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Very nice staff. Good location of the hotel. Very good breakfest.
Location. Breakfast was poor. Breakfast room overcrowded with organized tour bus groups; only one coffee machine to serve the entire crowd. Cold scrambled eggs. Lukewarm water for tea. We had previously stayed at one of your other hotels (the Sana Reno) which was much more pleasant.
location, hotel is very close to all public transportation the front desk staff was not very friendly
The staff were very accommodating and friendly. The location of the hotel was perfect- close to shopping, restaurants and others. It's too bad we left early for our flight. We didn't have breakfast before we left for the airport. Too early.
The location is brilliant.Direct airport buses just in front of hotel,metro a stones throw away and tour buses right in front.Breakfast was very good with lots of choices.Dinner buffet vegetarian options were quite limited.Overall excellent choice.Would certainly stay again. Do not use the phones to make local calls very exorbitant rates.Some of the hotel staff could be more pleasant.We booked a Fado night out and had to pay cash...they didnt accept cards.
Location: very close to explore the city and also to reach airport Not as clean as all 4 stars....A little bit cold in the rooms, as air conditioning was not functioning.
The hotel was very central and good for local transport. Breakfast in the hotel was very good and did not resteict you to a short time window.
breakfast the staff wasn't very friendly or helpfull
Overall accomodation very good, centrally located and great from airport Loved It
Very central, tour bus starts from outside front door, convenient for public transport, good underground parking (8 euros per day) good value for money, good breakfast.
meets all requirements of 5stars hotel. good price.
The staff in the reception are very helpful. Modern, new and clean, the free of charge computer on the 1st floor of the hotel is super. For the price I pay through Booking.com, it is an excellent buy. Close to metro and railway station are very convenient. cannot think of anything for the time being.
The hotel has a really nice swimming pool. The rooms are really comfortable and the food was a very resonable price. The location of the hotel isn't great although the metro is only a minutes walk away.
Driver to and from the airport, Diego, was one of the friendliest and helpful and knowledgeable people I met on my 2 week European vacation. The hotel was beautiful and staff from front desk to doorman to room service and spa were outstanding. I forgot my swimsuit and couldn't use the spa relaxing pool area!
Firendly service, good food
I Enjoy stay in the Corinthia Hotel Lisbon
Location was a little out of the "hub" or activity; But only a short taxi ride away. Metro also only a 3 min walk from hotel.
clean and tidy with helpful staff the menu at the resturant
gd value for money
Consierge service, breakfast Once the room wasn't cleaned and no one seemed to be responsible
The hotel was excellent. Having never been in the country before my group relied heavily on the advice of the staff for recommendations on places to go. The door man outside was the most helpful of all, he gave excellent recommendations on restaurants and nightclubs to visit. However the onsite facilities were great as well. There is a very nice lounge area on the bottom floor and because of this my group did not see a need to pay for the exclusive lounge on the top floor. There really was nothing to not like about this hotel. The price was a little on the high side but I have spent up to $500 a night in other hotels that were not nearly as nice. The staff is very friendly and helpful, they check on you in your room several times throughout the morning to late afternoon. If you want to keep your visits from the staff to a minimum use the do not disturb sign. There visits are out of good intentions though, like refreshing the mini bar, fresh towels every morning, free bottled water, cleaning etc.
Loved the location (safe area)
Good room, nice pool, good staff. Pool staff Sarah, and Raphael in the lobby were particularly helpful and pleasant and knowledgeable. No problems, an overall great stay. Didn't sleep well on our last night due to noise from party of 200 business conference guests. An observation though; Pool staff are understandably not allowed to wear sunglasses, but it is glaringly hot and bright on the roof. Suggestion: offer them the use of a sun visor (health and safety/ humanitarian reasons.
Location right in the center, close to public transportation, nice breakfast, very friendly staff, very tasteful design of the lobby and breakfast room
Very pure breakfast .
Location, right in the heart of the city. We got a real feel for Lisbon.
Near most places you want to go to, but still quiet. Room small, but very comfortable and a great value.
I think that the staff is wonderful and the accomadations are perfect.
Fantastic location with amazing views from the rooftop bar.
The location is excellent and the room was clean and quiet. The bed was not comfortable. The front desk staff was not very friendly or helpful.
Easy access to the City. Staff very friendly ,especially 24 hr restaurant
Parking free . Lucky i was internet was free , usualy you pay fortune!!! All was best you can get . Breakfast egg and sosages were cold Fairly nothing
Good location, courteous and helpful front desk staff Veranda do Lisboa restaurant was overrated and some of the staff somewhat less than helpful
The hotelroom was quiet and the staff was always very polite and willing to help. The reception is rather small for a large hotel like Mundial. The staff is trying hard, but logistics still might be improved a bit.
Location. Hotel convenient to Metro and excellent access to several excursions for tourist.
This was a comfortable and friendly hotel. Ideal for exploring Lisbon, although we had a good room rate all extras were quite expensive for a family budget. Pool lovely but not very big. More for adults than kids.
Clean and location Staff is ok, but the so called lady executive mgr was not friendly and not try to solve problems. She did not try to make a six dollar error on a 3 nite stay. She said that mistake had to make by their executive DIRECTOR . That six dollar had to charge when we check out( they did not tell us when we checked in. And our was a PREPAID stay). The washing sink basin was made of kind of soft pastic( in a 4, 5 star hotel ??).
Perfect location, excellent cusine. Excellent service
Nice personnel, good location and great bed Noisy room due to some motor or airconditining compresor above our room. Never choose room 725.
The hotel location is fantastic. You can walk almost anywhere in the city and there is easy access to public transportation. The buffet breakfast was exceptional. This hotel is a five star rated hotel but the service falls short of 5 star. Check in and check out took a very long time and the staff seemed to be a little stressed. Perhaps they were short handed.
Atmosphere of the hotel being repeatedly asked for my room number at breakfast for no apparent reason
When we (group of six people) book with paid in full and check in to hotel, we DID NOT know that we have to pay the taxes 2 euros per day and the person help to check in did not mention that either. After we signed our name on the card which we DID NOT see the taxes 2 euros per day on the card, but when we check out someone put that taxes 2 euros per day on the card afterward. THAT IS NOT RIGHT. IT IS THE MATTER OF PRINCIPLE. They can put any amount on the card after we signed. We REFUSED to pay the taxes. I hope that the hotel do not charge us.
Central location , close to public transport/restaurants etc. were able to accommodate a family of four , well presented hotel and staff , good room service , There are only two things that were not good , the bed was hard and the pillows flat , and the front desk needs to have a little more info on day trips outside lisbon - out to the coast - surfing - sailing .
Exceptionally helpful staff. When a family room is listed as two "adjoining" rooms, they should actually be connected. We have young children and cannot put them in a room by themselves. Fortunately the staff were wonderful and got us in a different room where the children could actually reach us if needed.
My husband and I stayed here on the last day of our honeymoon and it was lovely. The room we stayed in was on the smaller side but by no means cramped and very clean, done in a beautiful light blue, light green, and white palette. The lobby is spacious with lovely green tile. The staff was very friendly and helped suggest an affordable local restaurant nearby, which was delicious. We didn't have a chance to go in the pool, but the staff let us in to look at it after it had closed, which was very nice. It looked very lovely as well. We didn't have a lot of money to spend and found a great deal and were treated very well by the staff. The view on our room (one of the cheapest ones) did not have a good view, but I guess that is to be expected (it looked out over some flat rooftops with astroturf). One small thing, when we went out during the day my husband was dressed in a t-shirt and jeans and one the doormen sort of implied that he was looking for the wrong building, but it wasn't overtly rude, he just tried to stop him and ask if he could help direct him before he went in the door.
The hotel was lovely and the concierge,Rachel,was wonderful She helped us put together a private tour with a driver, Abel. He showed us Sintra as well as many important sites in Lisbon. She also helped us with all of our questions and seemed really interesed in us. The hotel itself is quite lovely and the view from the 9th floor is amazing Our price, thanks you, was wonderful. Although I checked in on line a day before arrival, our room was not ready. When they gave us a key, someone was in the room. Finally when we finally got in the room, it was not the twin beds I had requested. The last full day we were there, we came back to find a key in the electric switch. This hotel is very careless about keys. Prices for breakfast in the hotel were ridiculous.
excellent and formidable,friendly staff,spotless clean rooms, excellent location and facilities none
Great value for money,as it is newly opened we got a great rate,good location,very modern and clean.The best pillows I have ever slept on
The staff was amazing! They were very friendly, spoke English very well, and would do anything to help you. The only thing I didn't like was the opaque glass door opening to the bed; not as much privacy, and the light would shine right on the bed.
Friendly staff, convenience and proximity to town centre, free internet. Smelling towels on two days.
Service, room quality, location. Room and work area lighting very poor
spacious room, very comfortable bed, very quiet --> modern room, excellent for a city break shower didn't meet 5* standards --> low water pressure
Hotel was no more than 15 walking minutes from where all the restaurants and bars were located. There were even great options a block away.
* the staff , the location,the service and its comfortable. nothing
very helpful staff, very convienient location
-good internet connection -excellent bed and pillows -location is nice -the breakfast workers are very helpful and friendly -fast checkin/checkout -this is not a 5 stars but a 4 stars hotel with good quality -the breakfast is fine but not much options -my room had only a small window (8th floor)
The food is good. The free internet is a sham, the coverage is too week. disconnects every 3 minutes at best.
Very clean and comfortable...good breakfast... Just had to wait to check in, till 2 pm
Good central position, very helpful staff, good breakfast and modern style room, parking Getting to carpark convoluted due to Lisbon's geography but grateful to get a carpark in such a central position
Helpful staff, Breakfast was quite good. Room was small but not so bad for 1
I liked the tranquillity of the street, the fact that it was very close to the metro Parque (just 4 stops to reach Rossio) but it was also perfect to walk down from Av. de Liberdade to Praça de Dom Pedro (about 10 minutes). Breakfast was perfect and complete with salty and sweet, hot and cold food. Room was clean and staff very friendly. There is no wi-fi connection in the room but you can ask to use the computer in the main hall (they give you username and password for 15 minutes connection for free)
The location is great and it is excellent value for the money. The breakfast is very good and the hotel is clean.
The Check-in staff was very helpful in getting me from a Twin-Bed to a Double Bed correcting a slight mishap promptly (I think the helpful lad's name was José Costa). Booking Business Room ended us up on 9th out of 10. I could catch a glimpse of the park which was pretty ok. The decor is simple and nice. Very comfortable matresses :) Very clean (as I have been accustomed by the Fenix chain Hotels), despite the Bathtub having a patch that was slightly worn.
I liked the location, comfort, services,price,the relaxed atmosphere, short walk to the city centre,close to the airport, breakfast and the staff. it was quite cold in the room and the air condition did not funcion although the staff was helpful
The location. The Family room where we stayed had pull down beds that you can feel the bed springs on your back. One thin pillow for each 4 beds, No alarm clock, Empty and Dirty reefer. Difficult access to Cabinets due to positioning of beds. Limited choices of food for the breakfast. Would not go back to this hotel again.
The rooms were big and cosy! Extremely worth the price! Near the metro, near the city centre, hotel totally worth its 4 stars and the price is so cheap! Nothing at all!
The hotel is in walking distance from downtown. The room was clean and comfortable. I had free wifi access in the room. Breakfast was delicious and included in room price.
Location , Cleanliness Staff is not very friendly, cleaners does not understand the signal does not disturband and unfortunately there is a building constructions a at the back of the hotel and the noise is unbearable it does last all day including Saturdays , According to the staff it does not belong to the hotel therefore they refused to relocate guest accommodation...
nothing breakfast was terrible hotel has no caracther and is cold.
Very impressed. Breakfast wonderful with so much choice. Bar rather overpriced
The attitude of the staff and the central location It seemed odd that you couldn't go from the top of the hotel to the bottom without changing lifts as they are all public floors.
breakfast safe box no good, not much TV channels
the decor was very well done.... the energy savings exhibited in the corridors is brilliant - lights dim and activate when you open your door. As with many Wuropean hotels, the lighting level in the public spaces is a bit harsh. It would be nice to see the art highlighted with light and other lighting dimmable. Piano Player was lovely and the perfect end to a trip. Smokers... the beds were rock hard and I would definately recommend the hotel but would caution US travelers the firmness of the bed as we are use to US hotels that offer luxury bed experiences.
Excellent breakfast. When I requested a view of the castle, the hotel provided us with a room with a wonderful view.
Excellent rooms, excellent breakfast, good location in nice area, fair rate
Breakfast buffet Location
friendly intuitive staff, beautifully deigned rooms, good food, good location lack of equipments in the gym
Clean place to rest Wrong directions to find the parking
.The ambiance of the hotel was excellent. Due to the contemporary décor.
The excelent service of the staff, the linen in the bed. A little to far from center
Staff were the best yet, a proper hotel, clean freindly, good food, wonderful room. Bit of a mission to find it, but a real jem, well worth it. nothing
It was a lovely place, I would stay there again
Beautiful gardens with pool! Hotel is looking slightly faded and it is not cheap.
The staff were impecable in their treatment of us. We were made to feel important. It is beautifully presented. Nothing.
Good location. Very comfortable, knowledgable and extreamly helpful staff. Good room size. Room service drinks cold.
fantastic luxurieus great hotel, very friendly and helpfull sfaff.!!!!!
Lapa Palace is a luxurious hotel giving ideal opportunities for rest and relaxation.Very efficient and very discreet staff. Extraordinary breakfast with a great atmosphere to enjoy in the restaurant or on a cosy terrace. Large and spacious rooms with full comfort. Very comfortable and nice bathrobes- possible to purchase as a souvenir. Lapa Palace is a real palace in the heart of a diplomatic district of Lisbon and a truly unforgettable oasis of luxury and peace in the city.
nice location, close to city center, stylish there was a private party fot other hotel guests on saturday night at the pool. So the hotel changed from being great, quiet and stylish to a vulgar night club/ dance hall. Despite our many polite requests the music stayed absurdely loud and we could not sleep before 3:AM. We had to get up at 5:AM to go to the airport...
It is a lovely hotel - loved the pool area and the public rooms. the staff were really helpful - just what we wanted
The hotel has the most beautiful grounds in which to stroll, a fantastic pool, very atttentive staff and it is so quiet and relaxing that it's like being away at a retreat.The garden rooms have their own terrace with sunbeds and furniture - a lovely place to sit first thing in the morning or last thing at night .I would recommend this hotel to anyone - one of the best i've ever stayed in.Pure class!
the elegant surrroundings. especially in the main building.the staff were dedicat.ed warm polite and friendly.beauitiful garden.a feeling of exotic luxury. a taste of the past.lovely chinese pavillion in the garden where lunch and cool drinks were served.excellent health club.good size room with garden view.
We had a very nice and quiet room. The Garden was a paradise incl. the pool-area. Very good breakfast. friendly an helpful staff. It could be a little bit cleaner in the pool-area and toilet-paper and paper towels were missing in the ladies room.We didn't like rests of cigarettes lying on the breakfast-terrace.
Everything.. Hotel, Service, Breakfast, Room, Pool, Sauna... Nothing
Extraordinary hotel , really outstanding
Very comfortable bedroom, with helpful staff Location very inconvenient. Alcantara no place in poring rain!
it was everything we hoped for and the hotel is beautiful. the staff were wonderful and the atmosphere was very relaxed.
friendliness of staff excellent service non ivasive attitude
The common rooms and grounds of the hotel are beautiful and the service was excellent. The location of the hotel is a bit out of the way, but taxis are not expensive and the hotel offers a complimentary shuttle service to the principal tourist attractions. When we took the shuttle, our driver gave us a tour en route that rivaled many city tours you buy, complete with interesting facts about the city, its history, and what we were seeing. The entire bell staff and concierge staff were very friendly and helpful. The hotel also had our room ready and allowed us to check in early, which means a great deal to us after a long international flight. The maid came to do turndown service at 10:00 p.m. after we had already gone to bed. This was a minor inconvenience - overall the service was excellent
The location of the hotel is perfect! up to a hill, situated in a quiet area but you need a car so you can go wherever you like! The staff are all of them very friendly and ready to serve you! There has been a problem with mu wifi connection but after a few days it was resolved and the temperature inside my room was too cool for me! although there was an air condition, I could not adjust the temperature easily!
The buildings and surroundings are amazing. The staff excellent and helpful. Beds were too hard. The rooms didn't match the expectations from pictures on the internet.
sorry, my english is poor: this hotel was absolutely perfect at all categories. Very nice place, design, luxury and nice hotel, very polite personal, perfect food. absolutely nothing.
The bed was quite good but the room small. Breakfast very simple not in relation with this kind of Hotel. Furniture in general are very simple. The Hotel access is very bad. Architecture of the Hotel seems a Bunker. In conclusion the price is completely crazy for this Hotel. Very far from reality.
The room was very beautiful - comfortable and nice. The view was perfect! Loved bed, room service and administrator from reception - very nice guy! ) Thank you and have a great clients!
Very modern and stylish hotel. It is expensive but worth the money as a treat. The spa and roof pool are amazing and views are stunning.
Magnificent rooms (for fans of modern design and confort) and the location (quiet and beautiful location away from the noisy town center though easy access to downtown areas using public transport) Nothing to mention, all was excellent
Exellent location, fantastic reverview, REALY friendly and helpful personal, havenly SPA with great pool and hamam. Disign... increadible!
The location, staff & facilities were outstanding. Highly recommend getting the breakfast; the cafeteria was gorgeous and the breakfast buffet large, various & delicious. Take advantage of the spa water facilities (free to hotel guests) as they were incredible. The furniture in the sitting area of the room was a bit worn & we couldn't connect to the wifi.
the situation close to the tage, the ocean and the monuments of belem, the shower overflowed in the bathroom, the noise from the terrace of the restaurant til one in the morning
large luxury rooms,very clean,excellent service,friendly staff location,far from citycentre
Amazing place! Probably the best hotel room I ever knew! Great view of the river, beautiful design, kind staff. Breakfast could be improved and pillows more comfortable.
It suited our city trip perfectly. It was quiet, relaxing yet located within easy reach for exploration of Lisbon. It had a beautiful setting on the Tagus and, if we had been able to stay longer, we could have enjoyed the spa facilities. It was hard to have an intimate dinner in the current restaurant. The food and service were good however.
good location and nice service
It is a fifne Hotel, we liked almost everything, but especially the kindness of the employees We have been ignored at the D. Fernando restaurant. I wonder if it has been due to a football game with Benfica. We dicided not to go there anymore
Information and booking assistance service, swimming pool, facilities in general Room service, No view from the room which was dark
the hotel equipement is quite old.
its not worth 5 stars
Very nice hotel in an excellent location
I ended up at the Altis after a very long day of travel and a disastrous Airbnb experience left me and my friends without a place to stay. Desperate, we found the Altis on Kayak with a 5-star rating and were willing to put a little extra money in given how nice the place looked in the app. Unfortunately, this ended up being a terrible experience. The staff was extremely slow and unhelpful, making us wait a very long time to get to our rooms after a very long day. Moreover, the rooms bore absolutely no resemblance to the photos we saw on the app - they were outdated, dingy, and dirty. There were hairs in our showers, and the floors were stained. The bed was extremely uncomfortable. The wifi didn't work, coming in and out every few minutes. In fact, we ended our stay early given how bad the conditions were - though it took ages to do so at reception. There is no way this hotel is 5 stars and it should not be advertised as such. Personally, I would like for the hotel to compensate me in some way for such a misleading and poor experience.
place of hotel was very good may be triple room could be better
The best was location of the hotel. I liked buzness center of the hotel as well I think it is not 5 star
The Hotel was in a very convenient position for our 3 day sight seeing tour of Lisbon and the indoor swimming pool was of good size and warm The main dining room was closed and you only had the choice of the expensive roof top one or the coffee bar, although this was better than expected
The personnel was friendly. I could have a late check-out. The location of the hotel is good, not far from subway, and actually not far from the center.
The staff was very friendly and useful. The interior design was warm and inviting. Breakfast could have more choices, considering that this is 5-star hotel.
The location, in the heart of Lisbon, is great. You get the worst of the two worlds, old and new. The facilities are old, and oddly for a historical hotel, quite charmless. The rooms are dark, the bedding cheap, and the room furniture straight out of the seventies. Although "run-down" would be an exaggeration, the hotel seriously needs a face lift, a bit more comfort, and some taste in its decorations (throwing sloppily a hodge-podge of old-looking furniture doesn't really do it, nor holding on to carpets that haven't been changed in twenty years.) The amenities are next to non-existent (for example, the hotel does not have a restaurant.) You obviously cannot expect a historical hotel to have the same level of comfort and the same amenities as a modern one. But would it be too much to ask that a five-star try? You pay for five-star and you get a three-star.
Everything at this hotel is to like. From the setting, room furnishings, attention to detail, amenities, breakfast and excellent staff. Couldn't find one fault with this hotel. Would be delighted to find a reason to go back.
The location, the staff and the breakfast. Nothing
Old world elegance, excellent breakfast, fine complimentary concerts most evenings Evening front desk staff which blatantly pushes guests to restaurants which pay them for referrals.
Staff was very helpful, allowed early check in after long international flight. Breakfast was great. Location was central. Room and lobby were lovely. Nothing not to like.
The gorgeous interior and old world charm!
Attentiveness of staff and concierge was most helpful. Very central and close to all sites.
Our room was cold
Not the cheapest hotel in Lisbon, but for sure, the best value for money ratio :)... it's really a palace in the centre of Lisbon! Very cosy and very relaxing, luxorius but not opulent... everything is made with very good taste, the staff is very friendly!
The hotel was beautiful and truly monumental and a part of the Portuguese history, opulence and grandeur. Everything about it was magnificeint, from the lobby to the room, to the hotel service and staff. I couldn't have wished for more!
Staff was very efficient and Jose, at check-in desk was extremely helpful. I would recommend the hotel to our friends and when I return will book there. Quiet and very relaxing. His recommendations for dining, which we followed, showed me that he listened to what we liked and the recommendation was exactly as we expected. I did not read guest reviews so I cannot comment on that question
We liked the location and the Staff were very helpful. The staff did everything they said they would do and we appreciated their positivity and quick response concerning the bed.. The bathroom was too small for 2 people. The mattress had to be turned or replaced( not sure which one) because it had dips on both sides. The restaurant was over priced. The one dinner we had was very good and the presentation was beautiful, however, for 2 vodka tonics with absolute vodka cost 34 euro and the lobster salad, while beautifully presented, was 19 euro for 2 small claws and some greens.
Overall great hotel Non smoking room smelled like cigarettes
Really liked the fact they had king size beds. Our room was clean and the staff was very friendly and helpful.
location small room
the location of the hotel and quality of its staff and facilities were ideal for our city break
The staff was excellent, curteous and attentive. The hotel was clean and the room was frequently serviced. The room had a lovely terrace. We received a courtesy champagne for my wife's birthday - nice surprise. The room, although called luxury was rather adequate in size and in an unusual shape. The TV (both quality and content) needs upgrading.
The location is perfect. The rooms are small though i have booked a superior double room.
Wonderful hotel! everyone was so friendly and the room was a good size. The front desk was so helpful with anything that you needed. Also, it was right in front of the Agenda train station, making it super convenient to come and go to the airport but I didn't even use the train station to travel around downtown Lisbon or Alfama as everything was within walking distance!
The room and the bed was very comfortable. Good location, walking distance to most sights and shopping/restaurants.
The location is great and the staff were very helpful and always friendly.
Great location, close walking to pedestrian mall. Clean hotel and friendly staff.