Better overall service - boarding, no delays, comfortable cabins, pleasant crew.
the windows were a bit smudged from previous passengers
The flights were on time :).
The crew were friendly although some of the announcement was not clear.
We had bad experience with the airline because our luggage was not to be found at Langkawi airport and we had make a report. Fortunately about 8 hours later our luggage was sent to our resort which we stayed. (we arrived Langkawi airport around 3pm, we were told by the officer that our luggage will be sent to our resort at 7pm but it came at 11pm instead) The snacks could have been better. Besides the salted peanuts, it would be better to add biscuits or a slice of cake. The orange juice is good but maybe if we are given choice of warm drink (tea or coffee) it would be great.
Friendly and helpful crew
Food. Arrival arrangements (although this may be out of the airlines control - slow immigration, disorganised luggage collection.
Nothing other than the connection time and the airport was good.
The flight was delayed 4 hrs then took them another hour to departure from JED to KUL. The airplane was an old 330 with shitty bathrooms, and I can't forget how one of crew keeped knocking on me in the toilet and he actually opened the door and said nothing at all which pissed me off,because I work for airline company and I had been in many once before but that behavior is amature once from supposedly experienced Crew member. Anyway save your money and time and avoid this airlines.
Fuss free Friendly crew Pay for service
Tight seats Food comes in small portions Website user experience
On time (early on the return leg). Interesting usage of onboard wifi to deliver inflight entertainment. The choices of the channels was mediocre. Nevertheless, a good start.
Same food (on return leg) with no other choices choice with the value pack add-on. Pasta was overcooked.
They changed the time without announcing anyone. Each day the flight is at a different time.
A passenger suffered a seizure and the crew didn't know what to do. It was chaotic. Also, the pilot did not alert the passenger of potential turbulence.
|Flights arrive in||Langkawi Island|
|Flights depart from||Hong Kong Intl|
|Flight price||RM 906|
|Airlines||Malaysia Airlines, AirAsia|
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