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Cons: The flight was massively delayed.

Pros: The cabin crew were inattentive. Call buttons went unanswered or were deliberately left. The service was basic. The crew allowed economy class passengers to continuously use our business passengers toilets and spaces, frequenting my space which was an annoyance. The toilet I used were a total wreck with cabinet panel doors left open. On a second visit it was all too apparent that someone had urinated all over the commode and the open panel door. Ridiculous is an understatement ! Not enough due courtesy or cooperation was extended to us the business class passengers when we were trying to stow away our hand luggage. To serve a plate of open mixed nuts then take off is a nonsense as I saw how those plates slid off and caused messes on passengers within my view. The business class seating did not recline enough. The entertainment on offer was totally substandard for the well travelled international passenger whom is woed by other carriers. On my return trip there was no entertainment at all on offer, very strange. Biman is a joke !!! The very dated aircraft interior left everything to be desired. I have deliberately kept many snapshots as evidence. Business class passengers pay that extra for a reason. The whole compliment of passengers for the entite plane were boarded and unboarded through our cabin areas, totally unacceptable and unjustified. The time I tried to purchase two on board duty free items, surprise surprise, yet again was told some nonsense and it was yet again another negative an experience. So overall, I will endeavour never ever to make the mistake of flying with any such substandard an airline whom a-z seem to be either be guided by or employ "clowns" whom are not in touch with the realities and ongoing standards being maintained by other carriers.

Pros: Food provided on plane and dinner and breakfast included at Dhaka airport in transit area. If you have a visa you can stay in a hotel but I didn't want to pay for the visa on arrival.

Cons: Airport is full of mosquitoes

Pros: Station manager, Mr. Habibur Rahman was very helpful to reschedule ticket. He is very cordial and cooperative. We wish BG has more people like him. Cabin Crew Kobita and Taslim was good and Captain Enam is the best. Cabin was clrean.

Cons: Inside temperature was very cold and there was not enough blanket for the passengers. But Ms. Kobita was apologing on behalf of BG. Kualampur BG staff did not search much and said no seat availavle on 27 February. But station master Habibur Rahman helped us get three seats. When we were in the plane we saw one fourth seat was empty.

Pros: Delay

Cons: Don't delat

Pros: All the best

Cons: Tried to book baggage and seats online for flight from Colombo to Sharjah but website wasn't working, so called their office in Colombo. Was told it was too late to book baggage so would have to pay more than double the regular charge. I explained repeatedly that I had tried to book it but the website was down but the lady on the phone completely ignored what I was saying. She then said I should have called them to report the problem - insinuating that it was somehow my fault that their website wasn't working. Quite an interesting twist on 'customer service' in a service industry company. Nothing in the email I received from them stated what to do should their waist fail; no number to call, no procedure, nothing. I had to take a 1-hour trip into the city to speak to them directly at their office. The lady there I spoke with simply made a few mouse clicks and the problem was solved. This of course begs the question of why that couldn't have been done over the phone. The lady on the phone put me on hold for over 10 minutes, clearly hoping that I would give up and hang up. Air Arabia should fire this person immediately as she has no business being in the customer service industry if she is going to be so insulting to a paying customer. As a member of the company she sheds a horrible and unprofessional light on it.

Pros: boarding was fast

Cons: seat comfort

Pros: I bid for an upgrade on the 2nd leg so business was much better. The lady serving in business was very nice.

Cons: This leg was pretty much ok. Took an hour + to receive my baggage.

Pros: Short flight

Cons: Coffee wasnt an option! The staff looked tired and bored.

Pros: Everything was great!

Pros: Crew was great. Lots of leg room

Cons: Many screens weren't working properly

Pros: The cabin crew were inattentive. Call buttons went unanswered or were deliberately left. The service was basic. The crew allowed economy class passengers to continuously use our business passengers toilets and spaces, frequenting my space which was an annoyance. The toilet I used were a total wreck with cabinet panel doors left open. On a second visit it was all too apparent that someone had urinated all over the commode and the open panel door. Ridiculous is an understatement ! Not enough due courtesy or cooperation was extended to us the business class passengers when we were trying to stow away our hand luggage. To serve a plate of open mixed nuts then take off is a nonsense as I saw how those plates slid off and caused messes on passengers within my view. The business class seating did not recline enough. The entertainment on offer was totally substandard for the well travelled international passenger whom is woed by other carriers. On my return trip there was no entertainment at all on offer, very strange. Biman is a joke !!! The very dated aircraft interior left everything to be desired. I have deliberately kept many snapshots as evidence. Business class passengers pay that extra for a reason. The whole compliment of passengers for the entite plane were boarded and unboarded through our cabin areas, totally unacceptable and unjustified. The time I tried to purchase two on board duty free items, surprise surprise, yet again was told some nonsense and it was yet again another negative an experience. So overall, I will endeavour never ever to make the mistake of flying with any such substandard an airline whom a-z seem to be either be guided by or employ "clowns" whom are not in touch with the realities and ongoing standards being maintained by other carriers.

Pros: On time service and excellent quick 30 min flight.

Cons: Flight attendants needs to smile little more.

Pros: The crew were very responsive, very willing to attend to our requests. The equipment were in very good shape, and working as expected.

Pros: Nice companion in seat next to me

Cons: Dreadful food in business for a dinner flight. Plastic wrapped pieces of white bread with mysterious 3 mm thick substance inside. Pilot apparently aborted landing and did a go around with 45 degree steep turn with extreme nose up attitude. Wow. No explanation of any kind. Seats are worn out in business class. Strong cigarette smoke like stink in cabin. Apparently results from heating elements in oven. Flight staff sprays fumigation bomb inside cabin. Mosquitoes in cabin were robust and impossible to kill. They seem to like.

Cons: Food

Pros: Inflight entertainment was superb, catering in main cabin was also excellent. The crew was friendly and professional.

Cons: Main cabin seats were definitely better than other airlines, but still not the most comfortable for 8+ hours.

Cons: A bit too small the seats

Pros: Friendly crew

Cons: It was okay