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Airports
Origin
Jakarta
RM 196
only
RM 196
Destination
Kuala Lumpur
RM 196
only
RM 196
Wed, 21 Mar
CGK
KUL
2h 05m
Mon, 26 Mar
KUL
CGK
2h 10m
RM 196
Trip: 6 days
6.3GoodShow reviews
Overall 6.3 Good
Based on 5 reviews
Overall
6.7
Boarding
6.8
Comfort
6.4
Crew
7.1
Entertainment
5.4
Food
5.9
DPS
KUL
Good 6.0

No free entertainment and did not eat on flight

HKG
KUL
Mediocre 3.6

Crews are ok in general

I was detained at the ticket cutting counter because I carried extra plastic back for purchase at the airport. Apparently in HK they have absurd rules saying that you can only have 2 bags carry on. Any extra has to be charges. I never have that kind of rules before using Air Asia at the other country, especially we buy some presents at the airport. I end up throwing a few items away because I can't squeeze in everything in my carry on bag. I will no longer take Air Asia for the Hong Kong Route.

KBR
KUL
Mediocre 3.3

The flight delayed for 6 hours and when we make inquiry they keep saying will update soon. On top of that, after informing that I'm vegetarian they still insisted me to take kfc. Ended up having wedges and bun.

TPE
BKI
Good 6.0

One hour delay on runway

CGK
KUL
OK 5.3

Delay

Fri, 9 Mar
CGK
KUL
2h 00m
Mon, 12 Mar
KUL
CGK
2h 10m
RM 227
Trip: 3 days
Overall 0.0 Poor
Based on 0 reviews
Sun, 11 Mar
CGK
KUL
2h 00m
Tue, 13 Mar
KUL
CGK
2h 00m
RM 227
Trip: 2 days
8.0ExcellentShow reviews
Overall 8.0 Excellent
Based on 1 reviews
Boarding
6.6
Comfort
6.4
Crew
7.2
Entertainment
5.2
Food
5.7
KUL
KNO
Excellent 10.0

Friendly staffs - both on the Fllight as well as the Ground Staffs.

I cannot think of any

KNO
KUL
Excellent 10.0

Very friendly.

Nothing

SIN
CGK
Mediocre 2.0

it was late, quality of experience was poor- from predeparture to landing

DMK
CGK
Mediocre 2.0

Delay flights. wait too long

DPS
KUL
OK 4.3

It is like riding a bus except bus would allow you bags free of cost. No entertainment. Food and water only if you pay. Had to pay for bags also and it is not a small amount. Sucha ripoff.

Fri, 27 Jul
CGK
KUL
2h 10m
Sat, 11 Aug
KUL
CGK
2h 05m
RM 251
Trip: 16 days
7.8GoodShow reviews
Overall 7.8 Good
Based on 1763 reviews
Overall
8.0
Boarding
7.9
Comfort
7.7
Crew
8.5
Entertainment
7.1
Food
7.4
AMS
BRS
Excellent 9.0

Boarding was a breeze and the staff were lovely. Online check was very simple and easy to navigate.

The amount of extras you have to click no to while checking in online.

TLV
AMS
Mediocre 2.0

Airlines issue

Profiling certain customers

AMS
LHR
Excellent 10.0

Clean airplane, friendly crew, no rush, nice snacks for a short one hour flight. Just generally a positive experience.

BCN
AMS
Excellent 9.3

The food was excelent

I have to pay to pay a little more confort

AMS
KBP
Excellent 10.0

Very friendly and helpful personnel.

Sun, 18 Mar
CGK
KUL
2h 05m
Wed, 21 Mar
KUL
CGK
2h 05m
RM 266
Trip: 4 days
8.0ExcellentShow reviews
Overall 8.0 Excellent
Based on 1 reviews
Boarding
7.3
Comfort
7.6
Crew
7.5
Entertainment
6.9
Food
6.9
BDO
KUL
Excellent 10.0

For the price that we paid, it included 30kg baggage and refreshment (orange juice, water, coffee, a slice of pizza and a muffin) - it was worth it. The legroom is spacious, the seat was comfortable and the cabin crew was awesome. Flight was on time, check in was acceptable (considering people travelling from Bandung has a lot of check in baggage due to shopping).

Nothing.

BOM
KUL
Excellent 8.0

Leg space and good arm rest

No in flight entertainment (movies)

KUL
LGK
Good 6.3

The service is good in general.

The boarding process could be improved.

CGK
KUL
Excellent 8.0

The staff were very kind, the seat had a great amount of leg room.

There was no alcohol on the flight.

KUL
RGN
Good 6.3

The flight was over 5 hours delayed and they offered no compensation or extra meal.

Fri, 13 Apr
CGK
KUL
1h 55m
Sun, 15 Apr
KUL
CGK
1h 50m
RM 274
Trip: 3 days
3.6MediocreShow reviews
Overall 3.6 Mediocre
Based on 3 reviews
Boarding
6.1
Comfort
5.6
Crew
6.3
Entertainment
4.3
Food
4.3
AMQ
UPG
Excellent 8.0

On time

DPS
CGK
OK 4.0

The checked in bagage did not arrive with our flight from Labuan Bajo. Every time they said it was arriving, but it did not. Staff did not know where bagage was. Afterwards I constructed that the bagage was simply not loaded on the place, because there was no space. So it was left intentionally and not lost. No one told us. They never admitted this to us, let alone compensation for wasting our time on the airport waiting.

CGK
SIN
Good 7.3

Lion air include the bagage in the flight price.

even web check in already, we still have to Q-up.

CGK
KUL
OK 4.3

Promo price

Not only the flight is delayed, the announcement to notify the passengers about the delay was late as well.

CGK
KUL
Mediocre 3.0

2 hour delay with no explanation. Checked bag arrived very wet.

Tue, 17 Apr
CGK
KUL
2h 05m
Tue, 24 Apr
KUL
CGK
2h 10m
RM 317
Trip: 8 days
Overall 5.6 OK
Based on 45 reviews
Boarding
6.2
Comfort
5.9
Crew
6.1
Entertainment
4.6
Food
5.0
DPS
KUL
Excellent 8.0

bought a bottle of duty free and checked it. when I retrieved my bag the zippers were apart 5 inches and the bottle had been removed. would like an explanation.

SYD
DPS
Good 6.0

The flight attendants were attentive.. Arrived in Sydney an hour early.

They don't accommodate when you are trying to get some shut eye.. I was told I could not move from seats even though there were so many available around me.

KUL
SUB
Excellent 8.0

Everything was running smoothly

DPS
KUL
Mediocre 3.6

The plane stayed in the air when it was supposed to.

The airline makes you pay for water - when you're stuck on a four-hour flight, that's simply inhuman. My companion and I weren't seated together, but fortunately it wasn't a full flight and we could be moved around. Everything looks cruddy, dingy and old. Recorded announcements threatened us with dire consequences if we stole the life vests or broke any laws or assaulted the crew. It was a dismal experience (and this was the better of our two flights on Air Asia, the other was awful).

DPS
JOG
Mediocre 2.0

I would like to take my flight in time, i wasted all day in the airport yesterday, and the last night they told me that i was not going to fly. Currently i am in the airport and the people in air asia gave diferent information, my flight was at 7:30 am, and it change again at 9:30 am. I am very angry, I will never take another flight with air asia.

Everything

Sun, 15 Apr
CGK
KUL
2h 10m
Wed, 18 Apr
KUL
CGK
2h 10m
RM 196
Trip: 4 days
6.3GoodShow reviews
Overall 6.3 Good
Based on 5 reviews
Overall
6.7
Boarding
6.8
Comfort
6.4
Crew
7.1
Entertainment
5.4
Food
5.9
BKI
TPE
OK 5.2

I arrived 3AM at KKIA, expected boarding time is 5.30AM but check-in counters are not open until past 4AM. Already 4.30AM but there was still only 1 person at the counter. Not enough instructions for self-service but no one on the floor to assist people. Arrived at my gate 15mins before boarding time. At the gate, they put up both TPE and HKG boarding information which confused the passengers.

KBR
KUL
Mediocre 3.3

The flight delayed for 6 hours and when we make inquiry they keep saying will update soon. On top of that, after informing that I'm vegetarian they still insisted me to take kfc. Ended up having wedges and bun.

DPS
KUL
Good 6.0

No free entertainment and did not eat on flight

KUL
JHB
Mediocre 2.0

Flight delay for almost 4 hour

CGK
KUL
Good 6.6

Cabin crew ok Check in online nice E-boarding pass nice

Boarding by zone is not effective. Wifi in boarding room in jakarta was too slow

Sat, 10 Mar
CGK
KUL
2h 10m
Tue, 13 Mar
KUL
CGK
2h 00m
RM 227
Trip: 3 days
Overall 0.0 Poor
Based on 0 reviews
Sun, 11 Mar
CGK
KUL
2h 10m
Wed, 14 Mar
KUL
CGK
2h 09m
RM 247
Trip: 3 days
8.0ExcellentShow reviews
Overall 8.0 Excellent
Based on 1 reviews
Boarding
6.6
Comfort
6.4
Crew
7.2
Entertainment
5.2
Food
5.7
KUL
KNO
Excellent 10.0

Friendly staffs - both on the Fllight as well as the Ground Staffs.

I cannot think of any

JOG
SIN
Good 7.6

AirAsia is probably my favorite discount airline, but that means by definition an acceptable but no frills experience. Got that at a relatively attractive price

The on-board sales cart did not have finger puppets, which I wanted to buy for some children.

DPS
PER
Mediocre 2.0

Cheap

Never flew due to volcano - fair enough. But communication from the airline was utterly non-existent, as was any kind of service and support for rescheduling etc. Confusing messages on their website and refusal to fly despite other airlines having no issue - because they didn't want to pay parking rates at AU airports. Air Asia ruined my holiday far more than Mt Agung.

DMK
CGK
Mediocre 2.0

Delay flights. wait too long

SIN
CGK
Mediocre 2.0

it was late, quality of experience was poor- from predeparture to landing

Sat, 21 Apr
CGK
KUL
2h 10m
Tue, 24 Apr
KUL
CGK
2h 10m
RM 227
Trip: 4 days
6.3GoodShow reviews
Overall 6.3 Good
Based on 5 reviews
Overall
6.7
Boarding
6.8
Comfort
6.4
Crew
7.1
Entertainment
5.4
Food
5.9
TPE
BKI
Good 6.0

One hour delay on runway

HKG
KUL
Mediocre 3.6

Crews are ok in general

I was detained at the ticket cutting counter because I carried extra plastic back for purchase at the airport. Apparently in HK they have absurd rules saying that you can only have 2 bags carry on. Any extra has to be charges. I never have that kind of rules before using Air Asia at the other country, especially we buy some presents at the airport. I end up throwing a few items away because I can't squeeze in everything in my carry on bag. I will no longer take Air Asia for the Hong Kong Route.

DPS
KUL
Good 6.0

No free entertainment and did not eat on flight

CGK
KUL
OK 5.3

Delay

KUL
JHB
Mediocre 2.0

Flight delay for almost 4 hour

Fri, 27 Jul
CGK
KUL
2h 10m
Sat, 11 Aug
KUL
CGK
2h 05m
RM 251
Trip: 16 days
7.8GoodShow reviews
Overall 7.8 Good
Based on 1763 reviews
Overall
8.0
Boarding
7.9
Comfort
7.7
Crew
8.5
Entertainment
7.1
Food
7.4
AMS
BRS
Excellent 9.0

Boarding was a breeze and the staff were lovely. Online check was very simple and easy to navigate.

The amount of extras you have to click no to while checking in online.

IAD
AMS
Mediocre 2.0

They stole my money

MAN
AMS
Good 7.0

The cabin crew were good. They explained what the arrangements were for the delayed flight connections

The plane wasn't refueled and so was not ready for take off once the passengers were loaded. The plane had a technical problem when it tried the first take off and so it had to be abandoned. This was alarming..

BCN
AMS
Excellent 9.3

The food was excelent

I have to pay to pay a little more confort

TLV
AMS
Mediocre 2.0

Airlines issue

Profiling certain customers

Fri, 20 Apr
CGK
KUL
2h 05m
Mon, 23 Apr
KUL
CGK
2h 10m
RM 231
Trip: 4 days
Overall 0.0 Poor
Based on 0 reviews
Mon, 19 Mar
CGK
KUL
2h 05m
Wed, 21 Mar
KUL
CGK
2h 05m
RM 266
Trip: 3 days
8.0ExcellentShow reviews
Overall 8.0 Excellent
Based on 1 reviews
Boarding
7.3
Comfort
7.6
Crew
7.5
Entertainment
6.9
Food
6.9
KUL
RGN
Good 6.3

The flight was over 5 hours delayed and they offered no compensation or extra meal.

CGK
KUL
Excellent 8.0

The staff were very kind, the seat had a great amount of leg room.

There was no alcohol on the flight.

KUL
BDO
OK 5.6

Crews are nice.

Seems like Malindo is starting to degrading the service quality. The flight I took before: they change the airplane to batik which was worse with no entertainment, smaller seat pitch, etc. I book Malindo for a reason and paid for what expected using Malindo!! If they had to change the plane they should've given better one or given back compensation to passengers! Now this flight, they didn't activate the entertainment till way later and turned off way too early. They didn't give any earphone as supposed to. Malindo's service has become bad.

KUL
LGK
Good 6.3

The service is good in general.

The boarding process could be improved.

BDO
KUL
Excellent 10.0

For the price that we paid, it included 30kg baggage and refreshment (orange juice, water, coffee, a slice of pizza and a muffin) - it was worth it. The legroom is spacious, the seat was comfortable and the cabin crew was awesome. Flight was on time, check in was acceptable (considering people travelling from Bandung has a lot of check in baggage due to shopping).

Nothing.

Sat, 28 Apr
CGK
KUL
1h 55m
Mon, 30 Apr
KUL
CGK
1h 50m
RM 274
Trip: 3 days
3.6MediocreShow reviews
Overall 3.6 Mediocre
Based on 3 reviews
Boarding
6.1
Comfort
5.6
Crew
6.3
Entertainment
4.3
Food
4.3
CGK
KUL
Mediocre 3.0

2 hour delay with no explanation. Checked bag arrived very wet.

CGK
SIN
Good 7.3

Lion air include the bagage in the flight price.

even web check in already, we still have to Q-up.

CGK
SIN
Mediocre 2.0

Nothing

Flight was delayed for 30 minutes but there was no heads up from the crew at the airport. After continued waiting after the boarding time, I approached the crew myself to ask and the crew didn't even know the flight was getting delayed (still no announcement to the other passengers). Pure nonsense

CGK
KUL
Mediocre 3.0

2 hour delay with no explanation. Checked bag arrived very wet.

AMQ
UPG
Excellent 8.0

On time

Sat, 19 May
CGK
KUL
2h 10m
Mon, 21 May
KUL
CGK
2h 10m
RM 227
Trip: 3 days
6.3GoodShow reviews
Overall 6.3 Good
Based on 5 reviews
Overall
6.7
Boarding
6.8
Comfort
6.4
Crew
7.1
Entertainment
5.4
Food
5.9
CGK
KUL
OK 5.3

Delay

KBR
KUL
Mediocre 3.3

The flight delayed for 6 hours and when we make inquiry they keep saying will update soon. On top of that, after informing that I'm vegetarian they still insisted me to take kfc. Ended up having wedges and bun.

TPE
BKI
Good 6.0

One hour delay on runway

DPS
KUL
Good 6.0

No free entertainment and did not eat on flight

CGK
KUL
OK 4.0

Really choppy flying and a bad landing. No free food or even drink, no space

Mon, 26 Feb
CGK
KUL
2h 10m
Tue, 6 Mar
KUL
CGK
2h 09m
RM 255
Trip: 9 days
8.0ExcellentShow reviews
Overall 8.0 Excellent
Based on 1 reviews
Boarding
6.6
Comfort
6.4
Crew
7.2
Entertainment
5.2
Food
5.7
DMK
CGK
Mediocre 2.0

Delay flights. wait too long

KUL
CGK
Mediocre 3.0

Crews are quite friendly

Certain Crew is unable to do simple math calculation even though she is using calculator. I was purchasing food and gave Malaysian Ringgit, little that I know, the change is given in Rupiah and the amount was wrong, it was short of 55,000. Luckily I did a little math calculation my own, and find that she was over-charging too much for the food. Realizing that particular crew can't calculate, I offer to pay using Rupiah, she rejected it and gave me back the proper change. The exchange rate on board is absurd!!! I suggest use local currency if anyone would do onboard purchasing on AirAsia.

DPS
KUL
OK 4.3

It is like riding a bus except bus would allow you bags free of cost. No entertainment. Food and water only if you pay. Had to pay for bags also and it is not a small amount. Sucha ripoff.

KNO
KUL
Excellent 10.0

Very friendly.

Nothing

DPS
PER
Mediocre 2.0

Cheap

Never flew due to volcano - fair enough. But communication from the airline was utterly non-existent, as was any kind of service and support for rescheduling etc. Confusing messages on their website and refusal to fly despite other airlines having no issue - because they didn't want to pay parking rates at AU airports. Air Asia ruined my holiday far more than Mt Agung.

Mon, 2 Apr
CGK
KUL
2h 05m
Thu, 5 Apr
KUL
CGK
2h 05m
RM 266
Trip: 4 days
8.0ExcellentShow reviews
Overall 8.0 Excellent
Based on 1 reviews
Boarding
7.3
Comfort
7.6
Crew
7.5
Entertainment
6.9
Food
6.9
KUL
HKG
Excellent 9.0

Except for a 1-hour delay, overall the flight was good, smooth and enjoyable. Loved the inflight meal. For the price we paid we got meal and 30kg baggage allowance, we thought that was just value for money. And they departed from KLIA and not klia2 which is more convenient.

Flight wasn't on time to and from HKG.

BOM
KUL
Excellent 8.0

Leg space and good arm rest

No in flight entertainment (movies)

KUL
KTM
Mediocre 2.3

Average flight

Changed the time of my flight early by more than 2 hours, with no communication. I therefore missed the flight. I was informed there was a flight that evening but they refused to move me as I had booked through an agent. Waited more than 6 hoursnin the airport for next flight and was offered only a meal voucher worth £4. Later flight was delayed, resulting in me missing my friends pre wedding henna party and arriving more than 8 hours late. Not a single apology given!

HKG
KUL
Excellent 8.0

The 32" pitch giving more leg space, better than MAS and AirAsia on that count. Good baggage allowance.

The food is rather meh, does not stand out

CGK
KUL
Excellent 8.0

The staff were very kind, the seat had a great amount of leg room.

There was no alcohol on the flight.

Tue, 10 Apr
CGK
KUL
2h 10m
Sat, 14 Apr
KUL
CGK
2h 05m
RM 243
Trip: 5 days
Overall 0.0 Poor
Based on 0 reviews
Fri, 9 Mar
CGK
KUL
2h 05m
Sun, 11 Mar
KUL
CGK
2h 05m
RM 231
Trip: 3 days
6.3GoodShow reviews
Overall 6.3 Good
Based on 5 reviews
Overall
6.7
Boarding
6.8
Comfort
6.4
Crew
7.1
Entertainment
5.4
Food
5.9
HKG
KUL
Mediocre 3.6

Crews are ok in general

I was detained at the ticket cutting counter because I carried extra plastic back for purchase at the airport. Apparently in HK they have absurd rules saying that you can only have 2 bags carry on. Any extra has to be charges. I never have that kind of rules before using Air Asia at the other country, especially we buy some presents at the airport. I end up throwing a few items away because I can't squeeze in everything in my carry on bag. I will no longer take Air Asia for the Hong Kong Route.

KBR
KUL
Mediocre 3.3

The flight delayed for 6 hours and when we make inquiry they keep saying will update soon. On top of that, after informing that I'm vegetarian they still insisted me to take kfc. Ended up having wedges and bun.

CGK
KUL
OK 5.3

Delay

CGK
KUL
Good 6.6

Cabin crew ok Check in online nice E-boarding pass nice

Boarding by zone is not effective. Wifi in boarding room in jakarta was too slow

KUL
JHB
Mediocre 2.0

Flight delay for almost 4 hour

Jakarta to Kuala Lumpur flight information

Avg. flight duration 2h 05m
Flights arrive in Kuala Lumpur
Flights depart from Jakarta
Flight price RM 196
Distance 1186 km
Airlines AirAsia, Indonesia AirAsia, KLM, Malindo Air, Lion Air, Indonesia AirAsia X
*
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