The queue at the gate was very badly managed
Love the friendly staff who went out of their way to assist.
Pros: "The crew was very attentive. The pilot landed the plane smoothly. Although had a delayed departure from KUL, we arrived in Sydney earlier than expected."
Pros: "Boarding was easy even though it started late, it was organized. Once I got on the plane I wasn't waiting a long time to get to my seat because they seated the people sitting in the back of the plane first. There is a huge selection of movies, tv shows, and music."
Cons: "They have 2 food options and they're just ok. There wasn't very many drink options either."
Pros: "Airport, sea side"
Cons: "The flight attendants didn't ask me if I need ice cream or any drink but they asked another seat of passages. It's not fair..."
Pros: "The food"
Cons: "I was given a window seat but without a window. I felt I cannot breath. I saw many empty seats around"
Cons: "Better treatment of luggage. Better business class service. Food was poor."
Pros: "All went Well, no delays, good service."
Pros: "The timeliness of the boarding and flight takeoff"
Cons: "The landing. Seemed a little rough"
Pros: "Everything was good about this flight"
Cons: "They need to have at least 5 to 10 vegetarian meal on board."
Pros: "The seats were comfortable and the in-flight entertainment was fine."
Cons: "The crew shouldn’t assume that an Asian person is Vietnamese just because they boarded from Vietnam. The vegetarian door was awful."
Cons: "Custom check line 200 meters long, security check line another 120 meter long, why not combine them together and open two machine in parallel"
Pros: "Crew is ok, accommodating, entertainment system ok, food ok."
Cons: "level up on the service, I think MH needs to take a second look at the whole company in terms of culture and level of service."
Pros: "Everything was really good"
Cons: "But the flight left and arrived 30 minn late!"
Cons: "No onboard entertainment"
Pros: "Everything. Just a simple, very short haul flight: nothing too complicated."
Cons: "There was nothing to fault."
Pros: "Overall is great"
Pros: "The food was good on this flight . The entertainment was good I managed to get a good sleep as well."
Cons: "The beer offered was in a pre poured glass I could have asked for a beer from the drinks trolley however i wanted a vodka and tomato juice I couldn't see any so didn't bother asking"
Pros: "Attentive flight attendants ."
Cons: "All acceptable"
Cons: "For 50 min flight we waited 45 mins in taxi"
Pros: "Web checkin and Baggage Drop were precise which saved time. Few passengers do not matter these two (2) important features but this is efficiency to a minimum!"
Pros: "The crew was very pleasant and professional. . The food bland but warm. But the seats were microscopic"
Cons: "Seats were tiny. My knees pressed to seat in front of me. I’m 73 inches tall"
Pros: "The cabin crew."
Cons: "Again, incorrect information of boarding gate."
Cons: "Tight seating made it less comfortable than normal, and mechanical issues caused some delays."
Pros: "There were choices of foods. I really liked the fact that they considered Korean natives as they gave kimchi together with their dishes. Attendants were polite and kind. 30kg allowance is a great merit too."
Cons: "Frequent delays in flights and changes in timings. There were many passengers and it's quite hard to carry my carrier through the alley. The foods may be in variety but did not taste very nice."
Pros: "Service, free drinks, decent entertainment selection, and the food was actually a little better than edible, the best airline food Ive ever had (I haven't flown many long haul flights)"
Cons: "People don't stop growing at 5'8. There are people taller than that, in fact quite a lot of people are taller than that. So much in this world is made without this consideration in mind. I'm 6'1, I shouldn't have to pay hundreds more just so I have enough legroom. And I don't mean enough to swing my legs about as much as I want, just enough to be comfortable. This isn't essential on short flights, but just seems cruel to taller people on long flights."
Cons: "The Business class seats are very uncomfortable. There's just no leg room space when the seats are flat and its very suffocating."
Pros: "Nothing other than the connection time and the airport was good."
Cons: "The flight was delayed 4 hrs then took them another hour to departure from JED to KUL. The airplane was an old 330 with shitty bathrooms, and I can't forget how one of crew keeped knocking on me in the toilet and he actually opened the door and said nothing at all which pissed me off,because I work for airline company and I had been in many once before but that behavior is amature once from supposedly experienced Crew member. Anyway save your money and time and avoid this airlines."
Cons: "Bathroom line"
Cons: "There wasn't a food preference option when booking through kayak."
Pros: "Larger seats"
Cons: "Food was below standards. Really need to improve."
Cons: "Their app is useless. Not user friendly and always down ! Their staff can't even give proper directions on what need to be done in terms of getting upgrades ! Such a shame how it this airlines is getting from bad to worst. They use to be great and my number one choice , but now they are just a disappointment. I am only supporting MAS because they are my national carrier"
Cons: "Our flight was delayed over 3 hours resulting in us missing our connecting flight from Kuala Lumpur to China and then Los Angeles . Malaysia airlines did not apologize or help us with rebooking our flights or offering hotel accommodation. They just left a family of five with no flight, stuck in Malaysia with no options of getting home. . Flight crew had very hard bumpy landing on both legs of flight and maybe they need to go review landing protocol so that we don't have to have a hard rough landing"
Pros: "I like their timely service and cleanliness."
Cons: "Transfer from domestic to international terminal in KL was slow as only 1 customs officer was working"
Pros: "I like having my knees up in my eyeballs on a plane and having to be pried out of my seat with the jaws of life at the conclusion of a flight."
Cons: "Flight was 3 hours late!"
Pros: "The flight surprisingly arrived ahead of schedule :)"
Cons: "The food, at least it was better than the food out of KUL"
Pros: "I appreciated the free baggage allowance and the staff were nice, but otherwise they were a huge headache to fly."
Cons: "They changed the times on BOTH of our flights by HOURS, which resulted in me having to buy a ticket with another airline to ensure we wouldn't miss our connecting international flight. Horribly unreliable, will never fly them again. Honestly airAsia was a better experience than with Malaysia Air"
Pros: "Whilst I realise this is an Asian airline the warm roll was very doughy & tasteless & the breakfast wasn't at all good."
Cons: "The warm roll was doughy & tasteless & the breakfast choice was not good at all. Would suggest a yoghurt & cereal option for non Asians."
Cons: "Check in counter personnel were very slow. They did not know proper immigration rules. They made me wait for 30 minutes while they verified with immigration on something I had already told them. I had to rush through immigration and security to ensure I made the flight on time. Added stress as a customer."
Cons: "Crew Service is horrible. They get angry very easily."
Cons: "our vegan food was not provided"
Pros: "On Time"
Cons: "No newspapers"
Pros: "Much better than Air Asia of course."
Cons: "I dont know about the weather condition but I did feel a rough landing. I do feel the standard of the cabin crew deteriorating. Unlike few years back."
Cons: "Flight canceled last minute! Lost my connection back home. Still no news about pay back. Had to book another flight on my own expense."
Pros: "Seat leg room seemed better than US carriers. Food was not exciting."
Cons: "Cabin crew very n8ce."
Pros: "Flight to KUL from BKK was a fairly new 737 and had a new entertainment system. It was clean and looked well maintained. Nice ride."
Cons: "Return to BKK from KUL was on a 737-800 that looked like it was ready for the scrap heap. Very dirty even on the outside of the plane. The backs of the seats were torn and spots from drinks and dirty hands on the backs of the head rest. All the magazines were WELL worn and one had gum between the pages. The table top had part of a meal left on it."