RM 431 Find Cheap Flights from Southeast Asia to Chiang Rai – Compare and Save

the rudest staff in the world!!! we had overweight baggage, which is our fault but it is a really stupid rule, and the woman said we could reorganise or pay now, we said we’d reorganise and she started shouting “do it now! hurry up!” even though the flight wasn’t even boarding yet. She told us that if our two cabin bags were below 14 together, then we wouldn’t have to pay 500k dong. We reorganised and our bags were below 14kg. She then said that it was all of our bags together that should be less than 14kg. We were obviously confused by this, because she had just said that it was our two cabin bags and we asked her why she told us to rearrange our bags then. She started shouting at us again saying that we needed to “pay now or throw away”. We said fine, we’ll just pay, and she suddenly started asking for 1.51 million dong. I asked her why it was suddenly over three times the price and she said that it was always that price. I asked to see the other piece of paper she had that had the other price and she slammed her one on top of it and started shouting “pay now or i’ll close the gate” (boarding was already finishing at this point). So, we had no choice but to pay three times the original price, even though we reorganised our cabin bags to be under the necessary weight like she had asked us to. I wouldn’t even be so upset about the money if the staff were at least a little bit nice. She was possibly the rudest, most ignorant woman I have ever met in my life. Besides that, the plane/flight was just a bit worse than ryanair standard. Small seats, delayed by an hour. Typical low budget. At least the ryanair staff don’t try to scam you. Avoid at all costs, it’s not worth the hassle of dealing with such horrible people.

The boarding process took very long, partly due to passengers on incoming flight took too long to deplane

The flight left on time and landed early. The attendants were polite and friendly. Thank you

Efficient and fast check in, courteous staff at counter and on board. On time departure and arrival. AIR ASIA is my favorite international thailand carrier for reasonable cost and excellent customer service!

Delayed us three times, changed gates twice, and then tried to charge for food on the plane.

Not good in terms of amenities. For over 6 hours they don’t even provide complementary drinks or snacks-forget about dinner or lunch.

Air Asia just dreadfull. Always poorest customer service and very unwelcoming staff which is clearly bread in from the Top down from the CEO

Everything was good. The red seats were a scam. Just like any other seat but red. Although they let you board earlier which was very nice.

Other than the bus wait time to off board passenger when we reached Don Muang, everything else was excellent

Ontime, no frills, the cabin is clean, the ticket price is lower than the full-service airlines.

Direct flight to BALI was good and convenient. Improvement suggestions - provide complimentary water

50 minutes delay on boarding,but overall delay time almost 2 hours on arrival.

I specifically searched for flight with checkin bags. Airfare assist website still sold tickets without check in bags and I had to pay 3 times more for my bad. Worst experience ever with untrained staff and haphazard boarding

As a frequent flyer, I was impressed with the smooth take off.

No frills means no frills... I just got on the plane and flew. That's all. Nothing more and nothing less. Or I did buy some water, they took cash only! LOL

First the flight delayed 1 hour ND then when we suppose to landing the pilot decided not to land at the chiang Mai Airport but the chiang rai airport

“They carefully called each boarding group in turn, only to herd everyone onto a bus for the drive across the airport apron. By the time we reached the aircraft, all semblance of orderly boarding had disappeared and it became a complete bun fight to get on board. Rather nonsensical really — why bother with boarding groups in the first place?”unless you are at an air bridge!!!

Crew, friendly On board services: terrible: no movies, no screen, no entertainment over wifi, no free water. Totsl Entrapment

3 hours delay ,we changed plane after boarding and waiting inside

Scoot is a no frills budget airline. Do not expect a legacy airline experience.

I have taken more than 50 flights in the past year and this is the worst onboard experience that I've come across. There's always a risk with budget airlines and their creative views of customer service. Having bought a standard seat, we boarded at the assigned seat - we naturally couldn't choose ourselves as that would be extra cost. After take-off, the person in the row in front leans back their seat. As a frequent flyer, I believe this is their right, so I try to lean my seat back as well to have the same space available. However, my standard seat could not lean back, as the row behind was an exit row. As I had paid for a standard seat, not a less space than standard, I moved to the completely free row behind me. This was not allowed, as due to extra legroom, this would cost extra. Subsequently spent the next 30 mins discussing this scenario with the crew. I have no issues with budget airlines and additional charges, but if I pay for a standard seat, I want a standard seat, not one with less space. As you do not offer me a discount for the less space, do not try and charge me a premium, when I find a free seat with more space. It works both ways Scoot.

Finishes were quite worn, including our very scratched up seatback. No entertainment available, and the WiFi (even for “ScootHub”) was very slow. Crew were somewhat friendly.

Not a frequent user of their website booking. Booked my check-in baggage and only realized that I did not book my check in baggage for return flight. The receipt was not clear in identifying that as well. Was charged exorbitantly at check in counter. Bad taste for sure when it is a business trip and not leisure trip. Baggage was delayed for more than an hour at belt back in SG.

WiFi didn’t work on both sectors so made killing time harder - planes clean modern and good flight crew - would do again if WiFi works

Me and my Partner were in seats 6A and 6B. (Which we paid a premium for). Unfortunately the person is seat 6C was large and because of his size my Partner was squashed to the point of discomfort and unable to sit properly. We requested to be moved to some empty seats and two hours into the flight the crew moved us. Perhaps it’s time airlines began checking passenger sizes to ensure they don’t encroach into fellow passengers seating space!

U could offer everyone a drink ,juice or water.. coffe or tea ...ur air craft isn't a flea market ,where someone has to buy a tea or water!!