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The staff was very friendly and useful. The interior design was warm and inviting. Breakfast could have more choices, considering that this is 5-star hotel.
The location, the staff and the breakfast. Nothing
Our room was cold
The hotel was beautiful and truly monumental and a part of the Portuguese history, opulence and grandeur. Everything about it was magnificeint, from the lobby to the room, to the hotel service and staff. I couldn't have wished for more!
Staff was very helpful, allowed early check in after long international flight. Breakfast was great. Location was central. Room and lobby were lovely. Nothing not to like.
Attentiveness of staff and concierge was most helpful. Very central and close to all sites.
The gorgeous interior and old world charm!
The location, in the heart of Lisbon, is great. You get the worst of the two worlds, old and new. The facilities are old, and oddly for a historical hotel, quite charmless. The rooms are dark, the bedding cheap, and the room furniture straight out of the seventies. Although "run-down" would be an exaggeration, the hotel seriously needs a face lift, a bit more comfort, and some taste in its decorations (throwing sloppily a hodge-podge of old-looking furniture doesn't really do it, nor holding on to carpets that haven't been changed in twenty years.) The amenities are next to non-existent (for example, the hotel does not have a restaurant.) You obviously cannot expect a historical hotel to have the same level of comfort and the same amenities as a modern one. But would it be too much to ask that a five-star try? You pay for five-star and you get a three-star.
The location was perfect, staff very friendly and helpful, breakfast was excellent.
Not the cheapest hotel in Lisbon, but for sure, the best value for money ratio :)... it's really a palace in the centre of Lisbon! Very cosy and very relaxing, luxorius but not opulent... everything is made with very good taste, the staff is very friendly!
Everything at this hotel is to like. From the setting, room furnishings, attention to detail, amenities, breakfast and excellent staff. Couldn't find one fault with this hotel. Would be delighted to find a reason to go back.
nice service, polit and patient staff, convenient location and elegant interior decoration
great location and attentive staff.Nice terrace bar and breakfast place. Great location to walk around downton Lisbon. Rooms are nice but on the small size. The hotel public spaces is small, lack of salons, boutiques or restaurant choices.
Location is probably the best you can get for downtown Lisbon Staying at the 6th floor you have the trade-off between a no-nonsence terrace allowing for some nice snapshots and the noise from the restaurant, around 1am and 6am.
The staff were I found the all the staff were very helpful especially those on the front desk. The hotel has a great position and thou the kitchen was closed during my stay, there are numinous restaurants near to the hotel.
The hotel staff were very pleasant. They always welcomed you upon entering and leaving and genuinely seemed happy to see you. They helped us with places to eat, getting cabs, and even had a Blackberry charger for me since I brought the wrong charger. The duluxe room we stayed in had a small balcony where we spent some really nice time watching the city go by while we enjoyed a class or port. The hotel restaurant on the roof is a nice touch. Some people complained in other reviews about the rooms being small, but I didn't feel cramped at all. The room included a desk, minibar, and a decent closet with plenty of space as well as a bench.
Good service and the brilliant situation. The seventh floor was closed.
The location was great, the staff very helpfu,l the room very clean Breakfast was not included like it was in every hotel we stayed in Portugal . The parking cost $22 extra. The room had no hair dryer
The hotel is very well-placed and design. People are very kind and helpful. The buffet on the 7th floor (with terrace) is very good. Rooms are overlooking the main streets and windows make it silent. It is not a "cheap" hotel, but the quality worth the price paid.
Central location and good brasserie on top floor of building. Did not sleep very well in this particular hotel. There was a single large down comforter for two instead of the more usual two. They fixed it, after some explaining on second day.
Location it's great, very convenient, you can walk to the city Center in less than 10 min, the hotel it's small, but cozy, and very high tech modern, so if you like modern style hotel in a great location, it's your pick. Many restaurants with walking This hotel it's little dark every were, including the room, there are no pool, or spa, gym it's very small, and breakfast could have more choose..
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Beautiful hotel. Amazing staff. Clean, quiet room. Comfy bed. Big shower. Metro station right outside. Main train station is a 5 min walk south. In the center of the best neighbourhoods and best sites outside of Belem. Amazing! Can't wait to visit again! The breakfast is absolutely terrible! Do not waste your money! A very short and pleasant walk in either direction (north or south) will lead you to an excellent bakery serving superior coffees/drinks and food at unbelievably low prices.
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Great price but hotel is definitely not a ***** star Staff on the other hand were deserving of a 5 star rating from the moment we walked in to check out. Yes, I would recommend this hotel if the price were compatible to a 4 star.
Absolutely everything Nothing at all
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Very good location, nice furniture, very helpful staff.
Great location, friendly staff and nice environment Restaurant menu
Staff were excellent. Friendly and helpful. Location is perfect for Lisbon Rooms not quite up to my expectations.
The location Yes...way too dark. The walls are painted black and halls are very dark. The bathroom layout is a bit weird with no counter space for makeup/toiletries and no hairdryer in the room.
Very nice room and great price. Also, very convenient to walking, attractions and shopping They were under construction but that was OK...they gave us passes for breakfast at a local cafe. It was perfectly fine
Great location, all within walking distance to all tourist attractions. Shops, resturants and bars all beside you.
Central location of the hotel and the helpfulness of the staff.
convenient location, nice room, friendly staff very dark room due to only small window to alley
The breakfast-room and the service! Parking was full and just a short answer that there was still a public-one. No help offered and we were walking with all our stuff on the street.Airconditioning not sufficient.We ware in a 'large' room, what about a 'small'-one????
We liked everything during our stay, from our beautiful and colourful room to the delicious breakfast and of course the very helpful staff. Very good location, and, even if on a big square, it is very calm. We'll recommend it to all our friends and will definitly stay there again with pleasure.
the location of the hotel and the design the room was new, bright, clean and attractive room was a little small but not a big problem
Location can not be better. The S room was confortable for a couple. It was clean and nice furnished. Breakfast was superb. Frontdesk people very helpfull. We'll stay again and recomend it 100%.
The hotel's location is amazing.. Also the modern design of the rooms was very nice and the staff working were really helpful .. I am sure will stay again in this hotel if we go back to Lisbon the size of the rooms, ours was L and we GCC ppl are really used to big sizes, about myself i really hate small places and found category L acceptable and nice.. I do not recommend the S or M rooms.. Also the reception was very small and no enough waiting area but again that is nothing in comparison with the views, employees & rooms...
it was a great location, and the staff were very friendly and helpful. the room we stayed in was 411 and the bathroom had a slopping roof, which was extreemly uncomfortable to get in and out of the shower.
A beautiful little boutique hotel with a friendly staff. The room was small but included two comfy window seats that provided comfortable places to lounge, and we appreciated the in-room nespresso machine. The roof deck bar was delightful, with a great view. Breakfast was elaborate, with hot dishes that could be ordered a la carte as well as a huge and varied buffet of all kinds of sweet and savory treats. There were also snacks (brownies, gummy candies, cookies, etc.) available every afternoon in the lobby. Located an attractive (shaded!) walk through the shopping district away from the center of town. Good availability of subway lines within walking distance, and the airport bus stops just across the square. Very few complaints. The gym a/c sometimes struggled to keep things cool, and a free weight was missing. Rooftop bar needed better wine selections. Stocking of the nespresso pods/extras was a bit spotty, and the cleaners' station was next to our room, and there was occasionally some loud slamming of the doors there. This was really only an issue in mid-afternoon, though.
Loved the decor, friendly staff, and greeted with champagne at check-in. Clean rooms with great views and comfortable beds.
Very nice hotel. I'll recommande without hesitation! Thank you! Marcel Lavertu
The location was excellent. We also liked the cleaniness of the spacious room. The Kitchen was also aptly equipped.
Top floor apartment with balcony and fantastic view over Lisbon (as requested!), good kitchen facilities. Minor leak in toilet waste-pipe, repoted but not actioned.
Rooftop restaurant & pool plus superb location.
The room was well furnished especially the kitchen. Perfect situation. Fantastic view from the rooftop bar. Staff at check in was very beaurocratic and not welcoming. Check in time is late. Aircon is off in "winter" despite it being 24 C. Therefore one has to open windows at night which is very noisy. Bar overpriced
swimming pool staff
Excellent location, very clean and comfortable rooms and helpful staff.....if I returned to Lisbon I would go back to this hotel There was nothing I didn't like about the hotel.....all good
Location is excellent; the roof terrace is beautiful The swimming pool is very small (about 10 meters), not suitable for swimming; selection at breakfast better resembles to that of a 2* than a 4* hotel
That it was close to Metro No internet access unless you had laptop. Late check in
Excellent location for city centre and transfers from airport.Fabuloius view from rooftop terrace. Cleanliness of the room; view from window was an alley way and another building.Swimming pool was a bit green!
Excellent location in the heart of Lisboa, beautiful views, nice and helpful Staff
friendly staff, good breakfast
I booked this hotel as it said - close to airport and Shuttle service, which usually means free shuttle. Well, it wasn't free, had to be pre-arranged, and ended up doubling the cost of the hotel room to stay here one night, for taxi to and from the airport. and was like 30 minutes from the airport.
Excellent Breakfast, helpful staff No drinks in the mini bar - fridge not in operation.
Business client. Just stay for the night. No complains. The hotel car park is expensive, it costs 10€/night. Finding another is difficult near the hotel.
price lack of any single access point for internet. only paying 3€/hour!! not even in the lobby or bar.
very freindly staff.excellent service,beautiful breakfast.
this is a good city centre hotel which offers good clean accommodation in lisbon
Clean, value for money, stff very helpful. Good breakfast
Room had a fridge and the heating and cooling system were quiet. The desk clerk was very nice. Not a real exciting location. But, close enough to the metro to haul a suitcase (about seven blocks from Marques de Pombal).
Location. Staff was friendly, but not outgoing. They answered questions but didn't offer service. Room was clean but shabby. Air conditioner did not work. Bathroom walls so thin we could hear next door guest blowing his nose. No kleenex supplied in bathroom.
It is a good hotel but surely not a 4 stars hotel. May be a good 3 stars. It isn't in ceter town but well served by bus (100mts away) and metro (500mt away). Taxi are not very expensive from the hotel to town center. Breakfast is good but not a 4 stars standard.
Hotel was very clean, good size room. Good selection of restaurants in the surrounding area, and only 10 minute stroll to Rossio. Sound of flushing toilets and water running if bathroom door left open. Very uncomfortable bed, thin walls between guest rooms. Breakfast, on the whole, was quite good, but squash instead of juice and the machine coffee was the worst I have tasted.
The location and the cleannes of the hotel Would be good if the double bed was not made off two twin beds!!
Location. No car parking facility
Quiet, no noise to keep you awake. Good buffet breakfast. Staff were excellent. Small insignificant concerns; Only one pillow each, Fuse box in room 'buzzed' so had to switch off main isolator each night to sleep, Little natural light due to small windows.
the welcoming staff the bed was not very comfortable
Luxury hotel at good rate
Excellent location and very good rooms, excellent shower! Breakfast expensive
Nice rooms,cool design, good location and price
The localisation is very good. The room is nice, comfortable and clean. I was suprised that in 4* hotel any water, tea or coffee is not on disposal in the room, accept minibar.
Hotel room was very comfortable and the location was convenient for both transportation and sightseeing. The closet was very small. The bathroom could use better air circulation.
Very convenient for the city. Very comfortable and clean. Helpful and friendly staff. Good noise insulation from the street The noise insulation between rooms was poor.
Ideally placed in the centre of Lisbon, ideal for shopping and dining. Clean and tidy with comfortable beds and plenty of hot water for bathing.
only few steps to the centre of the town, clean room noisy room. We have window to the street.
At night around 3:00 AM there is garbage pick up that is loud.
The hotel is located in the very center of the city, on a street closed for traffic. It's clean and the personal was quite helpful and spoke English. Good value for money. Noise during night - I finally found out what they came from - cars (only a few for merchandises that pass through that street) going over the canalization make a quite annoying noise. However, if you have a deep sleep it doesn't matter.
Our stay at the Residencial Florescente was great. The hotel staff was very helpful in getting us around town and the location was just excellent for exploring the city.
The location was great - right in the centre of the historic area of Lisbon - and very close to restaurants and shops. Bedroom at the rear of the hotel was very peaceful. Breakfast was rather dull by Englisg standards - every morning was the same.
Great location and good price. Lots of restaurants within a short walk. parking would be difficult.
Great location. So much to see that is very close to the hotel. The front desk staff was great at helping us with answers and advice to our questions.
The staff was very helpful and nice and the location was great.
We had a superior double room which, while a little pricey for the type of facility, was comfortably large. The bathroom was very modern. The facility is clean and well maintained. The staff were knowledgeable and helpful. The location was very good with access to public transport. It would have been nice to have fresh fruit at breakfast. The bathroom, while modern, had a tub that was difficult to maneuver. The hotel did not provide a shower mat (the rubber type to prevent falls) even after being asked.
The location is very good for walking, catch metro. The receptionist are very kind and give to visitor a very usefull information. For recommendation.
a nice, clean and friendly hotel in a central location. It is easy to find it by car eventhough Lisbon is a difficult city to drive a car in if you don't know it. I was surprised that I had to pay for the carpark.Last time I stayed at the hotel (october 2006) the parking was free.
Friendly staff. Clean room. Free parking. Good location. No free WiFi in room. Actually only WiFi in restaurant.
staff and cleanness of the room, breakfast
kindliness and amability of the staff the plumbing inst. and A.C. inst
Location, breakfast. People noise after mid night, a few staffs were lack of training to communicate with customers in friendly manner
Good breakfast, silent room Had to pay for Internet
Staff was very kind and helpful. Room was too small and too old for the four star hotel
Centrally located, near Metro, friendly helpful staff, clean, comfortable, well appointed. Everything we could ask for.
Great location. Great staff. Very nice breakfast
friendly staff, competitive price of breakfast and parking, near to shop area, near to downtown and metro.
Hospitality was unbeliveable! Rooms are new, modern and clean. Definitelly comming back. Would not recommend for older people. Breakfast could be improved slightly, but with all the bakeries in the area I did not really care.
The staff is excellent and helpfull. We went there for my birthday they make me a cake and left me in the room it was very nice surprise. Thank you again:) jacuzzi water isnt hot enough
The staff is great and helpful, the location couldn't be better, and the hotel is beautifully designed with an eye for detail. It would be great for next time if windows could be opened. Also it took us 5 minutes before the shower went from cold to warm.
This hotel is incredible. Everything was perfect. I'm fan of complaining, but this place have is nothing to complain about/
I've traveled a lot in my life and seen lots of hotels. Inspira Santa Marta is one of the best I've seen. Very luxury, new, trendy, gourmet. Staff is unbelievably helpful and nice! Rooms are awesome, but I don't think that they are good for families :)