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The location of the hotel is perfect! up to a hill, situated in a quiet area but you need a car so you can go wherever you like! The staff are all of them very friendly and ready to serve you! There has been a problem with mu wifi connection but after a few days it was resolved and the temperature inside my room was too cool for me! although there was an air condition, I could not adjust the temperature easily!
the elegant surrroundings. especially in the main building.the staff were dedicat.ed warm polite and friendly.beauitiful garden.a feeling of exotic luxury. a taste of the past.lovely chinese pavillion in the garden where lunch and cool drinks were served.excellent health club.good size room with garden view.
We had a very nice and quiet room. The Garden was a paradise incl. the pool-area. Very good breakfast. friendly an helpful staff. It could be a little bit cleaner in the pool-area and toilet-paper and paper towels were missing in the ladies room.We didn't like rests of cigarettes lying on the breakfast-terrace.
The buildings and surroundings are amazing. The staff excellent and helpful. Beds were too hard. The rooms didn't match the expectations from pictures on the internet.
it was everything we hoped for and the hotel is beautiful. the staff were wonderful and the atmosphere was very relaxed.
Very comfortable bedroom, with helpful staff Location very inconvenient. Alcantara no place in poring rain!
Extraordinary hotel , really outstanding
friendliness of staff excellent service non ivasive attitude
The common rooms and grounds of the hotel are beautiful and the service was excellent. The location of the hotel is a bit out of the way, but taxis are not expensive and the hotel offers a complimentary shuttle service to the principal tourist attractions. When we took the shuttle, our driver gave us a tour en route that rivaled many city tours you buy, complete with interesting facts about the city, its history, and what we were seeing. The entire bell staff and concierge staff were very friendly and helpful. The hotel also had our room ready and allowed us to check in early, which means a great deal to us after a long international flight. The maid came to do turndown service at 10:00 p.m. after we had already gone to bed. This was a minor inconvenience - overall the service was excellent
The hotel has the most beautiful grounds in which to stroll, a fantastic pool, very atttentive staff and it is so quiet and relaxing that it's like being away at a retreat.The garden rooms have their own terrace with sunbeds and furniture - a lovely place to sit first thing in the morning or last thing at night .I would recommend this hotel to anyone - one of the best i've ever stayed in.Pure class!
Everything.. Hotel, Service, Breakfast, Room, Pool, Sauna... Nothing
In the evening at the lobby bar, two opera singers did a great job engaging and entertaining those present. The breakfast was excellent. The location was difficult for many reasons. It was far from shopping and the restaurants we could see from our room were difficult to reach.
Hotel has inside pool however costs 10euro for each person even for kids.
Location near the conference center, view on the bridge Internet was too expensive and this was not fair! We had to pay a lot also for connecting to internet from the hall. For this reason I would not recommend this hotel to whom need internet connection. In general most of the hotels have now free internet connection for guests..but in this hotel it is clear that they want make money with this and don't care if the guests complain about this.
Good sized rooms, well furnished. Nice lobby. Friendly and helpful staff. Nearly all staff - including restaurant - were multilingual. A four-star hotel that couldn't provide an iron! Breakfast - completely tasteless fruit (how do they manage to have crunchy, juiceless oranges?) and queues for coffee (Nescafe machine!). Bed a bit too hard - twin beds, not doubles. Cost of swimming pool, health club etc. (7.50 euros per person per day becomes expensive for a family of four - especially when the children can't use all of the facilities!!) - in most 4-star hotels, pool and gym are free to residents.
Great breakfast. Booked a Suite, was given a room on check in, worst of all one with guest, on opening the door a very naked couple was asleep on the bed. Swift exit saved them from embarassement but not mine and my husbands. Staff were sorry for the mix up but it is unacceptable mistake when everything is computerised. Still the hotel in general is pretty good.
location-near congress center and not far from the city center, value for money no city map, no public transportation map at the reception
Space and peaceful. Like bar down stairs where you could get a nice bagette at any time if you did not want a full meal. No
every thing was O.K
friendly staff, clean room, good breakfast, very close to congress center It is unacceptable that such modern hotel, so far from the center, and where most of the guests are in town for business purposes does not have a free wi-fi internet connection in the rooms! It is shocking to have to pay much more money for this service which is only available in the lobby!