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Scores according to KAYAK customer reviews
Pros: "Best crew we’ve ever had."
Cons: "Qatar website needs work"
Cons: "Getting on and off the plane took some time, but doesn't it always? Economy class was slightly more comfortable than many other airlines, but nothing to write home about. Qatar Airways really shone in the food, the service (both onboard and off) and the entertainment. Good experience."
Cons: "Not a lot other than better choice of movies and music. Super airline as always"
Pros: "Response is the same as above"
Pros: "Crew was very attentive & met all my expectations."
Pros: "Empty plane."
Cons: "Service very reactive, particularly with so few passengers."
Pros: "The crew, Venyat looking after my aisle was exemplary. He kept note of when I was asleep when the service passed through. Whenever I go to the galley, he would notice and asked if I needed anything. And this is in Economy!"
Cons: "On the A350, the seat doesn't recline much. It was quite uncomfortable."
Cons: "Food was just not that great. Too many peppers in everything!"
Pros: "Crew were so good"
Cons: "Everything is good"
Pros: "The attendants were great."
Cons: "The food on all 4 flights was ok. Could have been more interesting recipes and dessert. The seats on all flights were consistently hard and stiff. It was impossible to get a decent rest because of that as well as the areas being pretty cramped."
Cons: "Seat comfort"
Pros: "The flight attendants were outstanding. Anticipated requests, were readily available and attentive without hovering over you. QSuite was superb. Food was excellent."
Cons: "Nothing. Everything was fantastic."
Pros: "The crew was professional. I had acute diarrhoea they insisted to eat some thing before they gave me the medicine,which was perfect. They checked every time my situation they even asked if I need a doctor waiting for me at the airport."
Pros: "The 2 trips were fantastic. From checking in to getting off the aircraft, service was a-okay."
Cons: "No comment."
Cons: "I was given incorrect date and missed my flight. I had to spend 750 £ and buy a flight from another airline to get home"
Pros: "We received friendly attitudes with lots of soft drinks. Upstairs in the airbus was good as my seat was near the emergency door, where I had room for my long legs. I was given aisle seats on both return flights so I could move about more. The meals were lovely. The airbus was good for peace & quiet from crying children."
Cons: "I had left an expensive style of neck/travel pillow i left in my Perth rental car but wasn’t supported to pick it up. I had to arrange for the car rental firm to post it. We had over 3/4 hr to fly. We were boarding. It’s a shame there wasn’t a quick way of getting my pillow to me without customs bureaucracy. It was a simple mistake. A toilet was blocked and temporarily unavailable. Some passengers were taking a long time and queues were building at different times."
Pros: "Phenomenal sericve Left my earbuds on the plane ther were returned before my next connection"
Cons: "Service service The q suite the airport and more service"
Pros: "The entertainment was reasonable, I enjoyed the festive choices."
Cons: "Screaming babies, obese people sat next to me, water rationing, not a pleasant experience. Arrived sleep deprived and dehydrated. I have much better experiencs on a visit to Australia - this was my third time this year!"
Pros: "The facilitated transfer in Doha within twenty minutes"
Cons: "The repetition of vegetarian food menu"
Pros: "The service was excellent & food satisfying."
Cons: "The liquor variety could be better."
Cons: "The plane was delayed at the start but that's was ok you need a safe plane but we missed the next flight. You don't flight to Cuba so missed all the next day flight to Cuba but you lost all four bags and not helping to get them back so missed the rebooked flights again, so stall waiting someone to find them."
Pros: "the staff were friendly and accomplished good travel nothing was too much for them."
Pros: "Fabulous crew, good choice of food and drinks and served whenever you want it. Good array of entertainment on offer but our flight was a 'sleeper' so after a fumble with the controls and the limited new releases, I opted to read instead. Seats are comfy and spacious, much wider than Emirates in the same class (who offer only an extra 1/2 inch width over economy). Amenity kit a quality piece that is both practical and useful."
Cons: "Crew seemed to have stopped referring to the passengers by name and offer a less-personalised service in Business than we have become accustomed to. The food choices while good, have been paired back as have the selection of wines."
Cons: "being in the middle of three"
Pros: "Boarding was great as well as comfort and crew. the flight was ok"
Cons: "however there was no internet and bad entertainment. You couldnt really navigate on Oryx One and it was hard to select the autoplay or map. There was no remote unlike the B787 between MAN and DOH. Pre-download things on laptops, tablets, phones or whatever ifyou are not going to sleep on the flight. It also took 3 hours because of UAE and Qatar :("
Pros: "The service on our flights was wonderful! Qatar is the best airline that I’ve ever flown on."
Pros: "Excellent entertainment very friendly crew"
Cons: "Food is becoming predictable Qatar Airways"
Pros: "Q-suits. Very comfortable and private. Great upgrade to the 777. WiFi now available for very reasonable price"
Cons: "Bus transfer to Termial 5 is VERY poorly organized and takes over an hour. This makes it harder to get to Terminal 5 even if you don't have to clear security again. Seats had a bar under the padding at about the position of my hips. Uncomfortable to sleep for several hours"
Pros: "Qatar Airlines has amazing service! And they have free internet!"
Cons: "The films are all sensored. And the free internet is only for 30 minutes."
Pros: "At gate boarding was I inefficient and managed professionally. On board entertainment was glitchy as the movies paused and skipped the entire flight."
Cons: "The staff were not trained well and unaware of how to conduct proper flow of customer screening."
Pros: "Spacious for economy, pleasant flight attendants"
Pros: "Choice of flight from Utapao really was a no brainer. 45 minutes from home to departure lounge, had I flown from Bangkok I would still have been on the motorway! Everything went like a dream, a huge thank you to all at Qatar Airways, a true quality service."
Pros: "No proper meal provided"
Cons: "PROPER comfort zone not provided at all"
Pros: "Food crew and entertainment were all good thanks"
Cons: "A child behind me kept kicking the back of the seat all the time and the mother did nothing about it"
Pros: "Everything was first class with excellent service"
Cons: "Long flight with long layover in Doha"
Pros: "The bag with socks and toothbrush with paste was a nice touch. The flights operated on time! The seats were fairly comfortable for coach class."
Pros: "All the services plus the entire team"
Cons: "Food and service and crew"
Pros: "Good service!! Good food!! Great staff!!"
Cons: "No food on board!! Staff says it got over when i have selected my food selection!!"
Pros: "Ended up having spare seats beside me. Planes were new and in great condition. Staff were very good."
Pros: "Food was good. Quick response to call"
Cons: "Toilet wasnt clean enough. Not offered water regularly"
Pros: "5 star service"
Cons: "no wifi"
Pros: "Staff is friendly"
Cons: "The seats are tight and I am a slim person"
Cons: "- Leg Space is challenge"
Pros: "Qatar airways is the best airlines and they serve you like a 5 stars hotel"
Cons: "The problem is when they linked a flights frome other airlines companies. Under ( one world ) On this flight the were linked with sirlankian airlines The flight was full and a lot of older asian on flight they don’t respect people and speak loudly The smell was not good enough"
Cons: "As above"
Pros: "smooth flight"
Cons: "- the baggage drop off counter guy was rude, so was his supervisor, they forced us to check our carry-on luggage and made it as they're doing us a favor for not checking our backpacks - there was a problem with the flight and got delayed 90 min, we missed our connecting flight and had to stay in DOH airport overnight - the food was really bad compared to other flights by QA, my wife got food poisoning from their food"
Pros: "Seats were very comfortable. Plane interior was in new condition, including electronic window shade tinting."
Cons: "Staff was not particularly warm or attentive. Was never offered more to drink, and after asking for more wine was ignored."
Pros: "Boarding was efficient and the crew were nice."
Cons: "the seating is horrible. it was the tightest seating I've ever experienced."
Cons: "No internet available (2020). For the my previous flight, a month ago, was the same problem."
Pros: "Very nice airplane and pleasant crew"
Cons: "Nothing. Flight was amazing"
Pros: "The crew was very kind"
Pros: "15 years ago I told myself not to fly Delta anymore. But these 2 flights Detroit to Amsterdam and back changed my mind. I enjoyed the flight very much and I'm looking forward to the next one."
Pros: "Almost everything, especially the crew."
Cons: "Don’t feel like anything should be better to be honest"
Pros: "The pilot and the crews were helpful about the transit. Pilot make up a lot of time."
Cons: "Flight was delayed, had to run to my next connection flight."
Cons: "Boarding was chaotic & therefore delayed take off a little Receiving luggage was slow -@ 35 minutes from landing to luggage claim, so actual arrival was considerably later for those meeting me"
Pros: "Fantastic gate agents!"
Cons: "The food was terrible."
Pros: "The crew was great. The soecial meal request was hadled well despite oversight."
Cons: "Soecial meal request was made in advance but overlooked. Did not mind it so much as eating less is not a bad idea! To err is human."
Pros: "Crew helpful. Food good."
Cons: "Better range of movies please"
Cons: "The flight was a bit delayed, but the airline handled it incredibly well. I was put up in a great hotel with good free food and caught another flight the next morning."
Pros: "Crew was helpful and food was very good"
Cons: "There was no entertainment on the flight from Vancouver to Amsterdam and this on top of a two hour delay in taking off which led us to have to literally run to our gate in Amsterdam to make the connection to Mumbai"
Cons: "Too hot inside the aircraft"
Cons: "Staff rude and short"
Pros: "The friendliness of the crew"
Pros: "the trip was excellent and comfortable. LOved the windows that shaded out rather than the having to pull down the plastic blind. entertainment on board top notch screen huge One hostess , Helen was absolutely fantastic and the best I ve had on my many trips. I will recommend KLM whenever I can"
Cons: "the headrest is hard. Apart from that- all was fine"
Pros: "Checkin 1a at Schiphol had long lines, and no seperate counters for just bag drop. My family and I had to wait for 50 mins, to do a bag drop which in,y lasted 1 min! Flight was delayed, without proper announcements."
Cons: "Seat pitch could've been more. At least let us know via Whatsapp that the plane is delayed, or at which belt the bags would come out. This basic info was lacking."
Cons: "Delays, took my hand luggage into the hold,"
Pros: "The space at my feet with the chair in front was a bit akward."
Cons: "Not being seated next to small kids. Perhaps they should have a separate section? ;-)"
Cons: "We had 4 hour delay causing a stop over at 3am. So yeah"
Pros: "Crew was nice and friendly"
Cons: "Airplane so uncomfortable. Food horrible. Not even available for one of us what we ask for on what was offered. Bad taste and not what can be on a that length of time flight."
Pros: "Comfortable seat, friendly crew. Crew were conscious of recycling which I like a lot as there is so much waste on flight. Anything we can do to reduce waste is very welcome."
Cons: "Food wasn't very appetizing, pasta didn't have much flavor and I don't eat red meat so the other choice wasn't an option for me."
Pros: "Being fed was amazing and watching free TV was great!"
Cons: "I wish there were personal fans because it got uncomfortably hot sandwiched between people"
Cons: "Flight cancelled"
Pros: "The crew was nice and helpful (our flight was 2h late so they put us on the one before in business class for us not to miss our connection)"
Cons: "A lot of delays, on both flights. We spent twice as much time waiting than flying."
Pros: "quick/efficient boarding - good staff - good food - easy flight !"
Cons: "the connecting times for klm seem to be very close - if your running late to start - you may not make your next one -"
Pros: "Everything was good except for the entertainment consul for one of our seats."
Cons: "One of our entertainment consuls had to be rebooted 4 times and still didn’t work. We gave up asking."
Cons: "Lost all our bags so couldn’t ski"
Cons: "Need more leg room!!! Larger meals needed."
Pros: "great crew and comfortable flight."
Cons: "sceens in the plane to show map and direction of travel"
Cons: "Inflight was better than I expected. But needs upgrading air crafts."
Pros: "They considered my reguest of vegiterian food."
Cons: "I have no complaints."
Pros: "Very good service, teh flight attendants made it as pleasant as possible, plane left on time"
Cons: "tough to sit on a plane for 9.5 hours"
Pros: "Friendly and efficient crew. I travel KLM often and always enjoy the flights."
Cons: "There were several flight delays and gates were changes a few times."
Pros: "Crew was in a festive mood, the meal was unexpectedly delicious"
Cons: "Seats ok, but could be more comfy"
Cons: "I have ordered Wheelchair for my parents which one of my parent didn't get it on Mumbai Airport. When they arrived on Amsterdam Netherlands Airport they were dropped to the gate assigned first and once the gate changed on the fly no body came to help them moving to the new gate assigned which was far away to walk. Nobody even came to tell them that the gate has been changed. It was because of my father's alertness they didn't miss the connecting flight and when my father asked help to members on airport none of them helped my parents and other 4 co passengers which also were on wheel chairs. It was so scary experience for them that they asked me not to book any more flights with Jet Airways. I won't recommend Jet Airways to any of my friends for their parents to travel to USA. I strongly recommend you guys to take a strict action against this. This is so unacceptable."
Pros: "Nothing to mention"
Cons: "Crew was rude when I asked if there was a vegetarian option for the snack. I did request special meals for the trip. Even if they did not have a vegetarian option, they don't need to be rude!! Boarding was ridiculous. we were supposed to form a line and wait. Would have been a lot better if they boarded by seat numbers. Also they made me check in my fairly small and light carry on bag resulting in its contents arriving broken!"
Pros: "Nice people and good service"
Cons: "Not much"
Pros: "Friendly hostesses"
Cons: "Flight was delayed 3 hours"
Pros: "Very pleasant, professional crew"
Cons: "Very slow check in. Mainly because other passengers obviously don't read instructions re: weight/contents of cabin bags etc. Would be helpful if there was additional staff to deal with them away from check in desk. This would mean that others did not have to queue for 25 minutes because the check in girls also had to deal with them"
Pros: "Overall booking and airport was ok. Food was also actually quite good."
Cons: "A comfort of the seats... well its economy class in the end. Entertainment was just dreadful - small screen with visible pixels - I was unable to watch any movie."
Cons: "Our lougage did not arrive"
Pros: "The seat was spacious and the concept of the evening meal being the lighter option was innovative and well thought out"
Cons: "Boarding was chaotic and congested with not much information or order."
Pros: "The crew was efficient. Flight left on time. Food and wine served."
Cons: "No entertainment."
Pros: "I bought the Airport tickets for my Russian friend. However customs would not allow her to board the plane unfortunately. That's not Kayaks fault. I would definitely book with Kayak again. Many thanks."
Pros: "Good flight, arriving well on time."
Pros: "Captain was trying to uplift passengers spirits"
Cons: "Flight should have full service instead of snacks and the wasn't any entertainment on a flight for 4.5hrs to 5hr"
Pros: "Seat was good."
Cons: "Seats are cramped. Also I was sitting on the aisle seat and the food trolley hit my elbow so there isnt much space for it to go down the aisle"
Cons: "Pre boarding at the gate was slightly chaotic"
Cons: "On time."
Cons: "was a packed old plane. It left nearly 2 hours late without any proper explanation food was awful the service was dull. It was a very bad experience overall and checking in and making my reservation was bad because all the information BA already has about me I had to re-enter including my passport."
Pros: "Wonderful to fly on a small airline that still believes in service - a free cup of coffee and a Tunnocks biscuit - whereas many larger airlines charge for coffee etc."
Pros: "Got from one place to another"
Cons: "Seats are terrible, no entertainment, and high expenses even for soda! Since when is BA in a race to the bottom with all of the other terrible airlines?!"
Pros: "The crew were fine."
Cons: "The flight left on time and arrived at Gatwick 15 minutes early."
Cons: "We Flew business class. Very ordinary."
Pros: "Nice plane, good food"
Cons: "Free food"
Cons: "Ordered special meal, did not get it so did not eat. Cabin crew unfriendly. Old aircraft so could not hear the announcements. Screen did not work. Bags took ages to come out despite being priority. BA has definitely gone downhill."
Pros: "Nothing. Flight attendant throws the tray of food all over me. Never apologize Worst flight ever I'm a Gold Frequent Flyer. No more!!! Good Bye British Airways Hello Cathay Pacific!"
Pros: "The flight was not busy."
Cons: "Seat, Legroom."
Pros: "The crew were very friendly. Engaged in genuine conversation. The aircraft was newish and clean."
Cons: "Avoiding Atatürk Airport full stop."
Cons: "Group boarding was chaotic"
Cons: "More staff needed at security clearance"
Pros: "It left when I needed it to"
Cons: "Price. Crazy business fare for a very tight uncomfortable coach seat. No entertainment. Food was pretty awful."
Pros: "Excellence view of London performered by the pilot. Very please with that."
Cons: "All good except for the seat, let my neck with a bit of pain."
Pros: "Good organisation and timing"
Cons: "Seat not too comfotable . Services could be better"
Pros: "Usual BA welcome"
Cons: "Luckily the plane was delayed as my incoming flight was slightly delayed and BA had booked me on flights that take 40 minutes to get between gates I had to run. From there the delay grew as seems to be typical of BA at the moment. Also by the time the trolley made it to me there was only one sandwich choice left."
Pros: "Crew very professional and staff well informed."
Cons: "Feels like a bus in the sky. Same device as Ryanair but not on time."
Pros: "Friendly staff that helped me change seat after I landed in a middle seat."
Cons: "Food is bad. Did not like it one bit. Entertainment too limited, expected more from BA (particularly in the music area). Feels more.like a budget airline! Maybe London airport problem, but both flights from London (at the start of holiday and at the end) were delayed. Nearly missed my connecting flight to NZ. Overall: Resent experience with BA and London Heathrow airport was to the extend that my future travel won't be with BA nor through London airport."
Pros: "Good food, friendly cabin crew, prompt boarding and arrived on time."
Cons: "Narrow seats, not enough leg room"
Pros: "Friendly crew and a good value for money flight"
Cons: "Very bumpy ride but this wasn’t anyone’s fault"
Pros: "Captain kept passengers informed on everything, great flight, helpful crew, fantastic entertainment system."
Cons: "Leg room isn’t great for such can’t a long flight and the food was not the greatest."
Pros: "The crew on the plane were lovely and the service was great. We paid for exit seats so had lots of leg room."
Cons: "The plane was very old and the entertainment system poor. Small screens, no wifi and laggy interface."
Pros: "Our flight was good"
Cons: "The bag drop off was awful, we queued 3 times and every time we got to the front the machine stopped working. Not enough staff to help solve the computer issues as there was one member of staff across all the drop in machines. Very frustrating to have to continually join new queues."
Pros: "It was a short flight but everyone was proper and professional, as I like!"
Cons: "Nothing really"
Pros: "I liked the ability to check in online. Check in staff could be a little bit friendlier. Flight crew were fairly pleasant. Entertainment on board was excellent."
Cons: "I disliked the fact that when I tried to download my boarding pass on to my BA app, it told me there appeared to be an issue with at least one of my travelling documents when this was absolutely incorrect (was travelling with a valid British passport). I had no problems whatsoever at the airport at the check in counter. Also, the boarding gate was slightly chaotic. Most people didn't know which queue to join at the boarding gate. Some form of clear explanation when you arrive at the boarding gate would be helpful."
Pros: "Cabin crew was nice and accommodating for passengers"
Cons: "Lack of leg room"
Pros: "On time good flight"
Pros: "Boarding. Food."
Cons: "My in flight entertainment was broken and that us quite a disadvantage on a 12 hour flight. I was told it was because the airplane was "very old" which whilst it may be true it is not something I particularly want to hear. I was also told that as the flight was full I could only move seats if someone wanted to swap. I'm not sure if the flight attendant was expecting me to stand up and make a public request?!"
Pros: "Large plane operated by Iberia"
Cons: "Uninspiring food"
Cons: "No drink service offered -- crew simply passed by uninterested, and no attempt whatsoever to make any announcements in Spanish -- this on a flight from MAD to LHR. Pitiful."
Cons: "2 Hour Delay"
Pros: "Polite staff professional"
Pros: "Comfortable wear in business cabin"
Cons: "Food poor. Service mediocre. Fails to compete with middle eastern competitors"
Cons: "mybroken seat"
Pros: "Good crew, nice and comfortable aircraft"
Cons: "1h delay Almost no food alternatives even if now is paid and expensive, no vegan options Boarding onto a crowded bus with babies and then stay trapped in there in front of the aircraft for a long time is not understandable."
Pros: "Nice seats! Flight tracker. Our flight in the way home was cancelled due to bad weather and although we had to queue for some time all the information we needed about what to do about food, hotels, travel, etc was given to us along with a new flight the next day with seats together. First time I've had a flight cancelled and was impressed with the service I received (now got to try and claim our expenses back so fingers crossed that goes ok)."
Cons: "The curtain that cuts off premium economy getting swooshed across in front of us."
Pros: "Great staff, ultra professional"
Pros: "It was comfortable, the staff were helpful and it was a pleasant flight."
Cons: "I am not tall enough to reach the overhead compartments to place my bag inside. Two passengers kindly helped me on the return flight. On my last trip with BA a 6ft steward told me off for not being able to lift my case over my head and place in the overhead compartment. He refused to help me with my bag he said he had a bad back and I swore I would never fly British Airways again and I wouldn't have if I had realised that my return flight was with them. However, this time was different it was a good flight but if passengers don't help lift my case in the overhead locker in future I have no idea what I will do. I never have this problem with other airlines."
Pros: "The journey was not that long as expected"
Pros: "Good experience."
Pros: "Staff were really friendly and very attentative. It was a really pleasant trip."
Cons: "Everything was fine"
Cons: "Flight was delayed for 40 minutes"