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Reviews
Overall
8.4 Excellent
Based on 4,288 reviews
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All reviews 8.4
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Couples 8.5
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Families 8.3
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Business 7.8
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Solo 8.1
8.9
8.3
7.5
6.5
6.5
6.4
8.4
8.4
7.7
6.4
6.2
6.0
9.2
8.7
7.5
6.4
6.4
6.0
8.7
8.4
6.5
6.4
5.9
5.6
8.9
8.4
6.9
6.7
6.4
6.2
data provided by TrustYou
"Clean rooms"
"Friendly service"
"Wonderful sightseeing"
Top positive review
Top critical review
Excellent 10.0
We were traveling with our two daughters and three babies ( all under three). Everyone was very helpful. Everyone tried to assist us and we felt very comfortable. Location is also a plus. No complaints
OK 5.4
Location Hidden charges. $58 a night to park. Nowhere did I see that when I booked the trip. $8 for a draft beer that should be $3, I get a call from security in the evening waking me up, stating that the policy is to call if the do not disturb sign is out. The do not disturb sign was out, I didn't want to be disturbed. Couldn't go back to sleep. I'm a small business owner, if I treated my customers that way, I would be out of business. I will never give that hotel a dime again.
Recent reviews
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Good
7.7+The room was nice until we looked out the window and found we had a great view of the roof... (sarcasm)-Valet constantly begging for tips. Being from Vegas I tip almost excessively however if someone begs for it or nearly has his hand out the entire time it is not coming. It's called a gratuity for a reason. Then when delivering the vehicle no opening the trunk, and doesn't return the seat to where they found it or at least close. Not much effort in valet.
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OK
5.4+Location-Hidden charges. $58 a night to park. Nowhere did I see that when I booked the trip. $8 for a draft beer that should be $3, I get a call from security in the evening waking me up, stating that the policy is to call if the do not disturb sign is out. The do not disturb sign was out, I didn't want to be disturbed. Couldn't go back to sleep. I'm a small business owner, if I treated my customers that way, I would be out of business. I will never give that hotel a dime again.
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Excellent
8.8+That staff was very helpful and friendly. Also, the location was great. Very close to the Capitol building.-We upgraded to a buffet breakfast, which was lacking and the hot food was cold. Not a good value at $25/ person, but at a hotel, I understand the price, but if the food is cold, then it was a waste of money.
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Reviews
Overall
8.0 Excellent
Based on 3,793 reviews
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All reviews 8.0
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Couples 8.0
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Families 7.8
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Business 7.5
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Solo 8.2
9.0
7.3
6.6
6.5
6.0
4.9
8.7
6.8
6.7
6.5
6.4
6.3
8.9
6.8
6.7
6.0
5.2
4.7
8.9
7.4
7.1
6.3
5.9
5.1
8.9
7.1
7.0
6.8
6.5
6.4
data provided by TrustYou
"Comfortable beds"
"Wonderful sightseeing"
"Train station is close"
Top positive review
Top critical review
Excellent 8.8
Either the hotel or this booking service gave misleading info. Internet was listed along with TV, sofa, etc., as included. But then the hotel said internet was $14.95/day. They eventually agreed to not charge me for it.
Mediocre 3.4
Pool not open because they didn't get the chemicals test early enough before the open time , act not working , room not clean, no tub , can't check in until 4 pm
Recent reviews
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Good
6.8+- Great location. - Friendly staff.-- Gym doesn't seem to be well maintained. - Noisy.
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Excellent
9.4+The location was great, good value for the room however parking was an additional $54/night. Try out Art and Soul restaurant, delicious!-Parking. But in DC I guess it's standard...
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Excellent
8.0+Everything was nice. Great location. Fantastically comfortable bed. Slept like a baby-Parking $48. My only complaint :(
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Reviews
Overall
8.2 Excellent
Based on 1,594 reviews
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All reviews 8.3
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Couples 8.3
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Families 8.5
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Business 7.9
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Solo 8.6
8.9
8.3
7.2
6.4
5.4
6.4
9.0
8.7
8.4
7.2
6.6
5.2
8.6
8.3
8.0
6.5
5.5
4.7
9.0
6.9
6.5
5.5
4.3
8.9
7.0
6.9
6.0
5.5
4.8
data provided by TrustYou
"Friendly service"
"Wonderful sightseeing"
"Train station is close"
Top positive review
Top critical review
Excellent 9.7
The front desk staff was extremely friendly when I asked if I could check in early. My room wasn't ready yet, and they explained about a dozen people were ahead of me, but they did offer to take care of all of the paperwork up front so all I'd need to do was pick up my key when they called me. The waiting/lobby area was really nice. There was a restaurant and a separate bar and plenty of seating. Perfect way to get in from the heat outside. The only thing I didn't like wasn't really the hotel's fault. The proximity to a Metro station was quite a hike. However, there were plenty of cabs should I have needed them.
OK 5.4
Location was great and bed was comfy. Internet wasn't working and front desk response was unhelpful and dishonest. And for anybody keeping track, 2 coffees in the lobby were $15. Cheaper at the Ritz.
Recent reviews
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Excellent
8.0-Broken towel rack in the bathroom
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Excellent
8.2+Perfect location, few blocks away from the Capitol and Union Station. Friendly and helpful staff. Clean and convenient room. Good breakfast place close by. We enjoyed our stay here.-Very small thing: please move towel rack higher, out of contact with toilet cover.
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OK
5.1+Quiet room. Shower worked.-First room not clean (pubic hair in tub, stuck to used soap). Changed room. Got a sarcastic apology. Next day, coffee maker in room didn't work. Asked for a new one. Instead, they sent a repair guy ("did you put water in it?" -really!?). Took 45 mins to finally get coffee & hit the gym brfore AM meeting. And what a dump of a gym. One of two treadmills broken, eqipment from 1980. Oh. And $10 for in-room wifi? Why would a business traveler stay at this place? I won't do so again.
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Reviews
Overall
8.8 Excellent
Based on 824 reviews
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All reviews 8.8
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Couples 8.5
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Families 9.2
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Business 8.5
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Solo 8.6
10.0
9.7
9.3
9.2
8.6
6.8
9.5
9.3
9.3
8.3
6.8
6.4
9.2
9.1
8.9
8.8
7.3
9.2
9.1
8.7
8.7
7.4
9.3
8.5
7.6
data provided by TrustYou
"Wonderful sightseeing"
"Beautiful architecture"
"Train station is close"
Top positive review
Top critical review
Excellent 10.0
The staff are wonderful, the rooms are spacious, the bedding is extremely comfortable. The restaurant is amazing, far better than I had hoped, and you cannot beat the location: @ 1.5 blocks from Union Station. And they served wine in the lobby from 5 to 6 p.m., so we were able to come back from a busy day and relax with a glass and chat with other guests. One member of our party was disappointed that breakfast wasn't included.
OK 5.7
Nice room, liked the yoga mat in the room, great location literally minutes from Union Station, and very close to Capitol Hill, museums etc. When I checked in, the staff was very unfriendly. Seriously unfriendly. There was also a problem with the kimpton rewards. I signed up several days before the visit, and got an email that I was accepted, but the hotel had no record of this. I was able to login to the wifi with the email address I used with the kimpton rewards, but the hotel could not find it. It seems that they didn't want to accept it, even though they advertise it on their website and in the room.
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Reviews
Overall
9.0 Excellent
Based on 2,518 reviews
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All reviews 9.0
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Couples 9.0
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Families 8.9
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Business 9.1
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Solo 8.9
9.4
9.3
8.7
8.2
7.6
5.6
9.5
9.3
7.6
7.3
9.2
8.7
7.7
7.4
7.1
9.4
9.2
7.7
7.6
7.5
9.5
9.3
7.7
7.6
7.6
data provided by TrustYou
"Spacious rooms"
"Clean rooms"
"Wonderful sightseeing"
Top positive review
Top critical review
Excellent 9.1
They had an excellent gym. The staff was helpful and friendly. No complaints!
Mediocre 2.0
Absolutely nothing- we showed up and they had a list of 12-15 people who had reservations that they were not going to honor and we were on that list. Everything about that hotel was a nightmare- my family showed up and they told us they weren't going to honor our reservation and there was nothing we could do about it. Appalling. There was a long list of people's names on the list of people who weren't going to get rooms. No attempt was made to contact us ahead of time, no effort on their part. It was an absolutely horrible experience.
Recent reviews
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Excellent
8.2+Location was great. Staff friendly and helpful. Very Clean. Nice breakfast included.-Rooms didn't have adequate plugs. Bathrooms cramped and door didn't close, so no privacy if traveling with anyone.
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Mediocre
2.0+Absolutely nothing- we showed up and they had a list of 12-15 people who had reservations that they were not going to honor and we were on that list.-Everything about that hotel was a nightmare- my family showed up and they told us they weren't going to honor our reservation and there was nothing we could do about it. Appalling. There was a long list of people's names on the list of people who weren't going to get rooms. No attempt was made to contact us ahead of time, no effort on their part. It was an absolutely horrible experience.
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Excellent
9.1+They had an excellent gym. The staff was helpful and friendly.-No complaints!
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Reviews
Overall
8.6 Excellent
Based on 1,332 reviews
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All reviews 8.6
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Couples 9.0
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Families 8.7
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Business 8.5
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Solo 8.1
9.5
9.5
9.2
8.9
8.5
6.3
9.6
9.4
9.1
8.8
8.5
5.9
9.6
9.1
8.6
6.1
4.6
9.5
9.2
9.1
5.7
4.5
9.3
9.1
8.7
6.4
4.9
data provided by TrustYou
"Wonderful sightseeing"
"Friendly service"
"Train station is close"
Top positive review
Top critical review
Excellent 10.0
Location - walking distance from Union Station Staff - helpful at check-in Price - reasonable rate Rooms - small but just updated, look / feel great, stylish - felt like I was paying MUCH more No downside - rooms small but decorated so well that didn't notice or hinder the stay Arrived late, left early so didn't have any down-side to the stay Free coffee only - but liked the coffee lounge
Good 6.5
Close to Union station. Close to bus stops NO Microwave; No small fridge
Recent reviews
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Good
6.2+The location, the historic building and furnishings, and the connected Irish Pub in the building. Fantastic location!-The amenities were bare bones. No frig in room, no comp breakfast or wine hour. Only one set of small bathroom toiletries. Room was dusty. Only one elevator working (under construction). Could offer coffee or iced tea or lemonade in lobby.
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Good
6.5+The hotel itself was pleasant despite being under repair such as an out-of-service elevator and an out-of-service ice machine.-When I checked out, they tried to charge me for six nights when I had stayed five. When I pointed this out, there was no apology. Mistakes can be made, but overcharging by hundreds of dollars is a very big mistake and deserves some serious groveling. I waited about five minutes for them to correct this, but they couldn't even get logged into the computer. I told them I'd be in the breakfast room and to bring me the corrected receipt. After half an hour, there was still no corrected bill. I went back to the desk to ask about it. This time I got a mumbled "I'm sorry," but I wasn't sure if it was for overcharging or for taking so long. It seems they overcharged everyone in the hotel, and I was just the first to notice. They were sorting out the mess. Besides a serious apology, you'd think they'd be thankful to me for alerting them to a massive problem before they had a lobby full of irate guests. You might think they would at least offer to pay for my breakfast while had to wait so long, if not offering a free night. I got nothing but a long wait. I eventually got my corrected receipt and ran and caught my train to the airport by just one minute.
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Excellent
8.0+The room was beautiful and clean. The location was excellent. All the hotel staff were Grundy and courteous.-Other room's room service trays sitting in the hallway for more than 24 hrs. Unbelievable that they charged $4 for the water bottles in the room. Tried to go for a drink in the pub, staff were not attentive; sat for over 15 mins without getting asked what we wanted or asked about drinks; simply left and no one noticed.
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