Difficult to find some food option for gluten and dairy allergy. May be a fruit salad would be better
Can’t complain Only downside was the Kiosk passport check and customs clearance at Melbourne. When will they improve that service🤔
The seating is spaced out nicely, The crew could have offer more drinks.
The boarding process was smooth and the stewardesses were nice. Some delays with drinks at the end of the flight, but no issues.
Seat 💺 was all the way on last row. Food was okay .
Charged for internet that never really worked. The food selection was just ok.
Ticket price is competitive, flight time is punctual, aircraft cabin is clean, food is average. Can improve on serving system of meals on a A380 airbus. I had only 15 min to eat my meal. There are lots of people to serve & took a while for food to make it down to my row.
Very bad groud crew taking bags less than 7kg Bad food Old plane
The ground staff on Islamabad is horrible. The on board services are excellent.
More than two hours delay I could not do my tax refund because of the delay to check in They lost my luggage
Awful. Delayed for unknown reason. Boarded late, part of a Tight connection ands had to go through customs and immigration. And they lost my bags.
Finnair was not able to get our luggage on a connecting flight and there was a substantial delay of two days to obtain our lugguage. They did not communicate well, and we had to travel a significant distance to finally get our luggage. It has been a very negative experience.
The crew was friendly, and the flight landed on time
It was okay. The airplane was a little smaller than a flight from Thailand to Helsinki.
Wish that everyone would board the back of the plane first. Also let kids on first. The gate wasn’t open at arrival and we waited 45 minutes to takeoff. They made up for time in the air.
Any flight that lands safely is a good flight. However our leg from Helsinki was delayed 1 hour with no explanation. The delay would not allow us to make our connection to Cincinnati. I was informed by American Airlines that our Cincinnati flight was rescheduled for the following day. I immediately made a non refundable hotel reservation in Dallas. Upon exiting the plane at Dallas I was given a hotel voucher. Nice, but I can't get a refund on the hotel I booked. A little communication would have been helpful. Food on Finnair is below quality of Korean Air.
The wine was low quality Finnair label stuff in small bottles and only one small bottle each. Embarassinng. A competing airline served me two generous glasses of a nice South African Shiraz from regular wine bottles, a Beck's beer, and a generous Dewar's White Label on the rocks. Cabin service was good and polite, plane interior was beautiful, but cramped.
Flight ok, but me and other two passengers didn’t have connection with the entertainment in our seats. So, no movies, no games, no music… for 9 hours. The crew just told us that there’s nothing they can do but I noticed during the flight that there were empty seats, so they could have offered to us to change seats. Customer service could be better.
Helpful steward. Allowed me to move to some empty seats and I was able to get some sleep. He also had milk for my tea. Americans don’t realise that cream or half and half ruin tea.
The staff were helpful and polite, seat was comfortable, plan was clean.
Lost my luggage in London Was double charged for luggage
My baga are en rome and the other its en heathrow… and its de second time.
Flight was 2.5 hours late. Could not have made the connection in London, but later found out it had been cancelled. Getting reticketed in London for the flight to Geneva went well after I figured out what to do.
I couldn’t select my seat until I checked in at the airport. Extremely difficult to talk to a customer service representative. Also, the gate announcement doesn’t appear until less than an hour before boarding.
Late again. 3 out of 4 late. One cancelled flight and one lost bag.
Changed the gate at the last minute but still very organised and lots of communication.
Leaving 1.5 hour layover wasn't enough apparently and that costed me additional 7 hours because of British Airways screw up
Gluten free food was not brilliant. Eg. No potatoes with the main course even though everyone else had potatoes. That addition would have made the meal more filling. No gluten free snacks when everyone else had pretzels. No gluten free rolls when everyone else had a roll. Gluten free wrap was dry . Everyone else had nice chicken wrap. Cabin staff worked really hard all flight
An early flight and a bit confusing where to check in with British Airways; good we asked at the information counter the night before as we stayed overnight at the Sheraton on the departure level.
It’s a joke to call club Europe a business class product. It’s just a scam. No keg room what so ever. Economy class seats gave twice as much leg room even on much smaller short distance fights _ Very uncomfortable and would not recommend if you have any alternative option!
