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Staff was very good , Clean and as described the breakfast es super The bad was n't big enough
location small room
Hotel was no more than 15 walking minutes from where all the restaurants and bars were located. There were even great options a block away.
Friendly staff, convenience and proximity to town centre, free internet. Smelling towels on two days.
It is a fifne Hotel, we liked almost everything, but especially the kindness of the employees We have been ignored at the D. Fernando restaurant. I wonder if it has been due to a football game with Benfica. We dicided not to go there anymore
I ended up at the Altis after a very long day of travel and a disastrous Airbnb experience left me and my friends without a place to stay. Desperate, we found the Altis on Kayak with a 5-star rating and were willing to put a little extra money in given how nice the place looked in the app. Unfortunately, this ended up being a terrible experience. The staff was extremely slow and unhelpful, making us wait a very long time to get to our rooms after a very long day. Moreover, the rooms bore absolutely no resemblance to the photos we saw on the app - they were outdated, dingy, and dirty. There were hairs in our showers, and the floors were stained. The bed was extremely uncomfortable. The wifi didn't work, coming in and out every few minutes. In fact, we ended our stay early given how bad the conditions were - though it took ages to do so at reception. There is no way this hotel is 5 stars and it should not be advertised as such. Personally, I would like for the hotel to compensate me in some way for such a misleading and poor experience.
The hotel was lovely and the concierge,Rachel,was wonderful She helped us put together a private tour with a driver, Abel. He showed us Sintra as well as many important sites in Lisbon. She also helped us with all of our questions and seemed really interesed in us. The hotel itself is quite lovely and the view from the 9th floor is amazing Our price, thanks you, was wonderful. Although I checked in on line a day before arrival, our room was not ready. When they gave us a key, someone was in the room. Finally when we finally got in the room, it was not the twin beds I had requested. The last full day we were there, we came back to find a key in the electric switch. This hotel is very careless about keys. Prices for breakfast in the hotel were ridiculous.
When we (group of six people) book with paid in full and check in to hotel, we DID NOT know that we have to pay the taxes 2 euros per day and the person help to check in did not mention that either. After we signed our name on the card which we DID NOT see the taxes 2 euros per day on the card, but when we check out someone put that taxes 2 euros per day on the card afterward. THAT IS NOT RIGHT. IT IS THE MATTER OF PRINCIPLE. They can put any amount on the card after we signed. We REFUSED to pay the taxes. I hope that the hotel do not charge us.
very clean as it seems to be refurbished recently. the staffs were also very friendly and always smiling. probably the indoor swimming pool is too small and difficulty to say a swimming pool.
Modern hotel , nice spa area Not very clean ; small rooms different from the pictures on site, the bathroom is practically in the room
The staff addressed us by name, knew what we preferred for breakfast by the second day, and were accommodating with each request. No dislikes
Comfortable trendy boutique hotel with friendly helpful staff. Great location and great roof-top terrace bar. Quite expensive given the fairly small size of room.
Very well located for walking down town, public transit, tours,etc. Staff very pleasant and helpful. Rooms clean and comfortable. Nice breakfast.
Location Room decoration, breakfest
We stay there frequently and we have always enjoyed our stay in comfort and with very friendly, professional and able staff. A second free internet access point. The one in the public part of the hotel was in constant use during the evening and next morning of our stay and I was unable to access my e mails. While this was not a problem, if might have been for some guests.
approximity to shopping areas. Small room and bathroom. Very high rate for a room without breakfast.
Centrally located and rooms of a high quality. Good prices in bar and friendly affable staff.
The breakfast was excellent. Served in comfortable surrounds with a very good range of food and good service. The room we were allotted was a little small but relatively comfortable.In this regard we are completely ignoring the bathroom. The bath was blocked and we requested that this be un-blocked and cleaned 3 times. My wife then discovered dried blood spattered on the bathroom floor. As it was a marble floor the blood was difficult to see, but rubbing with a tissue soon exposed the problem. It was quite obvious that the floor had not been washed and cleaned thoroughly. After a bitter complaint to the service desk on our last night we were given another room. The Manager was not available to talk to us as it was the weekend!!