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806 15th Street Northwest, Washington, DC
0.6 km from
very comfortable bed and room Most of the staff was excellent but one person was not friendly and didn't make effort to upgrade the room since the door of the room they gave me was broken. A second person immediately changed the room for the better.
Location, excellent door men. No premium channels. Broken toilet that was "fixed" twice but I had to fix it myself a couple times. No water pressure. House keeping only left us with 1 towel. View of a brick building 6ft from my window. Bar staff were disruptive and joking loudly with doormen while people waited at the bar.
The location is tremendous! I loved being able to hop onto the metro and get to all of the tourist locations/museums around D.C. It is only a 5-7 minute walk to the White House from the hotel. The staff is very friendly and will try to accommodate you with anything you may need. The price of the hotel was superb considering the location, amenities (free pop/snacks in the lounge), and the atmosphere the hotel creates for travelers. I would highly recommend this hotel to anyone traveling to D.C.!
Cleaness I paid over 200 dollars for calling home international for less than 30mts.... And yet no one explained to me the fee of using the phone.. . I had no budget for that. .. . It was bad
The staff was excellent, friendly and welcoming! Great location, clean and very spacious room. Will definitely book again when back in DC! Nothing
Spacious room with super comfortable bed. No warning for the loud construction noise just outside our bed window at 6:30 am Sunday and then 5:30 Monday am. When we complained the front desk said nothing could be done.
Colonial parking provides valet parking at the Willard for $55 per night. They refused to tell me about any other options when there was another parking garage just behind the hotel. I won't return to the Willard until they lower their parking rates.
Nice lobby, courteous staff, comfortable bed. Tiny gym, mold in the bathroom grout, room amenities were average, surprising amount of wear and tear in our room for a hotel in this category.
The staff was awesome Could've used a coffee maker in the room.
Staff was excellent; great location The walls are paper thin and the person next door had a party until 3 am. Impossible to sleep.
The staff were very friendly and the hotel was beautiful. We'd definitely stay here again!
The actual hotel was clean and updated, the staff was friendly and helpful. Overall the actual stay was great. Nice little happy hour offered at the bar. Valet parked my car for 1 night, and took it upon themselves to charge $50 to my credit card, plus a $17 convenience fee. No lot in the surrounding area exceeded $25 for overnight parking. I should have parked my own car. I feel that the hotel was nervy and rude to charge us double the going rate for parking - without notifying me. I felt taken advantage of, since we were already paying top dollar for a 1 night stay. The hotel was nice, but not that nice. I stay in DC all the time, but I may not return unless this problem is rectified.
Location. Easy walk to many attractions as well as to my business destination.
Service was excellent They changed me an extra 200 dollars when I checked into the hotel, despite prepaying on Kayak
There was more room than I expected or needed. The suite was well appointed and felt luxurious. The staff were very helpful and courteous. One bathroom counter was not very clean. The outdoor noises, which were present late into the night, were significant. I'd recommend better, quieter windows for such a nice hotel.
No maid service
Super clean, well laid out room. Quite big for an urban hotel. Everything works well. Well thought out.
The location is excellent in the heart of DC, walking distance to many sights. The HVAC unit in my room failed and I was moved to another room, which also had a faulty HVAC unit, so I was moved to a third room. All of this took place at 8pm, which ruined my plans for the evening. The next day, I was a bit disappointed that neither the manager nor anyone on staff reached out to follow up. Generally, I expect more personal service from Hyatt hotels.
Hotel is walking distance to most of the things you want to see in DC; White House, Washington Monument, Smithsonian Museums. If you stay in a room facing 14th street you *will* hear street noise. We were on the 12th floor and you may as well be on the first floor because the height doesn't help with the noise at all. After a long day of walking you probably want a good night's sleep, that's probably not going to happen. Street traffic is loud and people tend to yell outside.
bed sagged. a/c noisy. facilities worn.
Love the staff and how clean the hotel was. The walk in shower is bueatiful!
The people next to our room was terrible. They had a party all night long and the courtyard staff seemed ignorant how much noisy they created to other guests.