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Business class ticket should include lounge access and seat selection. The food quality and varieties should be more. It was surpirise that no dessert was offered.

Nice crew , clean cabin , food was delayed due to problem with the quantity .

1 hour flight. No complaints. Some drinks would have been nice.

Very delayed and uncomfortable seats. Nothing written in Urdu for Pakistanis. Tons of Pakistanis use the airline they should ensure the airline is accommodating them properly.

It was worst flight ever of 26h. Poor service and seating. Flight from Abu Dhabi to Islamabad service and seating was worst ever. No tv extra.

The flight was delayed which cause me to miss my connecting flight in AbuDhsbi airport.

It has been a couple of years since I flew with Etihad last, after having a unpleasant experience with them coming out of the pandemic. I can say that the experience has uplifted, but I can’t really rate the service. At Barcelona airport the service was great, with their dedicated Etihad staff very helpful. The onboard experience wasn’t great, not very personalised and it really makes sense why Etihad doesn’t feature in the top 10 2023 Skytrax awards. The crew just seemed to be inattentive and almost absent from the cabin. I felt that I had to keep getting their attention. Even after I’d finished my meal, an hour went by before I had to call them to clear the tray/plate etc.

Ripped off and broken seats in Business class. Seats stink and need to request the staff for additional bedsheets. Crew if very friendly though

Boarding was quick and efficient. Ground staff were pleasant and courteous. Food was tasty, portions were good for me. Food containers kept slipping on the tray. Tray would look better with an anti-skid tray mat. I had the bulkhead seat which was very uncomfortable for couple of reasons. Aircraft is designed with no throughput to move across aisle to aisle. Passengers kept jumping over my legs to get from one side to the other to use the toilet. Secondly I had a mother and 9 month baby next to me. Mom had to hold baby for 12 hours in her lap as he did not fit into the bassinet. Half the baby was on my lap during the flight. Aircraft temperature was very cold - light attendant said it was the central cooling and nothing could be done about it. Movie selection was very poor old and outdated.

Very very bad service very tight seats never ever flying with Etihad again