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Scores according to KAYAK customer reviews
Cons: "A little bit chaotic when they loaded two planes at the same time in a very tight space in Amsterdsm but this was most likey an airport soecific design issue and not a KLM issue. The flight was as good as can be expected fir an international flight. The staff was great"
Pros: "The crew."
Cons: "The time between flights."
Pros: "Pleasant crew. Appropriate and efficiently served snack."
Cons: "Boarding and disembarkation were slow."
Pros: "Everything works and quick to get to destination."
Pros: "Flight arrived on time"
Cons: "No food provided "due to a strike the previous day". Not sure why this would impact on providing a sandwich or snack particularly when champagne was still available for first class passengers."
Cons: "Everything was OK"
Pros: "very nice crew"
Cons: "my baggage was lost"
Cons: "Boarding was chaotic & therefore delayed take off a little Receiving luggage was slow -@ 35 minutes from landing to luggage claim, so actual arrival was considerably later for those meeting me"
Pros: "Newer plane, crew was amazing, seats were adjustable"
Cons: "I was seated next to the restroom, which is not a pleasant experience for an international flight."
Pros: "The crew was great. The soecial meal request was hadled well despite oversight."
Cons: "Soecial meal request was made in advance but overlooked. Did not mind it so much as eating less is not a bad idea! To err is human."
Pros: "Crew was nice and pleasant"
Cons: "Flight very late"
Pros: "Crew great, boarding at Nice very organised, boarding in Amsterdam not so organised!"
Cons: "A queuing system would be better-it was a bit disorganised at Amsterdam!"
Pros: "Reasonable space in economy class seats"
Cons: "Staff hurrying us up 40 minutes before departing and threatening to take our bags out of the plane in case we didn’t board then. I had to leave my coffee and run."
Cons: "The flight was a bit delayed, but the airline handled it incredibly well. I was put up in a great hotel with good free food and caught another flight the next morning."
Pros: "Crew was helpful and food was very good"
Cons: "There was no entertainment on the flight from Vancouver to Amsterdam and this on top of a two hour delay in taking off which led us to have to literally run to our gate in Amsterdam to make the connection to Mumbai"
Pros: "Friendly crew"
Cons: "KLM lost one piece of my luggage"
Pros: "Our flight was delayed in Bejing, than we loosed the booked flight of KLM. When we arrived in Amsterdam, we get the recheked in flight."
Cons: "Late departure. Rush to connect."
Pros: "Crew was very engaging and service was good."
Cons: "My seat was horrible. Right at the door, crammed, and no place to store my carry-on luggage."
Pros: "Nice attention and good food. Plane and seats are confortable"
Cons: "We were allowed to choose our seats from SFO to Amsterdam but not for the return flight. I like to be able to choise my seats when I book the flight. Choosing seats 24 hours before is not convenient when traveling for the return trip."
Pros: "The flight crew was so friendly and the food was really good."
Cons: "Delays, took my hand luggage into the hold,"
Pros: "The crew was great! The food was also much better than other airlines. And passing out whole bottles of water was much appreciated."
Cons: "We were told they were holding our flight, we ran 3 terminals and they’d already left."
Pros: "KLM was a great experience compared to Airitalia. The food was good, the flight attendants were very helpful."
Pros: "Food provided, staff kind"
Cons: "Was several hours delayed and check in took 45 minutes because they somehow lost my reservation."
Cons: "Lost all our bags so couldn’t ski"
Pros: "Friendly staff"
Cons: "Security check at gate; No priority"
Pros: "Lovely crew, very helpful"
Pros: "On time and friendly crew"
Cons: "Boarding needs improvement"
Pros: "great crew and comfortable flight."
Cons: "sceens in the plane to show map and direction of travel"
Pros: "Smooth and faster than expected trip. I felt free to get up and walk around on this long flight. Food was good. I sat in seat with extra leg room for the first time and it was worth it"
Pros: "Best airline in the business quick efficient and outstanding service What else can you say"
Pros: "Friendly and efficient crew. I travel KLM often and always enjoy the flights."
Cons: "There were several flight delays and gates were changes a few times."
Cons: "Trouble checking in regarding a visa issue?.. no other trouble at the other airports.."
Pros: "Nice crew pilot food and beverage"
Cons: "No wifi"
Pros: "Light snack and complementary wine"
Pros: "Crew where awesone and the choice of entertainment was fantastic"
Cons: "Seats way to close together"
Pros: "Overall booking and airport was ok. Food was also actually quite good."
Cons: "A comfort of the seats... well its economy class in the end. Entertainment was just dreadful - small screen with visible pixels - I was unable to watch any movie."
Cons: "The flight advertised meals..a small pastry was served an hour into the flight. I asked when the meal would be and was told a few hours...which turned out to be breakfast..i wated all night for food that only came an hour before landing. Now hungrey and tierd.I.will not be flying klm ever again !!"
Pros: "Crew was awesome"
Pros: "The seat was spacious and the concept of the evening meal being the lighter option was innovative and well thought out"
Cons: "Boarding was chaotic and congested with not much information or order."
Pros: "The flight was perfect! Great food,movies and I even got to sleep !"
Cons: "All was well!"
Pros: "kLM staff was great."
Pros: "Food was excellent, service from staff was friendly, and entertainment options were great."
Cons: "Not a lot of shoulder room being in the middle seat. But it had adjustments options for a lot of other things which were good."
Cons: "You are almost always late!"
Pros: "Food and staff behaviour"
Pros: "Good enough amount of leg room. Easy to checkin online."
Cons: "Boarding was a bit of a nightmare. Seems some people were directed to the rear of the plane when they were sitting at the front and visa Versace so they were trying to pass each other in the isle."
Pros: "Crew very helpful"
Cons: "The primume economy was out of date - compered to BA we flew from Telling Aviv to London"
Cons: "Punctuality. I landed over 2 hours late"
Pros: "All was good and on time"
Cons: "Just be good, they could still offer free drinks or water to passengers"
Pros: "In hour 20 of delays and being held in a room with no access to water"
Cons: "Absolutely everything. Access to food or water. Basic communication. A semblance of organization."
Cons: "On time."
Cons: "Seats and entertainment"
Pros: "Great crew"
Pros: "The flight attendant in our long flight, London to Hoiston, was extremely nice and took very good care of our section. The seats were not all that comfortable: you could feel there was minimal padding on mine and my partner's neck rest wouldn't stay up."
Cons: "We were shocked to learn there were no outlets on the long flight from London to Houston. Luckily we had a power bank, otherwise our phones would've been dead."
Pros: "Crew worked hard to keep to time and make passengers comfortable."
Cons: "Boarding gate crowded."
Cons: "Seriously on an international flight between Linate, Milan to Heathrow, London PAY pounds for a hot coffee or tea."
Pros: "Nice friendly crew, happened to mention it was our anniversary and they kindly presented us with a glass of champagne from the posh end!"
Cons: "It appeared that check-in staff had never dealt with a mobility scooter before"
Pros: "The crew were fantastic and the food was okay!!"
Cons: "Poor entertainment, uncomfortable seats & delayed"
Pros: "very helpful"
Cons: "That we did not have to have a 4 hour stop over in Madrid"
Cons: "Error on kayak.com resulted in me losing approx. £600 and having to take the issue to the small claims court."
Pros: "Great crew, excellent legroom, excellent meal, snacks"
Cons: "Eliminating the 1 hour delay to get to the gate at Logan after landing early."
Cons: "Almost everything. BA is simply an embarrassment."
Pros: "In time departure and friendly staff"
Cons: "No complaints"
Pros: "Great communication from all aspects of crew etc during our delay. Fantastic flight crew who are very sweet and caring. I also enjoyed that we had meals on the flight and didn’t have to pay. That is such a simple but wonderful things."
Cons: "Delayed due to storms etc. Never ideal."
Pros: "Flight crew was friendly. Getting to leave the plane."
Cons: "Seats were the smallest since I tried Ryan Air. Boarding is ridiculous process of elevators, buses, and salmon stand-offs as people board from the front & rear with no guidance. Arrival was also waiting on buses before a 15 minute ride to the far side of the airport. No food or beverage is offered free. Not a pleasant experience in any way."
Pros: "I only like the voucher idea but still doesn't cover up all the other things ."
Cons: "I didn't like that it delayed my plans and it was unexpected and they did not inform us until I go to the airport , for 30 minutes in the air we had to wait 6 hours"
Pros: "The crew was enthusiastic"
Cons: "No m&s sandwiches on board, half filled tea cups (even when asking for no milk)"
Pros: "City airport is very convenient from East London. Flight is only 40 minutes"
Pros: "short flight, no issues"
Cons: "nothing of importance"
Pros: "Pleasant staff, service excellent and smooth flight."
Cons: "Seats in front tilting back."
Pros: "I liked that the center seat was empty."
Cons: "My seat back didn’t recline as much as the seat in front of me or the seats beside me."
Pros: "Entertainment system and staff were kind"
Cons: "Food really wasn’t good on this leg for either evening meal or snack first thing."
Pros: "Movie selection made a long trip feel very short."
Cons: "Luggage didn’t arrive and was left behind during connection flight. Who knows when I’ll receive it."
Pros: "BA did everything right. Weather caused hours of delays on tens of flights. Airport was not prepared to manage the volume"
Cons: "Over 2.5 hours delay"
Pros: "Crew and seat comfort."
Cons: "No entertainment, not even available if you paid."
Cons: "If you want to reserve your airline seat (I'm talking a standard economy seat) you have to pay $34 per seat if it's 24 hours or more before your flight. Guess what happens at 24 hours? The airport takes over and you're stuck in the middle of a crowded 10.5 hour flight all because you weren't able to select your seat ahead of time. Just another money grab from a tanking airline."
Cons: "Didn’t realize you had to pay for coffee or a non-alcoholic drink until after we were asked what we’d like to drink."
Cons: "I wish we would have been offered something to drink that was complimentary."
Pros: "Nothing. Delayed. Waiting around a lot. No satisfactory explanation."
Cons: "Delays. Poor communication. Disappointment that you can now count on BA to be worse than just about all other airlines."
Pros: "We were kept informed"
Cons: "I felt stressed due to an ill passenger holding up the plane. Plane returned to gate from runway. High potential of missing connecting flight. Landed on tarmac at Heathrow. Waited for bus. Took to faraway terminal. No info monitors so stood in long queue to find out in wrong terminal."
Pros: "On time good flight"
Pros: "They upgraded me to business class"
Pros: "No fuss, the cost benifit is perfect for short distances flights"
Cons: "One of the planes was a A321, room for legs was short"
Pros: "Loads of leg room. Comfy."
Cons: "No food, no hold luggage allowance. Online checkin process is clunky and buggy."
Pros: "Food was tasty"
Cons: "Was delayed"
Pros: "On time"
Cons: "Overhead luggage compartments broken and taped shut. Delay in boarding. Nothing offered not even water. Except items to be purchased. No frills airline at non budget price"
Pros: "I always fly AA but this time was a nightmare"
Cons: "The gate agents put me on a wild goose chase as they made an error on the time of my flight departing. My wife and I were sent to three gates and finally was apologized to by the manager on duty. Our flights were changed for free put we lost 5 hours of travel. My wife started IVF treatment today... and she was uanbale to sleep before her 7am appt ( got home at 3am) Very stressful!!!"
Cons: "Delayed 4 hours!"
Pros: "we took off and we landed"
Cons: "Checkmytrip kept giving different information about the flight. once on board with delay first officer said they would try to make up time. Soon it was all about air traffic control. said that FlightConnections would be working on flights for this with missed connections. not true - nothing done while we were flying, and landed"
Pros: "Friendly staff. The food was Ok. The flight was on time."
Cons: "People kept bumping into my shoulder but i guess there isn't much that can be done about it."
Pros: "Check in too long for drop off bag otherwise quick boarding, flight early and bagage delivered very quickly"
Cons: "Vegetarian Food need to be Improved...."
Pros: "Crew were good. Good food."
Cons: "For some reason, the seat was very uncomfortable. Rather hard with little cushion."
Pros: "Amazing crews"
Cons: "Nice seats"
Cons: "The selection was rather dated as I travel very frequently I noticed it. Otherwise it would probably be fine for most"
Cons: "Boarding on time so I didn’t have to loose the connection flight and had to stay at a hotel an hour away from kuala lumpur to barely sleep to catch a plane to auckland next day that arrives late so i cant take the ferry home."
Pros: "Our luggage missed the connection but the situation was well handled"
Cons: "Felt more like a domestic flight than an international"
Cons: "Not being cancelled and delayed"
Cons: "I am more than pleased with the service I received, keep up the work Kind regards Shane"
Pros: "Airport, sea side"
Pros: "Cool and excellent service."
Cons: "Better treatment of luggage. Better business class service. Food was poor."
Pros: "The crew was excellent, however I had a very serious problem upon checking in as I DISCOVERED AM NOT ALLOWED A SINGLE KG OF LUGGAGE.THE AIRLINE ASKED ME TO INFORM THE AGENT WHO DID NOT MAKE IT CLEAR WHEN I WAS BUYING THE TICKET.THAT HAS COST ME A LOT OF ANXIETY AND BIG$$"
Cons: "TICKETS ON SALE THAT HAS NOT LUGGAGE MUST BE CLEARLY STATED THAT NO LUGGAGE ALLOWED"
Pros: "Smooth process all the way from check in to seating to disembarkation"
Pros: "Wonderful Crew- friendly, professional, helpful."
Cons: "Been on time departing."
Pros: "Crew was terrible plane dirty and very poor service waited 90 minutes after take off to get a drink in business class. Last time I fly this airline used to be ok but now going downhill"
Cons: "Almost every thing. Incredibly dirty plane and crew just poor not interested in passenger at all unfortunately noticing this more and more with MAS"
Pros: "There was a hot meal on this 1.5 hour hop from Kota Kinabalu to Kuching"
Cons: "The seats on the 737-800 have quite limited legroom"
Cons: "Flight delay announcement could have been made much earlier"
Pros: "The crew are friendly and reliable."
Cons: "The food instead of salted peanut, it will be better if bread instead coz some of us got not enough time for meals."
Cons: "Toilets should never be wet."
Pros: "Friendly staff"
Cons: "Security check at gate without priority Bagage Delivery business class"
Cons: "Crew service"
Pros: "Crew and food was amazing"
Cons: "Landing could be more softer"
Pros: "excellent staff"
Cons: "ship needed cleaning"
Pros: "Smooth flight, great entertainment"
Pros: "Friendly staff, smooth ride, easy boarding"
Pros: "Not much"
Cons: "Left late with no explanation"
Pros: "The flight was pleasant, the staff were delightful, and the plane (a new 737-800) was very comfortably configured."
Cons: "Check-in took an intolerably long time (45 minutes)."
Pros: "Lovely people an caring all the way through."
Pros: "Everything was great!"
Cons: "Whilst the main meal was ok, as far as breakfast on the LHR to KUL sector was concerned, by the time I was served my preference was no longer available. The crew member who served me made no attempt to see if another colleague had my preference available."
Pros: "Nothing special"
Cons: "At least, they let me know the first delay but no further information was given to the 2nd delay. Also, neither the ground not on board staff seemed to be interested in Passagiers. Was a short flight interrupted by diverse visual ads and PRs.."
Pros: "Crew on board did their best."
Cons: "Because of an accident at Manila, all flights were delayed. This can happen, but the information provided by ground staff was far below standard. I assume they have procedures in place to inform passengers, and to make any estimations and guidance on what to do next. Absolutely no courtesy for passengers with connecting flights with different airliners. Usually, MH is a professional organisation, but this was an all time low in their service. Sorry."
Pros: "Overall is great"
Cons: "Flight delayed, no head phones supplied and the food was burnt."
Pros: "The seat I got was certainly comfortable enough."
Cons: "The staff was not enough particular in delivering appropriate food to correct people. In flight KL to Auckland, vegan food was served when Indian vegetarian food was requested. Long queues at boarding in KL."
Cons: "Seat back didn’t stay upright so it was uncomfortable when I wasn’t trying to sleep."
Cons: "Delayed again. 5 flights of people crammed in gate area 81 - 84. Ridiculous"
Pros: "Very quick transfer of my luggages in KL"
Pros: "food was good and overall good economy class flight"
Cons: "distance between rows seems shorter than other airlines such as Emirates"
Cons: "All good, short flight"
Pros: "The cabin crew."
Cons: "Again, incorrect information of boarding gate."
Pros: "Retested additional blankets and got them."
Cons: "The crew was in a hurry to provide drinks and remove trays; ttrays were no hot drinks provided; overall, the crew seemed cold and not approachable."
Pros: "Easy and efficient boarding"
Cons: "Too hot onboard"
Cons: "Economy class seats are getting tighter and smaller. When person in front reclines the seat you do not have much moving space left"
Pros: "Staff onboard were good"
Cons: "Many hours delay at Miri, MAS staff abandoned posts so they didn't have to deal with passengers. Apalling service"
Cons: "Concentrated orange juice? Seriously? Dated flight, seats, interior."
Pros: "The food and check in is better flying from HK to KL.."
Cons: "It seems the crew, in most flights, is always grumpy.. rarely I get service with a smile.."
Pros: "Friendly & attentive crew"
Cons: "Departure delay (10 minutes)"
Pros: "Rapid boarding"
Cons: "Food was not very nice"