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constant flight delays

fast and easy

seat comfort and leg room plus they charge for everything extra

Efficient service & great crew

Politeness of the crew. Welcoming you with a smile

Delay. So many delay

On time departure, clean aircraft, generally friendly staff/crew.

Breakfast - woken 2 hours before landing, very sorry version of "breakfast" was at best aweful only to then have lights turned off again after service completed.

Over all flight experience ok, lack of boarding information and ran out of menu choice but rest ok.

Arrived in one piece but my luggage didn't; flew from Auckland to Singapore via KL with a 2 hr layover; how luggage didn't make connecting flight is beyond me; maybe they just lose things

Losing my luggage

Cabin crew, smooth flying

Nothing

All except boarding

Flyers cutting que prior to boarding without intervention from air crew staffs.

Almost on all regional flghts i had to pay as much for my luggage as for my ticket.

Luggage scheme.

Nice clean plane and efficient staff

We Pre ordered (and paid for) meals when we booked our tickets, having flown Air Asia before we knew what was good and what wasn't. Somehow our orders were lost and we got the 'default' meal on all flights which was sweet and sour chicken meatballs which was almost as awful as it sounds. We heard the same thing happen to the lady in the seat behind us. Staff pretty much ignored our complaint. There's also a weird process with check in where you get processed into a small lounge Pre flight with no food or shops, there doesn't appear to be a reason for this other than making you sit somewhere cramped and uncomfortable for an hour before your 9 hour flight.

Delay for 1 hour

Efficient service & great crew

Politeness of the crew. Welcoming you with a smile

Delay. So many delay

All except boarding

Flyers cutting que prior to boarding without intervention from air crew staffs.

Delay for 1 hour

fast and easy

seat comfort and leg room plus they charge for everything extra

Delay

There was a fee to change the automatically assigned middle seat to a window seat, but it was low: either $6 for a seat close to the front of the plane or $3 elsewhere. It was nice to have those options. First time flyer on Air Asia; I would choose them again.

No beverage service unless you had booked it in advance.

fast and good

seat size

Almost on all regional flghts i had to pay as much for my luggage as for my ticket.

Luggage scheme.

All except boarding

Flyers cutting que prior to boarding without intervention from air crew staffs.

Politeness of the crew. Welcoming you with a smile

Delay. So many delay

Efficient service & great crew

Politeness of the crew. Welcoming you with a smile

Delay. So many delay

Crew was professional, relatively quick boarding

BAGGAGE FEES were OUTRAGEOUS!!

fast and good

seat size

fast and easy

seat comfort and leg room plus they charge for everything extra

A mediocre flight is better than an awful one? At least we *had* an entertainment unit. And there was a USB outlet so phones/ipads could remain charged throughout the flight.

Mine was a cramped experience in an old airplane, sadly normal for the industry. Food was bad. Entertainment unit was one of those press-the-screen-and-maybe-10-seconds-later-it'll-react types. Crew wasn't very communicative about what each cart rolling down the isle was for. Not a terrible experience, just not particularly good.

Everything flowed smoothly.

It would have been nice to have inflight entertainment within our seatbacks.

The first and second flight of the four were on time. The food was surprisingly pretty good- probably some of the best airplane food I've had. Not much variety, but still good. One of the four flights had entertainment, and the movies were of good selection.

Planes poorly taken care of inside. First flight back delayed so long, missed our connection. Ended up having to stay in KL, where the hotel they put us in was an hour away from the airport. No direction, terrible communication. The attendant in Bali lied to me, knowingly. I had to miss a day of work due to this. And this all could have been avoided if they would have held the second plane just 30 more minutes.

Delayed