Cons: "Vegetarian Food need to be Improved...."
Cons: "Food need to be improved"
Cons: "Business class boarding could have been more organized. Was sent to the gate too early from lounge"
Cons: "They should giving out headphones for business class to use the entertainment system"
Cons: "No entertainment facilities available even in business class"
Pros: "First time on Malaysian. At least we didn’t disappear. All was okay except for the meal on the flight to Saigon. I’m not one to complain about airline food but the “meal” served was execrable, possibly the worst in 65 years of flying. And no alcohol on an international flight was niggardly in my estimation.. The flight from Penang to KL they had the cheek to serve a tiny cup of fake orange juice. I will avoid Malaysian in the future."
Cons: "Please see what above."
Cons: "I paid more than 1500 ringgit for the bags, although the booking of the trip was comprehensive. Unfortunately the site disappointed me"
Pros: "Seats were comfortable"
Cons: "The crew was not friendly, and the food selection is limited"
Pros: "Direct flight"
Cons: "Bigger aircraft"
Pros: "The timeliness of the boarding and flight takeoff"
Cons: "The landing. Seemed a little rough"
Cons: "I was incorrectly charged credit card fees by BudgetAir as I paid via debit card and they never replied to my emails or answered the phone. This caused stress as my bank account went overdrawn. Cannot recommend BudgetAir at all. Appalling lack of customer service. Avoid like the plague!"
Pros: "Window seat was good for enjoy very wonderful outside view."
Cons: "lost my luggage. after they found it, they took a week to deliver. no response to my claim for compensation"
Pros: "On time"
Cons: "2 times flight per day"
Cons: "cabin not so clean, no foot rest. But crew good service."
Cons: "aircraft a bit old and my remote control was broken, lunckily my next seat was not occupied, so I can move to next seat and the seat a bit old and decline angle so limit. if compare with business class seat of other airlines, it's a bit not up to standard."
Pros: "Amazing plane, latest technology, great customer service, clean bathrooms at all time. It was an experience"
Cons: "Nothing not to like. They went above and beyond"
Pros: "Smooth flight, great entertainment"
Cons: "I haven't even made it to my destination yet."
Pros: "Pleasant steward"
Cons: "Delayed and waste time at Jakarta airport"
Pros: "Everything. Just a simple, very short haul flight: nothing too complicated."
Cons: "There was nothing to fault."
Pros: "I was surprised to board an A380 to fly from KUL to BKK"
Cons: "In Bangkok we had to get off on the field to board a bus"
Cons: "Economy class seats are getting tighter and smaller. When person in front reclines the seat you do not have much moving space left"
Pros: "Staff onboard were good"
Cons: "Many hours delay at Miri, MAS staff abandoned posts so they didn't have to deal with passengers. Apalling service"
Pros: "Crew was accommodating enough to provide for us during this cancelled flight."
Cons: "Better and open communications with what's going on. They were helpful and efficient but needed a clearer and more concise communication line to get us mobilized and ready to go."
Pros: "Friendly and helpful crew"
Cons: "food was horrible"
Pros: "Second flight was quite empty and the plane was in much better shape"
Pros: "Everything flowed smoothly."
Cons: "It would have been nice to have inflight entertainment within our seatbacks."
Pros: "Smooth flight with usual good in flight service. No issues during flight. check in very smooth and baggage collection very quick"
Pros: "Good service and timely operation"
Cons: "Transfer from domestic to international terminal in KL was slow as only 1 customs officer was working"
Pros: "Flight was on time - to the detriment of my late connecting MAS flight from DAR"
Cons: "Food was okay but entertainment was non existent"
Pros: "Flight to Penang was delayed for more than 3 hours for unclear reasons. These was not a clear announcement as to what was going on. Then after that, they were waiting on the crew from Langkawi. We arrived at 2 a.m. or so as a resluy"
Cons: "Lateness and lack of transparency from MAS staff"
Pros: "This was a comfortable flight with nice staff and great food and entertainment choices"
Cons: "No 12 1/2 hour flight can be ideal but this was good deal."
Pros: "Massage chair, very relaxing for long hour journey"
Pros: "The flight was fairly typical. However, it left on time and arrived on time. This was a positive."
Cons: "As usual, the flight was completely full. Everyone carries on as many bags as allowed and there is no bin space for all the luggage. I bring only my briefcase and had to search for space."
Pros: "Good entertainment system."
Cons: "Food was only one choice - fish (not tasty)."
Pros: "Good food for airplane although I was in the back of the plane and they ran out of what I preferred to have. Lots of free drink options."
Cons: "Small seating area, hard to sleep on a 13 hour flight"
Pros: "I liked the crew, very polite and helpful."
Cons: "There then was a delay of 3 hours in Kuala Lumpur, which made the already long trip very endless."
Cons: "Crew Service is horrible. They get angry very easily."
Pros: "my family and I flew one way Singapore to London (15 hours 1 hour stopover in KL) for $1600 (all 4) Singapore Airlines or BA were $1800 per person. they are nicer airlines but not $5600 better. Airbus A380 was a bit tired but service was good. pretty painless trip all in all"
Pros: "The crew is friendly"
Cons: "Check in counter not enough resulting in very very long queue and check in time"
Pros: "On Time"
Cons: "No newspapers"
Cons: "Lost baggage on direct flight"
Pros: "Nothing in particular."
Cons: "Nothing in particular."
Pros: "All thing"
Cons: "I realize not always the fault of the airline themselves but the over 3 hour delay caused me to completely change my plans in KL."
Pros: "Could not board due to flight restrictions"
Cons: "Would suggest providing an email to let travelers know if the flight restrictions"
Cons: "Not too much delay as usual"
Pros: "Smooth check in"
Cons: "That the in-flight wifi really is free instead of making the passengers to pay"
Pros: "On time departure"
Cons: "Bigger aircraft"
Pros: "Very good for the price I paid"
Cons: "Somehow I couldn't check in online, or at the kiosk. There was only 2 check-in desk for domestic flights in KLIA2. Long lines and waited 20 minutes. Thankfully the staff at the counter allowed me to check in, despite having only 50 minutes to spare."
Cons: "No room for legs Flight was delayed without any information at the gate My wife was at a differtn row even if there was a free seat next to me. I had to pay to next to her during check-in."
Pros: "Old and worn out"
Cons: "Food is not appetizing. There were only meat or chicken to choose from. Need to have an option for fruits only."
Pros: "Fares. Schedules. Destinations. More than you might expect for a low cost airline."
Cons: "I got what I paid for."
Pros: "Delayed in departures for 30 mins but arrived only by 5 mins late"
Cons: "In the Ramadan month, on board the plan just when time for breaking fast, a small glass of plain water to be given free for passengers on the flight at that time would be a thoughtful gesture"
Pros: "I feel confident with your aircraft and crew. Very professional"
Cons: "The chicken and rice was not the freshest and although the seats are comfortable they are very cramped for a big falang like me"
Pros: "All ok, seriously,stewardesses look great and very charming with her uniforms, very friendly staff"
Cons: "In flight food is available for cash in Malasian ringgit only, which makes it unavailable for those international passengers leaving Malaysia who get rid of local currency on their way out of country"
Cons: "Flight delayed 1.5 hours, no food offered, deformed seat with no back support"
Cons: "One hour delay on runway"
Cons: "Flight delay for almost 4 hour"
Cons: "13 hour delay worst flight ever"
Pros: "Everything was great"
Cons: "The head stewardess pronounced a few words wrong"
Pros: "On time (early on the return leg). Interesting usage of onboard wifi to deliver inflight entertainment. The choices of the channels was mediocre. Nevertheless, a good start."
Cons: "Same food (on return leg) with no other choices choice with the value pack add-on. Pasta was overcooked."
Pros: "He flight boarded on tkme"
Cons: "The flight sat on the runway for ages and there was no explanation as to why we took off and landed so late."
Pros: "nothing to say."
Cons: "only food that i received the rice i think didn't cooked properly"
Pros: "On time boarding ...very efficient"
Cons: "Offer same type of value food...even worst tasteless"
Pros: "The crew and the foods are awesome."
Cons: "Gate was changed almost last minute. Arrival was delayed due to busy schedule at Lombok airport. Twice resequencing to touchdown. Delayed by more 30 mins. Otherwise a pleasant flight."
Pros: "On this one particular leg of the flight from KUL to KIX, this has got to be the best looking crew ever in my 50+ years of flying, both male and female attendants. The girls are gorgeous, practically models. Almost makes up for the lack of on-board entertainment."
Pros: "The plane didn't crash."
Cons: "Boarding was late and terribly disorganized - just a person yelling row numbers who could barely be heard. The airline makes you pay for water, which is simply inhuman - at least cattle in transport are given free water from time to time. It was a five-hour flight at night but we couldn't put the seats back to relax - the exit row was behind us and they've got the seats crammed in so tight together that they don't give the exit row any extra room to accommodate this, like most airlines. There are ads plastered all over the storage compartments. Recorded announcements threatened us with dire consequences if we stole the life vests (is that a thing people do?!). Everything looks cruddy, dingy and old. It feels like a cheap city bus, but in the air. At the end of the flight the crew walked through fumigating the cabin with spray cans of who-the-hell-knows-what and we had to breathe THAT in. We won't even consider Air Asia again unless there are literally no other possible choices. Just awful."
Cons: "No water is provided on board"
Pros: "I was traveling without access to WiFi and was unable to add my checked bags until the morning them the web site wouldn't let me add the bags. I got to the airport and the airline charged me $300 in fees for my two bags. Highway robbery. I'll never fly Air Asia again."
Cons: "Usurious fees for checked bags and the flights are always late to boot."
Pros: "All except boarding"
Cons: "Flyers cutting que prior to boarding without intervention from air crew staffs."
Pros: "Crew was professional, relatively quick boarding"
Cons: "BAGGAGE FEES were OUTRAGEOUS!!"
Pros: "Staff was very attentive and well trained! Arrived without any delays. Everything was great!"
Cons: "More than 3h late, no information, gate close (we had to wait in the corridor), nothing to drink during the flight. And I had to pay 80RM just to travel with my umbrella,"
Pros: "Plane was delayed twice and nothing was communicated. They where aware that we we missing our connecting flights and promised to give us accomodation overnight a KL. when we arrived at KL there was again no communication and they then told us there was to be no accomodation, they had flat out lied. I after about an hour lining up to get a replacement ticket for the next flight (which took unnecessarily long considering they knew this was happening hours in advance), we went to the airport hotel which I would have booked if they had not lied to me to find that it was booked out."
Cons: "An apppology for a start and hopefully some compensation"
Cons: "The flight was delayed today for half an hour"
Cons: "Flight was delayed twice. We missed our connecting flight and the next flight wouldn't be until the next day. Customer service was ridiculously slow."
Pros: "Great boarding arrangement for back seat passengers to board first and follow up with front seat passengers."
Cons: "Cabin crew totally forget their priority task which is to Ensure the comfort of passenger. Instead everyone is so focus on retail as well as F&B add on sales."
Pros: "Getting off"
Cons: "No entertainment at all, sat on the back row the toilet smelt pretty bad and I had very little leg room, when the guy in front reclined his chair I had to stand up. Prices for food and drink were pretty good."
Pros: "quick check-in and no-nonsense."
Cons: "They were fine."
Pros: "wifi. while boarding staff try to sort us with seats numbers, good, but the procedure should be improved. friendly staff."
Cons: "boarding was delayed till last minutes before takeoff. no meal included in ticket (ok, it's a lowcoster)."
Pros: "First time I've flown with them. I was very impressed"
Cons: "I liked everything"
Pros: "Flight is not so full"
Cons: "So far so good"
Cons: "The leg room is deplorable. My knees were continuously hitting the hard seat in front of me and going sideways wasn't even an option. I've never had this happen to me before. I'm a female and 5'9 and this is the least space I've ever had on a flight. So uncomfortable I can't imagine a long flight with this airline, which is good to know because now I will not use them for flying to Malaysia from NYC. Also both flights were delayed by nearly an hour each."
Pros: "Everything went smoothly on this flight - couldn't ask for more! Checking in at Hong Kong airport was great and fast."
Cons: "Not enough directions signage when arrived in KLIA2."
Cons: "I was charged over $200 for luggage overweight because I did not purchase it at time of booking. That's disgraceful. They should make it clear for people outside Asia who are not familiar with their policies what they should do to avoid these charges Jackie"
Pros: "- fast boarding - fast bag delivery - can depart earlier if all pax in"
Cons: "- delays can be traumatic for later flights in the day"
Pros: "Staff, flight, seats, etc. were all good. We will fly Air Asia more in the future."
Cons: "Nothing to complain about. Everything went as seamless as a flight can be."
Pros: "Great service and amazing food !"
Pros: "All god no food"
Cons: "No food"
Cons: "Silkair service was insincere and lousy nowadays."
Cons: "Not much snack and drinks options for short flight when customer don't want a meal onboard."