Cons: "Food need to be improved"
Cons: "very delayed flight in addition slow flying what should have taken 52 minutes ended 1 hour 20 min to add to that poor cabin crew management of Business Class disembarking excruciating slowly added another delay of 20 minutes!"
Pros: "Good seats and crew."
Cons: "Choice of movies"
Cons: "I am more than pleased with the service I received, keep up the work Kind regards Shane"
Pros: "Luggage allowance."
Pros: "Crew are nice,but the seat need to improve"
Cons: "The seat need to improve"
Pros: "Direct flight"
Cons: "Bigger aircraft"
Pros: "Window seat was good for enjoy very wonderful outside view."
Pros: "The seats were comfortable and the in-flight entertainment was fine."
Cons: "The crew shouldn’t assume that an Asian person is Vietnamese just because they boarded from Vietnam. The vegetarian door was awful."
Pros: "Some staff were good others could not be bothered."
Cons: "Nicer staff"
Pros: "Price were amongst the cheapest"
Cons: "Terrible cabin cleaness and rude crew members. Nothing matches the Malaysian hospitality promoted."
Cons: "Feel airline maintenance is slipping second flight in a week where they have tv trouble"
Pros: "On time"
Cons: "2 times flight per day"
Cons: "Answers together with Perth to KL. I understand from other flight individuals that MAL. Flights are always delayed."
Cons: "Delayed for more than an hour.."
Pros: "Check in was super easy, flight left on time , arrived early baggage was delivered in 10 minutes."
Pros: "Lovely people an caring all the way through."
Pros: "Pleasant steward"
Cons: "Delayed and waste time at Jakarta airport"
Pros: "We paid for extra luggage for check in but we were allowed to carry them on board due to the short stopover duration of the connecting flight. Thanks for the much needed flexibility!"
Pros: "The crew were nice and good entertainment"
Cons: "Got delayed in kuala lumpa for nearly 5 hours with Not many updates fir us to know what’s happening then they left my luggage there and still don’t have it 15 hours later"
Pros: "food was good and overall good economy class flight"
Cons: "distance between rows seems shorter than other airlines such as Emirates"
Cons: "For 50 min flight we waited 45 mins in taxi"
Pros: "Staff onboard were good"
Cons: "Many hours delay at Miri, MAS staff abandoned posts so they didn't have to deal with passengers. Apalling service"
Pros: "They provided us with a hotel to stay in until everything was arranged."
Cons: "No communications with KL that our flight was cancelled and marked me as a no show on my next flight. Which cancelled my next flights. I'm not too impressed."
Pros: "Crew was accommodating enough to provide for us during this cancelled flight."
Cons: "Better and open communications with what's going on. They were helpful and efficient but needed a clearer and more concise communication line to get us mobilized and ready to go."
Pros: "Better overall service - boarding, no delays, comfortable cabins, pleasant crew."
Cons: "the windows were a bit smudged from previous passengers"
Pros: "Not enough elbow space between fat passengers"
Pros: "Excellent food and crew"
Cons: "Seats rather basic for business class"
Cons: "I request for extra water but I was just given the glass which was on my tray. The Stewart told me he would come back but never did... not very nice One Air Asia, sûre you have to pay for the drink but you don't stay thirsty, and finally ticket is much cheaper..."
Pros: "Crew were awesome. Could not do enough for you. Very personable too!"
Cons: "Security at Adelaide very slow and under resourced."
Pros: "Nothing at all!"
Cons: "Worst handling of delays and cancellations I have ever experienced. Worst management ever! More than 17 hours delay before I finally got on another plane. No hotel, no food, no nothing."
Pros: "Smooth flight with usual good in flight service. No issues during flight. check in very smooth and baggage collection very quick"
Pros: "Movie story"
Pros: "The flight surprisingly arrived ahead of schedule :)"
Cons: "The food, at least it was better than the food out of KUL"
Pros: "Easy to get my boarding pass at the Changi airport. Seating was nice. Not many passengers in this flight."
Cons: "The magazine in my seat pocket was dirty."
Pros: "Massage chair, very relaxing for long hour journey"
Pros: "I actually thought the seats were pretty comfy. And they have in flight entertainment, no need to download an app or anything."
Cons: "Wish I had known there would be a meal on the short flight. I usually request a vegetarian meal so I couldn't do it this time."
Pros: "Whilst I realise this is an Asian airline the warm roll was very doughy & tasteless & the breakfast wasn't at all good."
Cons: "The warm roll was doughy & tasteless & the breakfast choice was not good at all. Would suggest a yoghurt & cereal option for non Asians."
Pros: "The crews are friendly."
Cons: "Foods was not good for my standard. Below average."
Pros: "Crew was good in flight."
Cons: "The flight was excessively delayed. What was supposed to be a flight leaving at 2:25 AM left only at 4:15 AM or so. This is AFTER my original flight which I had booked for 1 AM was changed to 2:25 AM."
Pros: "The crew is friendly"
Cons: "Check in counter not enough resulting in very very long queue and check in time"
Cons: "our vegan food was not provided"
Cons: "Flight canceled last minute! Lost my connection back home. Still no news about pay back. Had to book another flight on my own expense."
Pros: "I was not accepted by the airline and I didn't get any assistance aside from getting out of the airport. Tried calling and all they can say is we cannot do anything"
Cons: "Travellers should be informed about the restrictions and guided on what should be done."
Pros: "Could not board due to flight restrictions"
Cons: "Would suggest providing an email to let travelers know if the flight restrictions"
Pros: "the girl next to me was flirty"
Cons: "the girl next to me could have offered her number..."
Cons: "Not too much delay as usual"
Pros: "Quick flight"
Cons: "Water should be free"
Cons: "No wifi as advertised"
Cons: "The AC created so much smoke that I couldn’t see the stewardess during the safety instructions"
Pros: "Nothing. It's cheap and really not because you pay for everything extra."
Cons: "Rude customer service. Baggage cost more than the flight."
Pros: "Smooth check in"
Cons: "That the in-flight wifi really is free instead of making the passengers to pay"
Cons: "More choices on entertainment"
Pros: "Very good for the price I paid"
Cons: "Somehow I couldn't check in online, or at the kiosk. There was only 2 check-in desk for domestic flights in KLIA2. Long lines and waited 20 minutes. Thankfully the staff at the counter allowed me to check in, despite having only 50 minutes to spare."
Cons: "Very great crew, thank you AirAsia"
Pros: "Nothing. We arrived safe"
Cons: "First of all it left late with no explanation. One hour late. Crew did almost nothing. No food at all unless preordered. Not even awater. Lights out for no reason. It was as t even 7:30 when they dimmed the long guts. Only one bathroom in the back and we never saw someone go forward so we were t sure if there was one in the front. Very tight seats."
Pros: "We arrived safe"
Cons: "Left large with no explanation. Uncomfortable. No entertainment or free food. I mean none"
Cons: "No room for legs Flight was delayed without any information at the gate My wife was at a differtn row even if there was a free seat next to me. I had to pay to next to her during check-in."
Pros: "Old and worn out"
Cons: "Food is not appetizing. There were only meat or chicken to choose from. Need to have an option for fruits only."
Pros: "Fares. Schedules. Destinations. More than you might expect for a low cost airline."
Cons: "I got what I paid for."
Pros: "Delayed in departures for 30 mins but arrived only by 5 mins late"
Cons: "In the Ramadan month, on board the plan just when time for breaking fast, a small glass of plain water to be given free for passengers on the flight at that time would be a thoughtful gesture"
Pros: "I feel confident with your aircraft and crew. Very professional"
Cons: "The chicken and rice was not the freshest and although the seats are comfortable they are very cramped for a big falang like me"
Cons: "I arrived 3AM at KKIA, expected boarding time is 5.30AM but check-in counters are not open until past 4AM. Already 4.30AM but there was still only 1 person at the counter. Not enough instructions for self-service but no one on the floor to assist people. Arrived at my gate 15mins before boarding time. At the gate, they put up both TPE and HKG boarding information which confused the passengers."
Cons: "One hour delay on runway"
Cons: "All ok"
Pros: "Clean aircraft"
Cons: "Two flights in a row behind schedule ; messed up my vegetarian pre ordered food selections in both flights"
Pros: "On time (early on the return leg). Interesting usage of onboard wifi to deliver inflight entertainment. The choices of the channels was mediocre. Nevertheless, a good start."
Cons: "Same food (on return leg) with no other choices choice with the value pack add-on. Pasta was overcooked."
Cons: "Rough flight and landing, seemed like a rookie pilot was flying."
Pros: "nothing to say."
Cons: "only food that i received the rice i think didn't cooked properly"
Cons: "Flight was delayed"
Pros: "BOARDING very smooth n fast...more importantly punctuation very good"
Cons: "Value meal lousy (pocket pie)..both flight offer Same pocket pie,Rokki can't use at all..i notice cabin crew didn't check whether passengers apply seating belt at all."
Cons: "Flight was DELAYED twice. AK called it re-schedule, but with only 2 hours prior notification, it's purely DELAY. Poor coordination with airport, gate changed without proper notification."
Pros: "Good: cheap Bad: aways slow check-in and uncomfortable seating. Everything a budget airline should be."
Cons: "This one was also late"
Cons: "No water is provided on board"
Pros: "The food is shockingly decent. Yeah you have to pay cash and it’s not convenient, but the food is edible and there is lots of variety."
Cons: "AirAsia sucks balls. Or at least, it was fine leaving Singapore, but returning from a crappy small town airport to it was a fraudulent nightmare. We were told to check in online and add baggage at least two days before flying to avoid excessive baggage fees. So we paid them the first time, no problem. But AirAsias website is clearly coded by bricks with fingers. Because 6,5,4, and 3 days prior, it says such service is unavailable. Okay, we’ll do it at the airport then, it’ll be nice and easy just like at Changi. Only at this crappy subpar excuse for an airport, they live by no rules and want to charge $300USD - more than double what was charged at Changi - for two 20kg bags. 20kg, which my boarding pass and my booking both say we are entitled to, is suddenly 5kg in excess, so they want to screw your American wallet hard, long, and good because even if you had a good time, chances are you will never pass through the half baked gas station that is Langkawi again. Oh yeah and don’t bother paying for the WiFi - they get you good there too - 10mb which is basically a couple jpegs but you won’t get squat anyway. Literally nothing, and then suddenly your puny 10mb has disappeared, along with your money and what’s left of AirAsias credibility."
Pros: "fast and good"
Cons: "seat size"
Pros: "All except boarding"
Cons: "Flyers cutting que prior to boarding without intervention from air crew staffs."
Pros: "Nice clean plane and efficient staff"
Cons: "We Pre ordered (and paid for) meals when we booked our tickets, having flown Air Asia before we knew what was good and what wasn't. Somehow our orders were lost and we got the 'default' meal on all flights which was sweet and sour chicken meatballs which was almost as awful as it sounds. We heard the same thing happen to the lady in the seat behind us. Staff pretty much ignored our complaint. There's also a weird process with check in where you get processed into a small lounge Pre flight with no food or shops, there doesn't appear to be a reason for this other than making you sit somewhere cramped and uncomfortable for an hour before your 9 hour flight."
Cons: "More than 3h late, no information, gate close (we had to wait in the corridor), nothing to drink during the flight. And I had to pay 80RM just to travel with my umbrella,"
Cons: "Flight was delayed twice. We missed our connecting flight and the next flight wouldn't be until the next day. Customer service was ridiculously slow."
Pros: "Great boarding arrangement for back seat passengers to board first and follow up with front seat passengers."
Cons: "Cabin crew totally forget their priority task which is to Ensure the comfort of passenger. Instead everyone is so focus on retail as well as F&B add on sales."
Cons: "Delay delay"
Pros: "First time I've flown with them. I was very impressed"
Cons: "I liked everything"
Pros: "I like the organized way they did the boarding. Less chaotic and allow passengers ample time to board the plane"
Pros: "Great overall economic airline to travel with considering the price paid. I am glad to have the options to NOT pay for the food and entertainment since I never used it during a flight less than 6 hours. I am sure the food and entertainment is good for many passengers paid for them. The flight is on time, the boarding is well organized, the crew is courteous and bathroom is clean."
Pros: "Flight is not so full"
Cons: "So far so good"
Cons: "No family priority boarding."
Pros: "Cabin Crew was great First time using the inflight entertainment Rokki. Great job Airasia."
Cons: "Ground check in crew at Kota Kinabalu International Airport (Azureen) was damn rude. I'm appalled with her customer service level. Rude and not helping at all. Worst Airport staff I've met so far."
Pros: "on time friendly staff KL is good airport easy to get through and in to town on the train"
Cons: "even on buses in asia you are given drinking water pay for it here"
Pros: "Everything went smoothly on this flight - couldn't ask for more! Checking in at Hong Kong airport was great and fast."
Cons: "Not enough directions signage when arrived in KLIA2."
Pros: "New aircraft A320-200 NEO"
Cons: "Flight delay without information. Delay almost 1:45hrs."
Pros: "- fast boarding - fast bag delivery - can depart earlier if all pax in"
Cons: "- delays can be traumatic for later flights in the day"