection they were offering, I told them I wanted to opt out of insurance with them. They printed a final modified contract which is what I ultimately signed. 4. Cancellation. This one wasn't too surprising, but they wouldn't let me cancel the reservation without penalty. I noticed while waiting for them that two blocks away there were 3 other car rental providers which I had decided I'd rather pay more at. They told me that failure to rent would result in a full day being charged against my car as a late cancellation penalty. In summary, Pacific seemed shady, low quality, and very misleading. I learned a lot about what to be cautious of in renting a car and will never be renting from a Pacific again. It's much more assuring to pay an extra 5-10/day and rent from a more reputable and well known car rental provider.