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staff was nice, beautiful setting and building.
The staff were super friendly and couldn't do enough for us, the rooms were gorgeous and historic with walls full of books, and the homemade, warm cookies during the complimentary afternoon tea were to die for! Oh and the toiletries were all paraben-free, too! There was some rumbling of underground trains at regular intervals - enough to shake the teacups but not enough to keep us awake. And there's no lift, so if your room is on an upper floor, you might have problems with heavy luggage.
I Beautiful old house with charming rooms. Despite the house was build in 18th century it is very well equiped, only elevator is missing. Perfect location: in the very center of the city, but away from traffic, so it is very quiet at nights.
Great location, beautiful hotel, lovely room. Tea & cookies in the afternoon is a nice touch. Rubbish TV. Breakfast should be better
The small room was charming and, despite the age of the hotel, all systems worked beautifully – HVAC, plumbing, wifi.Common rooms were elegant and comfortable to read or work in. They are dedicated to paper and plastics recycling ... a nice contrast to so many larger hotels. Breakfast was skimpy and bread products were dry. Juice or a fruit bowl would have gone a long way to making this a memorable stay.
A lovely old home, now an attractive and conveniently located small hotel. Staff is attentive, rooms are clean and comfortable (two fireplaces in my room last night!) and breakfasts are lovely.
The room was lovely. Staff was helpful and cordial. Great location. Breakfast could be upgraded.
Great location, close to independence hall. Restaurants & bars within walking distance. But shower pressure could be better and you can feel vibrations from the underground trains (during the day only)
interesting old building, home style breakfast no amenities
Nice friendly place to stay especially if female on own. Central to everything in Philadelphia. Meal in courtyard was good too.
The easy way of behaving
The staff were all super friendly and eager to help. The rooms are small but plenty big enough to sleep and have some walking space. EXCELLENT location. Wonderful restaurants and nightlife steps from the door but not overly noisy. Historic areas were within walking distance. Old City was walkable, but a bit farther than some may be comfortable walking however Uber is available within moments of request. The rooms have had a makeover, not the best quality contractor as some things are coming off the wall but overall the appearance is nice for a budget friendly hotel. No fans and no room air conditioner. The AC/heater is controlled from each hallway. Our room was stifling hot so we walked the two blocks to the Target and picked up a $20 box fan. The front desk girl turned the AC down even more which helped the temperature greatly and our fan kept the air circulation going and dried our hand washed laundry.
The front desk staff was very courteous. They answered any questions I had and helped out alot. The price was very affordable. The location was perfect.
The location is excellent and the rooms are comfortable. The service was absolutely horrendous. The people at the front desk made absolutely no effort to greet me.
I liked the fact that it was centrally located to downtown Philly, within walking distance of all the sights The elevator was broken and we had to walk up to the third floor to our room
The check out! When I checked in the front desk clerk said I'd requested a room with a separate bath. I had no ide that was an option . I was checked into a room where I had to leave and use a toilet and shower ateound the corner. I felt as if I was in a closet. I was glad it was a one night stay only. The fight between the two front desk clerks was not entertaining and then to top it off the fire alarm went off.
Hotel was clean and well staffed. Room comfortable and hotel a close walk to south street, liberty bell, indepenndence hall and other landmarks Very small hall ways, elevators, and small rooms. Also they only give you a parking discount so you will definitely pay to use the parking garage across the street. The discount is 15 off, but if you park over night its 33 so there is this extra $18 for an overnight stay.
The nearness to the center of the city 1. The girl at the reception was not kind, she was always on her personal phone. 2. the elevator was out of order and we were at the third floor. 3. The room was not clean, the light near the bed was out of order as the hairdrier too. 4. They had not cleaned our room the second day even if they came in our room to leave the soap. 5. The breakfast was very poor and the people in the hotel was very very strange (I think they were homeless). 6. The hotel parking was in a public parking but it was full...
The staff was very friendly! I am not familiar with the area so they were very helpful with directions & suggestions. 1 even flagges down a cab for me since im from a suburban area & not used to the whole public transit thing. The hotel is also directly across from the parking garage which was convenient & the hotel is surrounded by many shops, bars, restaurants, etc. Also not to many blocks from maim attractions like liberty bell & love park. Our room was absolutely freezing & there is no way to control the temperature. The 2nd night we told the front desk who said they can control it from outside the rooms & she would take care of it but our room was still freezing so since it was summer we kept the windows up while we were there in hopes of letting the cool air out & some warm air in. Also when we booked the room it was cheaper then others cuz it said exterior bathroom. We didnt know exactly what it meant so went ahead. Turns out it literally means our hotel room had no bathroom & we had to exit our room & walk a few steps then round a corner to get to a bathroom in view of the whole hallway with other rooms which only our room key opens. It wasnt to bad expect the bathroom is tiny, really only room inside to take 1 step & u have to make sure no1s in the hall & dash back to your room if your in a towel or dont want to be seen for any reaaon. So I do not recommend for the ellderly or children but since my friend & I were not planning to be in the hotel much during our stay it was fine for the price
Very convenient location and helpful staff. My room had a window without a view; therefore the room did receive direct sunlight. As I didn't visit the city during vacation, this was not a big drawback.
Popular attractions are literally only a 15 minute walk away. We went to the observatory, reading terminal market, the constitution center, the ice skating rink at Dilworth park City Hall, and saw the Liberty Bell. All without our car. Parking at the garage across the street is $15 a night, a definite steal. Don't forget to get your voucher stamped by the front desk! The staff was very friendly and eager to make our stay enjoyable. One gentleman at the front desk was kind enough to provide us with free passes to many attractions. The room was clean and comfortable, keurig and water bottles are made available as well. I will definitely be back next time I am in Philadelphia. The one complaint I had about the hotel was that it was often times a bit chilly in the rooms. Our stay was for two nights and each night we had to ask the front desk to raise the heat (which they happily obliged).
Hotel was great. Everything we needed at a great price. Location is perfect. Would definitely return. All was well.
The staff was great. Always very helpful and willing to answer any questions. I didn't know that my room didn't have a bathroom en suite until I checked in and found out my bathroom was in the hall. The bathroom was tiny as was the room. One step from the door to the bed and the desk chair was touching the bed on the far side. Luckily I didn't spend too much time in the room. Also the tv had 2 lines running down the entire screen vertically. There was a bright green line running right down the middle of the screen!