Daily cleaning, installation of cabin HEPA filters on flights from Southeast Asia to Reykjavik
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Scores according to KAYAK customer reviews
Cons: "Left 45 minutes late though we boarded on time. Pretty bad for a 50 minute in the middle of the morning."
Pros: "The crew was really nice. The plane was clean and comfortable."
Pros: "Crew was amazing"
Pros: "crew handled the tough crowd well, but were not extremely hospitable"
Cons: "food was disgusting"
Pros: "Staff was great as usual"
Cons: "Many entertainment monitors including my row of seats were stuck for a while. The “please fasten your seatbelt” was on the screen and made the monitor unusable for the first 1hr of the flight"
Pros: "Yes and yes"
Cons: "Not sure because I have never had a better experience."
Pros: "Crew , announcements were restful , not loud and blasting like some airlines"
Cons: "Nothing Singapore Airline is Super Lufthansa food lousy , late leaving Kuala Lumpur, missed our connection assigned to a later flight, running to catch rescheduled time and changed gate."
Pros: "Superb service."
Cons: "Meals were average for airlines"
Pros: "Cabin crew were great"
Cons: "Depends which plane you get some i found the seats were wider and sitting up the front. Overall a good experience as it was my first time traveling with them."
Pros: "Seats were good"
Cons: "Food could have been better"
Cons: "Better food, better selection movies"
Pros: "Friendly crew and spacious."
Cons: "Food could be better"
Pros: "Extra touches and super pleasant and courteous staff."
Pros: "Everything from booking, online check-in, self printing of Boarding Pass, BIz Class lounge, Flight. Flight too short (KL to SG) for me to eat and enjoy the inflight entertainment."
Pros: "Customer service, food, seats"
Pros: "The seats were comfortable and the staff was very attendant!"
Cons: "No complaints"
Pros: "With Singapore Airlines the service is always good I actually paid extra to fly them after three weeks in India"
Cons: "Older plane with a fair amount of broken down details Plugs don’t all work, magazine pocket had rips, etc.... could be that they allocate resources to different markets"
Pros: "What can I say about a flight of this length? Its always an epic journey to go from the US to Asia. However I will say that with Singapore Airlines things are a lot easier. Excellent crew who were always willing to help with my fondness for a beer. Food was as expected and up to the standard of Singapore Airlines. All round it was a long trip made a lot easier......5 stars."
Pros: "Great experience"
Cons: "Seating arrangement was bad"
Pros: "The crew were excellent"
Cons: "I'm 6'2" and the regular economy seats didn't give me enough to leg room"
Pros: "More leg room than other airlines, superb service and excellent food!"
Pros: "Friendliness and efficiency of crew. Comfortable seats and in-flight entertainment."
Cons: "Not much. This airline is up there with the best."
Cons: "I purchased this ticket without realizing that the law stipulated 6-month validity remaining on one's US passport to enter singapore. The Singapore Airways website does not state this anywhere, and it was not until I arrived at the airport that I was informed that I wouldn't be able to check in, but nor could I refund or transfer the ticket. The booker should be obliged, when one enters the passport information upon purchasing the ticket, to make note if the passport expiration time is not valid for the flight. Spent $600+ on the flight, and the customer service person I spoke to from the airport was very abrasive and not interested in helping me figure out an alternative."
Pros: "Crew service"
Cons: "Very old entertainment system. Poor screen visibility. Cramped"
Pros: "Is Singapore Airlines food quality slipping? First time I’ve been really unenthusiastic about it..."
Pros: "Crew was nice"
Cons: "Aircond isn’t working at seat 60 onwards. Warm. Sweaty."
Pros: "Best serves ever will fly every time"
Pros: "With 15 and 1/2 hours on the flight ahead, I was dreading the long, tedium of sitting for hours upon hours. But Singapore Airlines made the time fly with friendly service right when you were getting hungry and pleasant assistance when requested. Thank you Singapore Airline Flight Attendants!!"
Pros: "Hard to find lounge for bclass users"
Pros: "Neat & clean flight.good cabin crew members.good service."
Cons: "Food served was not so good. Toilets are very small compared to other flights..speacially SFA - Singapore flight."
Pros: "Crew is big on service and being true professionals. Always smiling and being attentive"
Cons: "AC works when wheels are up and engines kick in. So its stuffy whilst on the ground"
Pros: "The staff were helpful, once I had complained enough."
Cons: "Aircraft was old, tired, and uncomfortable. The seat of my chair was not attached. There were huge comms boxes below every 2nd seat so zero legroom. Screens were so old they were unwatchable and tiny. Air Asia provides a superior service for a fraction of the price."
Pros: "FOOD, ADVANCE SEATING & JETWAY TO UPPER DECK"
Cons: "SMALL SPACE FOR FEET IN BUS. CLASS AND HEAD REST NOT THE MOST COMFORTABLE"
Pros: "My partner had a bad leg and the staff were very attentive and helpful in making her as comfortable as possible with extra pillows and getting ice for her ice pack."
Cons: "The seats were uncomfortable and I couldn't sleep without getting a really stiff neck. The vegetarian oriental meal was bee hoon with vegetables but the amount of vegetables were a lot more than the bee hoon thus making the meal less than filling and satisfying."
Pros: "Almost everything"
Cons: "The leg rests didn't have enough room to be useful. I'm only 5'10", which is average, not tall, so they should have had more legroom."
Pros: "great service. new plane. excellent video system."
Cons: "not much to complain about."
Pros: "The staff was very friendly and helpful. I got plenty of meals and they easily accommodated my vegetarian diet!"
Pros: "Excellent service, food, in-flight entertainment (what choices!!), and the plane was very up to date as well. Made for a very very pleasant flight experience. Especially for how long the flight was (18 hours or so)"
Cons: "The get out and get back in halt at Hong Kong. Practically the entire flight had to do this, quite wasteful. Bad customer experience. Find a better way please! If Hong Kong makes you do that switch over to another airport, better yet make no halt. I have flown direct from SF to Singapore before so not sure why this halt."
Pros: "Hot/Cold towels, great movie selection, more space, good meals"
Pros: "Airline was great"
Cons: "The customer service at Airfair.com is abysmal. I will NEVER do business with them again."
Pros: "Extremely polite flight crew"
Cons: "-The food was pretty bad -Not much leg room"
Pros: "loved the hot towels and the entertainment provided"
Pros: "The food. The nice crew members. The comfortability and service. The tech and entertainment available."
Cons: "The entertainment was poor"
Pros: "Very attentive and friendly stewardesses. Would definitely fly again on this airline."
Pros: "No baggage charge for surfboards"
Pros: "I had a connection flight which would not be for another 11 hours so I left the airport to get some sleep coming back the same carry-on I have with me now cannot come with me they want me to pay 40euro. In the meantime the flight is 40% empty and plenty of over head and yes is the same size of plane I came in the first place. However the agent was nice after I explain my situation she not charges me."
Cons: "Same airline coming from one place have different methods it’s a bit confusing."
Cons: "Entertainment was mediocre food was poor and boarding process.can be better and faster."
Pros: "Crew was fine. The seat wasn’t different than any other seat in economy class. Nothing special and super-comfortable"
Cons: "The seat can be better, I am flying relatively frequently in econom class. It is isn’t getting any better."
Pros: "Airplanes, crew, entertainment on Lufthansa airplanes"
Cons: "Leaving Frankfort on-time"
Pros: "Crew excellent...seats small and not too comfortable for business class."
Pros: "fast boarding"
Cons: "Due to a delayed flight the night before, we were rescheduled and consequently missed another flight. Nothing was done about this since it was a separate trip. We had to pay another $1300 for new airline tickets to get back to the US."
Pros: "Crew was nice, flight was ontime"
Cons: "While boarding and before starting the engines there was no AC. Temperature was unpleasantly hot"
Pros: "Seats were spacious and they fed us on the flight."
Cons: "In flight entertainment."
Pros: "Very amazing"
Cons: "Entertainment didn’t work"
Pros: "Crew was nice. I will go again with Lufthansa."
Pros: "Gate crew was friendly."
Cons: "United. Not Lufthansa. The ability to change seats early with United and be a recognized flier and get credit was extremely difficult. Very poor service."
Pros: "The service was impeccable"
Cons: "It was a bit warm"
Pros: "Gate and schedule alert"
Pros: "Boarding was late. Pilot said he would makeup the time, but he didn’t. Many passengers were late for their connecting flights.The Airbus was smooth and relatively quiet. Not much room for a 6 foot male. Crew was excellent. The food was just okay. Had to take a shuttle to and from the terminal in Frankfort, which added to the delays. Late boarding from Frankfurt to Stuttgart. Had to wait for the shuttle. Flight was fine."
Pros: "In this day of continuous service cutbacks Lufthansa has managed to keep amenities that make long flights bearable. The boarding was early and efficient. Meals were decent and plentiful. Hot hand wipes were provided. Hundreds of video entertainment options and fairly friendly English speaking flight attendants. I recommend paying the small upcharge to choose seats with extra legroom. totally worth it on the long haul"
Cons: "Be there early. They board early"
Pros: "Great service, comfy plane, smooth ride."
Pros: "Food On time boarding In flight services"
Cons: "Long announcements"
Cons: "When I picked up my luggage one piece had a broken zipper and my belongings fell out"
Cons: "The flight was 100 percent full. So it was very difficult to move around. And on a 10 hour flight that is tough."
Cons: "Was assigned worst seat on plane. Engine vibration on seat back"
Cons: "Poor food on first leg. Sat by a man who was allowed to have 7 cans of beer. On second leg of journey I was willing to pay for food. The best choice for anyone trying to eat a healthy diet was pot noodles. Air Canada get 2 stars. Return journey on United gets 4stars."
Pros: "Flight attendants were helpful without waking up passengers wjo wanted to sleep."
Cons: "Services on the planes were not fantastic"
Pros: "On all my flights everything was on time and ready to go. Crew was super helpful and friendly. Ready great service and constant visual of crew for us if we needed them. Was not expecting to be fed sooo much on my flights which was awesome! Seats were comfortable, pillow and blanket were a nice accommodation as well! The entertainment was awesome - made 8 hours quickly disappear! Will definitely fly with Lufthansa again when I go overseas!"
Pros: "My flight from Budapest took off hour later then scheduled. We landed in Munich only ten minutes before the international flight's take off to San Francisco. Upon the Munich landing, eight of us were escorted on a special bus, with a special pass controll and on special routs to make sure we get on the plane on time. Our laggage managed to get on the same plane as well. Thank you Lufthansa!"
Cons: "Walk between connecting flights in Munich was very long (25 minutes) and when we got to the gate for the flight to EWR, there was a very long, and very slow-moving line with only one attendant checking boarding passes for 6 gates. We arrived at the gate and were among the last passengers to board. A last minute additional attendant that was brought on, helped to make the line move a bit faster, but this under-staffed checkpoint added unnecessary stress to our long travel day."
Cons: "No Entertainnment , no space , very small airplan"
Cons: "There was a delay on the takeoff and arrival was taken to another gate and had to take a bus. Not crew or company's fault- but makes traveling a bit slow. Several people had connecting flights..!"
Pros: "The flight was delayed due to air traffic control issues. It didn't make a difference for me but many people missed their connection. However, the crew were all friendly and the Captain was very outgoing and communicative."
Cons: "Late flights are never good."
Cons: "The seat-back screens were very annoying and not very responsive."
Pros: "The captain and his crew were excellent on this flight as well, and stayed friendly and attentive to passengers throughout the flight."
Cons: "There was some issue with the entertainment device which stopped working towards the last 3rd of the trip. I could live with this problem and hope will never have any bigger issues going on during flights, it was just a little bit annoying, especially for the kids, but not such a big deal :)"
Pros: "Food was good Flight was smooth Pilot described flight path"
Cons: "Schedule not ideal - left Munich at 9:45pm arrived Tbilisi 3:30am"
Pros: "The crew did a great job. It was a little slow to board and disembark but again I'm pretty sure it was the people."
Cons: "One of the crew members at the airport said I had to check my bag but a woman with a bigger bag went on the flight with out having to check her bag. The people flying to Cairo are horrible. Rude, disgusting, disorganized. Took forever to board and disembark the aircraft. If I didn't have to fly to Cairo for work I would never take this flight again in my life. Not much you can do as an airliner though, maybe just warn the tourists about the flight."
Pros: "The flight is less than 3 hours, yet they include a sandwich with the flight."
Cons: "24 hr delay. I was supposed to fly Lufthansa and had to deal with idiots from United from Jacksonville to IAD."
Pros: "Friendliness of crew, punctuality of flight; complimentary plum cake; good selection of drinks. We were able to check in and choose seats online."
Cons: "LH761 was late by an hour and a half. I was not given help to get to my connecting flight LH438."
Pros: "Lufthansa delivers always a great service. Good timing, schedule and service!"
Pros: "Nice flight. Wish all flights were as nice as this."
Cons: "They maintain the economy class nearly at 30 degC...hot."
Pros: "Pleasantly greeted"
Cons: "Lack of space makes flying pure torture. When will airrlines get it regarding customer needs?! Crew not accessible in between serving times"
Pros: "Everything about the service staff the plane amazing"
Pros: "More south Indian movie options"
Cons: "Crew was not courteous"
Pros: "Traveling with two kids ages 8 and 10. Kids got cards and a game to play. Also lots of movies and games to choose from in their seat. They loved the flight!"
Pros: "Very accomdating crew"
Cons: "Flight was overbooked and we were not sure to the last minute whether all our party members would be on the flight. Our seat arrangements were also cancelled."
Pros: "I fly regularly between Germany and USA. Would rate this flight as the second best flight in recent years. Small details can make a difference."
Cons: "The breakfast that was served was not great. Blueberry muffin super sweet and canola bar with raisins.none odds which i would ever pick if I had any choice."
Airlines flying from Southeast Asia to Reykjavik have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Southeast Asia to Reykjavik
Masks required on board, masks provided on flights from Southeast Asia to Reykjavik
Social distancing seating
Middle seats unavailable to book on flights from Southeast Asia to Reykjavik
Testing for antibodies, testing for symptoms for flights from Southeast Asia to Reykjavik
Waiving of change fees. Search flexible flights from Southeast Asia to Reykjavik