2 parts to the journey. First leg covered in a newer plane with decent staff + POOR FOOD QUALITY but the second half didn’t leave a positive impression at all as the plane itself was an older built and the crew didn’t serve properly. Language is an issue with China Eastern flights as always, but unmotivated crew just makes it even bad.
Food no variations only beef of chicken no veggie meals
Flight was on time. My group paid for seat’s so that us four can be seated next to each other. We all got separated. We all got middle seats, which made it more difficult to be able to get up and stretch or use the restroom. We tried talking to the employees at China Eastern and they were of no help. We will not be taking this flight or recommend this route to others in the future. Also I will be contacting customer service on how I can get our money back for paying for assigned seats.
Excellent experience however older aeroplanes used by China Eastern Airlines.
Price is the main attraction. Staff is OK but difficult to communicate with them due to general lack of English. Food is truly abysmal, the main courses (4) were barely edible. The choices for breakfast served at 5:30 am prior to landing at Gatwick airport were Spaghetti Bolognese or seafood fried rice. Choices offered for all 4 mains were either something rice or noodles. Shanghai airport layover is much too long in a very poorly serviced airport. We were unable to use WiFi; private lounges required cash only payment with no ATM or cash exchange open.
I was surprised and appreciate that they actually served a hot meal on such a short, early morning flight. The check in and boarding was hassle free and most of all my Alliance Status / Code Share was recognized and the revelant courtesy was extended; other than some needed attention to detail concerning the cleanliness of the cabin, and some unnecessary aggressive wording their safety briefing, it was an overall pleasant flight, and I would certainly fly with them again.
For the price we paid, we had a really good flight. The seats and bed (business class) was extremely comfortable. I have no complaints. The crew were very attentive and helpful. They spoke English and there were no misunderstanding although their English wasn’t perfect or fluent. You will never go hungry as there was ample food and drinks but their food for mediocre. The entertainment was limited to older movies and the wifi didn’t allow you to access some Social media. Apart from the above, it was a very pleasant flight. Would highly recommend them.
Cheapest option from Gatwick £400 cheaper than Emirates and Qatar. Entertainment no where near as good as Emirates and Qatar, but saved £400 so all good.
The flight was cancelled without any reason. But the next flight to Shanghai has to be cancelled to pay penalty.
I will never fly through China again. Maybe it was the mandatory retinal scan just to transfer to another flight or the complete set of fingerprints they require. There are many better and inexpensive flights to Asia if you look.
Amazing experience, tonnes of leg room, great crew and smooth flight. Especially for this price for business class.
Great Value with Tway Airlines I highly recommend flying with Tway Airlines—especially if you're looking for a budget-friendly option. While the lowest fare comes with limited luggage allowance, it suited me perfectly since I was traveling light. Check-in and boarding were impressively fast and hassle-free. The ground staff and cabin crew were exceptionally polite and courteous throughout the journey. Although the aircraft was an older model and lacked inflight entertainment, this was a minor trade-off considering the ticket cost was nearly 70% lower than typical fares on the ICN–FRA route. If you're focused on value and efficiency over luxury, Tway delivers a smooth and pleasant experience.
I liked cleanliness, comfort, kind staff. I thought communication about meals could be better. We did not know how we were supposed to ensure we had food and drinks in our booking
ok flight, but charged for everything. water, food, baggage. no free water available, I had to plead to give me water to take medicine.
Need to consider about zero entertainment services and lack of flight information!
I can't board the 2nd flight due to the last 1st flight. In the 1st flight check-in, I can't board due to the stupid problem of K-ETA visa. The booking system and the flight company should inform the customer a few days earlier. This is the worse experience in my life. I won't use KAYAK and the airline anymore. My friends were also surprised about this stupid situation. I won't use KAYAK and T'way anymore.
I can't board the flight due to the K-ETA problem. You should inform the customer clearly a few days before the flight. I can't cancel/change the flight now. This is the worst experience in my life. I also never hear about this kind of bad experience. I won't use the booking system and the flight company anymore.
Captain smooth landing, Crew efficient and helpful. We saw Mt Fuji from the plane. Thanks.
On time and smooth flight from San Juan direct to Sint Maarten.
Just to be expected on a budget airline. Since all the flights were either late on the evening it would help to offer some food for purchase Since you tourists cannot buy decent food withoit local vaccination record in hong Kong this would really to help Using phone to submit electronic data is great but for the elderly this is a hassle
Flight cancelled without notidication, had to book an emergency replacement flight at the counter
Friendly staff but otherwise a typical no frills airline. The sets are extremely cramped
Automated check in could have been better organised and informative
Flight was delayed from 8pm to near midnight. They made us board then sit in the cabin and wait for even longer for take-off. No compensation whatsoever - not even in a free drink or meal
Fast Pass but delay at Check-In Counter. Limited Counter when there are alot of ppls Check-In
The flight has been delayed for nearly an hour, yet neither the captain nor the chief steward made an effort to explain the reason for the delay or offer any apologies to the passengers.
We recently flew with AirAsia and encountered several issues. Our flight was delayed by over an hour, and both boarding and takeoff were postponed without any prior notification. Although we eventually realized there was a delay on our own, the crew did inform us afterward. To make up for lost time, the pilot took off at high speed, resulting in some turbulent moments that were quite scary. Despite these challenges, the cabin crew did an excellent job managing the situation and easing the inconvenience. Overall, while the delays and turbulence made for a stressful experience, I appreciated the crew’s efforts to keep us as comfortable as possible.
I had a wonderful experience with this company. The staff were all very friendly and helpful. Our pilot was skilled and clearly experienced. The value for the price was excellent. I would definitely recommend them.
My flight boarding was interrupted as gate staff said I needed visa in advance for Vietnam....
Instead of landing we had to go around and landed in Kuala Lumpur International Airport instead of Subang. Then we had to restart and arrived over 2.5 hrs late
Bad experience, delay like no tomorrow. Original schedule departure time at 9:30pm, delayed until 12:05am only depart.
Crew, friendly On board services: terrible: no movies, no screen, no entertainment over wifi, no free water. Totsl Entrapment
3 hours delay ,we changed plane after boarding and waiting inside
Boarding took forever. It's also weird that we paid more (for preferred seats) to get on the plane last. Inflight WiFi never worked the entire trip. I want my money back.
Boarding was not accordingly after front seat, bmf then back seat. This delayed for at least 40mins or more. The staff at Jakarta can do better. Is chaos at the entry to board the plane. This tarnished Scoot reputation when everyone was talking about it.
The crew was not customer oriented at all, even confrontational . The aircraft needs more attention to detail as far as comfort, and the 1 hour sitting at the gate with no air is inexcusable
We were delayed, but there was never any update given. Everyone was standing at the gate as boarding was supposed to commence at 13:10 for a 13:55 flight. We didn't actually start getting on the shuttles to the plane, until after 14:00. No updates, no information given at all.
Connection flights are smooth, both flight takeoff arrive on time, that will be the best u can expect. Food no order, service no complain, entertainment not seen, cleanliness can be improve.
It was a cheaper flight and it arrived early. I thought the crew were pretty noisy for an overnight flight, and my friend was not able to sleep because of the noise. Also I think it’s absurd they don’t provide complementary water. Why does everything have to be a surcharge? Airplanes are dehydrating and it would be beneficial to help passengers stay healthy.
I paid an additional fee for specific seats because I was flying with my two children. I even checked in online and confirmed my seats, so at the airport did not think to double check my seats. The lady at the check in desk gave me different seats that were not together, nor did she say anything, even though she could see I was flying with children. Got to the plane and only realized what had happened then. Scoot refused to refund me that extra fee or take responsibility for what had happened.
Instead of the flight attendants talking to each other they should have been monitoring the passengers. The person beside me took a phone call literally 30 seconds before the plane landed. As we were going down the runway ( from landing ) a person in the row in front of me and behind me made phone calls; CRAZY
