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Being updated of the status of flight periodically

Airport was crowded. As many other flights were delayed too.

Staff very helpful and knowledgeable... enjoyed my flight! Thank you so much!

Nothing...everything was perfect!

The cabin crews were friendly and helpful.

Both flights that I boarded got delayed but no assurance or informed by staffs on what time it might take to arrived.

I was facing lot issues with my baggage as they dropped my baggage at malashiya instead of dropping at my final destination

Check in and boarding we're both quick and easy. There were unsold exit row seats on our flight and the flight attendants lets us change seats. The in flight meals were quite tasty.

The beverage options were limited and mostly consisted of different flavors of fruit soda. The flight attendants sprayed the cabin with a strange aerosol before landing. Trash was not collected during the flight.

In flight meal.

Got told luggage would go straight to bali from origin in Nepal. Waited at baggage check in jarkata just in case. Sure enough, our baggage comes out. Transfer to domestic terminal was almost impossible since we were given no information and our flight number changed completely. All of a sudden it was batik air not malindo, which has a completey different terminal. Will not be travelling with malindo again.

Same as previous, no fuss.

Service and comfort with blanket, and entertainment movies.

Luggage collection rather late in Bali.

Staff very helpful and knowledgeable... enjoyed my flight! Thank you so much!

Nothing...everything was perfect!

Delayed

Quick easy and simple. Staff were very friendly.

Plane was delayed twice and nothing was communicated. They where aware that we we missing our connecting flights and promised to give us accomodation overnight a KL. when we arrived at KL there was again no communication and they then told us there was to be no accomodation, they had flat out lied. I after about an hour lining up to get a replacement ticket for the next flight (which took unnecessarily long considering they knew this was happening hours in advance), we went to the airport hotel which I would have booked if they had not lied to me to find that it was booked out.

An apppology for a start and hopefully some compensation

I request for extra water but I was just given the glass which was on my tray. The Stewart told me he would come back but never did... not very nice One Air Asia, sûre you have to pay for the drink but you don't stay thirsty, and finally ticket is much cheaper...

Nothing at all!

Worst handling of delays and cancellations I have ever experienced. Worst management ever! More than 17 hours delay before I finally got on another plane. No hotel, no food, no nothing.

Their app is useless. Not user friendly and always down ! Their staff can't even give proper directions on what need to be done in terms of getting upgrades ! Such a shame how it this airlines is getting from bad to worst. They use to be great and my number one choice , but now they are just a disappointment. I am only supporting MAS because they are my national carrier

Malaysian airlines airport crew at least tried to get us back to Singapore.

Malaysian airlines did not offer us any incentives or better seats after removing us from our flight. We were seated separately and all in the middle row.

Staff very helpful and knowledgeable... enjoyed my flight! Thank you so much!

Nothing...everything was perfect!

On time.. .short flight

Cramped seats

Being updated of the status of flight periodically

Airport was crowded. As many other flights were delayed too.

The flight was delayed today for half an hour

Staff very helpful and knowledgeable... enjoyed my flight! Thank you so much!

Nothing...everything was perfect!

More than 3h late, no information, gate close (we had to wait in the corridor), nothing to drink during the flight. And I had to pay 80RM just to travel with my umbrella,

The cabin crews were friendly and helpful.

Both flights that I boarded got delayed but no assurance or informed by staffs on what time it might take to arrived.

On time.. .short flight

Cramped seats

Leg space and good arm rest

No in flight entertainment (movies)

Very dissapointed, both flights scheduled by Malindo Air was rescheduled, first one moved for next day unbeliavable!!!

Very dissapointed, both flights scheduled by Malindo Air was rescheduled, first one moved for next day unbeliavable!!!

The seats are more comfortable compared to the other budget airlines.

The crew doesn't smile most of the time, sometimes they sound like ordering when they request something. The movies selection is either old, or mostly Indian movies.

Check in and boarding we're both quick and easy. There were unsold exit row seats on our flight and the flight attendants lets us change seats. The in flight meals were quite tasty.

The beverage options were limited and mostly consisted of different flavors of fruit soda. The flight attendants sprayed the cabin with a strange aerosol before landing. Trash was not collected during the flight.

Check in staff was trying to ensure me that hoping the cabin crew can help me changed seats

Flight was delayed by 2 hours. What's worst my 5 years old daughter have to be seperated from me. And instead of them asking the passengers to swap they'd expect me to solve their stuffed up. Not very impressed at all

Plane was delayed twice and nothing was communicated. They where aware that we we missing our connecting flights and promised to give us accomodation overnight a KL. when we arrived at KL there was again no communication and they then told us there was to be no accomodation, they had flat out lied. I after about an hour lining up to get a replacement ticket for the next flight (which took unnecessarily long considering they knew this was happening hours in advance), we went to the airport hotel which I would have booked if they had not lied to me to find that it was booked out.

An apppology for a start and hopefully some compensation

Delayed

Being updated of the status of flight periodically

Airport was crowded. As many other flights were delayed too.

Check in and boarding we're both quick and easy. There were unsold exit row seats on our flight and the flight attendants lets us change seats. The in flight meals were quite tasty.

The beverage options were limited and mostly consisted of different flavors of fruit soda. The flight attendants sprayed the cabin with a strange aerosol before landing. Trash was not collected during the flight.

The seats are more comfortable compared to the other budget airlines.

The crew doesn't smile most of the time, sometimes they sound like ordering when they request something. The movies selection is either old, or mostly Indian movies.

Leg space and good arm rest

No in flight entertainment (movies)

Cramped seats

Being updated of the status of flight periodically

Airport was crowded. As many other flights were delayed too.

Staff very helpful and knowledgeable... enjoyed my flight! Thank you so much!

Nothing...everything was perfect!

The flight was delayed today for half an hour

The cabin crews were friendly and helpful.

Both flights that I boarded got delayed but no assurance or informed by staffs on what time it might take to arrived.

No fuss, well organised.

Leg space and good arm rest

No in flight entertainment (movies)

Same as previous, no fuss.

I have flown Malindo before and I have been happy about tbeir customer service.

No fuss, well organised.

Leg space and good arm rest

No in flight entertainment (movies)

In flight meal.

Got told luggage would go straight to bali from origin in Nepal. Waited at baggage check in jarkata just in case. Sure enough, our baggage comes out. Transfer to domestic terminal was almost impossible since we were given no information and our flight number changed completely. All of a sudden it was batik air not malindo, which has a completey different terminal. Will not be travelling with malindo again.

Service and comfort with blanket, and entertainment movies.

Luggage collection rather late in Bali.

The crew were very pleasant... they were efficient and organised, modern, smart and 'on it' when necessary. I didn't eat as flights were short... no entertainment although they do have Rokki wifi to watch stuff on phones and tablets... I didn't bother though. Boarding was slick... time lost due to late departure was largely recovered in flight... Aircraft was clean and comfortable. Will definitely use as my airline of choice when travelling in the area...

Too hot - needed cooler air

Delayed

Staff very helpful and knowledgeable... enjoyed my flight! Thank you so much!

Nothing...everything was perfect!

I was facing lot issues with my baggage as they dropped my baggage at malashiya instead of dropping at my final destination

Ease of booking and 30kg baggage allow all included in quoted flight cost

Food quality appears to be falling down in variety and quality

Service and comfort with blanket, and entertainment movies.

Luggage collection rather late in Bali.

Check in and boarding we're both quick and easy. There were unsold exit row seats on our flight and the flight attendants lets us change seats. The in flight meals were quite tasty.

The beverage options were limited and mostly consisted of different flavors of fruit soda. The flight attendants sprayed the cabin with a strange aerosol before landing. Trash was not collected during the flight.

I have flown Malindo before and I have been happy about tbeir customer service.

The flight was delayed today for half an hour

Quick easy and simple. Staff were very friendly.

On time.. .short flight

Cramped seats

Delayed

Service and comfort with blanket, and entertainment movies.

Luggage collection rather late in Bali.

Check in and boarding we're both quick and easy. There were unsold exit row seats on our flight and the flight attendants lets us change seats. The in flight meals were quite tasty.

The beverage options were limited and mostly consisted of different flavors of fruit soda. The flight attendants sprayed the cabin with a strange aerosol before landing. Trash was not collected during the flight.

In flight meal.

Got told luggage would go straight to bali from origin in Nepal. Waited at baggage check in jarkata just in case. Sure enough, our baggage comes out. Transfer to domestic terminal was almost impossible since we were given no information and our flight number changed completely. All of a sudden it was batik air not malindo, which has a completey different terminal. Will not be travelling with malindo again.

Cramped seats