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The staff, room, location, restaurants The elevators. ALL ELEVATOR banks are extremely slow and overcrowded. In some cases 20-30 minute wait to get to your room (or down to the lobby)!
Good location on the strip, 21+ only pool, decent value Expensive parking, small rooms. Found lots of gross hairs in 'clean' bed. Bathroom doors were like sliding closet doors so no privacy! Good luck with your post buffet poop!
Ac didn't work n staff was rude
This is a great budget hotel to stay in, the rooms were very clean and modern plus the beds were comfortable. Wonderful staff and location. I would recommend staying here Sunday through Thursday, Friday night was really crowded. This was expected for the price, the pool was small but fun, unsavory groups of frat boys walking around partying in the hallways, and very crowded elevators so crowded you had to wait awhile to get on.
Price for stay Wi-Fi is limited to a certain number of devices in rooms. Not a good selling point when most people travel with multiple devices.
Room was excellent
Central location for exploring the strip by foot. Great restaurants on site. Hard to navigate inside the hotel, not well marked to get from hotel to parking garage.
the hotel was a great spot to have a classic las vegas feel without paying the las vegas prices. you can enjoy nice rooms, casino, and a pool all included. the rooms were a bit small and the elevators took forever to come when called. the hotel is not a premier hotel but on a budget it is worth a try.
great location! lots of fun things to do right around the hotel. great pool! the nook and nook express is seriously the best little restaurant ever! when checking in we were told that our booking for a non-smoking room with two double beds was a "request" and because of that, we were bumped to a smoking king room. this was at 1:00am after having stood in line for 45 mins (the self check in kiosks are a joke). we accepted our fate and couldn't argue with the front desk woman as we didn't have a copy of our hotel booking itinerary on hand. she did hold a room for us for the following day but the bad impression had already been made. after checking the booking itinerary there was nowhere on it stating that our room type was just a request and this is why i am so irritated by the whole situation. what's the point of booking of the room you want if they just decide to change for you themselves??
Location is great. Staff was friendly. Price was good. Only thing I didn't like was that there was no soap. I don't Use body wash
The location was great, staff was overall friendly. To start this place is truly a maze. Waiting for the elevator was a nightmare. I feel like I spent most of my time waiting on one. I got so sick of waiting I took 20 flights of stairs down to the casino. Saturday morning between 7-8 am I woke up to a fire alarm in the hotel. Can I just say this hotel was more stressful than I imagined. I was really disappointed. I have added this hotel to my do not stay list.
Nice clean rooms Charges for internet, resort fee, etc. They just try to squeeze every penny out of you. I don't mind paying for things but I hate getting ripped off.
Spring for the Petite Suite, well worth it!
There were no convenient arrangements for a simple cup of tea or coffee in the guest rooms which by the way is complimentary at most hotels.
Staff friendly and helpful and room imaculate Lack of staff at check in only 1 staff member after 20 mins another person arrived
I was given a king size room even though I specifically requested a 2 queen room. I had to call several times for someone to help. I the end I had to give in to a rollaway bed as I was too tired to continue waiting.
Shopping, food and location. For the money I spent, I could have stayed at a much nicer hotel with a view of something besides a rooftop and the backside of another Caesars tower. It was a very disappointing room. I'll go back to The Cosmopolitan or The Bellagio next time.
Beautiful and fabulous casino was luxurious and over-the-top with marble and statues and the pools were awesome. I will absolutely return again.
Loved our room asst
The tv in our room did not work and nobody came to fix it.
How clean and fancy everything was That I only stayed one night
Easy for me to charge my cell phone, Ipad I do not think, the room is vacuumed on the daily basis as I happened to see thing laying on the floor. Room Coffee is not free of charge, correct? My next trip to Las Vagas to see Mary and Dony show will be unlikely Ceasar, but I might change my mind.
Price Worn out. The facilities look used and abused. Furniture in the room is horrible. Even the pillows are exhausted. The hallways look like they have seen much better days.
Good location on the strip and nice casino No towels in the bathroom Rooms looked a little bit shady Pillows are very numerous but all felt like stone
Location was great and right off strip. Walking distance to most attractions. Poor water pressure in room, no bathroom exhaust fan in room.
Room , casino
Good location, good pool No fan in bathroom, my AC wasn't working, I paid extra for view and got a view of back of buildings. No re refrigerator, even motel 6 has a refrigerator.
Water dripping from the ceiling . There was hair on the walls of shower . The pool closes @ 5pm and the slide family water slide is not always open .
I liked the location. The hotel is right there near the strip and easy to walk to food and shopping. The lady that checked me in was really nice. The room was dirty and out of date. One thing that really frustrated me was the parking. I think when you check in they should explain parking to you. I tried to use my room key for parking and it still charged me $8.00. I probably won't visit Vegas for another 15 years.
Room size Hidden fees, clerk not friendly
Theme I felt as though the room was described as much nicer than in reality it actually was, no point in adding their additionally "nicer" rooms
On strip, affordable Waited 2 hours to check in
Location seemed central to lots of stuff in Vegas. Casino and storefronts in the hotel. Price was reasonable. Sinks did not drain. Super irritating to have to had shaved, brushed teeth in a sink that wouldn't drain. Not worth changing rooms because I was there one night but this will definitely make me think twice about looking here again.
Smaller, boutique hotel. Great showers. Complimentary SUV ride back to hotel. Friendly staff
I loved absolutely everything! Staff was very helpful and friendly. I will be staying here again in the future! No complimentary breakfast. I heard Giada's was amazing but couldn't get a reservation either of the two days I stayed.
Great location and facilities. You can hear the night club music loudly in your room until 4AM.
The Cromwell delivered! This has been by far the best stay in Vegas. They exceed in customer service and deliver 100% satisfaction. No waiting to check in and absolutely amazing rooms.
Size of hotel for Vegas strip was a pleasant change. Great location in the center of the strip. Clean, new, fabulous pool, but closed by 5:00 pm. After a long hot day on the road, a dip would be nice. Nothing for free in Vegas any more. Charged for Valet parking, which has always been free, and the obnoxious "$40 resort fee" whether you use the amenities or not is annoying. Giada's restaurant was pleasant, but very expensive for ordinary food. Hostess was snotty and snooty. Her little black dress must have been a little too tight in the wrong places.
Great location, staff and property. The night club keeps you up all night. My bed actually vibrated, physically vibrated, from 11pm to 3:45am. Worst nights sleep ever! MAJOR Issue that needs to be dealt with!
The hotel management was unresponsive. I travel extensively for business and would never recommend this hotel.
Service was the best i've experienced in Vegas from the moment you walk through the door the valet lets the front desk know who has arrived prior to your checking in so they literally already know your name as you walk up to check in, to the countless interactions you have with the Cromwell staff. This hotel outshines the likes of the Encore! The rooms are a clean and very well designed! I'll be a repeat customer for sure!
The staff was amazing and attentive . Loved champagne hour and 24/7 coffee. The pool at the Beach club wasn't clean. I wasn't impressed with the quality of the slots area.
The bed was very comfortable. The fridge did not have any storage room for stocking our own snacks or drinks. This was inconvenient because we brought items to stock the fridge. The bathroom sink did not work properly and squirted out toward us multiple times. We always bumped into the center table by the couch. Although the room is very large, we felt cramped by the couch area. Only one bathrobe of the two was plush material.
Clean, Fresh, New, Great Staff, Great Business Cetre and Gym abd most of all very quiet. No coffee or water in your room.
It was quite and easy to find Parking. Located not too far from anything. Clean room. Price was great. Staff was very helpful. Had a nice view of the carousel! Lack a casino and food option is limited within the hotel. Bathroom tub had a tiny bit of rust and the shampoo, lotion, and body wash was not that great. So I would recommend bringing your own.
Location Bar was nice Check in...employee was very inexperienced. The clerk did not know about the SPG members upgrade. Told us no such floor. Also did tell us about the green program Parkade a nightmare....elevators I poor condition.
We've stayed at the Westin on numerous occasions and we keep going back because the beds are super comfy, close to the strip-yet far from the crowds, and the prices are usually reasonable. Also, as SPG members we earn points, which can be used to stay at other participating Westin locations. The craps table is only open from Thursday through Sunday evening.
The beds were comfortable. I booked 2 nights at the Westin. On Night 2, Two personal laptops, a digital camera, and checkbook were stolen out of my hotel room. The safe in the hotel room was not big enough to house the laptops and I trusted that Westin was a reputable line of hotels and safe enough to leave my things tucked away for 3 hours. When I called security, they took over 20 minutes to get to me, and then said it would be investigated first thing the next day. The head of security didnt arrive until the late afternoon when we had to check out. There was absolutely no urgency in trying to rectify this situation or assistance in making us feel safe. They took away my "amenities charge" and a dry cleaning charge because my dry cleaning arrived 2 hours later than it should have, but didnt take away any major charges considering over $2000.00 worth of my possessions were stolen, likely by an employee. They were unhelpful and made me feel incredibly unsafe and uncared for.
Clean Comfortable beds Central air Clean sheets Clean bathroom and shower Does not smell like smoke!
I was charged I was charged resort fee of $17 a night plus tax. This is such a rip off as every hotel has a gym and wifi as standard. The grout on the bathtub needs to be fixed.
Customer Service Not friendly and accommodating.. Also room has thin walls and average rooms
Everything. Great hotel with friendly staff and great location. Awesome rooftop bar with great cocktails.
I booked a non-smoking King room. We checked in and I thought everything was fine. We got to our room and it had two double beds and no robes. No time to change rooms, as we were in town for a UFC Fight. Sleeping in double beds was not the ideal romantic getaway we had anticipated.
Close to the strip. Parking onsite. This is not a 4 star hotel. A little dated. Waited in line for awhile to check in and out. Casino was small and there weren't many people there. No refrigerator in room.
Hotel was quite comfortable for being off the strip, casino really small, liked that it was non smoking The staff and their attitude. Since I was an SPG member but didn't book directly thru SPG, was told I wouldn't get my membership Points. Was also told since it was a 3rd party booking that I wouldn't get the room that I thought I was booking. I paid an extra fee to book a king size suite, staff told me that usually we get the standard room which had 2 double beds. I showed him reservation that showed a king size bed and he finally changed his tune and accommodated us. Being a SPG member apparently got us nothing since I didn't book they them personally!
for the price, you can't beat the location. its a quick 10 min walk to the strip and you can easily cut through bally's to beat the heat. the pool is definitely not on las vegas quality standards. its what you would find at a business hotel. if you want a vegas pool experience, don't book here.
Location Front desk service sucks
In the middle of the strip, big room, go the room for a decent price (besides the resort fee) We got to the hotel and the self check in machine didn't work for me and sent me to the desk. Then I had to wait in a line that only had one person checking people in. It took forever and it was a horrible 1st impression. They need to have a few more staff checking in people because one person isn't enough during higher check in times. Everyone in line with us was irritated.
The location and the price Our rooms is all the way at the end of the hallway
Very centralized and near some great attractions on the strip. Excellent value on the cost. The bed in our room was old and saggy. Everything else was fine.
Outside appearance is deceiving. Rooms are nice and clean even though the outside has not been remodeled. I booked through getaroom and it was extremely frustrating trying to add a guest to my booking since I was not going to be able to check in myself. Bally's would not help and had to call getaroom FOUR times to fix the problem.
Room was clean, king room wasn't available on the first night, but transferring to different room on the second day was easy. There were no amenities in the room like a refrigerator, coffee maker, or microwave. We like to take leftovers when we dine out, and there was no way to store or reheat our food.
Perfect location it is in the middle of everything. Easy to get to the strip. The "resort fee" is ridiculous. Defiantly did not get the resort feel, but overall still a cheap hotel.
I enjoyed our room and the view. It was big and comfy and we weren't all on top of each other. The food downstairs and outside were great. It's in an amazing location and if you want to walk to strip it's convinent in location. I did not like the lines to check in or the staff in general. They were not very nice and didn't seem to want to help. I tried calling for a late checkout and they denied me a late checkout and said ballys couldn't do anything for me. I would understand if there we maids on my floor cleaning but there weren't any. It's Vegas, people get in late and want to sleep in past 11 in the morning but they would not let us even stay an extra 20 minutes. That is something I always look for in a hotel and ballys seemed to not want to accommodate us. So I'll stay somewhere else next time!
I love the large room we stayed in and that there was a mini fridge. The bathroom was spacious also. The online checkout was super convenient! You can't beat the location right in the middle of the Las Vegas strip! Black marker stains were on the sheets. The headboard on our bed did not look like it was cleaned. The counters were definitely not wiped down, there was sticky residue left from the last guests.
We chose to stay at valleys and not go to the Bellaggio because it was third of the price. We were so impressed because the rooms were big and clean, the bed was comfortable, the bathroom was pretty and clean and tidy, and there was a little food court downstairs which made it very easy to grab something on the go without breaking the bank. We spent the money we saved going to other hotels around us. The Paris Hotel is adjacent via a tunnel between valleys in the Paris Hotel which made it convenient because Paris has a great night life and we never had to really even leave to go outside to get there.
Bally is on the strip. Walkable to Bellagio and Ceasar, Paris. Super easy because of cross walks. Next time I would book directly through Bally and not use middle man like kayak. Kayak gave me a 1 kind bedroom when I clearly booked 2 queen beds.
Lobby hasn't been updated in years but rooms are comfortable and clean. Walk to rooms is much better then larger hotels. Could use a update on gaming and food area. Color scheme has been same for years.
Location is perfect. Room was clean. Cleaning Lady didn't steal, did a great job. Ladies walking the Casino floor were VERY helpful and fun, directing me to the fun games and being enjoyable to speak with. Broke the toilet handle, couldn't flush without some work. Broke the shower handle, couldn't turn off the water without lots of struggle. Casino is aged. Construction. Lady working the lobby was not easy to speak with, not really a fun person, you could tell she was tired of being there.
Outstanding staff and customer service. Clean, comfortable rooms. Perfect location on the Strip without the price of a luxury strip casino. The little casino was and food options were good too! One suggestion - Don't book a room on the south side of the hotel unless you want to see and hear the trash compactor at work early in the morning at a neighboring hotel.
The hotel was great, a little smaller than the other hotel's on the strip but this hotel has reasonable food options and is accesssible to the strip right across the street from the Mirage. You couldn't find the hotel parking area. Need better signs or directions to get to the parking lot.
I enjoyed the location of the Casino Royal. It was perfectly situated to all the major hotels. I was able to easily get to a couple of the larger hotels where my convention was being held. I also enjoyed the fact that an Outback Steakhouse restaurant was attached, and a Ben and Jerrys. The Outback Steakhouse provide a great menu and atmosphere for dining. The room was very nice though small. However, it provided all that I needed to enjoy my stay: a fridge, keurig coffee/tea maker, counter space, desk etc. It was very clean too. Since I am not a smoker, having to navigate the casino to get to the rooms made it a bit challenging with all the cigarette smoke. Other than that all was good.
The rooms were nice, had a fridge, a safe, a nice tv, etc. There is construction and you have to park in back. This wouldn't be a big deal if there was a taxi circle- which there isn't. We asked the staff to have a taxi waiting for us at a particular time, and after waiting 10 minutes, we decided to walk to a different hotel to get the taxi. If they aren't going to have a good way to get into the hotel- they need to do a better job ensuring people can get taxis to go where they need to be.
Location, small feeling of old vegas! Hard to get a cab around back
Everything else. The bathroom sink overflowed from malfunctions.
My second time staying here. The 1st time wasn't bad but then again I had a suite. This second time was horrible. Staff was rude. And they messed up our room check in. We had to change rooms. They over charged. And the room was so gross! The couch looked like it belonged in a horror movie! Everything!
The parking was low stress, and so convenient. Staying where the show was made it nice. The late checkin was frustrating. We had to pay extre to check in befor 4 pm
Clean room Not clear about booking a King room online and getting tot he hotel saying that we will be in a queen room. Shady business.
Location to the strip Did not get discount i was promised over the phone. Manager on duty would not fix the issue. Very disappointed.
We travel all the time. Our family stays in many different hotels. I feel we were misled on price. What they offered online was a great price. When we arrived taxes , resort fees and parking fees were all added on top of the total that was given online. Turned out to be double... :( Then made it worse when we arrived at our room finding it to be dirty with stained carpet, and out dated furniture from the 90's. Also food was very exspensive. I wish there would've been more of a selection offered.
Location only. The hotel is in desperate need of a remodel. The Valley Tower is remodeled but the others are dilapidated. There is a charge for everything including parking. There is no coffeemaker in the room and no refrigerator.
Free parking Rooms need an update. Furniture frim the 80's as well as carpet an elevators. Very outdated overall
i like the excellent location ... the room was nice bat very noise you can hire noise from the ac.. extractor outside maybe on the roof it was a in comfort night for next day of work.......
I really liked the restaurant downstairs - they had amazing salad there were few outlets in the room and the ones they had were chinsy ones that the charging block didnt fit tight into.
Clean, well appointed hotel, great staff, very friendly. Close to the mono rail and the strip.
When I booked our Rooms, We booked for Mardi Grass Not Carnaval. Our Door Needed To Slam It Hard In order To Close. I Was Also Told That I Would Have $10.00 Credit For Each Day Because We Didn't Have To Get our Room Clean But we Could Ask For Towels Etc. Overall I Was Not A Very Happy Client
There were some internet issues which took a few minutes to resolve.
This Hilton was excellently located, right in the middle of the strip, and at the back of the Flamingo property. It's a six-minute walk across the street to Bally's and the concourse to Paris; it's a ten-minute walk across the Strip to the Bellagio and Caesar's. We had a spacious and comfortable suite with a large, jetted soaking tub, a sitting area with a couch and coffee table, and a practical kitchenette that included a fridge, microwave, sink, and some dishes/flatware. We were very pleasantly surprised to find that the fridge in the kitchenette, unlike other luxury Vegas hotels, was empty, so we could use it for our own stuff. I hate it when the fridge is stuffed with mini-bar offerings that I've no intention of ever using; I find it especially obnoxious when the fridge shelves are on some sort of auto-scale that tracks if you've tried to remove a mini-bar bottle to make room for something like a personal water bottle, and charges you for the "missing" items. There was none of that nonsense here, thankfully. The Hilton has its own pool just for its guests, separate from the Flamingo property, which we appreciated. It was about 100 degrees when we were there, and we didn't want to use the extremely crowded and noisy Flamingo pool. The Hilton is unfortunately on the back side of the Flamingo's pool area, and every day is party day at the Flamingo pool. The disco music blared at bomb-test volume from noon to six, every single day. Even with the windows and blinds shut in our suite on the 6th floor, the music is still earsplitting, but I suppose the upside is that the music tends to drown out most of the drunken partiers in the Flamingo pool. It was nice to have our own pool for this reason, but the Hilton pool area stank like a four-day-old dead skunk, on account of a nearby garbage dumpster in the blazing sun. We nearly gagged on Saturday when we tried to use the pool. The jetted tub was impressive and comfortable, but didn't drain on its own. We had to pull and hold the drain plug continuously until the water had fully drained; it kept slipping back into plugged position without someone holding it up. I also would have appreciated a little more privacy between the jetted tub and the rest of the room, like a sliding glass tub door or something.
Hotel is in a good location behind the Flamingo.
The value, size, and cleanliness of the room
Location, staff, cleanliness, etc. No complaints.
The staff was helpfull the location was perfect. Room temperature was freezing, The heating system is not good.
Best kept secret! Quiet, but right there in the middle of the strip. Can use the Falmingo pool, but Hiltons is much more relaxing. Great staff, rooms were wonderful, and the little store has great breakfast! I would stay there anytime! N/A