All personal were really good
Take a water taxi to Piazza San Marco and you are only a few steps to the hotel. The hotel included a free boat trip to Murano to see a glass blowing studio and they also offer a one-hour boat tour around town in the afternoon for only 25 Euros per person. A decent hot and cold breakfast buffet was provided by the restaurant out front. We also enjoyed a dinner of traditional Italian specialties at the same restaurant in the evening. Our room was an inside room, so our view was only the courtyard area - but that was okay because all we had to do was step out the front door of the hotel and we were in the heart of beautiful scenery. If you request a waterfront room you will have gorgeous views. Our room seemed to be recently updated because everything looked clean and brand new. The bathroom was small but very modern with a relatively large walk-in shower - and it also looked like it had been recently renovated. The hotel common areas were undergoing renovations during our stay, but it did not disturb our visit at all. The hotel thought of everything - like a selection of soap products, hair dryer, mirrors, convenience packs, robes, etc., but it took up a great deal of space in an already tight bathroom.
The front desk staff were excellent. They were always friendly and helpful. The location for this hotel can't be beat. It is on the water with an amazing view and close to St. Mark's. Venice is beautiful but you are always lost on the winding streets. We never had a problem finding our hotel again because of its location. We had a very cool high tech shower but it leaked.
Beautiful old hotel. small rooms, but efficient and comfortable for 2 people. Great decorative touches in the room. Our room had views of the grand canal, with windows that could've opened for a fresh breeze off the water. Breakfast included in the price of stay, and was delicious, with many options on the buffet, fresh made cappuccinos, and views of the water. Extremely easy access to vaporetto, minutes walk from San Marco and many restaurants and shops. Very friendly English speaking staff A con for some: we had to climb 2 flights of stairs to our room even after taking the elevator, which was fine for us, but may be problematic or some; the elevator was tiny, which seems fairly standard for Italy, but good to know. In general recommend packing light, no matter where you stay as navigating over bridges in the city can be challenging with big bags!
The room was beautiful, the staff were friendly and helpful, and the location was perfect for reaching all the sites in Venice that we wanted to see. none.
Location Breakfast Very dirty furniture.
The view, the location and the room.
Nothings Really poor management & unfriendly to clients. Description on the website is big different to the actural.
The location of the hotel was ideal. It is a very short walk to Piazza San Marco. The hotel is also right next to some water ferry stations, which makes transportation easy. The staff serving breakfast were great. Air conditioner was not working.
The only reason I booked and paid a fortune for my room at this hotel was for the veiw , I was not given the room I booked and my veiw was rubbish . Would not recommend.
My room was amazing Overlooking water Great decor Bathroom was awesome Loved everything. Really!
Location, super nice staff, new rooms. For the price we were expecting a better view on the room. On the contrary we were situated on a back building
the location, the history and interior fittings of the room,we did not really use any of the facilities we were not there long enough the receptionist said we had a restricted view, this actually meant no view , you could touch the building opposite, this was very dissapointing
Doing nothing for a week
This is a superb hotel, in a cracking location, litterally a couple of minutes walk from St Mark's Square, and seconds from the airport water bus stop.. The room and public areas were lovely. We saw no evidence of the staff being unhelpful, quite the contrary, they were very efficient, friendly and welcoming. Recommended. Nothing
The fantastic views across the venetian lagoon - main reason for choosing it. Service was also very high - they really wanted to help, even when the hotel was busy. A true 5* luxury hotel for a special occcasion. Everything was very expensive but it is a 5* hotel in Venice so you can expect nothing else! having a room ovrlooking the lagoon was great but you also get the noise - there is a major waterbus stop just outside (24 hour service) and a continuous flood of tourists passing so you are right in the middle of the bustle of Venice. Choose a room without the views ora hotel in a location away from San Marco if you want peace and quiet.
The courtesy of the staff, nothing was too much trouble, the room was fabulous and the food superb. The location was just right, the hotel itself was a fantastic building and the decor was out of this world. No
The Terrace Breakfast
comfort and design of the room,view breakfast is too expensive
extremely professional staff, wonderful room, amazing location, a simply extraordinary hotel nothing
Location and nice hotel restaurant. We could celebrate the second birthday of our granddaughte with the song of the staff. Expensive
Definitely the location and the cadre, interior opulent surroundings. Professional and courteous concierge service. Comfortable large bed. The magnificent rooftop terrace. The only reservation was our room which although very large with high ceiling yet was quite dated, some worn out furniture, rusty heating grills, insufficient lighting, and mosquitoes. The bathroom was especially not up to par and to the high standard we expected.
The location The aircondition didn't work well,so the room was a bit cold.
We checked in early and the hotel provided a complimentary upgrade to a Canal View room, so we experienced the "post card" view of Venice from the room. The bathroom was 5-stars. We enjoyed our stay, but the breakfast could be improved to match the overall quality of the hotel.
The fact that we got what we asked for
Very nice and fancy place Nothing everything was excellent
Location Friendly Staff Comfort Cleanliness Did not receive Early Mornight Call on morning of departure We had to awaken staff to pay our Bill - not a bad complaint Lucky we had our own Alarm Clock or flights would have been missed First Class hotel otherwise would re - book and recommend
This was a lovely stay in venice, the new refurbished room was excellent, The staff were very friendly and helpfull, no breakfast as that part of the hotel was closed at the time of our stay, but was not a problem as it is close to many resturants & cafe's. I would book this hotel if I went to venice again.
The Rooms were excellent, clean, comfortable, excellently furnished and location Th bar area seating was too open, the middle bar had a television on which was not showing much and should idealy be turned off and replaced with music. Lack of complementary water in the room. The instructions to get to the hotel are inaccurate and hotel could be more clearly sign posted
I thought at 370 euro a night breakfast should be included,I noticed American package holiday clients were being given a voucher for breakfast.
great location, helpful staff, beautiful rooms, very comfortable bed
Our room was great. It was big, we were on the top floor so we had really high ceilings and lots of windows since we had a corner room. The location was great... close to the Grand Canal and San Marco's Square. The room very new and clean... we loved everything about it. When I see how expensive Venice is in general the hotel rate doesn't seem as unreasonable when you see what you get. When we booked the breakfast room was not finished so breakfast was not included in our rate. They offered us breakfast at the hotel for 15 euros per person. We thought it was a little expensive, but one morning we tried to find breakfast on our own on the streets of Venice and never found anything that good and it was still expensive. Venice is simply an expensive city.
The degree of engagement which respected our privacy needs. The location and comfort in heating, need for a quiet room and range of fresh foods at breakfast.
The breakfast buffet was good. This hotel was the worst experience in our entire trip to Europe. The staff made us book an extra room because they said there was no way they could bring in an extra bed for my son because it was against "Italian law" to have 5 people in a room. We stayed in other hotels in Italy and never had these problems.
As they sit on a good location, they do not bother looking afer guests . They should at least be friendly
We were fortunate to have our window 'overlook the canal(had requested it). Great view, great breakfast
The room are very comfort. I got the free upgrade to the canal view room that make me so surprise and enjoy. Breakfast are good too. Location are find. Just the reception can be better, because the way they talk is not so friendly.
Loved everything. Wasnt expecting how "posh" it would be. Worth the money. Good breakfast, powerful shower, clean and the view at breakfast. The terrace at evening is only for booked sit down meals and we went at just gone 10pm for a drink as only a couple of tables were being used and even though the drinks would have cost use €20 they turned us away as meals only. Also I know its petty but the coffee at breakfast was cheap quality not nice at all for saying its Italy.
Hotel is situated near the railway station, comfortable, good breakfast.
great location, good service hotel look great until you get to the room. bathroom needs to update.
Excellent hotel in a good location. Very good breakfast.
the comfort and the stuff are very nice and good breakfast...
Our room was very comfortable and spacious overlooking the Grand Canal. The divan for our third adult was not as big as a regular single bed size.
Location was excellent - close to train, bus depot and vaporetta station. Room was comfortable and very clean. Good value for money. Some staff were excellent, others acceptable.
centrally located. very helpful concierge a little loud on the street side.
Very clean and beautiful hotel. Recently renovated a year ago. Personable and friendly Multi-lingual speaking staff. Convenient access to San Marco Square, Oltrex, other shopping, eating, and sightseeing places. Would have been a great time saver for us if they knew of multiple various local restaurants, times open, and locations to suggest to guests for consideration. The one (and only) place they did suggest had great food and somewhat formal service and was easy to find.
that its right bang opp st mark/st Zaccaria water taxi stop.........it cant get more central than this hotel............it is so convenient you step out and your in the madness.........tourist / restaurant / water taxis / st marks square is just 5 mins walking distance.....i also stayed in another hotel inside but the experience here was just too good.........their breakfast was also excellent....we got one of the sea view suites which overlooks the port.....its really amazing........the size of the rooms were really good......i recommend this hotel to anyone........ya but i stayed in the new wing which is on the st marks port............... there was this Chinese guy (i think he was the night manager)after 9.00 pm........he was rude and had too much attitude.......the whole hotel staff was so nice but only this guy had a big problem......
everyone was very pleasant & helpful/great location nothing
Our biggest concern when booking a hotel for Venice was finding a hotel near the bus (vaporetti) to avoid dragging the suitcases. We could not have asked for a better location than hotel Paganelli. The stop San Marco/San Zaccaria was 200m from the hotel. The room was clean and spacious. The room smelled weird but I would guess that all the hotels in Venice smell the same due to the humidity from the water.
Recently refurbished rooms so very clean. Great value for money. Fantastic location, just 5 mins walk to St Marcs Sq. Really happy with our whole stay. Shame the roof top was out of bounds due to under construction
We stayed in a "superior" double room in the main building on 11th October. The room was small, dark and terribly cold. The bathroom was also cold. We asked for some heating, but the manager refused and argued that the heating will be switched on only end of October. So we froze horribly the whole night. The hotel should control the heating by the temperature and not by the calendar date.
We were lucky to be allocated a spacious room and the location is excellent.
the decoration in the room and the location of the hotel is great!! but the floor of the hotel is not smooth~~
The hotel is nicely decorated. Breakfast was very good and a plus. The best was the friendly, helpful staff. They made the hotel a cut above others. The man at the desk day/evening recommended activities and arranged tickets and directions for us. He was so kind and helpful. He even gave us an umbrella to use. I would recommend the hotel and would return at the first opportunity. We also loved the location. Thanks for a wonderful 51st wedding anniversary experience.
Friendly and helpfull staff. it´s location.
The location was excellent in Venice; I expected the Milan Casati to be nearer the Milano Centrale as depiceted on the website.The size of our room at bw Venice Montecarlo was too small; it was ok at Milano Casati The Staff were always coutreous and smiling. The location is ideal.
The hotel was in a central location within walking distance to all the major attractions. I had a antique look with modern bathroom. I was very clean and the bed was comfortable. The staff were very courteous and helpful. I would stay in this hotel again.
Staff was vert helpful and very courtious. Hotel was kept clean at all hours. Rooms were a good size.
The staff made us feel as though we were part of the team... it was a special place from the people that worked there...
Clean room, cozy bed, good bathroom, and good TV (if you actually need a TV while on vacation). Great location close to St. Marco's Basilica (main square in Venice). Close to shopping and public (vaporetto stop by St Marco). Included breakfast is good (eggs, bacon, juice, coffee, toasts, jams, etc). Bathroom lacked a vent leading to a stagnant water smell. The A/C was barely able to keep up with just the heat generated by the 2 people staying in the room.
The staff were great, helpful, welcoming and always pleasant. The breakfast was excellent and the variety suited us. Our room was small, but perfectly adequate and the cleanliness of a very high standard. Staff went out of their way to make sure we had a good time. The pillows! Like sleeping with your head on a wooden block. To be fair, we didn't mention this and judging by our overall experience they would have changed them had we asked. I had to think really hard to come up with anythiing remotely negative.
The staff were very helpful, the hotel was very clean, good wc/ shower facilities etc and a good breakfast... The beds were a bit hard...
great location, very easy walk to San Marko and Realto Bridge. Rooms are nice, clean, staff was very helpful.
Location in Venice near to San Marco Bed rooms very tired with stained wall paper in each of the 3 rooms we booked. The furniture and size of the rooms were good and they had comfortable beds.
Near San Marcos Square, just steps away.
The staff was very courteous and helpful. The room was more than I expected and very comfortable.
Went to celebrate 20th anniversary. Stayed in a 3 star hotel in Venice before and this was certainly more posh and the price tag reflected that as well. Nice amenities that we were not aware of: breakfast was included at the restaurant, 30 minutes per room of private sauna, jacuzzi or steam sauna time per day. Hotel is a 5 minute walk to St. Mark's Square etc. Staff are very well dressed and say the right words, but I never sensed any authenticity, warmth, friendliness, etc.. I asked for assistance on several occasions from different people related to getting to the airport, a restaurant recommendation, directions, etc and the responses were typically curt and robotic. The only exception was the porter/bellhop from the Philippines, he was great. I would expect more from a 4-star hotel when I'm paying $400-500 per night. It was as if they didn't like their jobs. The same experience was noted in the restaurant which was located in the sister hotel next door. Doubt I will return given the opportunity.
The rooms are well designed and the bedding and towels etc exemplary I think the breakfast could be much improved, it was a let down.Making the Internet connection was difficult.
Great location, great staff and nice room. For the price, the breakfast was quite poor. Needed to be more choice of fruit, breads and cereals.
Everything was amazing at the Palace Bonvecchiati, location is great, Staff so helpful! Would definately go back!
atomosphere and comfort, very accomodating. Good service from staff
What I preferred in the hotel was the location. The room was nice, spacious and clean. The view from the room was not good. The breakfast was poor.
Location, Confort No Complaints
the quality and good taste of the decore. the sauna and swimming pool not working and the lack of apology or compensation for it
location, comfort and service. the coffee at breakfast was awful. strange when everything else was so good but even the germans were drinking tea instead!
It had large modern rooms in a quieter area of Venice with some lovely green space but still close enough to the tourist attractions of Venice.
The rooms were very large and nice for the price. The hotel is located a little over a mile from the Piazza San Marco which was totally feasible because you can walk along the water. We had a 1 year old in tow and it wasn't an issue for us. It was actually nice to be in a quiet area in the evenings. There were also a few parks near by which was great to allow our little one to run and play. The restaurant staff was friendly but the concierge and check-in staff were not so friendly or approachable as is to be expected from a person holding such position.
Location. It is a bit far from the city centre and major attractions but still within walking distance.
Cleanliness, food, staff, bed, information source, location
Location was good, rooms and bathrooms were good The reception staff were grumpy
hotel was great in quiet location and close to boat stop so not far to carry any luggage. I did notice alot of people walking round venice with bags looking lost so great for finding the hotel
The hotel was of a high modern standard. The rooms were well equipped although not large , were fine - although the views from the windows were not worth opening the shutters. The breakfast was excellent. The hotel is in a quite location around 15-20 minutes pleasant walk from St Marks Sq. A water bus stops just 2 mins walk from the hotel. (and goes to the Lido and all the Islands, as well as back to the Grand Canal in the other direction). The hotel did not have much "Venice" character. The pigeons in the courtyard were a real nuisance. They even landed on the tables and (although the staff cleaned up very quickly ) droppings were regular on the outside furniture.
very peaceful,clean too very quiet in the bar in evenings,could not enjoy night in hotel,would have to venture out.could have been more of a choice i food for breakfast
Hotel was located out of the city centre of Venice which is away from the noise, and the room is nice roomy. We arrive very late on the day and the staff assist us on how to get to the hotel. The hotel is about 20 mins walk from St. Marco Square and 1 hr by ferry to Piazza Roma, therefore have to plan the time for travelling.
The location of the hotel is fabulous, away from the craziness of the crowds and the nearby park is terrific, especially for kids.
The staff was nice enough to say that they will take care of the complains and apologized. The breakfast had variety of food. The staff was nice enough to say that they will take care of the complains and apologized but it wasn't taken care of after all.
Staff were accommodating and more then helpful, this hotel has so much charm and is so inviting on arrival. The rooms are spacious and the location is great! Right near the major bus terminal and so easy to access from the airport. We really enjoyed our stay and recommend it to anyone looking for affordable accommodation in Venice! We would definitely stay here on return. They do not have wireless internet throughout the hotel, you have to pay for it, and use it in the lobby and its not value for money.
Close to train station and water bus transport. Good restaurants in close proximity. Overall a good locaton to enjoy Venice. A minor inconvenience was the policy relating to continental breakfast room service. There was a different menu for room service which was not suitable and the staff (or policy) does not allow the guests to choose their own breakfast and take it to their room.
great location lovely atmosphere
Staff were very helpful, room very clean, breakfast very good. It was about a 30 minutes walk from st marks square.
Great location, very nice room, bit complicated corridor system (but I guess its just Venice thing:), great breakfast. Bit stinky corridor outside our room but not a big deal really...
Closness to places we wanted to go and near the Rome Termini for Train service
It's central location was terrific for access to the city itself plus the bus and train services. The staff are very friendly and helpful.
Breakfast good. Room very comfortable. Position excellent for accessing all areas of Venice. On arrival , member of reception staff very brusque but subsequent staff very helpful and courteous.
The staffs are friendly. The location is excellent - just next to Piazzale Roma, and a bridge away from the rail station.
We loved the friendliness and hospitality of the staff, especially Roberto. We also thought this location is perfect for those who are going on a cruise from Port of Venice since it is adjacent to the plaza where the shuttle bus picks up Breakfast also was fantastic!
Staff were very helpful
The view from the rooftop bar was amazing For the expensive room rate, I was shocked by a couple of things: - there was no free/included wifi - there were mosquitoes in the room. is it terribly hard to install screens? - there were stains on the wall from mosquitoes being squashed/killed - service was just OK One night is not enough time to take advantage of the amenities you're paying for.
- Clean. - Comfort. The Location.
not too much. I must say I am totally disappointed with my stay. I selected this particular propert because they had stated that they do have SPA facilities in the hotel. On the arrival we had been told that kids are not allowed in the SPA and, moreover, we need to pay extra for entering the SPA. I was not stated here in the hotel policies and the bookling representative told tha Hilton fills the data on booking for themselves. Hilton guys were saying just the opposite thing.
The staff are very helpful and friendly The room was right in front of the pier of the hotel and during the night it can be very noisy. They should improve their windows for better soundproofing.
The location was nice, just opposite the most attractive part of Venice on the mainland, with complimentary shuttle circulating 2 times/hr all day long. This was quite convenient for sightseeing. Lack of technical maintenance. As for a this class of hotel, too many things (especially in the bathroom) were fixed provisionally (e.g. tightened with toilet paper or just hanging loose, not to touch), so that on several occasions I found myself staring with confusion at some loose piece of armor in my hand. Each day we had problems with entering the room and had to report at the reception for re-coding our keycards. Getting to a TV channel of interest on the hotel TV was a challenge on it's on (perhaps this was faulty remote, but seems rather to be something wrong with the hotel TV menu).
Rooftop Restocking the room
Location The room was not clean at check in. Used amenities. 1 sopa for 2 persona. A lot of mosquitos. Very small shower.
I was a pleasant trip thanks to the Hilton. I received the best service. And has provided me a beautiful view of Venice. If you go to Venice, I will go back to the Hilton. Thanks for making my travel special. Thank you :-)
Location Free shuttle Cleanliness Would stay here again Heard people walking upstairs most of the night Concierge gave me different answers when I asked the same question Long wait for shuttle boat
The building is fantastic and the room was very comfortable Venice is not famous for bellboy service, it's the second time we stay there and carry the luggage to our room.
Beautiful views of The city of venice, good free connections to Venice. Was not made to feel welcome, we had two small children, and felt this was a business hotel first and foremost. Although this was my partners and my Honeymoon, we have no childcare. So had to take our children long, there was no effort to make this a memorable stay, even though I had made them aware well in advance.
Hotel Abbazia is just two minutes away from Santa Lucia train station, and the Ferrovia vaporetto (water bus) station is even closer. You can catch a ride on the vaporetto from there any time day or night to San Marco or anywhere you want, or you can just cross the "Ponte dei Scalzi" on Canal Grande and walk your way from there. The hotel entrance is tucked away inside a small alley, and you might have to ask for directions if it is your first time in Venice, but it should be easy for you to find. As for the hotel itself, it is really a charming hotel, and the staff, lead by the manager Alvise Vianello, are the friendliest and most charming staff you would ever counter. The are welcoming and accommodating that you'd feel right at home when you are there. The room itself was very nice and well maintained, it is of a good size, and has all the needed amenities. The bathroom was also clean and of a good size. The hotel also has Wi-Fi and it's free of charge for the guests. The breakfast was basic, and actually was of the widest varieties that we've experienced in our 6 cities Italian adventure, but again, breakfast is not exactly Italy's biggest export. We loved our stay in the hotel Abbazia, and we loved the kindness of its staff, and if we ever went back to Venice, I'd make sure to stay there again. The shower handler was broken, but it was not really an issue for me.
Friendly staff, we stayed there to be near the bus / train station for an early start. Clean comfortable rooms.
The hotel staff were wonderful-extremely friendly-they treated us like we were at a five star hotel-they took our bags to our rooms and any time we needed anything they brought it to our room immediately, I Love this hotel.The Breakfast was super! The location is just a quick 2 minute walk from the train station. they even told us a back way to get there so that we didn't have to use the stairs in front of the train station. I was travelling with my freinds and my mother and we had a blast. Mirko at the front desk was so great-we all want to go back to just to see him-well and to shop too! You must stay at this hotel! The newer the rooms-the supperior ones-are beautiful-wood beams on the celing and a jucuzzi tub . super hotel They do not have elevators-I was travelling with my mother who could not go up and down stairs , But they made wonderful accommodation for us and gave us a bigger room on the bottom floor.
Friendly and helpful staff, somewhere to leave your bags before and after your stay, small courtyard garden, excellent location close to the station, sound of the nearby monastery bells, reasonably priced drinks in the very comfortable bar No
We were promised that the bathroom door would be fixed and this never happened which was dissappointing.
staff were helpful and efficent, the location was excellant to train station etc. breakfast room could be cleaner,bedroom needed to be dusted more attention to detail required
The building archetecture suggested it had been a part of a monastery joined to a large church nextdoor with lots of bells. The bells do ring. The hotel has a beautiful courtyard that our room looked onto. The room was clean and nicely furnished. Your information should note the hotel does not have an elevator. Hotel staff carries luggage to your room, however.
Staff at front desk very helpful and friendly the breakfasts! Hard-boiled eggs were soft-boiled and surprised many guests when they cracked them open. Croissants were burnt, coffee was put out in glass pitcher, not heated and tables were cleaned very slowly, a real disappointment.
The reception staff were fantastic.
The hotel is perfectly located (close to the train station and to the bus station, making it convenient for a city-trip) and on walking distance from the city-centre. Staff is quite helpful and very nice.
The location No Complaints All very good
The breakfast was wonderful. The ambiance and decor was what I had imagined of Venice. Great location.
convenient location; beautiful decoration and luxurious furniture in the room; good service of hotel staff; internet service. complicated structure of the building (hard to find room)
Location is brilliant. Very Venetian and slightly quirky but with very modern bathrooms. We missed breakfast because we had to leave for the airport at 7am and it didn't start until 8am.
The breakfast, the location and athmosphere of the hotel was excelent. The staff was also very friendly. We asked for a bottle opener, and got it right away.The takeaway breakfast we asked for was pour, but it was prepared for 5 am. The bathroom is elegant, nice double shower. No view from the room, even if it was promised. But on the other hand, the hotel is in a good, nice location (easy to find it), and the room is very quite. (Except the noise of a contruction in the morning)
Very pleasant staff. We were a family of 4 and had a duplex room which was great.(room 105) There are no communal areas, just a small reception amd a small breakfast room. Nu loung/seating areas.
The decor of room & hotel in general, especially the breakfast room. Excellent location. Polite staff. We stayed in the Falier Suite and thought it was a little small. We've stayed in bigger junior suites. Bathroom was surprisingly small. It was unbelievably noisy very early in the morning. We had a late departure from Venice and had to leave our luggage at the hotel. Any other hotel I've ever stayed in has had a luggage room but we had to leave ours outside the reception.
perfect location! nice breakfast
The staff was freindly, location was good
Location was great, with our room having a view directly over a side canal just off the Grand Canal. Took a gondola ride from our doorstep. Breakfast service was good, and WiFi reliable. Will definitely consider staying here again if we return to Venice. Tip: Although you can book a shared water taxi on a small boat that will let you off right at the hotel doorstep, we found that to be cramped, hot, and had a indeterminate wait time. As long as you don't have too much luggage, I recommend just taking the Alilaguna Blue line ferry to the Nove stop. From there, it's only about a 10 minute walk, with only 3 or 4 bridges (with stairs) to cross to make it to the hotel.
The hotel was in a lovely location which was also one of the few areas not to flood during high tide. A very pretty hotel with lovely quality furnishings. Good for a romantic getaway. The staff although helpful, put others before us even if we were first all the time, seemed to be dependant upon which languages were being spoken.
Perfect Location, very welcoming, comfortable. Overall I would highly reccomend.
beautiful room-lovely celilings, tastefully decorated Be careful with booking water-taxi service via the hotel. Agree on price and request pick-up at the hotel's mooring area on the hotel side. We were asked to walk with our luggage through the streets to meet a water-taxi at another location. Fee requested was Euro 60 (for three stops!), which we did not accept.
Arriving by boat; Location Must improve breakfast
Great location.Excellent helpful staff Room a little on the small size but adequate
When staying here, I liked the way the hotel was decorated, very typically venetian but beautiful. I enjoyed the breakfasts, and the staff were very friendly and helpful. our room was plenty big enough and the walk from the hotel to the main square only took 2 minutes!
Everything was perfect. The staff was friendly and very helpful. My wife and I and our 8 year old daughter were very comfortable and really enjoyed the services the hotel had to offer. Breakfast is excellent and you can also order items from a breakfast menu for additional price. We plan on returning to Venice in the future and will make sure to stay in this hotel again.
rooms very nice, location good.... staff very nice except for one person at the desk who soured our experience.
very friendly and professional staff and perfect location of the hotel.
The staff were very accomodating, especially Antonio, who provided excellent references about shops and places to go, and provided excellent assistance with my computer.
Closeness to san marcs square. View over bridge of sighes Price of drinks, extras for eggs etc at breakfast
A lovely hotel in a great part of Venice, near St. Marks square. Clean rooms, nice breakfast. Our standard room was tiny. We could barely open our 2 suitcases up on the floor side by side at the foot of the bed and pass by to get to the washroom. The room was just bigger than the bed.
location bar prices
Unusual. Helpful staff. Wifi limited. Facilities need updating.
Very good location in Venice. Special "historic" atmosphere in the hotel that we enjoyed. Spacious lounges and sitting areas on the different floor. Very comfortable roof terrace. Spacious rooms. Furniture in the rooms and water robinets/small things in the bathroom could be brought up to more modern standards.
The hotel staff were very helpful and generous with their time
The perfect place to stay while visiting Venice! Close to everything, wonderful staff who went out of their way to be helpful and accommodating. We felt completely spoiled! Wonderfully romantic room and delicious breakfast in the morning...would definitely stay again!
The staff and facilities were great. Food for breakfast also very good. The bar and restaurant are both very good!! Great service. Great quality. And ask for Vincenzo in the restaurant. He's awesome! He and all the staff work hard and together to make your experience special.
Although i stayed for 1 night only, but i definitely enjoyed the hotel. the location is excellent, though you should know exactly at which station you should go. the staff were very friendly and helpful.rooms were very clean and they have an amazing decoration and every corner says Venice.
Personnel très disponible, hôtel typique, spacieux, très confortable, proche de la place St Marco avec arrêt du vaporetto à 2 mn. Séjour super ! Je le recommande c'était GENIAL.
Excellent position for city travelling. 400m from St Marks Square. Breakfast was excellent. Rooms were very nice. Big thanks to the night porter who was great as we were usually the last ones in at night!! Highly recomend this hotel.
Staff were very friendly and helpful. The proximity to all the attractions was excellent. choice of 2 water bus connections close by the Giglio station was more convenient than st marks sqaure bus station. Breakfast was good lots to choose from. Coffee was good.
Location was absolutely perfect. The restaurant staff were amazing!!! However, I wasn't too pleased with much else considering how much I paid for the room. The room key is unnecessarily large.
The hotel was in an excellent location. It was easy to go shopping or sightseeing from the hotel. The breakfast was very nice, too.
Incredibly helpful staff and speak quite good english. Very clean and interesting architecture. And Mirco in the bar makes a killer White Russian. Definitely recommend this place
The staff were professional, charming and very helpful. The hotel was clean and comfortable and in an excellent central position. The cuisine was very overrated, not good value and therefore disappointing
Pleasant staff, cleanness of the room, view at the S. Marco square, nice and comfortable bathroom. Heating was turned on too much, the thermostat at the room was not responding.
location and old-fashion design more vegetables on the breakfast
The staff were extremely helpful and accommodating (and did not continually try to sell us tours and options as we have sufferred in other hotels) and the location is perfect to explore Venice. The church bells... be aware of the bells at all hours given location that this is inevitable (a price worth paying).
the breakfast is very good and the staff are very helpful. the problem like all hotels in Venice is the noise, although the room had sound proof glass it was still very noisy.. another thing was the fact that it was opposite Mc Donalds which seemed very out of place and crowded...
The closeness to everything, the staff were great. The food was just ok.
Excellent location, staff & facilities.
Access Amenties (tours etc) offered via hotel excessively priced...
The location is excellent - very well positioned for St.Mark's Square and all the interesting streets and canals around it
location, our room 121 is biggest one, bed cover is clean a bit of smelly, everything is historied, desk, chair, sofa, even bed sheet (but the underlying bed cover is clean)
The room was excellent with a good view. There was not a good selection of food for vegetarians, which was disappointing considering the cost of staying at the hotel.
Lovely room with good facilities including jacuzzi Excellent location Very limited breakfast Kept waiting about 45minutes before we were taken to our room after we checked in Staff could have been friendlier
Central position Breakfast very basic for the price.
The location is great you are literally next to the Plaza and the Basilica. There are many great places to eat and you can walk anywhere. Also, the location is close to the water buses and taxi's. It's not glamorous but serviceable for a few nights. Rooms can get a little tight and getting to your room can be an adventure
Good Location, Very Good Rooms
Friendly, helpful staff. Close to major attractions in Venice. The hotel was spread out over several buildings. It had joining corridors on different levels and so there was a lot of walking, stairs and lifts to negotiate to access your room.
Loved the location,very central. Staff were very friendly and helpful. The air conditioning throughout was brilliant. Enjoyed our stay very much. The breakfast was disappointing . We found the selection and quantity quite poor.
very good location for visiting any place in Venezia
very good design of hotel breakfast was not good enough
The location was excellent and staff was very helpful and supportive. The hotel is well maintained and charming. The room was well serviced. The hotel met all our expectations--beautiful premises in a charming part of Venice, well connected to visit near and somewhat distant sites of interest to tourists. Yes, the wall was water stained. I informed the manager by a note and received no confirmation or follow up.
Very luxurious. Staff wonderful. Central Location on the canal with superb views and private water taxi station right in front. Room service excellent! The Westin sets the bar very high! TV channel selection poor.
The Hotel has excellent location and very good service There are multiple type of 'Canal view' rooms that may not always fit the description.
The dependent at the lobby was rude. The room they gave was not ready, there was an empty champaigne bottle with the corresponding dirty glasses. To make matters worse, it was time consuming to resolve. The room we ended up with had two full size beds together, with separate linen for each, instead of a king/queen size bed. The waiters at the bar and common areas were rude. My husband and I were celebrating our anniversary. In 30 years this is the most we ever paid for accommodations AND the worst service we've received.
Spacious Room, Ease of access to St Marco Square and bottle of champagne was given for our special stay. Booked a deluxe double room but was given a room on first floor facing another building which is under total renovation, noise starts from 8:00AM, can't sleep well and there is no view from this room, not even city view. Ask for ice buckets at 11:30PM, No one picks the call in Service Express.
Friendly, great service,comfortable room Difficult to find hotel
Westin Europa & Regina is a wonderful place right on the canal with an amazing staff and facilities Nothing
The hotel staff were cold and rude. The room service was very poor.
the whole experience,the terrace off our room was perfect the cost of the cheese and ham toasties at 4:00 am !!
This hotel was really very great, exactly as you see in the photos and can boast about it's location and all of its qualities. Overall i could only find very minimal points to be picky about which are: 1. the hotel is quite tricky to find (as with a lot of places in Venice), you would think directions would therefore be highlighted/mentioned on their website or when you are sent your booking details. 2. Half of the the breakfast staff were useless and not concerned with helping at all (the other half were completely the opposite and couldn't do enough to help and make it as peasant as possible). 3. The hotel decor and furnishings were probably very finely done at one stage, but things are starting tyo tire and wall trimmings etc starting to peel away, scratches and bumps in too many places.
The hotel is beautiful like a palace. Location is excellent. They give you the feeling that your money is the most important thing for them. The ask you to sign several forms, preauthorize you credit card, and, it's a shame, lock your minibar during the last night of your stay!
The location was wonderful! The attitude of some of the staff was snooty and the check in and check out process took forever. We were getting off a cruise coming in and there were many people arriving at the the same time but leaving I was left standing for 10 minutes while the clerk fiddled on her computer and noone else was around. To be fair it was the same woman. The conciere also had staff that was either extremely helpful or curt and unresponsive to inquires. The staff was either very pleasant or very disdainful.
The views of the canal and the location I felt the breakfast was too basic for a four star hotel. basic. I expexted a better quality breakfast
The perfect location, just 3 minits from San Marco. Big confortable rooms Bathroom with no ventilation sistem and complicated way to reach the room from reception
Location opposite the Gondola park and for a first visit to Venice very easy to get to main sights bar supposed to be open until midnight-often shut by 11.30
It was so close to everything
the location, next to pier
Excellent location, free internet, helpful staff. It's 30seconds from St Marks Square and 8mins walk to the Rialto Bridge, excellent value for money (which is unique in Venice!)
location, staff and room view The walls in my room were a bit thin - I could hear everything the couple next door were doing and saying. It would be nice to have a kettle and some coffee and tea in the room.
easy to find and for vanice that is a plus. nice public rooms. view of the gondolas was interesting and we did not find them excessively noisy as others had and we were on the first floor there were no comfortable chairs in the room just hard back dining type.
Great location right off Piazzo San Marco & major gondola loading site made for interesting visuals and sounds.We had cool weather so opening windows were nice to have. Bit noisy but Venice is compact so is somewhat to be expected. Unfortunately the building next door was being renovated and jack hammers were running in the background most of the day.
Place of hotel is very nice. Place of hotel is very nice. But We had some troubles at hotel. In the morning, we had to eat with about 25 guys who look like a construction worker. I asked the reception, who they were, "ı don't want to eat with them in the same place", they were noisy, bad smell, not a guest of the hotel and the reception told us, they were tourists. If they were tourist, where were the couples of them??? I have been charged for that breakfast. And from 6 am in the morning I had beed woke up by the noise of house keepers. So much noise. On the corridor noisy clean bags... It was a bad experience.
When we were checking-out the money for our staying the hotel took twice from my credit card.
Conceive is well trained & good -Hotel charges for hot water €7/-!! in room for taking my medicine/ Quality of food for Breakfast not of high grade - similar to canteen
Location was great. Hotel was beautiful.
fine hotel with fair price -
Excellent staff help, great position on St Marco, and very near excellent shopping.lso water taxis available right on the doorstep Because of the atreet , the rooms on the canal can be quite noisy.
The hotel was in a good position which enabled us to move around easily. Hotel staff were polite and efficient. Hotel offered 5 star quality and service,
Everythig was absolutely perfect!!!!!!!
Lovely hotel very close to St marks but quiet ( we visited end Feb ), great service and nothing was to much for the staff. Would stay their again without hesitation!
Location of the hotel. Room Front desk staff not freindly though!! Charge eight euro for room service whatever the order is!
Location ... close to San Marco Square Service was poor. Room facing is poor.