I thought the flight over was very good but we missed our return flight because we were not informed of gates closing a hour before take off and had to pay for another return ticket. I thought the airline should have given us a little break on the cost.
Plane was only a quarter full, so plenty of room to stretch out!
One and a half hour delay due to late departure from Gatwick. Food very average and entertainment system and choice of films, poor.
Not much, crew were pleasant though and the flight on time.
It was like being on a really cheap budget airline, but paying expensive prices. Food only for sale with a British credit or debit card, won't take cash,no menu cards, and even if I'd wanted to get food, no gluten free options, which is not a lifestyle choice for me, but a necessity.Scruffy dog-eared magazines in the seat pocket. Not even an offer of tea or coffee. Check-in online would not allow me to change my seat, although it told me I could. I fly a lot, but tend to avoid BA now if I can, and this flight just confirmed that preference.
Service and comfort
The entertainment was surprisingly good.
The seating was tight.
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